Customers With Disabilities
Enter New Idea

Currently, when I go to the VOD option for movies, it defaults to 'Watch in SD' regardless of any pre selections.  That is extremely frustrating as any level-headed person would assume that prior selections are taken into account and are not totally superfulous.  Worse, once one mistakenly enters the undesired SD default, they must exit and start over to get what should have been there to begin with.

Status: Acknowledged
rrusin

Notification of new service/addon

Status: Acknowledged
by rrusin on ‎04-08-2014 02:34 PM

The notification section should include an automatic notice when any new service, feature, or add-on (i.e., sports station, pay for movie channel) is assigned to one's account.  Without this notice, you could be assigned an additional feature that you do not want and not know until your next bill. 

Status: Acknowledged
noob09

Extended Record Time for Live TV Shows

Status: Acknowledged
by noob09 on ‎03-21-2014 01:26 PM

Plenty of times I record a live sporting event only to find out that my recording does not have the entire game (game takes longer due to overtime/extra innings/rain delays). 

 

I would like there to be a default setting for extending recording time for Live shows.  This way I would be able to set that up once, say to always record 1hr more for Live shows.  So when I schedule a recording for a Live show it will record an extra hour each time without having to specify it each time.  I should also be able to change the extended record time when scheduling a single recording, say change it from 1 hr to only 5 minutes.

 

 

Status: Acknowledged

When you're Scheduled Recordings menu why the item that is highlighted first Cancel This Series? And then the confirmation default is Yes. Given that the DVR remotes are sluggish at best and unresponsive at worst this was a really, really stupid interface choice. We have had to recreate series many times when the DVR has queued up frustrated button mashing and fired them off at once. 

Status: Acknowledged
Blackheywood

Free Movies with Ultimate Package

Status: Acknowledged
by Blackheywood on ‎03-13-2014 09:53 AM

I believe Verzion should offer 3 movies per month for Free for the Ultimate package subscribers . It would attract more customers to purchase the Ultimate package and it would embolden Verizon brand as a company that appreciates it customers. It should a use it or lose it 3 Free  PPV movies  per month for Ultimate subscribers only. We pay enough to receive some type of a perk from Verizon.

Status: Acknowledged

With the new software upgrade to STB.  I now have a very annoying BRIGHT RED ad banner on the bottom of my guide.  How do i remove it?

 

I have Interactive TV --> Disabled. I sure hope there is a setting to disable the the ad.  I know what services I have and don't need Verizon advertising for the Internet speed upgrade which I already have!  This is beyond exceptable and I may consider dropping my service if the bombardment of ads continues (especailly ads for services I already have!)

Status: Acknowledged
CrankyOldGuy

Change false call blocked message

Status: Acknowledged
by CrankyOldGuy on ‎03-25-2014 07:11 AM

If an incoming call is blocked by the call blocking feature, the caller is told the the number he has reached is "not accepting calls at this time". That is deceptive and FAR too polite. The number is accepting calls from acceptible callers.

 

I would love to be able to have my own call blocked message. Then blocked callers could hear "We are not sorry, but the owner of the number you are trying to reach was so annoyed by previous calls from this number that he went to a lot trouble to use Verizon's creaky call blocking feature to save you from being called an (expletive deleted) and having the phone slammed down on you. Yours is one of only ten numbers to be so honored. Go annoy someone else."

Status: Acknowledged
BillSM

Add Hallmark Movie Channel to extended tier

Status: Acknowledged
by BillSM on ‎04-04-2014 01:57 PM

The channel is already in Select, Prime, and Ultimate tiers. What's the reasoning for not putting it in the Extended tier?

Status: Acknowledged
macgig

get rid of contracts. on all services. period.

Status: Acknowledged
by macgig ‎03-07-2014 04:32 AM - edited ‎03-07-2014 06:19 AM

contracts stink. let us pay monthly with no contracts. on all services. period. keep it simple and flexible for us. these days financial situations can change quickly. dont' penalize us with "fees" if we need to cancel service. Ditch the contracts.

