Customers With Disabilities
Enter New Idea

Please ADD TCM-HD and some other channels.

Status: New Idea
by Sammy14221 on ‎04-20-2014 07:29 PM

I have been a FIOS Ultimate HD subscriber and would like to see Verizon FIOS add the following channels in HD. I had them with my previous provider.


1. TCM-HD---channel I miss the most.

2. UP-HD

3. Inspiration-HD

4. Hallmark Channel HD

5 FS2-HD


7. ION Network---local channel 51.1 Batavia, NY

8. H2-HD

9. Esqure-HD

10. Longhorn--HD


In addition I would like to see the following local channels added to the WNY lineup.

1. CBC---Toronto-HD

2. CFTO-Toronto-HD

3. THIS Network 67.2

4. Retro TV Network 56.1

Here's and idea, stop overcharging your long time, loyal customers. This way you won't be forcing them to drop your services to get a better price. In almost every other business model long time and loyal customers get better pricing than new customers. Instaed you bend over your long term customers and rip them off.

The absorbitant fees you charge for your cable boxes, which you require to make your services work, are criminal. $40/month, forever, for equipment that cost Verizom less than a couple of hundred dollars is one of your biggest problems. And then, to top it off, you have to jump through hoops when you are made to return the equipment. Figuring that I have paid off the equipment 10 times over I should own it by now! Verizon was bainging us $240/month for what Cablevision is now cahrging $120/month. My advice to everyone, be cuthroat and dump your provider as soon as your initial term is up, it's the only way to keep from being robbed.

I am very tired of the way you cannot send me a paper bill every month.

I have made it very clear that this is my preference, but over the course this past year, I may get a paper bill one month and the next I do not. This causes me to to have late payments.

Stop making it hard for me to pay my bill in the way that I prefer. I do not want your "highly convenient" electronic bill pay.


If I can't get a paper bill consistently, my next step is to find another phone service.


And, by the way, your website is awful.



Mike Scott


4k content

Status: New Idea
by bgil3344 on ‎04-18-2014 08:57 PM

Sales of 4K tv's are on the rise and everyone who has one is craving true 4K content.

My idea is that Verizon should be the first to offer a channel with all true 4K content.

It would be a big hit and would for sure add new subcribers who need the 4K content for their new  tv's.


MyFiOS App

Status: New Idea
by djmaloy on ‎04-19-2014 03:47 PM

I am not sure why I am bothering again, because the thread will probably just be moved again without any response at all from Verizon which is insulting to a long time customer.  -- Could we PLEASE get an update to the status of WIndows 8 and Windows Phone 8 Apps for Verizion FiOS.  It was responded to and acknowledged back in 2012 and we have not heard a word since...   Please provide an update and just don't move the post.. 

Currently, when I go to the VOD option for movies, it defaults to 'Watch in SD' regardless of any pre selections.  That is extremely frustrating as any level-headed person would assume that prior selections are taken into account and are not totally superfulous.  Worse, once one mistakenly enters the undesired SD default, they must exit and start over to get what should have been there to begin with.

Status: Acknowledged

Correct Video Aspect to be Retained

Status: New Idea
by PaulAlbert on ‎04-19-2014 10:32 AM

To conserve HDDVR capacity I record in SD at times but there is a problem.

The video aspect keeps automatically switching to small partial screen every time we speed through commercials so we have to readjust video aspect back to full screen. That's 3 clicks on the aspect button after each fast forwarding through each commercial. Switching to smaller video aspect also occurs at show change when one show ends and the next begins. This makes no sense and is user unfriendly. Their are many other situations that the video aspect automatically switches back to partial screen and it has to be manually corrected. You can't take a fast look at the Weather Wigit or Search a show or in and out of Guide without that aspect automatically switching to partial screen.


Please make the aspect manual so it doesn't keep changing incorrectly automatically

or make it adjustable settings with the a manual default. Please offer Manual and Automatic settings .


I've had no luck suggesting this to verizon's Fiber solutions department for many years.


Notification of new service/addon

Status: Acknowledged
by rrusin on ‎04-08-2014 02:34 PM

The notification section should include an automatic notice when any new service, feature, or add-on (i.e., sports station, pay for movie channel) is assigned to one's account.  Without this notice, you could be assigned an additional feature that you do not want and not know until your next bill. 

Status: Acknowledged

Extended Record Time for Live TV Shows

Status: Acknowledged
by noob09 on ‎03-21-2014 01:26 PM

Plenty of times I record a live sporting event only to find out that my recording does not have the entire game (game takes longer due to overtime/extra innings/rain delays). 


I would like there to be a default setting for extending recording time for Live shows.  This way I would be able to set that up once, say to always record 1hr more for Live shows.  So when I schedule a recording for a Live show it will record an extra hour each time without having to specify it each time.  I should also be able to change the extended record time when scheduling a single recording, say change it from 1 hr to only 5 minutes.



Status: Acknowledged

When you're Scheduled Recordings menu why the item that is highlighted first Cancel This Series? And then the confirmation default is Yes. Given that the DVR remotes are sluggish at best and unresponsive at worst this was a really, really stupid interface choice. We have had to recreate series many times when the DVR has queued up frustrated button mashing and fired them off at once. 

Status: Acknowledged

Add Hallmark Movie Channel to extended tier

Status: Acknowledged
by BillSM on ‎04-04-2014 01:57 PM

The channel is already in Select, Prime, and Ultimate tiers. What's the reasoning for not putting it in the Extended tier?

Status: Acknowledged

With the new software upgrade to STB.  I now have a very annoying BRIGHT RED ad banner on the bottom of my guide.  How do i remove it?


I have Interactive TV --> Disabled. I sure hope there is a setting to disable the the ad.  I know what services I have and don't need Verizon advertising for the Internet speed upgrade which I already have!  This is beyond exceptable and I may consider dropping my service if the bombardment of ads continues (especailly ads for services I already have!)

Status: Acknowledged

Free Movies with Ultimate Package

Status: Acknowledged
by Blackheywood on ‎03-13-2014 09:53 AM

I believe Verzion should offer 3 movies per month for Free for the Ultimate package subscribers . It would attract more customers to purchase the Ultimate package and it would embolden Verizon brand as a company that appreciates it customers. It should a use it or lose it 3 Free  PPV movies  per month for Ultimate subscribers only. We pay enough to receive some type of a perk from Verizon.

Status: Acknowledged
NBC now owns the rights to the Barclays Premier League (England's top flight and arguably the most competitive league in the world) soccer matches. NBC will be airing ALL the Premier League matches this year across their channels (NBC, NBC Sports Network, NBC Premier League Extra Time and NBC Live Sports Extra). They will be airing multiple games at the same time on TV channel NBC Premier League Extra Time and all games on their NBC Live Sports Extra (an ap).<br><br>We need Verizon Fios to support both channels in order for us users to see all the games. This would be a huge competitive advantage for Fios.<br><br>Season starts August 17 and lasts until May. 388 total games. We need Verizon to sign up for both channels.
Status: Acknowledged
You are not alone. Currently, I don't have any information on the addition of these channels. As soon as there is more to share this thread will be updated. Thanks for your interest.

get rid of contracts. on all services. period.

Status: Acknowledged
by macgig ‎03-07-2014 04:32 AM - edited ‎03-07-2014 06:19 AM

contracts stink. let us pay monthly with no contracts. on all services. period. keep it simple and flexible for us. these days financial situations can change quickly. dont' penalize us with "fees" if we need to cancel service. Ditch the contracts.

Status: Acknowledged
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