Renewing keepmyemail.com
cwallach
Newbie

My credit card was stolen and I was issued a new number. I therefore need to change the auto payment information when the renewal comes due for my email subscription. How can I do this?

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Re: Renewing keepmyemail.com
Mcrall59
Newbie
I would like to check out my e mail
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Re: Renewing keepmyemail.com
JOSEm441
Specialist - Level 2

CWallach -I am not 100% sure but My verizon - accounts and services - Bill and payment - Payment - manage autopay ??

Mcrall59 IF you have a standard VZ account https://mail.verizon.com/webmail/driver?nimlet=showmessages&view=emails

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Re: Renewing keepmyemail.com
mbannis
Newbie

I need to beable to keep this emai laddresss.

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Re: Renewing keepmyemail.com
jmason3
Newbie

I have a new credit card.  My domain is up for renewal and I need to make sure it is continued.  Thanks

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Re: Renewing keepmyemail.com
ron201
Newbie

I'm in the same boat. It is absolutely impossible to get this done. Been trying for 2 weeks. First, if all you have is a verizon account and no other services, they can't find you.  If you call 1-800-Verizon they will send you to the KeepMyEmail department where there are no humans.  You press 5 for billing and they will tell you to call 1-800-Verizon. It's a loop from hell.  I've been sent to tech support where they send you to Verizon.com. But because there's no active account, you won't have access to the billing page.  I'm now on the phone for 43 minutes, being sent from department to department. The billing department says they can't do it over the phone, has to be online.  Tech supoprt says can't be online if you don't have an account. Looks like it's a GMAIL account for me. Too bad. Has this email for 10 years.

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Re: Renewing keepmyemail.com
ElizabethS
Moderator Emeritus

Hello ron201

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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Re: Renewing keepmyemail.com
TnL1
Newbie

Everyone BEWARE ! I recently changed over to cable internet service and Verizon told me to call after they cut me over. So i got in touch wiht them and they closed my email account instantly and would not allow me in to get to bill-pay emails or any other personal emails.

   I find this very unprofessional and perhaps plain Jealousy, and childishness. I have a right to my emaisl and my bill pay account I was told by verizon tech to call AFTER the cut-over. I feel I was mislead.

  I just want you all to beware if you change rpoviders Verizon is very childish afterward.

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Re: Renewing keepmyemail.com
LawrenceC
Moderator Emeritus

Hi TnL,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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Re: Renewing keepmyemail.com
GreginMD5
Newbie

I'm in the same situation - I have two pages of notes on 800 and 866 numbers I have called in the past week, and nobody can help. Customer service transfers me to billing, billing sends me to Online billing, they send me to financial services, they sent me to tech support, tech support says to log onto the website, then the website has no option to add or change a credit card. I want to keep the account, why is it so hard to give Verizon $20? My account has a valid credit card on it and we keep getting emails that it will be terminated on February 4th if we don't pay. Why won't it just try charging the account, or have a human call me?

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