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MikeE3
Posts: 9
Registered: ‎10-15-2010
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can not reply or forward email - new email works OK problem started Jan. 12, 2011

This problem was first noticed on Jan. 12, 2001 when using my verizon account/computer using Outlook 2007and my wife's account/computer using Outlook Express 6. So, this is happening on two different computers, each using a different email client, I do notl see how this could be a user and/or setup problem as nothing has changed on either computer.

 

We can each compose new email and send it Ok. But neither of us can reply or forward an email without getting it blocked with the return message saying it has been detected as spam.

 

I can cut and paste the contents of a message I am trying to reply/forward into a new mail message and that works. So, it does not seem to be the contents of the mail message. It appears to be a problem with the forward and reply process.

 

Anyone have a solution? Anyone having the same of similar problem?

 

Thanks for any / all help.

Contributor
MikeE3
Posts: 9
Registered: ‎10-15-2010
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Re: can not reply or forward email - new email works OK problem started Jan. 12, 2011

oh yea, I'm in the Philadelphia area, zip code = 19426 in case this is a local issue.

Bronze Contributor II
ocean25
Posts: 279
Registered: ‎08-07-2010
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Re: can not reply or forward email - new email works OK problem started Jan. 12, 2011

 Sounds strange - - do the emails from either computer show up in your Verizon netmail?

Contributor
MikeE3
Posts: 9
Registered: ‎10-15-2010
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Re: can not reply or forward email - new email works OK problem started Jan. 12, 2011

Not sure what you mean by "do they show up in my netmail". The original incoming shows up in my webmail, until it is downloaded by the clien (Outlook or Outlook Express). But obviously, the forwarded or reply to email is being done from the client and is never sent.

Platinum Contributor I
Hubrisnxs
Posts: 5,529
Registered: ‎07-22-2009
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Re: can not reply or forward email - new email works OK problem started Jan. 12, 2011

try doing the reply forward on that message from the webmail and see if it goes through.  

Contributor
MikeE3
Posts: 9
Registered: ‎10-15-2010
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Re: can not reply or forward email - new email works OK problem started Jan. 12, 2011

Webmail works ok for composing new messages, replying to messages and forwarding messages. I spent an hour on the phone with Tony from Verizon tech support. We could not solve the problem. Both Outlook Express and Outlook 2007 were configured to use outgoing smtp port 587, so we switched back to port 25 and still had the same problem. I believe he had the 'server folks' reset some things and that did not help either. As of now the problem is unsolved.

 

There returned error from 'system administrator' when forwarding or replying using Outllook 2007 is:

 

Your message did not reach some or all of the intended recipients.

 

      Subject:    FW: some subject line

      Sent: 1/14/2011 3:25 PM

 

The following recipient(s) cannot be reached:

 

      'someusername@tverison.net on 1/14/2011 3:26 PM

            550 5.7.1 The message you attempted to send was determined to be spam. Please visit http://www.verizon.net/spamfaq for more information.

 

The error message that pop's up when using Outlook Express is similar.

 

 

MVP
somegirl
Posts: 2,914
Registered: ‎09-15-2009
Location: Texas
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Re: can not reply or forward email - new email works OK problem started Jan. 12, 2011

If the content itself is able to be sent by cutting and pasting... Have you tried removing the Re: or FW: from the subject line before sending? One of the things the outbound spam filter occasionally seems to not like is messages that start like this: "FW: FWD: FW: RE: FW:..."

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Contributor
MikeE3
Posts: 9
Registered: ‎10-15-2010
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Re: can not reply or forward email - new email works OK problem started Jan. 12, 2011

Thank's for the suggestion. I tried removing the fw: / re: but that didn't help.

Platinum Contributor I
Hubrisnxs
Posts: 5,529
Registered: ‎07-22-2009
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Re: can not reply or forward email - new email works OK problem started Jan. 12, 2011

[ Edited ]

MikeE3 wrote:

Webmail works ok for composing new messages, replying to messages and forwarding messages. 


Since that is the case, there is something common about your messages coming from these email programs that are setting off a spam trigger.  If it were something on verizon's end, then you wouldn't be able to use the webmail client to succesfully send or forward or compose new messages either. 

 

first place that most people get stuck is their signature files, if you have one - remove the signature file from your settings and try it again. 

 

are these just simple emails or are these newsletters or anything like that? 

 

 

Try
 www.isnotspam.com   Free service, you send your sample email from outlook or whatever program you use to this website (there's an email) and they reply back to you with things that it detects as flags or triggers to spam detectors. Also
check the below link.
Spam Checking Tools And Tips To Avoid Your Newsletter Being Filtered, Blacklisted Or Marked As Spam

Link:  
Contributor
MikeE3
Posts: 9
Registered: ‎10-15-2010
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Re: can not reply or forward email - new email works OK problem started Jan. 12, 2011

Thanks for your input. I've listed you commnets with my view on them.

 

1. Since that is the case, there is something common about your messages coming from these email programs that are setting off a spam trigger. 

 

reply: I agree there is something common causing this, I just haven't figured it out yet. Remember I can compose new mail and send just fine. It's  only when I reply or forward that they mail is detected as spam. And this happens with a lot of different incoming email - straight text, incoming email from verizon, incoming email from morningstar, etc. Nothing common about the incoming email - it any / all types of incoming that can't be forwared or replied to.

 

2. If it were something on verizon's end, then you wouldn't be able to use the webmail client to succesfully send or forward or compose new messages either. 

 

reply: I'm not convinced it's not on the Verizon side. Webmail does not go through the same  servers/processes that pop3 mail goes through - so there could be something different on the Verizon side that makes Webmail react differently than pop3 email with respect to doing forwards and/or replies.

 

3. first place that most people get stuck is their signature files, if you have one - remove the signature file from your settings and try it again. 

 

reply: I don't use signatures or backgrounds in my emails.

 

4. are these just simple emails or are these newsletters or anything like that? 

 

reply: see my answer to #1

 

5. Try  www.isnotspam.com   Free service, you send your sample email from outlook or whatever program you use to this website (there's an email) and they reply back to you with things that it detects as flags or triggers to spam detectors. Also
check the below link.
Spam Checking Tools And Tips To Avoid Your Newsletter Being Filtered, Blacklisted Or Marked As Spam
reply: isnotspam looks like a handy site. But I can't use it to check my problem. Remember, it only happens with a forward and I can't forward a message to isnotspam. The Verizon mail servers/spam-detector rejects any forwarded emails.
=========================
I've got a bit more testing to do to try to narrow this down. I have not yet given up only Verizon has given up trying to help me. After I do some more testing I will likely send off to the Verizon spam-checking email. But I'd like to better understand the problem before I do that, because the Verizon spam-checking faq says they don't answer you. I suppose you are just supposed to wait a few days and hope they acknowledge your problem and fix it. Doesn't seem a good way to do business but it's their ball and they can play the game however they want.
 

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