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Online Service Brochure – Your Guide to Service When, Where and How You Want It

by ‎08-25-2010 02:47 PM - edited ‎08-25-2010 02:47 PM

1417i3061FBDD887FCD4FThe combination of the Internet with the power and capacity of broadband connections has changed the nature of service delivery at Verizon.  Where you once had only the option of a phone call, today you have a variety of choices at online service sites.


In January of this year, Verizon began upgrading and adding service tools customers can use in the comfort of their homes or, really, anywhere there is a broadband connection, in addition to the traditional phone call or a visit to our retail stores.  We’ve posted them in an Online Interactive Brochure – a directory of service features available to you with some instructions showing how easy it is to use them.


This online guide covers the service options you have today:


My Verizon

In-Home Agent


Over the phone

In a Verizon store


The Interactive Brochure will help you make the best choice for the service you need.  And as we add more online service tools in the months ahead, this guide will be continually updated.


Verizon offers these features at no extra cost to our customers.  This is an investment in our relationship with you.  Take a look at the brochure and let us know here on the At Home site if it helps simplify the abundance of choices you have at Verizon – and try a few of them out yourself.  I’m betting you won’t be disappointed.









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Bob Elek

Manager - Media Relations

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Bob stays on top of developments and issues with Verizon’s Consumer and Mass Business segment from his home base in Florida. He has been involved with FiOS since it was first being developed and deployed in 2004.

Alberto Canal

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Alberto is in the public relations group. He loves to share tech, sustainability, feel-good, and random news of interest. A happy FiOS quad play customer, he likes to use his family as guinea pigs.

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Deidre is a member of the consumer PR team and loves to talk everything FiOS and everything football. She’s also a happy Triple Play customer.

Phil Santoro

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Phil has been extolling the virtues of FiOS ever since he had his Triple Play installed and can’t image how he ever managed without it. He writes about developing technologies that enable him to fuel his addiction to movies and sports whenever he wants, no matter where he is.

Caroline Wilson

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Caroline manages the Verizon FiOS Google+ page, capturing the latest in entertainment, technology, sports and everything in between. She loves using social media and the written word to extend the FiOS conversation.

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