Customers With Disabilities
  • Shop

    Order Services

    See All Plans & Bundles

    Special Deals



    Current Customers

    Add or Change Services

    Renew or Change Bundle

    Find out which Verizon services are available at your address.

  • My Verizon

    Email & Calls

    Check Email

    Verizon Visual 411



    Bill & Payment

    View Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Suspend My Service

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice


    My Rewards+

    Manage My Rewards+

    Refer a Friend




  • Support

    Community help





    Search Support

    Connect with us

    Verizon on Facebook Verizon on Twitter Verizon on Google Plus Verizon on YouTube

  • Watch Fios

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites
    and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies



    Rent or Buy

    Set your TV Viewing Experience

  • Trending

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

    News & Lifestyle

    Have a laugh, learn a trick and discover the awesomeness of Fios. Explore Fios Lounge today.

    Fios Lounge





Connections, Food Fights and the Competitive Internet Ecosystem

by Employee ‎01-12-2012 12:02 PM - edited ‎01-12-2012 05:17 PM

Here at CES, it’s a mad house.  I walked the floor Wednesday with thousands of my closest friends, looking for “the next big thing.”


I found something better.


Thousands of gadgets, hundreds of e-tools, and scores and sores of connected devices.  With some pride I noted how much of consumer electronics this year are part of the 4G LTE ecosystem, an ecosystem that wouldn’t exist to this advanced degree without Verizon’s network innovation.


Meters, wireless cameras, handsets, tablets – if you wanted a common theme at this year’s show – “connections” would be what I would say.



As a dad of young daughters, it’s fun helping to bridge the generational gap between them and my 86-year-old father.  My kids “get” Skype; love to FaceTime with close friends (with parental supervision); and find apps with ease on the family iPad.


On the flip side, my dad loves seeing photos and videos of grandkids on my Facebook account, but don’t dare text him; write him a thank-you note via email; or ask him to Tweet.


Considering each generation exhibits its own technological fluency, how does a company like mine showcase the benefits of using our flagship FiOS Internet and FiOS TV services to savvy, technologically fluent consumers who prefer living in apartments or condos vs. the ’burbs?


Enter for a Chance to Win Tickets to the 2011 NFL Draft

by ‎03-10-2011 09:23 AM - edited ‎03-10-2011 09:45 AM


If you love football, you are probably having some major withdrawals since the gridiron action stopped a couple of weeks ago. But, don’t stress—though next season may seem like light-years away, it isn’t. The 2011 NFL Draft is right around the corner, and one lucky person will win an all-expenses-paid trip to the 2011 NFL Draft on April 28-30 at Radio City Music Hall in New York City.


The “Motorola Draft Day Experience” sweepstakes is open through March 31, 2011 and anyone can enter. 


Internet and TV: So Happy Together

by Employee on ‎02-24-2010 03:06 PM

SignInTwitter.JPGEver since the Internet boom, there's been ongoing chatter about what the Internet will overtake next. We've seen it swiftly knock out newspapers as the main source for current events and even outspend television ads in the United Kingdom. For a while, it seemed like it was only a matter of time until television was next to go on the Internet's hit list.

But hold your horses. A recent New York Times story is quick to point out, in TV's defense, that this year's Super Bowl broke records for most number of viewers, beating out the 1983 final episode of "M*A*S*H." Adding to that, award shows like the Grammys are reeling in their biggest numbers in years. In short, current television ratings for big-ticket events have been indicating an upward trend in viewership. Read more...

More Customers Prefer Self-Help

by Employee on ‎02-23-2010 08:53 AM

InHOmeAgent.PNGYou're welcome!

That's Verizon responding to the thousands and thousands of customers whom research suggests prefer our self-help tools available online, on the TV screen and even on the voice response system. They're using these tools to get things done quickly and effortlessly, without the need for a phone call. Read more...

Fiber Is the Future

by Employee on ‎02-16-2010 02:36 PM

fibersmall.JPGVerizon's all-fiber-optic network really is special. We've commented here many times before on how fiber-based service creates superior TV and Internet experiences.

Did you know, though, how dynamic the Verizon fiber network is? And did you know that fiber is catching on all over the country among all kinds of service providers?

For starters, here are some figures regarding the Verizon fiber network.... Read more...

Payphones Still Serve the Public Well

by ‎02-15-2010 01:46 PM - edited ‎02-15-2010 01:48 PM

VZPAYPHONESMALL.JPGPayphones used to be commonplace. You'd find them in restaurants, bars, hotels, stores, gas stations and hospitals. They'd put you in touch with family in good times and bad.

Today, they've become rarer - a victim of the huge success of mobile phones and the popularity of sending emails from handheld devices. Verizon, which managed more than 2 million payphones several years ago, now operates about 150,000 across the country. Factoring other large payphone operators, there are almost 900,000 payphones still in use in the U.S. with each call costing either 25 or 50 cents, depending upon its location.


