Customers With Disabilities
  • RESIDENTIAL
  • BUSINESS

    Verizon Business Sites

  • WIRELESS
  • Services  
  • My Verizon  

    Email & Calls

    Check Email

    Verizon Visual 411

     

     

    Bill & Payment

    View Bill

    Pay Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice

     

  • Support  

    Community help

     

     

     

     

  • Watch FiOS  

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies

     

     

    Rent or Buy

    Set your TV Viewing Experience

  • Trending  

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

     

     

     

     

     

    See what's Trending!

Reply
Contributor
Kiru123
Posts: 1
Registered: ‎08-30-2011

Outgoing email problems

I keep getting this message.  Any advice?  I can get incoming emails just cant send outgoing emails.

 

The message could not be sent. The authentication setting might not be correct for your outgoing e-mail [SMTP] server. For help solving this problem, go to Help, search for "Troubleshoot Windows Mail", and read the "I'm having problems sending e-mail" section. If you need help determining the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was xyz@verizon.net'. Subject 'test message', Account: 'Home Email', Server: 'outgoing.verizon.net', Protocol: SMTP, Server Response: '530 5.7.0 No AUTH command has been given.', Port: 587, Secure(SSL): No, Server Error: 530, Error Number: 0x800CCC78

 

Please help!

MVP
Justin
Posts: 4,893
Registered: ‎08-05-2008

Re: Outgoing email problems

[ Edited ]

Kiru123 wrote:

I keep getting this message.  Any advice?  I can get incoming emails just cant send outgoing emails.

 

The message could not be sent. The authentication setting might not be correct for your outgoing e-mail [SMTP] server. For help solving this problem, go to Help, search for "Troubleshoot Windows Mail", and read the "I'm having problems sending e-mail" section. If you need help determining the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was xyz@verizon.net'. Subject 'test message', Account: 'Home Email', Server: 'outgoing.verizon.net', Protocol: SMTP, Server Response: '530 5.7.0 No AUTH command has been given.', Port: 587, Secure(SSL): No, Server Error: 530, Error Number: 0x800CCC78

 

Please help!


You do not indicate what email client you are using, but the common cause for this error is you do not have the "requires authentication" box checked:

 

Image 123.jpg

 

Here is my definition for Windows Live Mail, see he checkbox near the bottom. (Note: for security reasons I blocked out my user name, etc.)

 

If you do have that box checked, I think you are going to need to provide additional information, such as which client and the definitions you are using.

 

By the way, many solutions to errors like this can be found simply by Googling the error message. In this case:

 

530 5.7.0 No AUTH command has been given

 

Doing this may not find all of the errors, and you need to be careful with email issues to make sure you know which ISP is being used because the fix may actually vary, but this is almost always a good start in identifying and potentially fixing email errors. 

 

__________________________________
Justin
FiOS TV, Internet, and phone user
QIP7232, QIP7100-P2, IMG 1.9A
Keller, TX 76248

 

My Verizon

Support Tools

Watch FiOS

Trending

  • Visual 411