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Contributor
randyquay
Posts: 1
Registered: ‎03-30-2012
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Unable to recieve emails

[ Edited ]

I am sending and forwarding some emails from {edited for privacy} to my wifes email address which is {edited for privacy}  The emails I am forwarding are important and definitely not SPAM.  I am on her safe list.  Verizon appears to be blocking these important emails due to the content.  I can send her other emails with simple text, I can forward emails with minimal content but the important emails that I am trying to send and forward are never showing up either in her Verizon Webmail or in her outlook.  I am not recieving notificaiton that they are not going through and she is not receivng notification that anything is being blocked.  They are just being blocked.   I thought she was just ignoring me.  

Why is this happening and how can we fix it.     

Contributor
suz1
Posts: 5
Registered: ‎03-07-2012
0 Kudos

Re: Unable to recieve emails

Can't send or receive.  Desperately need access to email for business purposes.  Help!

Moderator
ElizabethS
Posts: 2,416
Registered: ‎04-29-2009
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Re: Unable to recieve emails

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via live chat or email at:
http://www.verizon.com/contactus
Choose “Live Chat.”
If a chat agent is available to assist you, the chat link will become live after the page is fully loaded.

Contributor
suz1
Posts: 5
Registered: ‎03-07-2012
0 Kudos

Re: Unable to recieve emails

Back up and running, thanks.

All Star
somegirl
Posts: 2,448
Registered: ‎09-15-2009
Location: Texas
0 Kudos

Re: Unable to recieve emails


randyquay wrote:

I am sending and forwarding some emails from {edited for privacy} to my wifes email address which is {edited for privacy}  The emails I am forwarding are important and definitely not SPAM.  I am on her safe list.  Verizon appears to be blocking these important emails due to the content.  I can send her other emails with simple text, I can forward emails with minimal content but the important emails that I am trying to send and forward are never showing up either in her Verizon Webmail or in her outlook.  I am not recieving notificaiton that they are not going through and she is not receivng notification that anything is being blocked.  They are just being blocked.   I thought she was just ignoring me.  

Why is this happening and how can we fix it.     


Make sure that her spam detector is set to save to the Spam folder. (It's set to delete by default.) Check for the messages there.

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Contributor
barjimew
Posts: 1
Registered: ‎04-09-2012
0 Kudos

Re: Unable to recieve emails

How can I open my E-mails?

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