Customers With Disabilities

Music Choice App Launches on FiOS TV

by Employee ‎06-14-2011 09:37 AM - edited ‎06-14-2011 12:04 PM

damonwilliams2.JPGEditor’s note: Today’s guest blogger is Damon Williams, VP Programming for Music Choice.

 

By Damon Williams

 

Couldn’t get tickets to see Lady Gaga or Lil Wayne? Not sure what summer concerts you want to attend? Well, now you can access a collection of the hottest videos instantaneously as a result of the music app we launched today for FiOS TV customers. Check out the latest and greatest videos of these two artists and many others all the time with Music Choice.

 

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FiOS Bundles Built the Way You Like ‘Em

by Employee ‎06-06-2011 06:59 AM - edited ‎06-03-2011 04:43 PM

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Imagine being at a restaurant and asking  your waiter for a medium rare filet with a baked potato and  house salad, shocked to learn that the only way you can get what you want is if you also order broccoli and a Jell-O mold.  Otherwise, you have to order a New York strip to get those particular side orders…and it only comes medium well!

 

Over the years, some customers have said that ordering a bundle of FiOS services has been too limiting.  If you wanted, say, faster Internet speed or more TV channels, you still needed to move up to the next bundle tier – and up again to get even more broadband speed.

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Innovation Isn’t ‘Either/Or’ in Today’s Digital World

by Employee ‎06-03-2011 12:57 PM - edited ‎06-03-2011 01:25 PM

comp.JPGAt a financial analyst conference in New York this week, Time Warner Cable’s CEO said that broadband is replacing TV as his company’s anchor product. 

 

Dow Jones reported that Time Warner’s new focus on broadband reflects its continued loss of TV customers to Verizon FiOS, at&t Uverse and satellite offerings, and that “the rise of web video has also led to concerns that consumers will drop traditional pay-TV subscriptions in favor of online alternatives.”   

 

This got me to thinking about how U.S.cable and telecom companies have changed, and continue to change.

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Starving for Social Context

by Employee ‎06-01-2011 04:49 PM - edited ‎06-02-2011 09:07 AM

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Editor’s Note: Guest blogger Kris Frazier has led partnership initiatives on FiOS TV, including establishing the User Experience framework for FiOS TV Widgets (NFL RedZone, Facebook, Twitter, HSN and others), channel portals for HBO, Starz, Showtime and launched the 2010 FiOS Football app for iPad as a companion experience to the NFL RedZone Channel.

 

By Kris Frazier

 

There are times I wonder, how connected is "too" connected?  While I'm sure the answer could point to a set of statistics, it may prove more worthy to identify "why" this is important.

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Mobile TV for a Fiercely Mobile Family

by Employee ‎05-25-2011 09:56 AM - edited ‎05-25-2011 09:57 AM

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Editor’s Note: Today’s guest blogger, Alison Allen, has been the User Messaging Lead for many of Verizon’s interactive services including FiOS TV, Media Manager, FiOS TV Online and Flex View. She is the strategist behind the descriptions, labels and instructions that help customers use the services more easily. Alison has also helped develop mobile apps for FiOS customers such as DVR Manager, FiOS Mobile and FiOS Football. Her Twitter profile @alikay7 pretty much says it all: Wordsmith, wife, yogi, dog mom.

 

By Alison Allen

 

When you think of watching TV and movies on devices other than a TV, there are certain scenarios that come to mind: commuting home on public transportation, entertaining the kids in the car, at the airport waiting for a flight, or combinations of these three. You’re mobile and you want to tune in.

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Five Spanish-Language Channels Launch on FiOS TV

by Employee ‎05-23-2011 04:20 PM - edited ‎05-23-2011 07:09 PM

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We’ve added five new channels to our Spanish-language and LaConexion packages, bringing the total of Spanish-language channels on FiOS TV to 39.  The five new channels – CentroAmerica TV, Latele Novela Network, Pasiones, Teleamazones Internacional, and Vme Kids – are intended for a cross-section of Latin households, where news from a specific region, daytime dramas and children’s programming have wide appeal.

 

The channels are available today (May 23) to FiOS TV subscribers in Florida,California and Texas, and will be in all FiOS TV markets by the middle of June.

 

Here's a quick look at the new programming:

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Spectrum of Connected Devices, Booming Video Growth Highlight TIA Talk

by Employee ‎05-19-2011 09:45 AM - edited ‎05-19-2011 10:00 AM

New tia.JPGDeep in the heart of Texas, tech and telecom firms, joined by a who’s who of policy leaders, have converged to chart what they hope is a successful path to the future where consumers will be crowned the winner.

