I ditched my home phone to save money since losing my job and unemployment income in December. And I learned you charge a $5 month fee to have fios with no land line. you call it a surcharge. I call it a penalty.
they waived this "fee" for 2 years but really... don't charge customers money for not buying or having a service. I know of no other company that charges me money for NOT buying or having a product or service. this seems like an unfair business practice to me. If I add a phone or any service, charge me for having it. but don't charge me for not having it.
bymacgig03-07-201404:32 AM - edited 03-07-201406:19 AM
contracts stink. let us pay monthly with no contracts. on all services. period. keep it simple and flexible for us. these days financial situations can change quickly. dont' penalize us with "fees" if we need to cancel service. Ditch the contracts.
don't force automatic billing/payment on people that would rather pay manually from their bank accounts each month. I don't like auto billing. I prefer paying bills manually from my bank account. I have fios now with no phone and I was told I MUST do automatic payment. let us pay the way we want to pay. as long as you get your money that is what matters.
First: There is a logic bug in the Call Block Number routine. With multiple numbers in my blocked list and I go to delete a phone number which I have previously entered to be blocked, I SAVE the changes, the BLOCK CERTAIN NUMBERS Checkbox gets UNCHECKED from it's previous CHECKED value. i.e. the entire feature is getting turned OFF after deleting one of the phone numbers I no longer want blocked.
Second: Using WILDCARDS in this numbers to block field such as ? 's and * 's would also make for easier, more flexible and higher capacity functionalities.
Third: I need to block more than just 10 numbers. Please raise limit to 20 or 30 something.
Sounds simple, but apparently it's not. For example, in your instructions on setting up an email account with Outlook 2010, in Step 9 of 10, you state in the instructions to be sure that the SSL encryption box is checked for the pop3 server and for the outgoing server that the encryption type is specified as SSL.
Unfortunately, your illustration does not have the box checked and encryption is specified as "none."
I lost a half an hour and my temper using the illustration to set up my account before I re-read everything and found the disconnect between the instructions and the illustration.
Why not hire an English major to read all of your instructions and and determine that the images actually match the instructions. Do not use an IT person for this.
You should be able to search for movies with one click, instead of going into each channel and repeating the search over and over. Even better: search for movies on cable channels and premium channels all at the same search!
Right now Fox Sports 2 in the NJ region is channel 198 while FXX is next to Fox Sports 1 at channel 84. Please switch them so all of the sports channels can be next to each other. That would also give Fox Sports 2 the HD channel (584) that FXX currently occupies.
Would it be possible to include the due date in the "Your Bill Is Now Ready" email that is sent monthly? It has the amount and the account number, but then I have to log in to find out by what date it is due. Even if it is the same date each month, I have too many other bill due dates to remember each one. Thanks.
With the new software upgrade to STB. I now have a very annoying BRIGHT RED ad banner on the bottom of my guide. How do i remove it?
I have Interactive TV --> Disabled. I sure hope there is a setting to disable the the ad. I know what services I have and don't need Verizon advertising for the Internet speed upgrade which I already have! This is beyond exceptable and I may consider dropping my service if the bombardment of ads continues (especailly ads for services I already have!)
We've noticed that many programs surprisingly do not even have Title Descriptions, far less things like Program Numbers and Genre Categories. Please include as much information about the programs as possible. Things like Titles, Episode Numbers, Season Numbers, Air Dates and Genre Categories should all be standard requirements for producing programs to be aired. It helps both viewers and producers when viewers are better able to identify programs they enjoy, as well as parents and educators identify programs that are either inappropriate or maybe somehow miss the mark.
- Allow editing the names of DVR recorded programs. It will be usefukl when series is recorded
- Allow rewind live TV to all boxes
- When Record is pressed, allow option to start recording from that point onwards instread of recording from when the channel is tuned in. This is very useful to copy a special monent while watching long program
All Dodger games will now be carried on SportsNetLA in the Southern California region. This new sports network launches on February 25 (sportsnetla.com). Please make it available at launch, as the Dodgers will be World Series contenders from day 1. Do not force Dodger fans to be on the outside like your Pac-12 fans in Southern California.
I'd like to see Episode Titles shown in the Scheduled Recordings list in the DVR. Currently, when I select an upcoming recording, I can see the Series name, the original air date, duration (although that actually shows the recording time and not the duration), scheduled date, and an episode summary. In order to see the episode title, I have to further select "Program Information". I would prefer to see the episode title displayed on the first screen so I wouldn't have to navigate to the additional Program Information screen.
As an added bonus, the season/episode number (e.g., S2E10) would be really great to see, also,
I've been using FIOS servicves for well over a decade, and up until recently have been really happy with you.. But the fact is that it is insanely idiotic, stupid, ironic and perhaps ludicrous that you have a "Mobile App" actually called the FiOS Mobile app, which ONLY WORKS when connected to the FiOS Router!! The one place you don't need a mobile app is the ONLY place you can use it..
I mean if that's your logic, I may as well call XFINITY or DISH.. Much as I truly hate to say it, their DVR service and Mobile apps excel where you guys #FAIL Record more than 2 shows, watch shows or DVR anywhere etc..
Further, I think the My FiOS app used to have the TV Listings and DVR Control but now it doesn't (hmm the app that lets you pay Verizon works anywhere.. the app that makes Verizon no money? only usable on a FiOS WiFi network..
Shame on you Verizon!!!
When you introduced FTTP you promised us the future.. Yet it's the traditional Cable or Satellite companies who are excelling and giving customers what FiOS should already have!! I pay a fortune (just for Data & TV service) yet really not seeing where all my $$ is going..