Status: Acknowledged
NBC now owns the rights to the Barclays Premier League (England's top flight and arguably the most competitive league in the world) soccer matches. NBC will be airing ALL the Premier League matches this year across their channels (NBC, NBC Sports Network, NBC Premier League Extra Time and NBC Live Sports Extra). They will be airing multiple games at the same time on TV channel NBC Premier League Extra Time and all games on their NBC Live Sports Extra (an ap).<br><br>We need Verizon Fios to support both channels in order for us users to see all the games. This would be a huge competitive advantage for Fios.<br><br>Season starts August 17 and lasts until May. 388 total games. We need Verizon to sign up for both channels.
Status: Acknowledged
You are not alone. Currently, I don't have any information on the addition of these channels. As soon as there is more to share this thread will be updated. Thanks for your interest.

Verizon Tv packages are so weird to me If you order the premiere package from Direct TV then you will recieve all the major movie channels, so it surprised me when I switched over to Verizon that even though I had purchased their most expensive Tv package that it still did not include HBO and Encore. I noticed this about thier other packages as well how channels were weirdly grouped. So in the basic package you get the Biograpy channel but in some of the higher packages you dont. I had even onced moved up to the second highest package to realize that it did not include all the espn channels. I hope that Verizon takes another look at how they group their channels and put together packages that make more sense.

Status: Acknowledged
macgig

$5 FEE for having fios but no home phone?

Status: Acknowledged
by macgig on ‎03-07-2014 06:11 AM

I ditched my home phone to save money since losing my job and unemployment income in December. And I learned you charge a $5 month fee to have fios with no land line.  you call it a surcharge. I call it a penalty.

 

they waived this "fee" for 2 years but really... don't charge customers money for not buying or having a service. I know of no other company that charges me money for NOT buying or having a product or service. this seems like an unfair business practice to me.  If I add a phone or any service, charge me for having it. but don't charge me for not having it.

Status: Acknowledged

Fox Soccer Channel has lost the rights to broadcast football (soccer) games from top European leagues La Liga (Spain) and Serie A (Italy). Al Jazeera Sports Network has won the rights to broadcast those games for the 2012-2013 seasons onward. They will broadcast the games on their sports channels beIN Sports 1 and beIN Sports 2 which are currently not part of your FiOS channel lineup. 

 

Unless Verizon adds these channels to their FiOS lineup, Verizon customers in North America will be unable to see any games from La Liga and Serie A. The games won't be available online through legal channels either. This means that Verizon customers will have no access to games from such high profile teams such as Real Madrid, Barcelona, AC Milan, etc. 

 

Please add beIN Sports 1 and beIN Sports 2 to the FiOS channel lineup. 

Status: Launched

It's Here! I'm overjoyed and you will be too! beIN sports is here!

Here are some of the details from our FiOS TV team:

 

beIN SPORT HD and beIN SPORT en Español HD are available today to FiOS TV customers in Florida, Texas, California and the Pittsburgh area, and will continue to launch in other FiOS TV markets in the coming days and weeks. All FiOS TV customers will have access to both channels by mid-April.

 

FiOS TV customers will find beIN SPORT HD on channel 598 and beIN SPORT en Español HD on channel 1598. beIN SPORT HD is included in the Ultimate HD package and beIN SPORT en Español is included with La Conexion and the Spanish-language TV package.

 

Find out the rest of the details here.

 

Enjoy!

 

Just like you can dial *69 to get the last caller's phone number (when available), there should be a "*##" code to note the last caller as a nuisance caller (e.g. a telemarketer that ISN'T respecting the local/Federal do not call registry).  Just like Twitter has a "block and report as spam" feature to collect and evaluate feedback from their users, Verizon could do the same, hopefully closing in and quickly shutting down egregious violators like the loathsome "Cardmember Services."

Status: Acknowledged

don't force automatic billing/payment on people that would rather pay manually from their bank accounts each month. I don't like auto billing. I prefer paying bills manually from my bank account. I have fios now with no phone and I was told I MUST do automatic payment. let us pay the way we want to pay. as long as you get your money that is what matters.

Status: Acknowledged
Idea Statuses
Have an Idea?
If you have a new idea to share, please search before posting. Many times someone else has already posted your idea and you can just vote there instead!
Have an Idea?
If you have a new idea to share, please search before posting. Many times someone else has already posted your idea and you can just vote there instead!
Idea Statuses
 

Shop FiOS

  • FiOS Internet
  • FiOS TV
  • FiOS Digital Voice
  • FiOS Deals

Account & Services

Email, News & TV

  • Check Email
  • Announcements

Support Tools