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Contributor
FixMyEmail
Posts: 2
Registered: ‎05-25-2010

Verizon is blocking my outgoing email

This has happened to me on numerous occasions.  From my review of the forums, this is not an isolated incident.  I have tried, in vain, to get any kind of help from FiOS support to fix the problem; the reps I talked with didn't seem to understand the problem let alone know how to fix it.  I was infuriated by the rep asking me, "Do you think Verizon is singling out your email to block?" like I thought is was a conspiracy.  Until the bitter end of that call, he continued to claim that Verizon does not block email.  It's not a conspiracy, it's a reality.  I have already changed the outgoing port to 587 from 25.  Some of my email does go through.  I want it all to go through. 

 

Over the past week, I have tried to send email to friends and family, directing them to a blog I established on livejournal.com.  ANY link to LJ was being bounced as spam by Verizon.  I sent just the link via verizon.net web mail and got the same error.  I also sent the link as plain text via verizon.net web mail and got the same error. I sent the message to between 1 and about 15 addresses.  Nothing, other than a link that might resemble spam.  I could live with sending the link as plain text that recipients would have to copy and paste into a browser.  Even that doesn't work. 

 

The message I receive, almost instantaneously is:

 

Your message did not reach some or all of the intended recipients.

 

      Subject:    Blog is up and running

      Sent: 5/19/2010 10:06 AM

 

The following recipient(s) cannot be reached:

 

      '<email address omitted>' on 5/19/2010 10:06 AM

            550 5.7.1 The message you attempted to send was determined to be spam. Please visit http://www.verizon.net/spamfaq for more information.

 

      <email address omitted>) on 5/19/2010 10:06 AM

            550 5.7.1 The message you attempted to send was determined to be spam. Please visit http://www.verizon.net/spamfaq for more information.

 

Following the verizon.net link above, I discovered spamdetector.update@verizon.net, an address that is hidden in a bunch of text on the page, not shown as a link.  You are supposed to be able to forward emial that was blocked to them for review.  Don't hold your breath waiting for a response. I've been waiting a week. 

 

This is not just a problem with embedded links, either.  I sent a plain text file, it was rejected.  I have had my attached resume rejected. 

 

What can be done to fix this problem?

Gold Contributor V
somegirl
Posts: 2,960
Registered: ‎09-15-2009
Location: Texas

Re: Verizon is blocking my outgoing email

As stated in the Spam FAQ page, you will not get any response when sending the message to spamdetector.update@verizon.net for review. You attach the message that you are unable to send, and they review it. Depending on the outcome of the investigation, the filter will either be updated to allow the content that was previously blocked, or it will be determined to be a legitimate block and no changes will be made.

Since you already know specifically what is causing the block, there's not much else that can be done. Remove the link, or use a different SMTP server. (I suggest Gmail, as a free alternative, but there are several out there.) You can set up your pop3 client to send mail with a 3rd party SMTP server and still have it look like it's coming from your verizon.net address. Let me know if you need help with configuration.

 

Hope this helps.

--
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

"All knowledge is worth having."
Contributor
FixMyEmail
Posts: 2
Registered: ‎05-25-2010

Re: Verizon is blocking my outgoing email

If it were just the LJ links, I might agree with your assessment.  But, the mail getting blocked is happening under different conditions:

  • live link
  • link as text
  • text file attachment
  • doc attachment

Different things are blocked at different times. 

 

As to VZ's assessment of whether or not what I send is spam, I don't think it's unreasonable to expect them to advise users of what is causing their problem.  The "we won't respond" statement in the FAQ, obvious or not, is crap.  I  pay enough money for the service to expect email I send to get to be delivered or I should be told why it wasn't. 

 

I understand what VZ is trying to do.  I have a problem with their implementation and lack of open communications on the issue.  Yes, there are work arounds.  Do you pay for phone service that "might" put your calls through?  Do you pay for gas or electric that "usually" provides the service you pay to receive?  Would you think plumbing your waste line into your neighbor's sewer system is an acceptable work around?  Of course not.  While these are extreme cases, the point is valid.  You pay for a service.  If that service is not provided, you deserve an explanation.  Forcing clients to jump through hoops to use your service is not a solid business model.  Lying to your customers and giving them misinformation is not an effective method of retaining satisfied, returning customers. 

 

Lastly, why is text, no live links, just plain text, causing email to be blocked?  I can understand the reasoning (but, again, not the implementation,) of a process that blocks emails with certain types of attachments or hypertext links.  But a link inserted as plain text?  PLease explain that decision to me.

Gold Contributor V
somegirl
Posts: 2,960
Registered: ‎09-15-2009
Location: Texas

Re: Verizon is blocking my outgoing email

If Verizon told you what was causing the block, then spammers would use that knowledge to get around the filtering system. Not saying it's right for them to not tell you, just giving the logic behind it.