 

And that’s a mighty good thing for people like you and me who crave reliable, high quality, easy-to-use and competitively priced wired and wireless services.

 

During this week’s Telecommunications Industry Association (TIA) summit, industry leaders are grappling with hot topics ranging from wireless spectrum allocation to sustainability, while offering glimpses of the future in areas like 4G networks, Internet over-the-top services, home entertainment and applications that need super-fast broadband connections.

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June 2 ‘Meet the Expert’ Session to Feature Self-Service Trends, Innovation

by Employee on ‎05-18-2011 09:46 AM - last edited on ‎05-18-2011 02:20 PM by Admin Emeritus

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Treating customer service like a product can help ensure an entire company gets behind improving the overall customer experience, and that’s precisely what’s been happening at Verizon.

 

Our platform of self-service tools, introduced about 1 ½ years ago, are being used more all the time because they are fast, easy and convenient.  Today, almost one in every three customer interactions involving wireline services like FiOS and DSL-based Internet flow through our self service channels: myverizon.com support, Interactive Media Guide, In-Home Agent, interactive voice response unit and mobile  phone tools, and that number is expected to grow significantly.

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More Ways to Watch TV from FiOS TV

by Employee on ‎05-13-2011 09:29 AM

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In case you missed it this week, there was more news that TV is no longer a passive experience, even for the most dedicated couch potatoes.

 

While some industry executives debated whether or not viewers are cutting the cord, Verizon FiOS gave subscribers more ways to enjoy content on their own schedules and devices.

 

Earlier in the week, ESPN made its WatchESPN mobile service available on Android devices.  The app gives subscribers live access to ESPN, ESPN2, ESPNU and ESPN3.com on Android phone and mobile devices.

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So Much On-Demand Content, But How Do You Find Something to Watch?

by Employee on ‎05-12-2011 12:52 PM - last edited on ‎05-12-2011 04:29 PM by Admin Emeritus

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Have you rented a video-on-demand title or watched a TV show on Netflix within the past week?  Could your experience have been better?  These questions kicked off yesterday’s panel discussion: “Winning the Click: Using Technology to Mix a Better On-Demand Cocktail,” at the On Demand Summit 3.0, presented by B&C/Multichannel News in New York City.

 

Most of the audience answered yes to the questions, prompting a lively discussion among executives from Rovi, Cox Communications, Viamedia iN Demand and Verizon’s Tricia Lynch, senior programming executive for FiOS video-on-demand.

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In today’s Wall Street Journal, personal tech columnist Walt Mossberg talks about the growing popularity of watching television programs on devices other than a TV set.  Although he mentions computers and smartphones, he says the Apple iPad is especially good for this purpose.  

 

As TV viewers transition to this multi-screen world, it’s good to remember that FiOS TV offers a range of options for enjoying video whenever you want, wherever you want and on your favorite devices including the iPad.  We built our fiber-optic and 4G networks to enable this new world, and customers are enjoying more viewing benefits from these powerful networks every day.

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Customer Feedback Makes the FiOS Guide Even Better

by Employee ‎04-28-2011 12:53 PM - edited ‎05-02-2011 08:41 AM

brian.JPGEditor’s Note: Today’s guest blogger, Brian Roberts, has been the Creative Lead for the FiOS TV Interactive Media Guide from its inception. The Interactive Media Guide is the navigation system (that includes search, browse and menu options) for all content available on FiOS TV. Brian has had the time of his life working intimately with partners in marketing, development and usability to bring each release of the Interactive Media Guide to life and into customers’ homes.  Above all else, Brian is a consumer and technophile and is told that he is addicted to “things that plug in.”

 

By Brian Roberts

 

Designing for the FiOS TV Interactive Media Guide is literally about making millions of people happy.  We know that FiOS TV customers will have to use it to navigate an ocean of entertainment every day, so we strive to provide an unobtrusive and delightful experience that will appeal to the majority.  We want customers to feel excitement and pride about their technology choice while others are green with envy.  We would never get the experience right in a million years without putting the customer first and understanding their expectations, needs and wants of the entertainment service that they put their trust in.

