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I rented a soccer movie! The only "adult" content was a four letter word here and there spoken by the coach in the movie; otherwise this could be considered a totally "clean" family movie. Why, then, did Verizon email me "Thank you for renting an Adult Title?" This is embarrassing as my email account is not password protected as this is my home computer and I see no need to hide anything - but I do not want my kids or anyone else to see an email like this! Can't you think of another way to describe a movie such as this? Thanks!

don't tell me I might have to wait until Tuesday for a repair, and the reason I might have to wait until Tuesday at 7pm to have it fixed, (called in on Sunday), was because I was told there were not yet enough people reported as being out yet.  I gave you 2 numbers that were out in the area, you admitted they were out and it was your fault, not mine, but yet that was not enough to get a commitment to have it fixed.  I use my internet for work also and my elderly parents had no other phone service available.  Why aren't Verizon's customers important to Verizon?  And why is your automated call in line to report a service outage a horrendous nightmare to get through and I usually have to end up pounding the 0 to finally get a human out of sheer exasperation.  Took me nearly 20 minutes to finally report the outage.  You have the absolute worst customer service outage reporting of any utility I know and have had for quite some time.   I am so tired of having to "prove" my phone is really out.  I never call in unless I have plugged my phone into the outside box and verified it is truly out.  When you hear that, that should be enough to get someone working on a repair right then.   The phone got fixed tonight but after much struggling to figure out how I was going to make sure my parents had some kind of phone service for the next couple of days, since their cell phone is not working right now either.  We live in the country and Verizon acts like phone service isn't important anymore.

I called to inquire about the benefits of upgrading my TV service to Quantum Enhanced.  I was told about the benefits of being able to recored more shows at a time and being able to fast forward and rewind live TV.  But I was not informed that I would be losing my Pandora Widget.

 

Sadly I only learned that after I had already upgraded.  It would have been nice to know that I would lose Pandora when I was inquiring about the upgrade.  Now I'm left wondering what else will I discover that I've lost.

 

SBC

Customer loyalty rewards

Status: New Idea
by SBC on ‎07-26-2014 01:33 PM
It seems that all of the deals and perks go to attracting new customers. How about a system o rewards for loyal, long-time customers. For example, a free movie or a comparable credit quarterly for a three year customer; a free movie or comparable credit every other month for a five year customer; a free movie or comparable credit monthly for a ten year customer. Give us some incentive to remain Verizon customers.
When the stb receives a key press from the remote, have the stb emit and audible click or beep or even a visible flash on screen.

Currently the system feels dead and unresponsive; I am often uncertain whether my key press was received.
trackercode

Unique Channels Guide View

Status: Acknowledged
by trackercode on ‎07-25-2014 10:27 AM

Verizon offers, by default, the many guide views (Favorites, Subscribed, All, HD Only, etc), however, there is one view I would really like to see: HD Mixed. It's great seeing the channels I get in HD, however, I'd like to also see the channels that I only get in SD (so exclude the channels that would "automatically" be switched to their HD version if I clicked on them). So, I could have a guide showing all of my subscribed channels, at their maximum resolution. So instead of:

 

Food Network (SD)

Cooking Channel (SD)

Something (SD)

Something2 (SD)

Something (HD)

Cooking Channel (HD)

 

to be

 

Food Network (SD)

Something2 (SD)

Something (HD)

Cooking Channel (HD)

Status: Acknowledged

 

Last year 802.11 ac came out and Verizon FiOS is still using Wireless N technology and new devices have the 802.11 ac modems inside.   802.11 ac would do a great deal for HD and UHD video playback more than Wireless N would.  This would take care of the HD video streaming problems with Netflix.  I would recommend that you come out with Wireless ac 

routers for new devices that are coming out this year and next year.   Why do we have to still deal with 5 year old technology?     The new routers can be backwards compatible, but will be future ready for Wireless ac USB sticks, cards, and other things that are wireless ac compatible such as new HD and UHD television sets.     This wireless ac technology would help Quantum internet users experience better speeds and less drop outs.    Wireless N is getting out of date and how long are we going to keep on our Wireless WiFi N routers?     There are Wireless ac routers being sold online and in stores, and they are expensive, but we need to come out with wireless ac routers to meet todays and tommorrow technology requirements.   We should not have to fall behind on wireless connectivity.     Wireless N is not good enough for services like Netflix, You Tube, and other video streaming services,  Wireless ac is the way to go in the future.   

MILESTOGO

GEM SHOPPING NETWORK ADDED

Status: Acknowledged
by MILESTOGO on ‎07-24-2014 11:20 PM
CURRENTLY I AM ABLE TO WATCH GEM SHOPPING NETWORK FROM 11PM-3AM PT. ON RLTV. THIS IS A GREAT CHANNEL AND SHOULD BE AVAILABLE 24/7. PLEASE ADD ASAP.
Status: Acknowledged
Silverheart

Remove inappropriate on-demand ads

Status: Acknowledged
by Silverheart on ‎07-21-2014 06:55 PM

Now that the channel guide has been updated, the bottom frame advertises on-demand movies. We find many of these ads inappropriate - as we don't want to see erotic or demonic movie ads - especially considering the kids.  We would like control over what we watch - including what is featured on this channel guide. This should be appropriate for the whole family. 

Status: Acknowledged

 

Can you have more internet speed testing locations since the closes is in Los Angals which is like 4 houers away. It is better if there was placed closer such as Riverside, CA so that when testing it would not have to send the info as far. Also this would help reduce sever load as well so that there is not too much stress on one location. Please see if they can do this soon so I can haver better accuracy in results.

Status: Acknowledged
heroman

Add German Bundesliga Soccer

Status: Acknowledged
by heroman on ‎07-22-2014 05:14 AM

As the world now knows, the best soccer is played in Germany. When are you going to add Bundesliga soccer? I understand that Fox Sports is carrying it in 2015. Will you?

Status: Acknowledged
kim1

Inprovments to intnet speed and qulity

Status: Acknowledged
by kim1 on ‎07-22-2014 12:58 AM

I hear that upload speeds are now going to be matched with download speeds however I think you could do things better such as making a 25mbps as the lowest tear on internet speed and make a 750mbps speed avalible as well as a add on opetions for hier uplaad speeds if the user needs more upload bandwith then download bandwith. Also can you please stat work on a 802.11 ac wifi router capable of supporting 1gbps on wifi and more than 4 enthernet ports.

Status: Acknowledged

I have a good example of what I am talking about in my title. If you go here http://www.verizon.com/home/MLP/quantum75.html?X1=FQU512&promotion_code=JUNCT/W04&CMP=AFC-CON_2014-Q...

 

It says $5 a month upgrade from 50 mbps to 75 mbps upgrade and says limited time offer. Well I did qualify for this but now its expired, but if you click the upgrade for the $5 more  amonth upgrade the only offer it gives you is the first month free then $10 a month.

If the deals are expired REMOVE the webpages for the promos.

 

 

Status: Acknowledged
p-a-dave

TV Features

Status: Acknowledged
by p-a-dave on ‎07-12-2014 02:14 PM

Verison, plese, please bring back the size function on the remote (# button)!!!  It made watching standard definition tv so much better.  now we get either black bars or a wide stretched screen that makes everything look too wide.

Status: Acknowledged

If the system is good enough to record from 10 TVs at once, why can't it store the TV id with the show and when a user wants to display recorded shows he has the option of choosing the TV id and only gets the shows that were recorded by that particular TV.  Putting all recorded shows into one big bucket meams the user has to look at all recorded shows and try to find his own.

I currently have FIOS with multi-room DVR and it works great.  Thanks

Status: Acknowledged
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