on
It doesn't have to be that way, at least for Verizon FiOS TV customers. Today, we've announced the progressive rollout of a new feature of our In-Home Agent self-help repertoire that's built right into the FiOS TV service. It lets you analyze television service problems and repair all but the most serious, all by yourself. Using the remote. Right from the couch. No phone call. No elevator music. No pitches for the next viewing of "Transformers."
You go to "help, and choose "In Home Agent" and it can do a network diagnosis that tells you where the trouble is. The system responds either by fixing things, telling you what to do next, or reporting periodically on a larger issue, such as a content provider being off line.
The truth is, consumers today like taking care of things themselves. And, for some time, we have offered other alternatives to give customers quick help.
FiOS TV is programmed to offer on-screen toll free numbers with special codes to automatically activate fixes for common problems or to explain what is happening so customers can get a quick answer to frequent questions.
The computer-based In-Home Agent runs on your PC and can analyze and fix home network problems. It will soon be available for our High Speed Internet DSL customers too. The whole idea is to help customers faster and whenever they need it. Let us know if you use any of these features, and tell us how they've worked for you. And, if you have ideas for making them better, let us know that too.
Please note: Please register as a member of the Verizon Community Forums to comment here.
 |
Bill Kula
Director -- Media Relations
Bill oversees the Verizon telecom customer experience, consumer bundles, DSL, e-commerce and small business. He helps customers learn about efficient ways to manage their Verizon services.
Maitreyi Krishnaswamy
Director - Product Management
Maitreyi is responsible for Verizon's entertainment products. Check out @VerizonFiOS on Twitter, for insight, thoughts & news about FiOS TV.
Alberto Canal
Alberto is in the public relations group. He loves to share tech, sustainability, feel-good, and random news of interest. A happy FiOS quad play customer, he likes to use his family as guinea pigs.
Deidre Hart
Manager -- Media Relations
Deidre is a member of the consumer PR team and loves to talk everything FiOS and everything football. She’s also a happy Triple Play customer.
Phil Santoro
Phil has been extolling the virtues of FiOS ever since he had his Triple Play installed and can’t image how he ever managed without it. He writes about developing technologies that enable him to fuel his addiction to movies and sports whenever he wants, no matter where he is.
Caroline Wilson
Caroline manages the Verizon FiOS Google+ page, capturing the latest in entertainment, technology, sports and everything in between. She loves using social media and the written word to extend the FiOS conversation.
-
rusty100
on:
Move Over Traditiona
l TV. Android Users Can Stream Live TV & VOD - houseclearance on: The Tablets are Coming! The Tablets are Coming! Or are They Already Here?
-
kreitz1026
on:
FiOS Leads Industry in Latest American Customer Satisfacti
on Index -
prisaz
on:
Multiethnic TV Awards Honors Verizon - davidbilly on: NBC Sports Live Extra Now on My Verizon
- Lsam on: Verizon Introduces Sports Pass for FiOS TV
- sister2 on: Why I Still Love My Home Phone
- mgrremovals on: What to Watch – April 5 - 11
- Juicyloo10 on: Not Resting on Our Laurels, We’ll Continue to Make FiOS Even More Valuable For Customers
-
Deivy84
on:
FiOS Free Preview -- Spanish-la
nguage channels free this week
