New version of Verizon email problem
mmitchell4
Newbie

Help! When I logged in to my Verizon email today it was converted to the new email version. ALL of my old inbox emails are gone! Where did they go and how can I get them back??

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Re: New version of Verizon email problem
topdog
Specialist - Level 2

We were returned to classic version of E mail when they had the Microsoft update problem and have never gotten the New version back.  From what you say, they are probably returnung everyone to new version.  Looks like it still has problems!!Smiley Frustrated

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Re: New version of Verizon email problem
mmitchell4
Newbie

O. M. G.!!!!!!  I tried calling technical support about this.  After about 45 minutes they said they didn't know what caused the problem.  At first they tried to blame Outlook but I don't use that.  Then they said maybe some hacker got in and deleted all my emails before this month.  Yeah- why would they do that and not all emails and all folders?  They offered to change my pw for me- like I can't do that for myself.  They said they didn't backup their emails server (**bleep**??) so they can't retrieve my old emails. They wouldn't let me talk to someone else.  Basically I'm screwed.  They can't recover my emails, and they don't know what caused it.  Yeah, and it's funny how it all happened to coincide with the rollout of the new email platform.  "You're gonna love it" they said.  HA!  I NOW HATE VERIZON!!!!!!!!!!!!!!!

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Re: New version of Verizon email problem
topdog
Specialist - Level 2

Why don't they just stay with the old classic E mail.   We have all had enough of their goof-ups.Smiley Frustrated