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NEW EMAIL - Where are my folders?
NewFIOSAug2010
Enthusiast - Level 3
‎06-25-2011 03:40 PM

I clicked on the new email option to see what it looked like and now I do not see any of my folders including the folder of important emails from my previous provider Comcast moved to Verizon via TrueSwitch.  Where is my folder of these Comcast messages?

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Re: NEW EMAIL - Where are my folders?
Hubo_VZ
Contributor - Level 2
‎06-27-2011 05:23 AM

Hello NewFIOSAug2010,

Your email folders are located on the left hand side of the page, after trash you should see a section that says 'My Folders'.  If you are unable to see it you may need to hit the arrow above the email icon at the top left hand side. 

Please let us know if you still have trouble or send me a private message for more assistance.

Thanks,

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Re: NEW EMAIL - Where are my folders?
NewFIOSAug2010
Enthusiast - Level 3
‎06-27-2011 09:46 AM

The far left shows Email with an icon, inbox, sent, drafts, spam detector and trash.. Then the next area is Message Center Storage. The only arrows I see are on the right side of this area for collapsing this menu area. So I do not see any arrows around the email icon area.

So I do not see anything about my folders.

I also do not see anything about my personal homepage.  

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Re: NEW EMAIL - Where are my folders?
Justin46
Legend
‎06-27-2011 10:03 AM
@NewFIOSAug2010 wrote:

The far left shows Email with an icon, inbox, sent, drafts, spam detector and trash.. Then the next area is Message Center Storage. The only arrows I see are on the right side of this area for collapsing this menu area. So I do not see any arrows around the email icon area.

So I do not see anything about my folders.

I also do not see anything about my personal homepage.  

So you are saying it does not look something like this (obviously I have a few folders defined)?

image

You don't have the "Create/Manage Folders link either? Strange.....unfortunately I have no clue what might be wrong, wish I did.....

Edit: By chance do you happen to have the option to go back to the "Classic" webmail? I still do, in the upper right hahd corner:

image

If you do, you might try that to see if you can get back and find the folders. But even if it works, eventually you will be forced to migrate to the new webmail (we all will), and I don't know what will happen then.

__________________________________
Justin
FiOS TV, Internet, and phone user
QIP7232, IMG 1.8, Build 02.54
Keller, TX 76248

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Re: NEW EMAIL - Where are my folders?
NewFIOSAug2010
Enthusiast - Level 3
‎06-27-2011 03:47 PM

problem solved.

when playing around with it, I reduced my screen to 75% and the folders now show and was happy to see my messagers still there.

I don't like the new email though as it has hung up several times today.

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Re: NEW EMAIL - Where are my folders?
zenale
Newbie
‎11-02-2013 09:08 PM

TRIED THE INFO LISTED NOTHING SEEMS TO WORK. ANY SUGGESTIONS

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Re: NEW EMAIL - Where are my folders?
JOSEm441
Specialist - Level 2
‎11-04-2013 01:42 PM

Zenale, more information would be helpful. What Operating System & browser do run? Were any major changes made that may have caused the issue? Also are you using Yahoo/Verizon mail or standard Verizon Webmail from this link?

https://mail.verizon.com/webmail/driver?nimlet=showmessages&view=emails

A screenshot would also be excellent.

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