Customers With Disabilities
  • Shop

    Order Services

    See All Plans & Bundles

    Special Deals



    Current Customers

    Add or Change Services

    Renew or Change Bundle

    Find out which Verizon services are available at your address.

  • My Verizon

    Email & Calls

    Check Email

    Verizon Visual 411



    Bill & Payment

    View Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice


    My Rewards+

    Manage My Rewards+

    Refer a Friend




  • Support

    Community help





    Search Support

    Connect with us

    Verizon on Facebook Verizon on Twitter Verizon on Google Plus Verizon on YouTube

  • Watch Fios

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites
    and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies



    Rent or Buy

    Set your TV Viewing Experience

  • Trending

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

    News & Lifestyle

    Have a laugh, learn a trick and discover the awesomeness of Fios. Explore Fios Lounge today.

    Fios Lounge





Posts: 3
Registered: ‎09-06-2011

script causing Explorer to run slowly

I frequently get a message, since upgrading to the new Verizon email, that says: A script is running on this page that is causing Explorer to run slowly. I have the choice of continuing to run the script or end it. If I end it the email gets hung up. If I dont everything slows down. What is going on here?

Gold Contributor VII
Posts: 5,511
Registered: ‎09-24-2008
0 Kudos

Re: script causing Explorer to run slowly

As addressed in


rockcat wrote:

Verizon seems to have removed the "Go To Classic View" tab if you have been using the new format for any length of time. However, you CAN simulate the function of that missing button and revert to the Classic View (despite what Verizon Customer Support reps might tell you) simply by following these very simple instructions:


Login to your account and go to your inbox view. In the address bar at the top of your screen, type the following EXACTLY as I have typed it here:


Click ENTER to the right of the address bar (or press the ENTER key on your keyboard).


(this command basically tells the system that you are Opting Out of the new view)


That's it!  Your account should now be reverted back to the Classic View.



If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.



My Verizon

  • Check Email
  • Add or Change Services
  • Renew Your Contract
  • Manage Services
  • Announcements

Support Tools

Watch Fios


  • Visual 411