New Broadband Bundles Deliver More HD Choices, Higher Two-Way Speeds

by Employee ‎01-17-2010 01:04 PM - edited ‎01-18-2010 02:05 PM

There are so many good reasons to become a Verizon FiOS or High Speed Internet (HSI) subscriber. Today we're adding even more, and we're letting you know at the At Home blog. We've created new FiOS bundles that include more high-def TV choices and even faster two-way Internet connections. We've also placed more value in our new HSI bundles.


HGTV and Food Network Available from Verizon

by Employee ‎01-06-2010 09:57 AM - edited ‎01-06-2010 05:19 PM

fork.JPGAs I've admitted before, I'm a shameless reality TV addict. Some of the best reality programs have nothing to do with voting someone off an Island. More often I'm now gravitating to the more "real" reality shows about food, cooking, decorating and house hunting. For example, I was excited to watch some of my favorite Food Network chefs take on the White House's executive chef, Cristeta Comerford, on Sunday Night's episode of "Iron Chef." Those commercials previewing the episode that said the secret ingredient was "of national importance" reeled me in. Read more...

FiOS TV Adds International Channels

by Employee on ‎12-01-2009 09:12 AM

greece bigger flag.JPGFiOS TV offers more than 500 channels, including at least 126 HD channels in every market. But, just as important for a lot of folks, is our line-up of international channels, and we're adding even more. FiOS TV offers programming in Chinese, Filipino, German, Hindi, Korean, Punjabi, Portuguese, Russian, Spanish and Vietnamese, plus other languages. And this week we're adding three new international channels to the lineup featuring Korean, Mandarin and Greek programming. This makes a total of 35 international channels covering 20 languages - something cable can't match. Read more...

0,1425,i=247060, readers have again given high praise to Verizon's broadband services. For the third year in a row, Verizon FiOS Internet was ranked first on the Web site's annual Internet Service Provider (ISP) Service and Reliability Survey. FiOS Internet blew the competition away, scoring 8.7 out of 10 in its overall rating -- well ahead of the closest cable rival. Verizon's fiber-optic service led all competitors in scores for initial setup, speed, reliability, e-mail, technical support, repairs and likelihood to recommend to others. Read more...

It’s Good to Be No.1…again….

by Employee ‎10-28-2009 09:13 AM - edited ‎10-28-2009 10:24 AM

large_trophy.jpgEarlier this month, we mentioned that our TV service, FiOS TV, was rated No. 1 in customer satisfaction in the East in J.D. Power and Associates' annual TV service survey. Now, results from the J.D. Power Internet satisfaction survey are in, and, the envelope please.... Read more...

Verizon Leads Cable in VOD. Period.

by Employee ‎10-23-2009 01:50 PM - edited ‎10-23-2009 01:56 PM

OnDemandSMALL.JPGI guess it's no surprise. When we said the other day that we have twice the number of VOD titles publicized by the nation's largest cable company, they didn't like our pointing that out. We announced the continued expansion of our robust FiOS TV Video on Demand library to more than 18,000 titles in every FiOS market. We noted that's nearly double the number of 10,000 titles advertised by Comcast in their own press releases. So Comcast was quick to take umbrage in Multichannel News. "We've got 18,000 VOD titles in Philadelphia!" they cry. (One market, and not surprising, it's their corporate backyard.) "We have more HD in certain markets!" they say. (Wonder how many and where because they didn't specify.) And, of course, they dusted off their tired, old claim that the HD content we offer from Howcast is somehow irrelevant and not of interest to customers. Read more...

Survey Says....

by Employee ‎10-07-2009 05:11 PM - edited ‎10-07-2009 05:32 PM

surveys.JPGWant great TV service? You wouldn’t be surprised to hear me say that means FiOS TV. Don’t look to old-fashioned cable. But I’m not the only one saying it. Read more...

FiOS No. 1 Again in Readers Survey; Verizon HSI Outguns Three Cablecos

by Employee ‎09-17-2009 02:10 PM - edited ‎10-02-2009 09:57 AM

1st place thumb.JPG“FiOS’s score always puts other connection methods to shame.” So says, whose readers – for the third consecutive year – have put FiOS Internet at the top of the charts in the magazine’s annual ISPs Service & Reliability Survey. FiOS scored 8.7 out of 10 – well above its closest cable rival. Verizon High Speed Internet DSL service rocked the survey too. Its overall rating bested cable companies Road Runner, Comcast and Charter – leading all three of the cablecos in the fees, reliability, e-mail, repair, and customer service categories. Read more...

Verizon Ranked Most Trusted Communications Company for Privacy

by Employee ‎09-16-2009 10:40 AM - edited ‎10-02-2009 09:58 AM

TrophyAt Verizon, we’ve achieved lots of firsts that ultimately benefit our customers, and we like to talk about them here on the Verizon At Home Blog. Today, I am proud to tell you about another first. Independent privacy experts have ranked Verizon the most trusted communications company for privacy. Ranked nationally at No. 2, Verizon is the first telecommunications company to ever make top three on this list. eBay ranked No. 1, and the United States Postal Service ranked third. Read more...

