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Contributor
Ineedtoknow
Posts: 4
Registered: ‎11-05-2010
0 Kudos
Accepted Solution

Cannot access webmail using Internet Explorer

Last weekend, Verizon forced the merging of my email and billing accounts into one username and password, saying they were moving to a single sign-on system.  Since then, I have not been able to access my email using Internet Explorer.  With tech support's help, I can access webmail using FireFox, but not IE.  The tech said there was a problem with my IE software.  Not on 4 different computers.  Can't download FireFox onto computers that are not mine.  Anyone else having trouble or have any ideas?

Silver Contributor IV
jumpin68ny
Posts: 1,766
Registered: ‎05-14-2009

Re: Cannot access webmail using Internet Explorer

Have you tried clearing out your temp files, history, cookies, etc on your PC?

Contributor
Ineedtoknow
Posts: 4
Registered: ‎11-05-2010
0 Kudos

Re: Cannot access webmail using Internet Explorer

Yes, the tech support person did this on my home computer.  I think it is a Verizon website problem because (1) the problem didn't start till Sunday when I was forced into the single sign-on; and (2) I've used four different computers (1 home, 1 work, 1 library and 1 friend) and still cannot access webmail using IE.  And even though they told me to just use FireFox, I can't go downloading that onto every computer I use.

Gold Contributor V
somegirl
Posts: 2,960
Registered: ‎09-15-2009
Location: Texas
0 Kudos

Re: Cannot access webmail using Internet Explorer

What error are you getting when you try to access it?

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If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

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Contributor
n2jmd
Posts: 1
Registered: ‎11-06-2010
0 Kudos

Re: Cannot access webmail using Internet Explorer

I am having the exact smae problem. I can be signed in and see all the e-mails by subject but as soon as I try to open one it signs me out. It only happens to e-mail so far I can navigate anywhere else with out problems.

Contributor
Ineedtoknow
Posts: 4
Registered: ‎11-05-2010
0 Kudos

Re: Cannot access webmail using Internet Explorer

The screen is nearly blank, and at the bottom it sometimes says error on page.  After spending over 90 minutes working with me, the technician acknowledged that the problem is with Verizon.  Hoping they come up with a solution soon

Gold Contributor V
somegirl
Posts: 2,960
Registered: ‎09-15-2009
Location: Texas

Re: Cannot access webmail using Internet Explorer


Ineedtoknow wrote:

The screen is nearly blank, and at the bottom it sometimes says error on page.  After spending over 90 minutes working with me, the technician acknowledged that the problem is with Verizon.  Hoping they come up with a solution soon


Have you tried using Compatibility View? If you have the button enabled it should be at the end of your address bar just before the Refresh button, looks like a ripped page. If you don't have the button enabled, you can turn it Compatibility View through the Tools menu.

 

I'm not having any issues, but I know that doesn't help you much.

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If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

"All knowledge is worth having."
Contributor
muffin
Posts: 2
Registered: ‎11-11-2010
0 Kudos

Re: Cannot access webmail using Internet Explorer

I stopped getting email also, called support several times, one of which the tech said there was a communication problem in my area and I should call back later. NO...NO... NO....Tech was trying to get rid of me. I knew this because just having left work at a large Data Center there were no problems with Verizon connections. He then transferred me to the next higher up tech support person who said the problem was on my end. He changed some setting and suddenly I was getting email but not just one email, I was getting the same email twice. Gave up on them. Next day I had all of these new screens wanting me to combine and register my Wireless service with E-Mail. You had to enter your userid and password then submit. Then I started my journey to get to my E-Mail. I went from one screen to another, to another, to another then had to start over because either the userid was wrong or the password was wrong. I wasted about 2 hours trying to get to my email but no luck. I tried several different computers, different locations, nothing worked. All together I would say I have spent at least 30 hours off and on trying to get to my email and all of this time Verizon says they made no changes....right....Why can't they just fess up and admit they screwed up and back their change out. I think I am going to deduct from my monthly bill a service charge for the amount of time I have spent trying to resolve their problem. Why should we pay for services never received.

Contributor
muffin
Posts: 2
Registered: ‎11-11-2010
0 Kudos

Re: Cannot access webmail using Internet Explorer

I forgot to add that I was able to get on once but found that all of my inbox messages had magically disappeared? I had Folders, notice the "HAD", some had also disappeared and those that survived had 2008 and 2009 messages but nothing from 2010? I thought you were supposed to test changes before putting them in production, oh well.

Silver Contributor II
topdog
Posts: 556
Registered: ‎12-22-2009
Plan: Fios Triple Freedom
Location: Baltimore, Md

Re: Cannot access webmail using Internet Explorer

At the top of your E mail page is an icon marked "Feedback.",  Report the problem you are having there.  Your feedback goes directly to the software people.   I have had good luck getting help in this way.  Many of the support people have limited knowledge.  In addition, call  the billing department and ask for an adjustment on your bill, if you have been out of service for more than one day.

We have no problems presently with our E mail.  But, last Friday they were working on the new pages all day.

Good Luck!!:smileyhappy:

 

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