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‘My Account’ Is Newest Self-Help Tool for FiOS TV Subscribers

by ‎07-08-2010 11:48 AM - edited ‎07-08-2010 11:52 AM

1249i36F42DE5554FCAEAVerizon continues to offer new and convenient ways for FiOS TV subscribers to interact with the company. Whether it’s through the Web, mobile device, or TV, we want customers to do business with us when it’s convenient for them.  And today, we’re introducing our latest self-help tool, My Account, which provides quick, easy access to three new cool features: “View My Bill,” "Expiring Promotions” and “Share the Network.”

 

My Account is available through the FiOS TV Interactive Media Guide under the Customer Support tab. There new subscribers can click on “View My Bill” to see a breakdown of their first bill estimate. For existing customers, we provide a summary of last month’s bill, which includes the total amount due, last payment received, balance going forward, total new charges, adjustments and credits.

 

Not sure when the free movie package promotion ends?  Customers can click on the “Expiring Promotions” tab and find out exactly when it runs out, and if you want to inquire about the promotion, the number to call is right on the screen.

 

You may know someone who is thinking about getting FiOS Internet and TV, if so, click on the “Share the Network” tab and learn about Verizon’s referral program, which offers a rewards card worth up to $100 (reward currently doubled until July 15) for each person who signs up.


There’s no need to leave your comfy couch if you have a question that’s covered by My Account. Simply pick up the remote and click on the My Account application to get started.

 

 

 

 

 

 

 

 

 

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About The Authors

Bob Elek

Manager - Media Relations

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Bob stays on top of developments and issues with Verizon’s Consumer and Mass Business segment from his home base in Florida. He has been involved with FiOS since it was first being developed and deployed in 2004.

Alberto Canal

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Alberto is in the public relations group. He loves to share tech, sustainability, feel-good, and random news of interest. A happy FiOS quad play customer, he likes to use his family as guinea pigs.

Deidre Hart

Manager -- Media Relations

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Deidre is a member of the consumer PR team and loves to talk everything FiOS and everything football. She’s also a happy Triple Play customer.

Phil Santoro

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Phil has been extolling the virtues of FiOS ever since he had his Triple Play installed and can’t image how he ever managed without it. He writes about developing technologies that enable him to fuel his addiction to movies and sports whenever he wants, no matter where he is.

Caroline Wilson

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Caroline manages the Verizon FiOS Google+ page, capturing the latest in entertainment, technology, sports and everything in between. She loves using social media and the written word to extend the FiOS conversation.

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