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Three New Shows on FiOS1 Celebrate Life on Long Island

by Employee ‎04-28-2011 10:23 AM - edited ‎04-28-2011 10:25 AM

fios1.JPGDo you live on Long Island, N.Y.?  Then you probably already know about Verizon FiOS1 Long Island, a news and community channel only for Verizon FiOS customers on Long Island.  But have you seen the three new shows that debuted on FiOS1 this year?  And are you ready to watch the New York Giants draft show on FiOS1?

 

If you’re a Long Island foodie looking for new restaurants to sample, then check out “Restaurant Hunter.”  Airing every Thursday at 8 p.m., each half-hour show hosted by Rob Petrone focuses on the Long Island restaurant and food scene.  As an added bonus, many of the restaurants become part of the expanded Verizon Perks program, offering Verizon residential customers discounts, information and other unexpected promotions from national and Long Island brands and stores.  

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FiOS TV continues to set the pace for TV viewing innovation with added capabilities and content including the recently launched IMG 1.9 upgrade that will keep rolling out to more FiOS TV markets in the weeks and months ahead.  This rapidly evolving viewing landscape has benefitted from our FiOS TV team’s foresight enhanced by valuable customer feedback.

 

Today’s news is that Verizon FiOS has further upped the ante and now delivers more than 24,000 monthly Video on Demand (VOD) titles.  That’s a choice of 24,000 different TV shows and movies available in every FiOS TV market, every month – and 15,000 of those titles are free.  Plus, FiOS TV VOD includes 3,800 high-def VOD titles per month.

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Customers Join Verizon’s Innovation Nation With Gusto

by Employee ‎04-21-2011 04:50 PM - edited ‎04-21-2011 04:50 PM

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At first glance, many Verizon buildings look like rather traditional brick and mortar facilities.  But wander inside one of our concept centers, customer experience labs or a research and design hub, and you’ll find that it’s home to many of the industry’s brightest minds and sharpest thinkers.

 

Their workday is all about delivering you the types of services that simplify life; make life fun; and help you stay connected with the people and places most important to you.

 

But here’s the kicker.  All of our visions of sleek applications, widgets and tools to make your broadband and entertainment experience second to none would not happen without your input.  That’s right – you, the Verizon customer – are members of our innovation nation, and we’re grateful.

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FiOS TV: Interactive Media Guide 1.9 Release Notes

by Employee ‎04-14-2011 10:12 AM - edited ‎04-18-2011 10:30 AM

JoeA.JPGEditor's Note: Joe Ambeault will answer your FiOS TV questions on Wednesday, April 20 at noon and 8 p.m. EDT when he is featured on "Meet the Expert" in the Verizon Community Forums. To learn how you can participate, please visit: http://bit.ly/gGtqYU


In keeping with our commitment to provide FiOS TV viewers with information about modifications and enhancements to their service, we are providing release notes for version 1.9 of the Interactive Media Guide (IMG) software for your FiOS TV DVR and set-top boxes.  IMG 1.9 is beginning its deployment activities in Buffalo, Syracuse, Albany and Harrisburg. It will be delivered to the rest of the FiOS TV markets over the next couple months.

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Earth Day is quickly approaching on April 22, and many of us will be doing our part to contribute.  If you’re looking for a little education along with some entertainment, check out the “Earth Day” folder on FiOS TV Video on Demand.

 

You can find it by clicking on Menu > Video on Demand > Browse All > What’s Hot > Earth Day.

 


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Fox Soccer HD Launches on FiOS TV

by Employee ‎04-11-2011 09:42 AM - edited ‎04-11-2011 09:42 AM

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As recently promised, Fox Soccer HD is officially launching on FiOS TV!

 

As many of you already know, Fox Soccer broadcasts more than 400 live events every year, including the UEFA Champions League, Barclays Premier League and Italy’s Serie A, as well as nightly soccer news.  Fox Soccer HD can be found on FiOS TV Channel 584 (the SD channel is on 84).  It’s available to all FiOS TV customers who subscribe to the Extreme HD or Ultimate HD packages.

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‘WatchESPN’ App Launches for FiOS TV Customers

by Employee ‎04-07-2011 10:52 AM - edited ‎04-07-2011 10:52 AM

espn (1).JPGThese days, it seems that more people are watching TV programming on everything but their TVs.  Do you know about all that you get as a Verizon FiOS customer?

 

First we made TV programming available online in 2005.  Then we expanded by offering certain programming on mobile devices with Verizon Wireless V CAST service and, more recently, FiOS TV’s Flex View.  And, in the last year we’ve expanded FiOS TV Online to include everything from HBO, EPIX, TNT and TBS to live streaming of CNN.

