Customers With Disabilities
  • RESIDENTIAL
  • BUSINESS

    Verizon Business Sites

  • WIRELESS
  • Services  

    Order Services

    See All Plans & Bundles

    Special Deals

    Moving Made Easy

     

    Current Customers

    Add or Change Services

    Renew or Change Bundle




    Find out which Verizon services are available at your address.

  • My Verizon  

    Email & Calls

    Check Email

    Verizon Visual 411

     

     

    Bill & Payment

    View Bill

    Pay Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice

     

  • Support  

    Community help

     

     

     

     

  • Watch FiOS  

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies

     

     

    Rent or Buy

    Set your TV Viewing Experience

  • Trending  

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

     

     

     

     

     

    See what's Trending!

Reply
Contributor
leona
Posts: 9
Registered: ‎05-10-2011

Sending e-mails

Verizon not responding due to a long running script...I get this message every time I try to compose a reply to an e-mail from anybody.  Does anyone know how to correct this problem?

Gold Contributor VII
Smith6612
Posts: 5,993
Registered: ‎12-15-2010

Re: compose replies to e-mail

Have you installed any updates pertaining to Internet Explorer recently through Automatic Updates? What I'm looking for is not so much the small Security Updates, but updates such as the upgrade from IE7/IE8 to IE9 that Windows Vista and Windows 7 have available to them.

 

Also, clear your Browser Cache. Open your Internet Options found in the Control Panel and clear the Temporary Internet files to see if this solves anything. Without saying for sure what version of IE you have, right on the main settings tab of the Internet Properties there will be a button called "Delete" or "Delete Files." Click whichever button you see. If you see a window pop up, uncheck everything except for Temporary Internet Files.

========
The first to bring me 1Gbps Fiber for $30/m wins!
Employee
Anthony_VZ
Posts: 3,220
Registered: ‎02-24-2011

Re: Sending e-mails

Leona we would need more information to be able to diagnose this. Are you using an email client such as outlook, mac mail, or thunderbird? Or are you using the webmail? Please also make sure you have fully rebooted your computer and tried again immediately after computer restarts before you start doing other things.

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

Contributor
leona
Posts: 9
Registered: ‎05-10-2011

Re: compose replies to e-mail

Yes, I upgraded my Internet Explorer and my Windows Vista to Windows 7.  Internet Explorer could not finish uploading because of an error.  It did not tell me what to do after that. 

Contributor
leona
Posts: 9
Registered: ‎05-10-2011

Re: Sending e-mails

I use Internet Explorer.  I recently downloaded Windows 7 and an upgrade to Internet Explorer.  The Windows did not upload on my machine due to an error.  I have informed them that I do not want to pay for somethiung I do not have.  Anyway, prior to that time, I could not compose becaue it said "Verizon not responding due to a long running script.  I have deleted all temporary folders, cookies, and history.  Still not working.

Contributor
leona
Posts: 9
Registered: ‎05-10-2011

Re: compose replies to e-mail

I tried everything you suggested.  It didn't work.  I do thank you for your suggestions.

Nickel Contributor
hracer
Posts: 90
Registered: ‎04-09-2011

Re: compose replies to e-mail

Were you writing a long email message. If so, then you got a timeout error. If you need to write a long email message, then try to type the email on a notepad or word doc type application. This will allow you to take your time writting your message.

Employee
Anthony_VZ
Posts: 3,220
Registered: ‎02-24-2011

Re: Sending e-mails

You had mentioned that Internet Explorer was getting an error trying to upgrade. To see if this is an issue with your internet explorer, please try another browser (i.e. Firefox). The site is fully operational because I just logged into the webmail and sent an email with my Internet Explorer just fine.

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

Contributor
leona
Posts: 9
Registered: ‎05-10-2011

Re: compose replies to e-mail

No, I have not.  My e-mails are short and to the point.

Contributor
leona
Posts: 9
Registered: ‎05-10-2011

Re: Sending e-mails

Internet Explorer error has been resolved, but replying to e-mails still a problem.

 

My Verizon

Support Tools

Watch FiOS

Trending

  • Visual 411