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Enter New Idea

Thru a process on 8 hours of phone calls and 5 DVRs sent me before one was usable.

 

You are sending poorly refurbished ones with major dents and fans that are so poorly cleaned that they will not turn.

I had to go thru numeras calls with long holds and out of service for severl weeks before I received a used one in decent shape. Then you charged me rental on the ones I received and returned.

It took two calls to billing and 2 hours total time to get those credited.

 

next time if I have a problem, it will be easier to discontinue service, send back equipment, and then start up service again with all new equipment with a competitor. That includes three phone lines, internet, and top of line TV package.

I guess you have gotten so big that service does not matter to you anymore.

 

If you care to takl to me about -- you have my number

Status: Acknowledged
BucsFan1

Guide/TV Listings

Status: Acknowledged
by BucsFan1 on ‎09-06-2014 08:39 AM
Get rid of the commentary and just tell us who is playing. I do not want to read a paragraph to find out who is playing.<br>Or at least start off with the match up. example; Missouri vs Toledo...then add the commentary if you must.
Status: Acknowledged
kevinandchris

Easier to use Guide & DVR

Status: Acknowledged
by kevinandchris on ‎09-16-2014 03:47 PM

It would be great to filter redundant SD channels.  Currently you can only filter to HD which will not show you channels that are SD and not avialable in HD.  DirecTv permits you to selectively remove any redundant SD channels.

 

When paging through channels on the guide, the highlighted channel is not at the top of the page.

 

No option to delete a DVR program after watching or during watching from remote one button

 

Search should show guide, dvr and ondemand at one time, not one at a time.

 

 

 

 

Status: Acknowledged
Gator1

SEC Network in HD

Status: Acknowledged
by Gator1 on ‎08-28-2014 04:32 PM - last edited on ‎08-28-2014 08:06 PM by Moderator

Get the SEC channel in HD for the whole country.

Status: Acknowledged
iapage345

Customer Technical Support

Status: Acknowledged
by iapage345 on ‎09-05-2014 08:22 AM

Customers need to be aware of any related charges before the service is provided.

Case in point: I called in about a diminished signal and even after the technician had me go through all they can do, it was not fixed. They said all that can be done is have a technician come to my home. They stated further that if any inside wiring needed to be repaired I would be charged $91/half hour because I don't have inside wiring insurance. I asked how do I get that insurance and was told because I don't have a phone that I can't get the insurance.

 

I said send the technician, please. He came out and reset the top box and made some changes to the outside connection wiring and the problem was solved. (He stated that the tech who installed FIOS when I first got it should have removed the old Comcast connections and connected the FIOS directly; as a result, he had to correct his colleague's poor workmanship.)

 

A month later, I reviewed my bill and saw a charge for $91; I called to ask what it is for and found out I was charged for the technician's work. The customer service rep said she would look into it and get back to me; she didn't ...probably forgot.

 

Two weeks after that, I called to follow up and was told that all customers who have to have a technician come to their home are charged $189/hour.

 

My first idea:  Inform a customer that they will be charged $189/hour if they elect to have a technician come to their home to fix a problem with their service equipment.

 

My second idea (related to the first): Allow persons who choose not to have a phone to buy insurance to cover when / if a technician has to come out to fix the Verizon equipment.

 

Then the customer will not be surprised when the charge appears. Or the customer can elect not to have a technician come out to their home and try to correct the problem themselves by researchning on the internet.

Status: Acknowledged
hoodj

start adding channels

Status: Acknowledged
by hoodj on ‎08-18-2014 06:40 PM

time for verizon to start adding instead of taking away channels , just so expensive anymore

Status: Acknowledged
cookec

On Demand Movie Rental Pricing

Status: Acknowledged
by cookec on ‎09-10-2014 03:56 AM

Change the pricing for FIOS On Demand movie rentals. 

 

I think changing the pricing will increase movie rental volume.

 

My suggestion:

  • Standard Movies Non-HD: $0.99
  • Standard Movies HD: $1.29
Status: Acknowledged

You should implement the option to sign up for 2 factor authentication for Verizon webmail. While not 100% foolproof, in the current world we live in it's one of the best options we have for securing our email accounts. 

Status: Acknowledged

Enable Ethernet on VMS so i dont need to use your router. I want to get rid for you router and you upgrade to a wireless AC router. But I dont want to need  to have to have you router pluged  in for you settop boxes.

