Customers With Disabilities

Innovation

by Admin Emeritus ‎01-11-2012 09:25 PM - edited ‎01-11-2012 09:28 PM

This blog post was written by our newest blogger, John Czwartacki. Stay tuned for more blog posts from CZ.

 

Verizon is a company like many others in the technology space.  Filled with innovative minds, brimming with patents.  But we are also always striving to become something better.

 

We’re determined to change, evolve, in a word, innovate who we are and what we do.

 

We are becoming a globally connected solutions company.  We already provide the tools that make a borderless life reality. Our networks allow you, and the developers who are everywhere at CES, to erase boundaries of geography, space, and time. 

 

But as our new president of Verizon Enterprise Solutions John Stratton said at his panel today, transforming ourselves into this type of tech company involves this kind of innovation.

 

And failure is part of the innovation process. As John described Verizon’s process: fail fast, learn from it, and move on. That’s where superior execution makes the difference. It’s that stage that enables other innovators to innovate themselves.

 

How? By accelerating products like our already-leading LTE deployment, by forging new and outside-the-box relationships (as we did in the Cable spectrum deal), and giving customers the products and content they are demanding over our robust network platforms.

 

And when we innovate inside the network, like how we did with fiber to the home or pushing out 4G and now 4G LTE, new ecosystems evolve and edge innovation can explode.

 

vzn_CES_info_v3-blog.jpg

 

And you see that explosion everywhere you turn this week in Las Vegas.  Tomorrow, I’d like to recap some of the devices, tools and applications I’ve seen this week and how this connected, chaotic, and competitive environment is something to behold, embrace and enjoy.


Comments
by boxford on ‎01-12-2012 08:21 AM

Innovative minds, brimming with patents and global solutions are all great, but how about custmer service?  You seem to forget the indivdiual customer.  Never mind figuring out what next new product I want as a customer, how about creating a Web site that is reasonably negotiable and remembering that a compterized wizard is not going to solve all customer servce issues.  Innovation is useless without good customer care.

by ‎01-13-2012 07:04 PM - edited ‎01-13-2012 07:07 PM

I thought this was the Residential Community. Why not just merge the wireless back over to this side?

by on ‎01-13-2012 07:09 PM

"How? By accelerating products like our already-leading LTE deployment, by forging new and outside-the-box relationships (as we did in the Cable spectrum deal), and giving customers the products and content they are demanding over our robust network platforms."

 

I think this should have been stopped by the courts!

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Bill oversees the Verizon telecom customer experience, consumer bundles, DSL, e-commerce and small business. He helps customers learn about efficient ways to manage their Verizon services.

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