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It would be great if Verizon updated its email server security certificates when they expire.  I have been getting warnings for over a month.  Given that Verizon has no problem reminding folks when payments are due, it seems that the basic underlying maintenance functions that we pare paying for should be taken care of timely.  Way to go in making Verizon customers safe and secure using the services we pay for.

Status: Acknowledged
Thanks for pointing this out. Your input has been funneled to the email team.


Status: Acknowledged

Design of Email

Status: Acknowledged
by PatriceDW on ‎11-27-2012 01:12 PM

I've notice someone changed the already pathetic design of the email page. My monitor is 9 inches tall and we're given less than 3 1/2 inches of screen to view our emails. Verizon gets 5 inches for their crap.  And try finding the 'pay your bill' section.... oops NOT THERE ! The freebie email sites (AOL, MSN,...) give you much more space. Someone needs to be replaced !  If this doesn't get fixed, me and my money are leaving! Anyone Else???

Status: Acknowledged

For those of us using PC's or Laptops the option to move or copy folders and/or individual emails to a local hard drive would be excellent. If users would get in the habit of using such a function it could be a win win. From VZ's side it could potential free up huge amounts of storage space. For users instead of having to setup 3rd party clients (which can be a daunting task for some) to accomplish this; the option to do this from the present web interface would make a lot of happy people in situations where they do not have web access. TIA, Jose

Status: Acknowledged

Email time limit

Status: Acknowledged
by ChellesV on ‎01-07-2012 12:49 PM

Unless I missed something and I have searched for a way to resolve it, it is really a PAIN when logged on and typing replies, all of sudden the session times out and you lose all data.

Why can't an option be provided that when the session is getting ready to time out, you are prompted a warning and asked if you wish to either stay logged in or save your data?


I have sometimes had to put together a reply using Word and then log on and paste it in.


If there is some opion in email to fix this, please advise.

Status: Acknowledged

With the recent removal of POP3 support from the Windows Mail app in Windows 8, the only options to check our email is either via MyVerizon or forwarding them to another email service such as Gmail or Hotmail/, neither of which are acceptable. One of these scenarios needs to happen for Windows 8 users who wish to use Windows 8's Mail client with email


1.) A MyVerizon app for Windows 8 which includes (but is not limited to) the ability to check email in-app (Seems to be the easiest and more cost-effective for Verizon, and allows them to serve their ads to give themselves a little revenue to offset the cost of development/maintenance)

2.) Exchange ActiveSync and/or IMAP support as soon as practial, either as a free service or an add-on for a small fee per month. (While Verizon has already ruled IMAP as not likely, I have not seen anything as yet regarding EAS)

Status: Acknowledged

As you know, the spam problem is not just huge, it is debilitating!!

It affects all of us.

As an e-mail provider, there is an implied responsibility to make the user experience tolerable.


Specifically, since the Verizon SPAM tools are NOT implemented with a simple user in mind AND are NOT implemented in a "seamless manner"**, there is a genuine need for improvements.


For these reasons, I have been using the "message rules" in my Outlook Express for a long time to at least make a dent in the spam I get. I felt I had better control with this than using Verizon tools.


I am now in a position where I need to transfer some 120+ message rules and God knows how many blocked senders to the Verizon Spam Detector FILTERS.

Doing so will allow me to:

1) Not having to spend months to do this manually, which is totally prohibitive.

2) Make the message rules independent of the E-mail client I use (upgrading etc.).

3) Make my spam experience such that at least I think I can keep pace with it, let alone solve it!


Implementing this at Verizon could be as simple as getting the code that already exists from Microsoft under an appropriate agreement (perhaps even as a suitable application), tailoring it to the Verizon specifics and by doing so making a HUGE step forward in lowering user frustration with existing Verizon support in this regard.



The Spam detector screens, eplanations, guides, Chat client etc. are all geared toward the very people who developed and implemented them. I know this may sound overly critical, but we are not all "propeller heads"!

This entire set of tools needs to be critically reviewed and ADJUSTED for the average user.

For God's sake, I'll even offer my services, if desired, to help bring this about!


Sincerely, yours

Status: Acknowledged
I have passed your ideas on to the proper person on the email team. Thanks for the suggestions.

Stop contacting me with bill payment e-mails. I just received the second one of the day. My bill is due on August 27. Today is August 8. Stop sending me annoying, pestering bill payment notices.

Status: Acknowledged

Spam blocking

Status: Acknowledged
by jimbailey on ‎08-05-2012 01:28 PM - last edited on ‎08-05-2012 01:43 PM by Moderator

I have my e-mail forwarded into Outlook Express.  However, when I go to the web for my e-mail account, which I do regularly to delete e-mail, I am given a choice to label a message (or several) as "spam."  I do so mark a number of e-mails as spam, i.e., anything from {edited for privacy}  Marking it as spam should automatically add the ema of the sender into the blocked senders list.  Otherwise, it's a multiple step process to add an ema manually.


{edited for privacy}

Status: Acknowledged

Select All deletion option

Status: Acknowledged
by Joi on ‎12-23-2013 10:19 AM
It would be great if there was a "select all" option in the verizon email account so that I can delete emails all at once without having to select each email then delete in bulk.
Status: Acknowledged

space issues

Status: Acknowledged
by v8barbara on ‎12-19-2012 06:33 AM

Email should be bigger.  I can't see it all & pictures are cut off.

Status: Acknowledged

Please implement the ability to filter based on more than on condition.


An example of when this would be useful: That friend/family member that always forwards the chain emails full of animated glittery butterflies/rainbows/puppies with the "forward this to 20 people and you'll get your wish" taglines.


I would like to be able to set up a filter something like this:


If From matches and Subject contains Fwd: Fwd: Fwd: then send message to Spam.


This means that legitimate emails from that person with real information in them will not be blocked, and multi-forwarded messages from other people will not be blocked.

Status: Acknowledged
Thank you for the suggestion. I'll pass it along to the email team within Verizon.

Blocked Addresses

Status: Acknowledged
by rkg on ‎02-13-2013 10:04 AM

I think that it should be easier to enter an email  address into the Blocked Addresses file.

Instead of having to key in the address, couldn't there be a Block Address option when you right click the address and then you could just click that option?

Status: Acknowledged
I definitely get where you are coming from. Fewer keystrokes _ more clicking of buttons and/or drop down features. I will share your idea with the appropriate team. Thanks for participating.

Verizon should participate with DMARC . . .

Status: Acknowledged
by Bolt on ‎01-31-2012 06:02 AM

I couldn't find any press release or other indication that Verizon email service has agreed to participate with DMARC to verify that incoming messages purporting to be from participating banks and other companies (such as PayPal) are authentic.  Verizon could also participate as a sender of messages since it is possible that its sender domain will be spoofed by phishers.  Information about DMARC is here: .


Is Verizon participating in either capacity?  If not, does it have an intention to do so?  If not, my idea is:  PARTICIPATE, and help make email safer for all of us.



Status: Acknowledged

Spam filter needs work

Status: Acknowledged
by Room235 on ‎04-28-2012 09:10 AM

Verizon needs to work on its spam filters.  I have done all that I can with the settings provided; however, I still get a lot of spam in my inbox.  Verizon, please follow the Yahoo! model. On my Yahoo! account,  I get no spam in my inbox; it is all filtered into the spam folder.  Does anyone else have the same problem?

Status: Acknowledged
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