My parents business is the busiest over the Easter holiday. During this time, Verizon's services just stopped functioning, causing us to lose hundreds as our credit/debit/ebt machines don't work without Internet connection. After speaking with 6 different reps, being placed on hold for 30 minutes as our customers are FUMING - I'm told 7 days' worth of billing credit is the best they can do, given an explanation of 'things happen' and then HUNG UP ON. That is ATROCIOUS given how difficult it already is for a small company to survive in this fragile economy. 7 days' of billing credit is a pittance worth of the amount of business lost and even worse after being spoken to by he majority of reps as though that is not Verizon's concern.
