Re: Renewing keepmyemail.com
pbarra
Newbie

Now its almost midnight on feb 25 - still no email, private message or phone call. This is unbelievable.

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Re: Renewing keepmyemail.com
profhagar
Newbie

how to pay yearly charge

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Re: Renewing keepmyemail.com
ElizabethS
Moderator Emeritus

Thanks pbarra. We will send out another note to that dept.

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Re: Renewing keepmyemail.com
clew1
Newbie

Go to SUPPORT and then Verizon E-Mail....set up your "keepmyemail" all over again.  As if it were the first time...don't other to try and renew...just do it over again...it worked for me.  Good luck!

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Re: Renewing keepmyemail.com
pbarra
Newbie

i cant get to email from support

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Re: Renewing keepmyemail.com
pbarra
Newbie

when i order it shows a highly unusual email address in red on the order page it includes verizonyds.net in the email

does that look right?

I can't believe I have trying to resolve this matter for over a week now

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Re: Renewing keepmyemail.com
LawrenceC
Moderator Emeritus

Hi pbarra,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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Re: Renewing keepmyemail.com
BCKay
Newbie

I also need to renew my email and have been in the endless do loop.  How can I renew?  I need to update my credit card. Thanks. 

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Re: Renewing keepmyemail.com
BCKay
Newbie

I would like to have my issue of renewing my email escalated to a Verizon Agent.  How can I do this?

Thank you.

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Re: Renewing keepmyemail.com
ElizabethS
Moderator Emeritus

Contact customer service for assistance.

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