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MASN2 HD Availability Expands on FiOS TV

by Employee ‎03-31-2011 03:14 PM - edited ‎04-06-2011 03:10 PM

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Since last year when we first introduced MASN2 HD to FiOS TV customers in parts of Maryland, Virginia and the D.C. metro area, we’ve heard from many of you about expanding the channel to everyone in the region.  We have good news: the time has finally come!

 

Starting this Monday, April 4, MASN2 HD will become available to all of our FiOS TV customers in the region, including Maryland, Virginia and the D.C. metro area.  We’ve also been able to expand the channel to our customers in Harrisburg, PA.  Unfortunately it’s not in Delaware at this time, but we’re looking into that.

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What’s Hot?

by Employee ‎03-23-2011 02:15 PM - edited ‎03-23-2011 02:16 PM

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Top Cities. Best Restaurants. Best Sellers. The dreaded shopping list. Who doesn’t love a good list?

 

And for your viewing convenience, we’ve pulled together a few lists to help you find what’s hot on FiOS TV.

 

Whether you’re curious about what others or watching or you just want to get the buzz around the virtual TV water cooler, you can get regular updates of Hot On TV, Hot On Demand, Top Recordings and Top Searches (on FiOS). They’re all found online at FiOS TV Central or in the FiOS TV menu by clicking Search and then What’s Hot on FiOS.

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Ultimate devices need an ultimate network, and Verizon’s all-fiber-optic network now delivers more exciting 3D content for customers to enjoy on their 3D TVs.

 

First, we expect to launch ESPN 3D on Tuesday, April 5, on channel 1002, just in time for the Masters Golf tournament.  With 3D, it’ll be the next best thing to walking over the pine needles with patrons at the Augusta National Golf Club.

 

ESPN 3D can be viewed by customers who have a 3D TV set, 3D glasses and a high-definition set-top box.  The new channel is included for any FiOS TV customer who subscribes to our Ultimate HD package, and is available to everyone else on its own for $9.99 per month.

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In the last few weeks we’ve given FiOS TV customers a lot of new programming options, first with the launch of ESPN live online streaming and next with MTV programming online, including “Jersey Shore” and “Teen Mom 2.”  Not to mention the latest in 3D, featuring the recent UFC live event.  Today we have more to tell, with the addition of truTV HD to the FiOS TV lineup.

 

As you may know, truTV offers original programming and is one of only four channels that will broadcast the 2011 NCAA Division I Men’s Basketball Championship.  What does this mean for you?  It means that FiOS TV customers can watch every tournament game in high definition.

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A Month of Free Previews Begins Today on FiOS TV

by Employee ‎03-08-2011 03:16 PM - edited ‎03-08-2011 03:19 PM

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It’s time for more free stuff!  You know we always like to tell you about anything free that you get as a FiOS TV customer. And starting today, you have a month filled with free programming.

 

First up is Fox Soccer Plus, the premium channel that normally costs $14.99 a month.  But from today through Sunday, March 13, FiOS customers can enjoy the soccer programming on channel 1009 for free.  Today and tomorrow catch the UEFA Champions League Second Leg, and on Saturday is the FA Cup 6th round.  Some of you may be thinking, “What about Fox Soccer Channel HD?”  It’s one of the next HD channels to be added on FiOS TV.  But for now, enjoy this other soccer programming for free.

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A lot of you have asked us about FiOS TV’s plans for 3D.  And today we have some great news.  This Thursday, March 3, FiOS TV will air the first ever Ultimate Fighting Championship (UFC) event in 3D.  The 3D telecast will air live on VERSUS at 9 p.m. ET/6 p.m. PT.

 

The highly anticipated card is headlined by a welterweight clash between Diego Sanchez and Martin Kampmann, from the KFC Yum! Center in Louisville, Ky.  The telecast will feature play-by-play from veteran Todd Harris, along with UFC featherweight star Kenny Florian. 

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‘You Want Your MTV?’ You’re Getting It Now Online from Verizon

by Employee ‎03-01-2011 09:26 AM - edited ‎03-03-2011 04:05 PM

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Recently we told you about four ESPN channels now being streamed live online for FiOS TV customers.  Today, we have more great news for you about our FiOS TV Online website as we launch MTV online.

 

FiOS TV customers are the first in the country to be able to watch MTV programming online.  Two of the most popular shows – “Jersey Shore” and “Teen Mom 2” – are available along with other shows like “Teen Cribs,” “True Life,” “The Real World: New Orleans” and “I Used To Be Fat.”

