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Need Help With FiOS? Now There’s a Video for That

by Employee on ‎05-04-2010 03:05 PM

InHOmeAgent.PNGIf a picture’s worth a thousand words, what’s a video worth?  Ten million?


I mean, I always wanted to figure out how to put up crown molding. Those compound miter cuts at the corners?  A math wizard’s nightmare.


But there are Howcast videos on FiOS TV video-on-demand and on my Verizon Wireless Droid where you can see how to do just about anything.  Not read about it; not look a captions and stills. See it in full-motion video.  Including miter cuts.


We now even have how-to videos on demand for FiOS – right on the TV screen.  Part of our In-Home Agent self-help tool, they show customers how to use services like parental controls, set up DVR recordings and configure audio settings, among other features.


To see the videos, go to “help” from the main menu then continue sideways to the In-Home Agent label and go right one more time to Help Videos.  You can also check out the full library here.


It’s self-help to the max. No phone calls; no listening to a rep and a script. Watch it on your TV with just a press of the “OK” button.


Or, if your FiOS is just fine, go to Howcast and learn about crown molding or something else gnarly.

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About The Authors

Bob Elek

Manager - Media Relations

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Bob stays on top of developments and issues with Verizon’s Consumer and Mass Business segment from his home base in Florida. He has been involved with FiOS since it was first being developed and deployed in 2004.

Alberto Canal

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Alberto is in the public relations group. He loves to share tech, sustainability, feel-good, and random news of interest. A happy FiOS quad play customer, he likes to use his family as guinea pigs.

Deidre Hart

Manager -- Media Relations

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Deidre is a member of the consumer PR team and loves to talk everything FiOS and everything football. She’s also a happy Triple Play customer.

Phil Santoro

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Phil has been extolling the virtues of FiOS ever since he had his Triple Play installed and can’t image how he ever managed without it. He writes about developing technologies that enable him to fuel his addiction to movies and sports whenever he wants, no matter where he is.

Caroline Wilson

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Caroline manages the Verizon FiOS Google+ page, capturing the latest in entertainment, technology, sports and everything in between. She loves using social media and the written word to extend the FiOS conversation.

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