Customers With Disabilities
  • Shop

    Order Services

    See All Plans & Bundles

    Special Deals



    Current Customers

    Add or Change Services

    Renew or Change Bundle

    Find out which Verizon services are available at your address.

  • My Verizon

    Email & Calls

    Check Email

    Verizon Visual 411



    Bill & Payment

    View Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice


    My Rewards+

    Manage My Rewards+

    Refer a Friend




  • Support

    Community help





    Search Support

    Connect with us

    Verizon on Facebook Verizon on Twitter Verizon on Google Plus Verizon on YouTube

  • Watch Fios

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites
    and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies



    Rent or Buy

    Set your TV Viewing Experience

  • Trending

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

    News & Lifestyle

    Have a laugh, learn a trick and discover the awesomeness of Fios. Explore Fios Lounge today.

    Fios Lounge





Posts: 2
Registered: ‎03-12-2011

port 587 blocked by Verizon? Unable to send email to Google SMTP server

[ Edited ]

I'm trying to set up Apple Mail to send email through Google.  (Logging in to Google's server using a gmail account.)


My Mac is unable to connect to on port 587.


Technical support claims that they are not blocking port 587, but I frankly don't believe them.


Is anyone using Apple mail or Outlook with gmail account using on port 587?


Please advise.

Platinum Contributor I
Posts: 5,881
Registered: ‎07-22-2009

Re: port 587 blocked by Verizon? Unable to send email to Google SMTP server

Verizon doesn't block port 587, in fact it is their preferred alternate mail server port


The trick with Gmail set up is that 587 requires TLS and their OTHER alternate port 465 requires SSL.  please review the configuration instructions for your specific client.


Here are some common solutions to sending mail with google


If those links don't work, then here is a sample configuration that works well for a non verizon email address ( for example)

Your incoming mail server
no ssl
Your email address
your username
your password

no ssl
my server requires authentication = yes
your verizon username (should be the same thing that you use to sign in at », test your password by logging in at that website, if it doesn't work, then reset your password and use the correct information)
your verizon password
should work on 25 since this part is verizon, but if it doesn't work for whatever reason try 587

sometimes third party mail servers don't play nice, and don't use 587 for their alternate port. like go daddy often uses port 80 for ougoing as an example, or their 587 requires special configuration.

Posts: 2
Registered: ‎03-12-2011

Re: port 587 blocked by Verizon? Unable to send email to Google SMTP server

Someone on the Google forum posted that I should be using, not


(caps for emphasis only - DNS doesn't care)


I changed that and still was unable to send email.  However, a few hours later, I *was* able to connect.  The problem is solved.... for now. 


Problems that go away by themselves tend to come back by themselves.  I hope it's gone for a really long time...


At this point Apple mail can send to google on port 587.  *shakes head*




My Verizon

  • Check Email
  • Add or Change Services
  • Renew Your Contract
  • Manage Services
  • Announcements

Support Tools

Watch Fios


  • Visual 411