Customers With Disabilities

High Ratings for Fiber to the Home Services in New Survey

by Employee ‎08-12-2010 04:36 PM - edited ‎08-12-2010 04:38 PM

1371i33A6A8C79BC3C0D4We like to remind people that FiOS is a fiber to the home service. Not fiber to the neighborhood or to some other place in the feeder network. But fiber all the way to the home.

The distinction is important because FTTH offers advantages over other forms of consumer broadband. That’s why some recent survey results really got our attention.

According to a survey (pdf) commissioned by the Fiber to the Home Council, subscribers to fiber-to-the-home services like FiOS report higher satisfaction rates than consumers of other broadband access technologies. Read more...

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About The Authors

Bill Kula

Director -- Media Relations

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Bill oversees the Verizon telecom customer experience, consumer bundles, DSL, e-commerce and small business. He helps customers learn about efficient ways to manage their Verizon services.

Bob Elek

Manager - Media Relations

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Bob stays on top of developments and issues with Verizon’s Consumer and Mass Business segment from his home base in Florida. He has been involved with FiOS since it was first being developed and deployed in 2004.

Alberto Canal

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Alberto is in the public relations group. He loves to share tech, sustainability, feel-good, and random news of interest. A happy FiOS quad play customer, he likes to use his family as guinea pigs.

Deidre Hart

Manager -- Media Relations

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Deidre is a member of the consumer PR team and loves to talk everything FiOS and everything football. She’s also a happy Triple Play customer.

Phil Santoro

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Phil has been extolling the virtues of FiOS ever since he had his Triple Play installed and can’t image how he ever managed without it. He writes about developing technologies that enable him to fuel his addiction to movies and sports whenever he wants, no matter where he is.

Caroline Wilson

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Caroline manages the Verizon FiOS Google+ page, capturing the latest in entertainment, technology, sports and everything in between. She loves using social media and the written word to extend the FiOS conversation.

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