On Christmas Eve, kids around the world will be asking the age-old question—where is Santa? And though Christmas is still a couple of days away, and the questions have not yet begun, we want to share a nifty tool for you and your family to track Santa’s location on the eve of Christmas.

This holiday season, Verizon Business will team with the North American Aerospace Defense Command to provide the “NORAD Tracks Santa” hotline so children of all ages can follow Santa Claus as he makes his trip around the word.

The tradition started accidentally in 1955 after a local newspaper misprint prompted children to call the Continental Air Defense Command (NORAD's predecessor) instead of a special Santa hotline phone number. After hearing youngsters ask if they could speak to Santa, the colonel on duty told the children he could see Santa on the radar screens, heading south from the North Pole – and a tradition was born.

The combination of the Internet with the power and capacity of broadband connections has changed the nature of service delivery at Verizon. Where you once had only the option of a phone call, today you have a variety of choices at online service sites.

In January of this year, Verizon began upgrading and adding service tools customers can use in the comfort of their homes or, really, anywhere there is a broadband connection, in addition to the traditional phone call or a visit to our retail stores. We’ve posted them in an Online Interactive Brochure – a directory of service features available to you with some instructions showing how easy it is to use them. Read more...