I have just switched from AOL to Verizon. Unfortunately, every time I sign in to mail, whenever I am in the middle of sending an email and various other times, I get the message "Internet Explorer has stopped working", followed by the message "A problem with this webpage caused Internet Explorer to close and reopen the tab. Help.....
Which I,E .are you using? I am using I.E. 8 and I have no problems with my E mail. If you are using another Internet Explorer. Report the problem to Verizon . I usually report such problems by clicking the "suggestions" button right on the page. If the message you are getting is correct, Verizon will have to fix the problem. Since no one else has yet posted this problem on the forum, I think it may be something else.
I have the same problem all the time. It seems if I hit the wrong combination of characters, hit return twice in a row or other such things, the first thing that happens is the letters jump and I lose word spacing randomly. Then, the next double return or whatever, I get the "Internet Explorer has stopped working message" and I get knocked off. If I log right back on, I get back to the inbox but the message I was drafting is lost. It is sooo frustrating. When it starts to act up in a message (e.g., when the first word spacing collapse happens), there are other odd things like the cursor not going where I place it; if I try to separate a paragraph, the first letter of the word stays on the current line and the rest of the word goes to the next line, etc. It is so random and just basically odd. When I know I'm going to have a long message, I draft it in Word and then copy and paste it in but that's tedious too. There was a lot of entries on this forum about this a year or more ago when they first converted to the newer system. Tech support said then I had to switch to firefox or go through Windows Email or some other thing. But that doesn't solve it because I have no control over the systems at work and I need to check Verizon sometimes during the day. And it happens on the work system too so that's why I think it's a Verizon problem. I was just on with Tech Support about it tonight and they said no one had ever heard of such a thing....but I find that hard to believe because there was a lot of chatter about it last year and I know at least I called a couple times about it.
I would call and ask for the Escalation department when they tell you they can do nothing about it. Then tell Escalation department your problem. They are higher level support and therefore know more than other techs. I have had excellent results this way.
Another suggestion is to write a private message to Anthony_verizon. He is a Verizon employee on these forums who has been extremely helpful to me. (Sign in to forums, click little envelope on top right hand side of page. This takes you to private messages.Send message. He will respond to you.)
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