Cracking the Code on 100 Mbps for Business

by Employee ‎09-10-2009 02:03 PM - edited ‎09-29-2009 03:20 PM

man and woman biz pic small.JPGIf all the confetti’s been swept up and marching bands sent home, it’s time to reconsider the hoopla around Comcast promising 100 Mbps Internet service to small businesses. In Minnesota. A couple of observations. First, it looks to us like Gizmodo's Adam Frucci cracked the code: “If you're trying to show that you can beat FiOS speeds for more than three times the price, well, nice work. But until the prices are lowered and the tech is proven to work when more than 25 people are using it, I'm not sure what it does for us.” Of course, Verizon has been offering high-speed business services for many years. Read more...

Setting the Record Straight

by Employee ‎08-18-2009 07:03 PM - edited ‎10-15-2009 10:18 AM

FiOS Guy.JPGYou’ve probably seen those over-the-top cable company ads attacking Verizon FiOS? Like the one with the line of actors turning in empty boxes? Or the back-hoes and the fork lift ad? It’s pretty clear that cable is a little worried about FiOS TV, and they’re not going to let the facts get in the way of their ad campaign. And who knows what they’ll try next. The fact is that thousands of big cable’s customers are leaving them every week and coming over to Verizon FiOS TV and Internet. Take a look to see what happens when the Verizon FiOS guy discovers cable's foul play. Read more...

Big Cable, Bad Picture

by Employee ‎08-16-2009 07:28 PM - edited ‎08-20-2009 12:54 PM

fibersmall.JPGIt looked like it was raining at Hazeltine National this afternoon. But the weather wasn't the problem. Read more...

Go Green with Verizon

by Employee ‎08-03-2009 08:59 AM - edited ‎08-19-2009 07:04 PM

Prius.JPGSimple changes can have a big impact. That’s really clear when you think about some of the ways Verizon has reduced the environmental impact of our operations. Read more...

Uh Oh, iO

by Employee ‎07-30-2009 02:13 PM - edited ‎10-02-2009 11:37 AM

this is fios thumb.jpgIt looks as though Cablevision didn’t notice a few Verizon FiOS firsts. For starters, a truly searchable listings for TV and VOD, a media guide that searches all home media, not just TV show listings, fast upload speeds, and not to mention Facebook, Twitter and ESPN Fantasy Football on TV. Read more...

Telco TV Leads in Digital Share Gains

by Employee ‎07-29-2009 09:49 AM - edited ‎08-19-2009 06:14 PM

Chart of the Day.gifCheck out Dan Frommer's "Chart of the Day" at the Silicon Alley Insider blog. It shows that that Telco TV is gaining more digital TV subscribers each quarter than big cable. Read more...

A Year of FiOS TV Competition in New York City

by Employee ‎07-28-2009 12:12 PM - edited ‎08-19-2009 05:56 PM

new-york-city-fire-escapes.jpgIt’s hard to imagine that up until a year ago, New York City – the city with the best of everything – didn’t have a world-class TV provider. Read more...

FCC Looks Into TV Sports Channel Access

by Employee ‎07-16-2009 10:56 AM - edited ‎10-23-2009 01:18 PM

USA Today reports this morning that the FCC will investigate big cable's efforts to block pro sports games from competing TV services Read more...

Verizon at Home Blog
The first place for news of new Verizon products and services or upgrades to the ones you have. For service problems click here. Or check our Community Forums.

Please note: Please register as a member of the Verizon Community Forums to comment here.

About The Authors

Bob Elek

Manager - Media Relations

Photo of Maitreyi Krishnaswamy

Bob stays on top of developments and issues with Verizon’s Consumer and Mass Business segment from his home base in Florida. He has been involved with Fios since it was first being developed and deployed in 2004.

Alberto Canal

Photo of Alberto Canal

Alberto is in the public relations group. He loves to share tech, sustainability, feel-good, and random news of interest. A happy Fios quad play customer, he likes to use his family as guinea pigs.

Deidre Hart

Manager -- Media Relations

Photo of Deidre Hart

Deidre is a member of the consumer PR team and loves to talk everything Fios and everything football. She’s also a happy Triple Play customer.

Phil Santoro

Photo of Phil

Phil has been extolling the virtues of Fios ever since he had his Triple Play installed and can’t image how he ever managed without it. He writes about developing technologies that enable him to fuel his addiction to movies and sports whenever he wants, no matter where he is.

Caroline Wilson

Photo of Caroline

Caroline manages the Verizon Fios Google+ page, capturing the latest in entertainment, technology, sports and everything in between. She loves using social media and the written word to extend the Fios conversation.

Follow Verizon on Twitter

My Verizon

  • Check Email
  • Add or Change Services
  • Suspend My Service
  • Renew Your Contract
  • Manage Services
  • Announcements

Support Tools

Watch Fios


  • Visual 411