 

Also, it's a technicality, but you don't pay for the email. You pay for the internet service, and Verizon gives you email for free.

 

I can't explain Verizon's decisions for them. That would take an understanding of their internal workings that I simply do not have. Complain to Verizon if you want change. With enough complaints, they just might see their error. Since these forums are peer-to-peer, about the best you can hope for here is "I feel your pain," and maybe a workaround.

--
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

"All knowledge is worth having."
Contributor
pingdavid
Posts: 3
Registered: ‎05-25-2010

Re: Verizon is blocking my outgoing email

Verizon appears to be blocking all port 25 outgoing traffic from residential customers.  I am a FIOS customer, and I noticed that as of a couple of days ago, all port 25 traffic is being dropped.  I called customer support to request that they open port 25 outgoing for me.  I am not a spammer.

 

Last week, I was able to send email to my email server.  Last night, I was not able to send any more emails.  I confirmed that all port 25 connections are being denied or dropped.

 

When Comcast was having a problem with spammers, they did the same thing.  But, I was able to call customer support and have them open port 25 for me.  The tech support guy opened a trouble ticket for me with the network guys, but no promises were made about getting port 25 opened for me.

 

David

 

All Star
viafax999
Posts: 1,729
Registered: ‎11-10-2009
Device: Chromecast tv phone
Plan: Digital Voice, 75/35
Location: Westford MA

Re: Verizon is blocking my outgoing email

[ Edited ]

pingdavid wrote:

Verizon appears to be blocking all port 25 outgoing traffic from residential customers.  I am a FIOS customer, and I noticed that as of a couple of days ago, all port 25 traffic is being dropped.  I called customer support to request that they open port 25 outgoing for me.  I am not a spammer.

 

Last week, I was able to send email to my email server.  Last night, I was not able to send any more emails.  I confirmed that all port 25 connections are being denied or dropped.

 

When Comcast was having a problem with spammers, they did the same thing.  But, I was able to call customer support and have them open port 25 for me.  The tech support guy opened a trouble ticket for me with the network guys, but no promises were made about getting port 25 opened for me.

 

David

 


I believe you will find that you are meant to be using port 587 for outgoing mail, if using OE it's in the advanced tab of the mail account properties.  I've been using that for a year or so with no issues.  VZ recently sent out a reminder that that was the outgoing smtp port.

All Star
viafax999
Posts: 1,729
Registered: ‎11-10-2009
Device: Chromecast tv phone
Plan: Digital Voice, 75/35
Location: Westford MA

Re: Verizon is blocking my outgoing email


pingdavid wrote:

Last week, I was able to send email to my email server.  Last night, I was not able to send any more emails.  I confirmed that all port 25 connections are being denied or dropped.

 

David

 


What is your email server?  It should be

outgoing.verizon.net

If not you risk mail getting rejected for relaying.  I use several email accounts and for all outbound traffic use outgoing.verizon.net and port 587 except for gmail where I use smtp.gmail.com and port 465.

Contributor
Brian64
Posts: 1
Registered: ‎03-13-2011

Re: Verizon is blocking my outgoing email

I too have had this same problem (outgoing emails being blocked) off and on for a few years. I finally isolated the problem to text in my outgoing email that mentions the URL to my blog. If I remove this URL the email goes through. The problem is that I often need to email people this URL, in fact I need to do it a lot. The strange thing is I can email links to other blogs from the same server, just not mine. I have spent hours with VZ tech support and we couldn't fix it. The only thing we discovered is that it is blocked reguardless of whether I send the email directly from my Verizon account or from Outlook. Also I cannot forward the offending email to the spamfaq because Verizon blocks that too. I am at the point where I have to get new internet service because I have subscibers and I cannot send them this link, even if I just try to send out 1 email at a time.  :smileysad:

Platinum Contributor I
Hubrisnxs
Posts: 5,722
Registered: ‎07-22-2009

Re: Verizon is blocking my outgoing email

what about one of these top free email solutions

 

 

Contributor
Deirdreki
Posts: 1
Registered: ‎04-04-2011
0 Kudos

Re: Verizon is blocking my outgoing email

 

Same issue! I've been emailing for 3 years with my website attached. Verizon decided 3-31-11 that I was spamming. They did not tell me or make me aware of the situation. I spent a total of 7 hours with technical support before a level 3 technician at Verizon made me aware of  why my emails were being blocked. The 1st 2 Verizon reps told me it was a window mail issue, so I paid HP $ so I could get help to fix the issue. Turns out it was Verizon after all. I am soooo frustrated and really turned off by Verizon right now.

 

 

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