Customers With Disabilities

Reading Service Relies on Verizon to Broadcast Free News

by Employee on ‎11-28-2009 02:03 PM

radiosmaller.PNGPeople expect good customer service, but when a company goes the extra mile it can mean keeping a customer for life, especially when the service is critical to the customer.


For a small organization on Cape Cod in Massachusetts that serves the visually impaired, reliable service from Verizon is essential.

 

Audible Local Ledger  - an affiliate of the Massachusetts Reading Service - operates over closed-circuit radio stations and uses Verizon High Speed Internet service to connect with the towers of local radio stations.  The Ledger is a small non profit organization that relies completely on Verizon to assure that daily news and items of interest from local publications are carried to listeners.

 

Sherry Bergeron, executive director of Audible Local Ledger says, "Verizon has been great to us.  If I have a problem with broadcasting, the Verizon support techs for our radio circuits have given me their cell phone numbers - they work with me on a first name basis.  They help me resolve issues on my end."


And there's something else Sherry likes about doing business with Verizon - Business Links Rewards.  This program offers Verizon customers the opportunity to accrue points based on each dollar spent with us that can be redeemed for a variety of premiums including gift cards for a number of national retailers.  In Sherry's case, she uses the points to purchase office supplies.


"The Business Links Rewards program has been very helpful to me.  This is a small operation with a small monthly budget, so I use the points to shop at Staples and get all the basics I need for my office."


The Audible Local Ledger brings important programming to residents of Southeastern Massachusetts, and Verizon is happy to be their partner every day they broadcast.

 

 

 

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Bill oversees the Verizon telecom customer experience, consumer bundles, DSL, e-commerce and small business. He helps customers learn about efficient ways to manage their Verizon services.

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