Customers With Disabilities
Reply
Contributor
LMHarper31
Posts: 4
Registered: ‎11-05-2011
0 Kudos

help removing possible email virus

I am getting tons of bounce backs from emails that i did not send and addresses are not from my address book. Virus scans of hard drive with multiple security software products  come up negative. any ideas of where to go from here?

MVP
dslr595148
Posts: 5,267
Registered: ‎09-24-2008
0 Kudos

Re: help removing possible email virus

While you are thinking it could be a virus, it could also be..

 

The person who is sending that e-mail, is spoofing the e-mail address.

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

Gold Contributor V
somegirl
Posts: 2,786
Registered: ‎09-15-2009
Location: Texas

Re: help removing possible email virus

Could be that it's not a virus at all. Change your password and secret answer to something new and complex. If they have your login info, they don't need a virus.

--
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

"All knowledge is worth having."
Silver Contributor V
Silver Contributor V
tns
Posts: 1,757
Registered: ‎05-22-2010

Re: help removing possible email virus

By examining the message headers you may be able to tell if its coming from your actual machines or Verizon webmail or somewhere else.

Contributor
LMHarper31
Posts: 4
Registered: ‎11-05-2011
0 Kudos

Re: help removing possible email virus

Sorry I havent gotten back to this until now...thanks for your response.

Still getting tons of bounce backs as originally described

 

Can you explain a bit more what "spoofing" is and how I can stop it?

 

Headers indicate that its not coming from any of our computers as one responder suggested.

  • Some messages contain what looks like Russian language in the body or just giberish/junk
  • Most have attachments (i have never opened)
  • Sample header info from recent bounce back: Message-id: <CHILKAT-MID-cf58d9fd-a0f4-6722-df9e-d895a1c5e125@MARIAPIA>
Silver Contributor V
Silver Contributor V
tns
Posts: 1,757
Registered: ‎05-22-2010

Re: help removing possible email virus

Spoofing,

 

Unfortunately the standards that defines the basic  eMail SMTP protocol do not do a validation of who you say you are so by using the protocol I can connect to a mail server and say, e.g.. From B.Obama@whitehouse.gov , and it a basic mail server will accept it.  Incorrectly identifying yourself in any of the TCP/IP protocols  is a spoofing attack.

Contributor
Kingnonna
Posts: 1
Registered: ‎12-23-2011
0 Kudos

Re: help removing possible email virus

Has this been resolved? I have the very same issue. thanks.
Contributor
dvp6602
Posts: 1
Registered: ‎12-23-2011
0 Kudos

Re: help removing possible email virus

I have the same problem too. Any other detail ideas that can help me how to stop it?

Contributor
Sparky2354
Posts: 1
Registered: ‎07-01-2012
0 Kudos

Re: help removing possible email virus

I received a phone message from Verizon that my internet service will be terminated soon if I cannot clean of a DNS changer virus. I have attempted several months ago to rid my computer and was not aware that it is still a problem. I need more information.

 

Shop FiOS

  • FiOS Internet
  • FiOS TV
  • FiOS Digital Voice
  • FiOS Deals

Account & Services

Email, News & TV

  • Check Email
  • Announcements

Support Tools