Status: Acknowledged
a-ron

Much too hard to get a PDF of a bill.

Status: Acknowledged
by a-ron on ‎09-05-2014 01:03 PM

First off, when a user signs up for paperless billing and creates a Verizon profile for the sake of dealing with said bill, they should have full access to all aspects of that bill.  If my bill is online, I should be able to see any and all information regarding that bills, including PDFs, printing, etc after the initial profile setup.  It should be an electronic version of my paper bill.  Nothing missing, no fewer options.  I didn't do anything "extra" after creating my profile because at the time, I didn't know I was missing out on any features and I was able to login, pay my bill, see how much I owed, etc.

 

HOWEVER, after I cancelled service (you will NOT take my net neutrality without a fight, sir), I needed a PDF of my final bill.  Couldn't get it.  Couldn't get a temporary pin emailed because, even though I had been emailed my bill for YEARS, the fact that it hadn't been verified, and remained verified for 30 days, meant I couldn't have a temporary pin emailed to me.  Getting a temporary pin sent to my mobile phone was not an option.  The only options were to have an automated service CALL my associated Verizon service number.  Only problem...it was a DSL number for which I did not have a phone.  OR we could trust in the good ole USPS to send me a temporary pin in a week or so.

 

Why is this process so RIDICULOUSLY archaic????  If I'm on the phone will Billing, they've asked me all the security questions, why can they not just TELL ME a temporary pin to get the silly "Full Access"?  Or... strike that.  Why do I not have full access when i first create my online profile?

 

#so #mad

Status: Acknowledged

I have counted at least 36 SD channels that are offered but are not in HD. They are in HD and other providers offer then in HD. The channels I have noticed are: BBC World News, Crime & Investigation Network, Disney Junior, DIY, Esquire Network, EWTN, Fox Sports 2, Fusion, GSN, H2, Hallmark Channel, HLN, Logo, Nicktoons, Nick Jr., Own, UP, American Heroes Channel, BBC Cbeebies, CNN International, Fox College Sports, Fox Deportes, FX Movie Channel, Gol TV, Great American Country, INSP, Jewelry TV, NESN, Ovation, TV One, Turner Classic Movies, TBN, Sprout, RFD-TV, Reelz, and PlayboyTV. Having these channels in HD could potentially draw in more customers and satisfy the existing ones (especially the ones constantly complaining about not enough HD content). 

Status: Acknowledged
etkastor

Make a program to optin for beta test

Status: Acknowledged
by etkastor on ‎08-29-2014 09:34 PM

Make a program for customers to optin for beta test for new products(router/setopboxes/ont) and services(TV/internet spped/Ponne Features). I would love to test new items before they realesed

Status: Acknowledged

Seriously....there are so many threads that I either skip over or have a hard time following because there is so much venting and negativity and there are complaints posted about things that really don't interest me or that I can't possibly understand being an issue.  Some of them are so long and emotional and wordy that they're really hard to respond to.  I'm not singling anyone out but posts like that often don't provide me with any useful information. 

 

Perhaps if we had a section asking customers to comment on the positive things about their service, I could learn something new and interesting about my service that I never knew about before and to show more positive support, instead of attention for all of these negative things.  Fios is a very good product for the price I pay and I could always stand to learn something new about it. 

 

Status: Acknowledged
svz

FiOS On Demand - SD vs HD

Status: Acknowledged
by svz on ‎08-25-2014 09:39 AM

There are two major issues with watching items onDemand with FiOS: 

 

1 - the default option for watching any show is SD! Why is watching in standard definitions a default option? If HD option is made a default one, it would make it so much more convenient and hassle free (see problem below as well)

2 - if you hit watch in SD accidentally (since it is a default option), THERE IS NO WAY to go back to watching the show in HD!!! Deleting the item from My Lybrary, resetting the box, calling Verizon, nothing helps. THERE IS NO WAY TO GO BACK TO WATCH A SHOW IN HD IN YOU ACCIDENTALLY STARTED WATCHING IT IN SD!!!

 

Suggestions: 

1 - making watching in HD a standard option in onDemand menu

2 - creating a function that would allow you to switch to HD if accidentally started watching a show in SD.

 

Status: Acknowledged
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