Customers With Disabilities

Online Interactive Brochure Connects You to Verizon Services

by Employee ‎03-15-2011 03:18 PM - edited ‎03-15-2011 03:27 PM

man_comp (2).JPGIf you are reading this, you not only understand how technology is helpful to you, you’re not afraid to use it.  Our regular readers of this blog – which is a simple application of a broadband advancement by the way – enjoy using our new technologies like Flex View.

 

New technologies also give us new ways to get things done.  Take customer service, for example.  The ingrained habit is if I need service from Verizon, I’ll pick up the phone and call 1-800-VERIZON (1-800-837-4966).  And that certainly works.  But in a broadband world where we’ve given 8.4 million of you access to powerful, intelligent networks, at home or on your smartphone, why be limited by yesterday’s tools?

 

We’ve written about Verizon’s new customer-directed service tools several times in this space for good reason.  Verizon invested millions in its service platforms last year, often providing our FiOS and HSI-based customers with the same service technologies used by our contact-center representatives, at no additional cost to you. 

 

To help customers understand the various service options available to them every day, Verizon produces an Online Interactive Brochure providing a directory of service features available to customers with instructions on how to use them.  This online guide covers:

 

My Verizon

In Home Agent

On FiOS TV

The voice portal and Mobile Apps

Options in a Verizon store

 

The Interactive Brochure (you should bookmark it) helps customers make the best choice for the service they need and is continually updated as more online service tools are added or improved. 

 

I encourage you to put your online adventure hiking boots on, visit the Online Interactive Brochure and connect to the various service links it describes.  You’ll discover numerous ways to have service issues addressed – if you have any – without ever picking up the phone.  We think they work pretty well … and if they do – or even if they don’t – you have an outlet, right here, to let us know about it.  

Comments
by braziliansoccer on ‎03-16-2011 02:07 PM

Please Verizon. It is time to get the PFC brazilian soccer channel. I cannot wait to cancel my contract with Dishnetwork that I still have just because this channel. I know that I can get Globo International but not the soccer channel. But it doesn't worth for me right now. Guys! Come on! work on it! Bring it to Verizon and I'll cancel my DishNetWork right the way!!!! 

by Employee on ‎03-17-2011 03:32 PM

braziliansoccer,

 

We'll pass your suggestion on to the programming team, but the best -- and fastest -- way to make suggestions about FiOS TV or other services is to post them at the Verizon Idea Exchange. You can also vote on other people's ideas that you'd like to see us implement:

 

http://forums.verizon.com/t5/Share-Your-Ideas-with-Verizon/idb-p/ideas

 

Bill

Verizon at Home Blog
The first place for news of new Verizon products and services or upgrades to the ones you have. For service problems click here. Or check our Community Forums.

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About The Authors

Bill Kula

Director -- Media Relations

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Bill oversees the Verizon telecom customer experience, consumer bundles, DSL, e-commerce and small business. He helps customers learn about efficient ways to manage their Verizon services.

Bob Elek

Manager - Media Relations

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Bob stays on top of developments and issues with Verizon’s Consumer and Mass Business segment from his home base in Florida. He has been involved with FiOS since it was first being developed and deployed in 2004.

Alberto Canal

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Alberto is in the public relations group. He loves to share tech, sustainability, feel-good, and random news of interest. A happy FiOS quad play customer, he likes to use his family as guinea pigs.

Deidre Hart

Manager -- Media Relations

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Deidre is a member of the consumer PR team and loves to talk everything FiOS and everything football. She’s also a happy Triple Play customer.

Phil Santoro

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Phil has been extolling the virtues of FiOS ever since he had his Triple Play installed and can’t image how he ever managed without it. He writes about developing technologies that enable him to fuel his addiction to movies and sports whenever he wants, no matter where he is.

Caroline Wilson

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Caroline manages the Verizon FiOS Google+ page, capturing the latest in entertainment, technology, sports and everything in between. She loves using social media and the written word to extend the FiOS conversation.

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