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New technologies also give us new ways to get things done. Take customer service, for example. The ingrained habit is if I need service from Verizon, I’ll pick up the phone and call 1-800-VERIZON (1-800-837-4966). And that certainly works. But in a broadband world where we’ve given 8.4 million of you access to powerful, intelligent networks, at home or on your smartphone, why be limited by yesterday’s tools?
We’ve written about Verizon’s new customer-directed service tools several times in this space for good reason. Verizon invested millions in its service platforms last year, often providing our FiOS and HSI-based customers with the same service technologies used by our contact-center representatives, at no additional cost to you.
To help customers understand the various service options available to them every day, Verizon produces an Online Interactive Brochure providing a directory of service features available to customers with instructions on how to use them. This online guide covers:
The voice portal and Mobile Apps
The Interactive Brochure (you should bookmark it) helps customers make the best choice for the service they need and is continually updated as more online service tools are added or improved.
I encourage you to put your online adventure hiking boots on, visit the Online Interactive Brochure and connect to the various service links it describes. You’ll discover numerous ways to have service issues addressed – if you have any – without ever picking up the phone. We think they work pretty well … and if they do – or even if they don’t – you have an outlet, right here, to let us know about it.
Please note: Please register as a member of the Verizon Community Forums to comment here.
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Bill Kula
Director -- Media Relations
Bill oversees the Verizon telecom customer experience, consumer bundles, DSL, e-commerce and small business. He helps customers learn about efficient ways to manage their Verizon services.
Maitreyi Krishnaswamy
Director - Product Management
Maitreyi is responsible for Verizon's entertainment products. Check out @VerizonFiOS on Twitter, for insight, thoughts & news about FiOS TV.
Alberto Canal
Alberto is in the public relations group. He loves to share tech, sustainability, feel-good, and random news of interest. A happy FiOS quad play customer, he likes to use his family as guinea pigs.
Deidre Hart
Manager -- Media Relations
Deidre is a member of the consumer PR team and loves to talk everything FiOS and everything football. She’s also a happy Triple Play customer.
Phil Santoro
Phil has been extolling the virtues of FiOS ever since he had his Triple Play installed and can’t image how he ever managed without it. He writes about developing technologies that enable him to fuel his addiction to movies and sports whenever he wants, no matter where he is.
Caroline Wilson
Caroline manages the Verizon FiOS Google+ page, capturing the latest in entertainment, technology, sports and everything in between. She loves using social media and the written word to extend the FiOS conversation.
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