Customers With Disabilities
  • RESIDENTIAL
  • BUSINESS
  • WIRELESS
 
  • Services  

    Order Services

    See All Plans & Bundles

    Special Deals

    Moving

     

    Current Customers

    Add or Change Services

    Renew or Change Bundle

    FiOS

    About FiOS

    FiOS Internet

    FiOS TV

    FiOS Digital Voice

    Standard

    High Speed Internet (DSL)

    DIRECTV®

    Home Phone




    Find out which Verizon services are available at your address.

  • My Verizon  

    Email & Calls

    Check Email

    Verizon Visual 411

     

     

    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice

     

    My Rewards+

    Manage My Rewards+

    Refer a Friend

     

     

     

  • Support  

    Community help

     

     

     

     

    Search Support



    Connect with us

    Verizon on Facebook Verizon on Twitter Verizon on Google Plus Verizon on YouTube

  • Watch FiOS  

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies

     

     

    Rent or Buy

    Set your TV Viewing Experience

  • Trending  

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

    News & Lifestyle

    Have a laugh, learn a trick and discover the awesomeness of FiOS. Explore FiOS Lounge today.

    FiOS Lounge

    Main

    Play

    Know

    Live

Reply
Contributor
Posts: 3
Registered: ‎01-15-2009
0 Kudos

Email from previous provider after change to FIOS

I was told by the Verizon salesman that I would be able to continue to receive my email from my cox cable email account (via Outlook) after making the change to FIOS. I am locked out of the cox account and my password no longer works. I have very important information that I need to access. Is there any way that I can get it?

Highlighted
Gold Contributor VII
Posts: 5,503
Registered: ‎09-24-2008
0 Kudos

Re: Email from previous provider after change to FIOS

At http://www22.verizon.com/ResidentialHelp/HighSpeed/General+Support/Top+Questions/QuestionsOne/124274...

 

they talk about using port 587.

 

Correction to what they said: You can use any other port other than port 25.

 

 

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

Bronze Contributor II
Posts: 208
Registered: ‎08-10-2008

Re: Email from previous provider after change to FIOS

Technically, what verizon told you is correct.  Cox & Verizon are Internet service providers.  You buy your internet access from them and they give you email account(s).  If you don't have internet service from them, they might stop providing email service.  So

 

Did you disconnect your internet service from Cox?  If yes, that might be the reason why.  You will need to see if your account is still active.  Try going to webmail.cox.net.  They will prompt you for your state and after you enter that, it will give you a userid/password sign in that would let you access your email from a normal web interface.  If your credentials don't work, then COX locked you out.  Call them.

 

If that works, then you will need to set up outlook however COX tells you do to it.  I doubt Verizon will be able to help setting up a competitors email access.

Contributor
Posts: 4
Registered: ‎04-30-2010
0 Kudos

Re: Email from previous provider after change to FIOS

I tried to use the TrueSwitch to transfer my e-mail from roadrunner to verizon, but all that has been transferred was my contacts.  This is getting to be expensive, because to maintain my old e-mail account, I have been paying for the roadrunner service in addition to verizon.

 

This is from the latest e-mail that I received from the TruSwitch Customer Suppport:

 

"Thank you for writing to TrueSwitch Customer Support regarding your concern.
I apologize for the inconvenience caused to you.
I understand that emails from your old were not migrated to your new Verizon account.
In regards to the emails and for email forwarding I am escalating this issue to our Product Engineers to ensure that your request is being processed properly by our system. As soon as they analyze your case, we will notify you through an email.
We appreciate your cooperation, and look forward to resolving your issue."

 

Has anybody been more successful with the TrueSwitch?

 

Marie

Contributor
Posts: 1
Registered: ‎11-16-2010
0 Kudos

Re: Email from previous provider after change to FIOS

I am having the same problem. None of my emails from my Optimum account are being imported to my Verzion inbox

Contributor
Posts: 1
Registered: ‎02-14-2015
0 Kudos

Re: Email from previous provider after change to FIOS

I have the same question, was looking for answer.

Gold Contributor I
Posts: 2,885
Registered: ‎12-16-2012
0 Kudos

Re: Email from previous provider after change to FIOS

They no longer have true switch. So look for some way of your own to move email.  Personally I DON'T want my stuff in the cloud and have it all on my PC.  Doesn't matter that it what ISP it was previously on if you have copies downloaded.

 

My Verizon

Support Tools

Watch FiOS

Trending

  • Visual 411