Hello Verizon, My name is {edited for privacy} I want to report a serious injury that Verizon makes me: In 2013 I moved to Europe with my work, I closed all accounts with Verizon Fios my cell phone, Internet access through But I kept email: {edited for privacy} for which I paid $ 19.95 I continued to use this address for a year in Europe This year, Verizon sent a bill for $ 19.95 for another year of using the email address: {edited for privacy} I paid $ 19.95 on October 11, 2014, with confirmation number {edited for privacy} I can not use this email address for me appears this note: You are not allowed to connect to Webmail from {edited for privacy} due to spam activity. Please contact abuse@verizon.net for assistance. I called in Europe-rate long distance on my cost, many times, I was transferred from one technician to another for hours waiting, long distance rates, I can not use my email address which I paid I gave my email address, financial institutions, doctors etc. Expect to receive bills and important medical results on email: {edited for privacy}, for which I paid to keep another year Please solve this emergency Thanks Please help Google Translate improve quality for your language here. Google Translate for Business:Translator ToolkitWebsite TranslatorGlobal Market Finder
You need to call Verizon. This is a customer forum where customers help one another.
Likewise, It is not wise to post your account number or any other personal identifications on public forums.
Hi adrianf1000,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
Start a new topic or ask questions in the open forum.
