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FiOS TV service has been ranked “Highest in Residential Television Service Satisfaction in the East Region” in the J.D. Power and Associates 2010 Residential Television Service Satisfaction StudySM. J.D. Power’s East region includes the nine states where FiOS TV is available: Connecticut, Delaware, Maryland, Massachusetts, New Jersey, New York, Pennsylvania, Rhode Island and Virginia, as well as Washington, D.C.
You can see Chris Creager, Verizon’s president for the East region, talk about the study here.
In the study, J.D. Power and Associates evaluated nine TV providers, a group that included traditional cable TV companies, satellite providers and Verizon’s FiOS TV. Each company was rated on performance and reliability, customer service, cost of service, billing, and offerings and promotions to determine overall customer satisfaction. In addition to grabbing the coveted number one spot, FiOS TV received five Power Circle Ratings – the top rating – in overall satisfaction, performance and reliability and offerings and promotions.
It’s not just J.D. Power and Associates who recognizes FiOS TV as the best. We are ranked No. 1 in customer satisfaction in the 2010 American Customer Satisfaction Index, and in HD picture quality and overall picture quality by Change Wave Research.
We’ll continue to work hard for you, our customers, to make FiOS TV the best in the business with new content and advanced features that cable just can’t match.
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Bill Kula
Director -- Media Relations
Bill oversees the Verizon telecom customer experience, consumer bundles, DSL, e-commerce and small business. He helps customers learn about efficient ways to manage their Verizon services.
Maitreyi Krishnaswamy
Director - Product Management
Maitreyi is responsible for Verizon's entertainment products. Check out @VerizonFiOS on Twitter, for insight, thoughts & news about FiOS TV.
Alberto Canal
Alberto is in the public relations group. He loves to share tech, sustainability, feel-good, and random news of interest. A happy FiOS quad play customer, he likes to use his family as guinea pigs.
Deidre Hart
Manager -- Media Relations
Deidre is a member of the consumer PR team and loves to talk everything FiOS and everything football. She’s also a happy Triple Play customer.
Phil Santoro
Phil has been extolling the virtues of FiOS ever since he had his Triple Play installed and can’t image how he ever managed without it. He writes about developing technologies that enable him to fuel his addiction to movies and sports whenever he wants, no matter where he is.
Caroline Wilson
Caroline manages the Verizon FiOS Google+ page, capturing the latest in entertainment, technology, sports and everything in between. She loves using social media and the written word to extend the FiOS conversation.
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