The strange thing about all this, and about similar situations, is how much money it must be costing Verizon. It is almost as if Verizon is like some tin-pot dictatorship where the only thing that causes termination is admitting to problems - it doesn't matter how bad the problem is or whether the problem should have been avoided, just whether the problem is acknowledged.
Jess: I never received any message. The problem is a known one, at least so far in that Verizon has cut off access to its POP and SMTP servers from a large part of the internet. What is not known is why, why the problem has not yet been fixed, and why Verizon is making it so hard for customers to find out what is going on. Given the number of posts in various places and the number of people known to be on the various trouble tickets, I would estimate that several thousand people have been so affected that they spent considerable time trying to find out what is going on. That results in a lot of lost time, and Verizon is likely to end up losing a considerable amount of money in the end - a loss that could have been mostly avoided with only a little bit of effort on the part of Verizon.
Verizon may be making the cynical calculation that few people are going to drop Verizon because of email issues. I don't think that this would be a valid calculation, as email is the last sticky bit of Verizon's entire service package.
TNS_2: This is a different kind of blacklist. Verizon is not accepting POP and SMTP connections from a large part of the internet. As far as I can tell, it is only Verizon that is acting this way and Verizon has complete control over which portions of the internet that they are blacklisting.
Please see the announcement here:
http://forums.verizon.com/t5/Verizon-net-Email/Email-Account-Password-Lockout/m-p/744863
@LawrenceC wrote:Please see the announcement here:
http://forums.verizon.com/t5/Verizon-net-Email/Email-Account-Password-Lockout/m-p/744863
That is not the problem that I am experiencing. My account is not locked out, as I can read email through the web interface.
The problem is that the Verizon POP and SMTP servers are not accepting connections from a large part of the internet. Changing my password is not going to affect this - I cannot even connect to the servers to enter a password or identify myself to Verizon.
LawrenceC:
I'm afraid your suggestion does not accurately relate to the problem, which is access to Verizon accounts from overseas. and total lack of information from Verizon about this.
As moderator you can be a big help if you first understand our issues.
I note that the post you reference was issued on Sept 18, one day after the infamous shutting down of overseas access, but oddly it refers only to "residential" accounts, and does not discuss the overseas problem. It also says "We are notifying customers who must take action to re-activate their accounts" but I have heard of no-one who has received such notification.
I know its bad but verizon did acknowledge the problem. They just haven't made it easy yet to get valid overseas whitelisted.
Verizon was under a fairly massive attack, possibly trying to use the previously reported stolen customer infomation. They resorted to block most overseas ISP's. Hopefully they are beginning to work through the requests to whitelist valid Overseas ISP's. But until they say otherwise, only customer requests to whitelist will get things changed.
Remember this forum is not really the best place to just vent your anger. It is mosly peers with only a few Verizon admins, and no Verizon policy setters.
Start a new topic or ask questions in the open forum.
