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Contributor
ej62012
Posts: 1
Registered: ‎06-20-2012
0 Kudos

Email problem

I recently just got verizon and I went in to set up my email. I got logged in and it told me this:

 

Our records indicate that this email account does not exist in our system. Please go to http://netservices.verizon.net/portal/msa/bookmark?myaccountSSO to check your Account settings.

 

I went to the website and iIdidn't know what to do there or where to go. Any help is appriciated! :smileyhappy: 

 

 

All Star
somegirl
Posts: 2,454
Registered: ‎09-15-2009
Location: Texas

Re: Email problem

[ Edited ]

ej62012 wrote:

I recently just got verizon and I went in to set up my email. I got logged in and it told me this:

 

Our records indicate that this email account does not exist in our system. Please go to http://netservices.verizon.net/portal/msa/bookmark?myaccountSSO to check your Account settings.

 

I went to the website and iIdidn't know what to do there or where to go. Any help is appriciated! :smileyhappy: 


 For an issue like that, I would recommend contacting Verizon directly. They should be able to pull up your account an find the problem faster than anyone here (myself included) could stumble around to the correct answer. Options on their Contact Us page. I've had good luck with the Live Chat, but there are other options as well.

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Gold Contributor VII
Hubrisnxs
Posts: 5,105
Registered: ‎07-22-2009

Re: Email problem

Did you ever activate your services after the fios was installed?

 

try going to http://activate.verizon.net and follow the instructions 

Contributor
Sacrifusion
Posts: 1
Registered: ‎02-17-2010
Device: Sprint/Nextel
Plan: Time Warner
Location: Dallas Texas
0 Kudos

Re: Email problem

You get this error when you have not enabled email access for your sub account.

From the same place you made your sub account in "Manage My Sub Accounts" and allow Email

Contributor
Xandrius
Posts: 1
Registered: ‎12-22-2012
0 Kudos

Re: Email problem

[ Edited ]

Have the exact same issue. I just want to access the main email and not from a sub account and have no sub account. I assume when we create an account we are supposed to get an Verizon email? I'm thinking the email is not being created. I guess I'm going to have to contact support.

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