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Is there a backup power source for cell towers in case of a power outage? We’ve had a couple of outages this week and my phone shows 5G or LTE, but I cannot connect to the internet. B...
Do new installations of FIOS internet include a battery backup or UPS? Thanks
There used to be an online map where we could enter a zip code and see whether there is a service outage in the area that would affect us. This appears to be hidden or removed. I tried c...
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All was fine earlier and later yesterday evening my iphone claimed no internet.
looked at Fios gigabit router and light is yellow. No wan port activity either. Rebooted, same issue. ...
I have had no service since yesterday when we had a very bad storm, but I can not see how I am to report this outage when I have no service in my area. I would like to find out how long they e...
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Hi - I’ve been using my phone (data) to troubleshoot through Verizon’s website. Power was out but it’s back. I have reset ONT, have reset router several times. I still have a red globe and white WiFi...
Where can I find outage information? I am unable to text and send/receive phone calls. I clicked a link to view outage information, but the link just led me to my account page. I live in SW Philly....
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...ad been experiencing intermittent FIOS internet outages. Somedays there would be no outage, on other days there would be multiple outages. Outages would range from minutes to hours. I have access to t...
Called today and they say Caller ID still has an outage. Will they discount on next month's billing that is already posted due for next month????????????????