Hi,
Echoing many previous posts on this topic, I am unable to successfully whitelist one of my mail servers' IP addresses using the online whitelist functionality. I have submitted a request using:
http://my.verizon.com/micro/whitelist/RequestForm.aspx?id=isp
and receive the response that the IP will not be whitelisted:
"Your IP has been blocked because of spam issues or because your ISP indicates that it is dynamically assigned
No Reverse Hostname associated with your IP address."
The IP address concerned is a static, assigned address, there is a valid reverse DNS entry, and I am not aware of any "spam issues" at all.
Could I ask that this is escalated to someone that can resolve the issue? None of our users can send mail to Verizon.net domain.
Thank you.
Hi sidsira,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
Hi Sidsira,
We are showing that the IP has been whitelisted. Please let us know if you have any additional questions.
-Adam_VZ
Hi,
We had a spam issue a few months ago and are now unable to email our Verizon clients. The spam issue has been resolved, can I get some help removing our companies IP from your block list?
I can confirm there was a minor spam issue about 2 months ago that was resolved by changing a users password. This issue has been resolved and there are no signs of spam since. The IP also has a reverse hostname and sending domain has a SPF record.
@LawrenceC wrote:
Hi orangetabby,
Have you filed a whitelist request yet?
http://my.verizon.com/micro/whitelist/
Yes I have. Is there anything we can do to remove our IP from the block list?
Hi orangetabby,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
We did not hear back from you on your Private Support case. We hope you were able to find resolution to your issue.
If you require further assistance, feel free to make a new post, and we can be sure to look into your issue. As always, we're available for support around the clock.
Thanks,
Marcial
Hi,
We also had some spam-issues a year and a half ago, and are now stuck on your blacklist. Have tried the whitelist form twice with nothing but what appears to be the standard response.
Any chance of a removal?
Start a new topic or ask questions in the open forum.
