Customers With Disabilities
  • RESIDENTIAL
  • BUSINESS

    Verizon Business Sites

  • WIRELESS
Enter New Idea

 

Can you have more internet speed testing locations since the closes is in Los Angals which is like 4 houers away. It is better if there was placed closer such as Riverside, CA so that when testing it would not have to send the info as far. Also this would help reduce sever load as well so that there is not too much stress on one location. Please see if they can do this soon so I can haver better accuracy in results.

Status: Acknowledged
Silverheart

Remove inappropriate on-demand ads

Status: Acknowledged
by Silverheart on ‎07-21-2014 06:55 PM

Now that the channel guide has been updated, the bottom frame advertises on-demand movies. We find many of these ads inappropriate - as we don't want to see erotic or demonic movie ads - especially considering the kids.  We would like control over what we watch - including what is featured on this channel guide. This should be appropriate for the whole family. 

Status: Acknowledged
heroman

Add German Bundesliga Soccer

Status: Acknowledged
by heroman on ‎07-22-2014 05:14 AM

As the world now knows, the best soccer is played in Germany. When are you going to add Bundesliga soccer? I understand that Fox Sports is carrying it in 2015. Will you?

Status: Acknowledged
kim1

Inprovments to intnet speed and qulity

Status: Acknowledged
by kim1 on ‎07-22-2014 12:58 AM

I hear that upload speeds are now going to be matched with download speeds however I think you could do things better such as making a 25mbps as the lowest tear on internet speed and make a 750mbps speed avalible as well as a add on opetions for hier uplaad speeds if the user needs more upload bandwith then download bandwith. Also can you please stat work on a 802.11 ac wifi router capable of supporting 1gbps on wifi and more than 4 enthernet ports.

Status: Acknowledged

I have a good example of what I am talking about in my title. If you go here http://www.verizon.com/home/MLP/quantum75.html?X1=FQU512&promotion_code=JUNCT/W04&CMP=AFC-CON_2014-Q...

 

It says $5 a month upgrade from 50 mbps to 75 mbps upgrade and says limited time offer. Well I did qualify for this but now its expired, but if you click the upgrade for the $5 more  amonth upgrade the only offer it gives you is the first month free then $10 a month.

If the deals are expired REMOVE the webpages for the promos.

 

 

Status: Acknowledged
sbhnet

Update PDF Channel Listings

Status: Acknowledged
by sbhnet on ‎07-19-2014 06:57 PM

The channel listing for my area is over a year out of date.  If you're going to continue to provide a link to a pdf users can download, please update it more often and/or provide information as to when it will be updated.  Thanks!

Status: Acknowledged
p-a-dave

TV Features

Status: Acknowledged
by p-a-dave on ‎07-12-2014 02:14 PM

Verison, plese, please bring back the size function on the remote (# button)!!!  It made watching standard definition tv so much better.  now we get either black bars or a wide stretched screen that makes everything look too wide.

Status: Acknowledged

Greatful as I am for Verizon's new FIOS 1 news service in my region, it's just not right that, now, one second after I turn on my tv, the box automatically switches from the channel that I was last on to the channel Verizon wants me to start with - FIOS 1.

 

FIOS is great and beats cable.  But bit by bit, it's turning into an intrusion.  More and more I'll press a key like Guide, and FIOS will try to sell me something.

 

But automtically reverting to FIOS 1 everytime I turn on tv from the channel I was watching, is just one of those things that I'm sure seems like no big deal in the corporate boardroom - but really is a very big deal.  Every time I turn on the TV, Verizon reminds me that it is the master, not me the user.  Every time, I'm reminded the subtlety with which Verizon is increasingly trying to take control of my television.

 

It's not right.

Status: Already Exists
Please follow the suggestions posted below.

#1. You should list your job openings by state not city. It takes forever to find cities close to me. For instance i'm from New York. If i'm looking for a job in New York I have to scroll through a hundred cities just to see opening instead of just clicking on a New York button and leading me to all the jobs listed in New York.

 

Example: New York  "click on it"

                  yonkers

                  scarsdale

                  white plains

                  

Maybe even list the counties instead of this :

 

 

                   athens, georgia

                   a          , texas

                   a, california

                   albany, new york

 

IT TAKES FOREVER TO LOOK THROUGH ALL OF THOSE CITIES TO FIND LOCAL CITIES. 

 

 

                   

Status: Acknowledged
TAF34

Customer Service

Status: Acknowledged
by TAF34 on ‎07-18-2014 12:34 PM

Show up for a repair appointment or at least call if/when you are going to be late.  I waited 4 hours for the tech to show, as my appt was between 8 and 12.  No tech, no call.  I call Customer Service and do I actually talk to a human being, NO! The recording asks if I can wait a bit longer .. at least an hour so I waited ... 2 hours .. no call, no tech.  Comcast service itself was not great but at least when I called I could talk to a human.

Status: Acknowledged

If the system is good enough to record from 10 TVs at once, why can't it store the TV id with the show and when a user wants to display recorded shows he has the option of choosing the TV id and only gets the shows that were recorded by that particular TV.  Putting all recorded shows into one big bucket meams the user has to look at all recorded shows and try to find his own.