 

Coming soon will be a handful of other MTV shows like “The Hard Times of RJ Berger,” “Cribs,” “Rob Dyrdek’s Fantasy Factory” and the upcoming season of “The Real World: Las Vegas.” 

 

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Let’s face it – a night at the movies can be expensive.  The average price for a movie ticket in the U.S. is $7.89.  Where I live, that’s the price of a child’s ticket – adults are $10 each.  My family often turns to Video on Demand for a more cost-effective movie night, in the comfort of our own home.  And now FiOS is making it even less expensive with FiOS Movie Night.

 

Every Friday, beginning today, Verizon will make three movies available on demand at the discounted price of $2.99 each, many of which will be offered in HD.  Today’s movies are “Secretariat,” the true story of Penny Chenery Tweedy and her stallion who set the record for winning the Triple Crown; “Red,” about a former CIA agent played by Bruce Willis; and “Takers,” about a group of bank robbers that includes two of my personal favorites – Matt Damon and Paul Walker.  All three of these movies are offered in both SD and HD for just $2.99 each.

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Feed Your Entertainment Lifestyle with a FiOS Bundle

by Employee ‎02-23-2011 10:29 AM - edited ‎02-23-2011 10:30 AM

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Words evolve over time and so do lifestyles.  Case in point: home entertainment is no longer confined to the home. Verizon customers can now access their home Internet, TV and landline service anywhere, anytime via their smartphones, laptops or tablet devices.

 

You’re also using home TVs to access social networks like Facebook and Twitter as well as fantasy football.  And Verizon makes it even better with free widgets and live online programming like the recently added ESPN channels.

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Twitter Plus TV – The New, Electronic Water Cooler?

by Employee ‎02-22-2011 03:17 PM - edited ‎02-22-2011 03:17 PM

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While you and I speculate on who’s going to win which big movie award on Sunday night, television executives and advertisers are betting we’ll be gathering around today’s “electronic water cooler”—Twitter — while we watch the show, commenting on every gorgeous gown, celebrity couple, too-long acceptance speech and everything else, the second it appears on our TVs.


Monday’s New York Times reported that Twitter deepens audience participation in TV shows.  Live sports, reality shows, music awards or even the local news can turn into Tweetups and Twestivals these days.

 

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Away from Home? Watch Live Streaming of ESPN Channels on FiOS TV Online

by Employee ‎02-17-2011 11:07 AM - edited ‎04-07-2011 01:24 PM

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Traveling is tough, whether you’re on your own or with your family.  Whether it’s dinner out at a restaurant or flying on an airplane, I find myself bringing an entire bag full of toys, coloring books and anything else I think of that might entertain my toddler. And forget about traveling or trying to go out to dinner on a Thursday night or a Sunday during football season.  My husband needs a way to watch his teams.  One thing that helps is the ability to watch my husband’s favorite team play – or my son’s favorite TV shows or movies – on our cell phones and laptops.  And Verizon makes accessing this programming very easy.

 

With Flex View, for example, our FiOS customers can buy or rent movies and watch them on the TV, PC or a growing number of mobile devices.  So I could get “Despicable Me” and download it to my phone for easy, out-of-the-home viewing.

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About The Authors

Bill Kula

Director -- Media Relations

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Bill oversees the Verizon telecom customer experience, consumer bundles, DSL, e-commerce and small business. He helps customers learn about efficient ways to manage their Verizon services.

Bob Elek

Manager - Media Relations

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Bob stays on top of developments and issues with Verizon’s Consumer and Mass Business segment from his home base in Florida. He has been involved with FiOS since it was first being developed and deployed in 2004.

Alberto Canal

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Alberto is in the public relations group. He loves to share tech, sustainability, feel-good, and random news of interest. A happy FiOS quad play customer, he likes to use his family as guinea pigs.

Deidre Hart

Manager -- Media Relations

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Deidre is a member of the consumer PR team and loves to talk everything FiOS and everything football. She’s also a happy Triple Play customer.

Phil Santoro

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Phil has been extolling the virtues of FiOS ever since he had his Triple Play installed and can’t image how he ever managed without it. He writes about developing technologies that enable him to fuel his addiction to movies and sports whenever he wants, no matter where he is.

Caroline Wilson

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Caroline manages the Verizon FiOS Google+ page, capturing the latest in entertainment, technology, sports and everything in between. She loves using social media and the written word to extend the FiOS conversation.

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