Go to Email, News, & TV to manage your email, view your favorite TV shows, search the web, stay up to date with current news and more.
|This is the last time your account was accessed.|
Whether you qualify for our FiOS or Standard services, you will enjoy fast Internet,
an impressive lineup of HD channels and reliable phone service. Learn more.
Shop for the products you want, explore options and get the best offer available
when you order service online. Shop & Compare.
Manage your My Verizon account and series quickly and easily, all online.
05-06-2010 08:09 PM
I was told by the Verizon salesman that I would be able to continue to receive my email from my cox cable email account (via Outlook) after making the change to FIOS. I am locked out of the cox account and my password no longer works. I have very important information that I need to access. Is there any way that I can get it?
05-07-2010 11:21 AM
they talk about using port 587.
Correction to what they said: You can use any other port other than port 25.
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.
05-07-2010 07:45 PM
Technically, what verizon told you is correct. Cox & Verizon are Internet service providers. You buy your internet access from them and they give you email account(s). If you don't have internet service from them, they might stop providing email service. So
Did you disconnect your internet service from Cox? If yes, that might be the reason why. You will need to see if your account is still active. Try going to webmail.cox.net. They will prompt you for your state and after you enter that, it will give you a userid/password sign in that would let you access your email from a normal web interface. If your credentials don't work, then COX locked you out. Call them.
If that works, then you will need to set up outlook however COX tells you do to it. I doubt Verizon will be able to help setting up a competitors email access.
05-09-2010 09:52 PM
I tried to use the TrueSwitch to transfer my e-mail from roadrunner to verizon, but all that has been transferred was my contacts. This is getting to be expensive, because to maintain my old e-mail account, I have been paying for the roadrunner service in addition to verizon.
This is from the latest e-mail that I received from the TruSwitch Customer Suppport:
"Thank you for writing to TrueSwitch Customer Support regarding your concern.
I apologize for the inconvenience caused to you.
I understand that emails from your old were not migrated to your new Verizon account.
In regards to the emails and for email forwarding I am escalating this issue to our Product Engineers to ensure that your request is being processed properly by our system. As soon as they analyze your case, we will notify you through an email.
We appreciate your cooperation, and look forward to resolving your issue."
Has anybody been more successful with the TrueSwitch?
Account & Services