I currently have FIOS with multi-room DVR and it works great.  Thanks

Status: Acknowledged
jennjenjennjen

MHz Worldview channel

Status: Acknowledged
by jennjenjennjen on ‎07-17-2014 08:53 PM

Please add the MHz Worldview channel to my Verizon Local, Select, Preferred, Extreme and Ultimate lineups. Massachusetts (and Boston in particular) has a large multicultural population and this channel provides foreign language programs in a variety of languages from many different countries (including Irish language programs which would be very popular with the Irish diaspora in this area of the US). I suggest you add this to your programming before the competition does so and lures away a chunk of your immigrant demographic !   

Status: Acknowledged
mattfam5

Extend FIOS to Apple Pie Meadows

Status: Acknowledged
by mattfam5 ‎07-13-2014 01:12 PM - edited ‎07-13-2014 01:13 PM

Please extend FIOS to Apple Pie Meadows, off of Apple Pie Ridge Road, Frederick County, VA.  FIOS terminates at this time less than 1-mile in either direction of the community.  Thank you!  Humbly and respectfully.

Status: Acknowledged

My FIoS died last Saturday - internet, TV, phone, all out. I tried the usual reboot of the router, no luck. I went outside to see if there was work being done.

 

Sure enough, there's a Verizon truck a few doors down, with a Verizon technician working on a neighbor's home. "So you're the reason my internet is down?" I ask him. "No, I'm just hooking someone up."

 

Hmmm. "So it's not possible that you made some mistake?

 

"No, it's not me." He drives away.

 

Two days later, Verizon sends out another tech to fix our outage, he comes and finds the problem...it was indeed caused by the tech who denied he could have caused it and didn't bother to check.

 

Thanks alot, buddy. If you had just considered the minute possibility that maybe, just maybe, you had made a mistake and went back up the pole to check and fix it, I wouldn't have had to wait for two days with no service and Verizon wouldn't have had to send another tech out to fix your dumb mistake.

 

Verizon, please train your techs not to be obstinate and overconfident when an obvious problem like this comes up, and to make an effort to fix problems they create. My outage could have been 5 minutes instead of two days, and you could have saved a second trip by another technician.

Status: Acknowledged

I work from home.  My services went out today (phone, internet and cable).   I called (888) 553-1555 and it ran me through an automated troubleshooting steps.  The first was to locate the battery backup box.  I went to the basement, where I have several boxes...fuse boxes, a solar panel box, an alarm box, etc.    I could not distinguish which was the Fios box because it does not say "VERIZON FIOS" anywhere on the box.

 

SUGGESTION !: Label the outside of the box with Verizon Fios name and logo

 

The automated instructions said to get a small appliance to plug in to test an outlet.  I brought one with me. It said to locate the battery NEXT to the Verizon Fios box, and that the battery is about the size of a brick.   Since none of the boxes in my basement had a battery outside it matching that description, I pushed "0" to be connected to a live person.  He identified the box for me and had me open the panel.  The battery was INSIDE the box, not outside as the automated recording had said.

 

SUGGESTION 2: Change the automated recording instructions to say the battery is INSIDE the box.

 

I also noticed the Verizon logo was inside the box.  It really should be outside the box.

 

The phone rep helped me get the unit working again, after about 10 minutes.  He was very nice, but said he was unable to offer me a statement credit for service outtage or my troubles or time away from work or the fact that I had to use my cell phone minutes for the troubleshooting call (since the Verizon home phone lines weren't working)

 

SUGGESTION 3: Have a more comprehensive inconvenience compensation program.  I was inconvenienced enough to warrant some kind of statement credit.

 

I asked the phone rep if he could supply feedback to make changes (the ones I made above).  After some hemming and hawing, he said he could not take feedback on my behalf, that I had to go to go to www.verizon.com and select "Contact Us", and was about to get off the phone.

 

SUGGESTION 4: ALL phone repse should be willing and able to take feedback verbally from customers over the phone and send it up to management.

 

Considering the misinformation I had received so far, I asked the rep to stay on the phone with me until I located the propoer email.  He agreed.  I went to www.verizon.com and select "Contact Us", which is an online self-help reference library, not a feedback form.  He told me to click another link, the "Idea Exchange", which was a user community forum to post ideas, which the rep said was monitored.  It was clunky.  I had to sign in, create a screen name, and list my level of services (which I wasn't familiar with so I asked the phone rep).  But, I got through and here I am posting this notice.

 

SUGGESTION 5:  Phone reps shouldn't just say to "go to the website" to give feedback. The website is too confusing.   Had I just gone to "contact us" without him, I probably never would have seen the "idea exchange", nor would I have known that it was monitored by anyone other than other users.  It would not have occurred to me that a communite forum would be a place to make a complaint.  So the phone reps should offer to stay with the customer until they get to the right place.

 

I then also asked the phone rep for the proper email address to send my suggestion, and he said he couldnt find it, and that they "must have changed" the way they take feedback.

 

SUGGESTION 6:  Phone reps should be able to take feedback themselves, and if not, they should be trained on the most current ways how to properly do so, not just generally refer customers to this confusing website.

 

 

Status: Acknowledged
Idea Statuses
Have an Idea?
If you have a new idea to share, please search before posting. Many times someone else has already posted your idea and you can just vote there instead!
Have an Idea?
If you have a new idea to share, please search before posting. Many times someone else has already posted your idea and you can just vote there instead!
Idea Statuses
 

Account & Services

  • Pay Bill
  • Add/Change Services
  • Manage My Rewards+
  • Renew Your Contract
  • Manage Services
  • Visual 411

Email, News & TV

  • Check Email
  • Announcements

Support Tools