Customers With Disabilities
Enter New Idea

As you know, the spam problem is not just huge, it is debilitating!!

It affects all of us.

As an e-mail provider, there is an implied responsibility to make the user experience tolerable.


Specifically, since the Verizon SPAM tools are NOT implemented with a simple user in mind AND are NOT implemented in a "seamless manner"**, there is a genuine need for improvements.


For these reasons, I have been using the "message rules" in my Outlook Express for a long time to at least make a dent in the spam I get. I felt I had better control with this than using Verizon tools.


I am now in a position where I need to transfer some 120+ message rules and God knows how many blocked senders to the Verizon Spam Detector FILTERS.

Doing so will allow me to:

1) Not having to spend months to do this manually, which is totally prohibitive.

2) Make the message rules independent of the E-mail client I use (upgrading etc.).

3) Make my spam experience such that at least I think I can keep pace with it, let alone solve it!


Implementing this at Verizon could be as simple as getting the code that already exists from Microsoft under an appropriate agreement (perhaps even as a suitable application), tailoring it to the Verizon specifics and by doing so making a HUGE step forward in lowering user frustration with existing Verizon support in this regard.



The Spam detector screens, eplanations, guides, Chat client etc. are all geared toward the very people who developed and implemented them. I know this may sound overly critical, but we are not all "propeller heads"!

This entire set of tools needs to be critically reviewed and ADJUSTED for the average user.

For God's sake, I'll even offer my services, if desired, to help bring this about!


Sincerely, yours

Status: Acknowledged
I have passed your ideas on to the proper person on the email team. Thanks for the suggestions.

Email time limit

Status: Acknowledged
by ChellesV on ‎01-07-2012 12:49 PM

Unless I missed something and I have searched for a way to resolve it, it is really a PAIN when logged on and typing replies, all of sudden the session times out and you lose all data.

Why can't an option be provided that when the session is getting ready to time out, you are prompted a warning and asked if you wish to either stay logged in or save your data?


I have sometimes had to put together a reply using Word and then log on and paste it in.


If there is some opion in email to fix this, please advise.

Status: Acknowledged

With the recent removal of POP3 support from the Windows Mail app in Windows 8, the only options to check our email is either via MyVerizon or forwarding them to another email service such as Gmail or Hotmail/, neither of which are acceptable. One of these scenarios needs to happen for Windows 8 users who wish to use Windows 8's Mail client with email


1.) A MyVerizon app for Windows 8 which includes (but is not limited to) the ability to check email in-app (Seems to be the easiest and more cost-effective for Verizon, and allows them to serve their ads to give themselves a little revenue to offset the cost of development/maintenance)

2.) Exchange ActiveSync and/or IMAP support as soon as practial, either as a free service or an add-on for a small fee per month. (While Verizon has already ruled IMAP as not likely, I have not seen anything as yet regarding EAS)

Status: Acknowledged

space issues

Status: Acknowledged
by v8barbara on ‎12-19-2012 06:33 AM

Email should be bigger.  I can't see it all & pictures are cut off.

Status: Acknowledged

Stop contacting me with bill payment e-mails. I just received the second one of the day. My bill is due on August 27. Today is August 8. Stop sending me annoying, pestering bill payment notices.

Status: Acknowledged

Spam blocking

Status: Acknowledged
by jimbailey on ‎08-05-2012 01:28 PM - last edited on ‎08-05-2012 01:43 PM by Moderator

I have my e-mail forwarded into Outlook Express.  However, when I go to the web for my e-mail account, which I do regularly to delete e-mail, I am given a choice to label a message (or several) as "spam."  I do so mark a number of e-mails as spam, i.e., anything from {edited for privacy}  Marking it as spam should automatically add the ema of the sender into the blocked senders list.  Otherwise, it's a multiple step process to add an ema manually.


{edited for privacy}

Status: Acknowledged
You should be able to just copy and paste unwanted email senders and domains to a block email list folder. once you do that the email from those listed would go to your trash folder, where you could then either look at it or delete it. you shouldn't have to manually type in everything into the settings page. The settings feature would stay the same otherwise being able to specify words and subject as it is now. You just need to ad the block email folder feature.
Status: Acknowledged

Blocked Addresses

Status: Acknowledged
by rkg on ‎02-13-2013 10:04 AM

I think that it should be easier to enter an email  address into the Blocked Addresses file.

Instead of having to key in the address, couldn't there be a Block Address option when you right click the address and then you could just click that option?

Status: Acknowledged
I definitely get where you are coming from. Fewer keystrokes _ more clicking of buttons and/or drop down features. I will share your idea with the appropriate team. Thanks for participating.

Webmail - Logging in after Timeout

Status: Acknowledged
by monverjani on ‎04-03-2013 09:56 AM

If I ignore my Webmail for too long (15-30 minutes) it logs me out and then the new page is  PLEASE change that so that the Webmail log in page re-appears, so I and other customers don't have to spend more time navigating to a place we were just at.  Thanks you!



Status: Acknowledged
Thank you for using Idea Exchange. Your suggestion will passed on to the appropriate team.

Verizon Yahoo email

Status: Acknowledged
by tjb2026 on ‎10-05-2012 09:17 AM

I used to love using my Verizon email. Then Verizon partnered with Yahoo and it's been downhill ever since. First it was being forced out  after a minimal time period and resigning in. The continual lock ups. Now the intrusive ads which force the inbox items further down the page. I've almost given up on Verizon mail.


Dump Yahoo and give your customers a decent email service.


Thank you.

Status: Acknowledged

Please implement the ability to filter based on more than on condition.


An example of when this would be useful: That friend/family member that always forwards the chain emails full of animated glittery butterflies/rainbows/puppies with the "forward this to 20 people and you'll get your wish" taglines.


I would like to be able to set up a filter something like this:


If From matches and Subject contains Fwd: Fwd: Fwd: then send message to Spam.


This means that legitimate emails from that person with real information in them will not be blocked, and multi-forwarded messages from other people will not be blocked.

Status: Acknowledged
Thank you for the suggestion. I'll pass it along to the email team within Verizon.

Spam filter needs work

Status: Acknowledged
by Room235 on ‎04-28-2012 09:10 AM

Verizon needs to work on its spam filters.  I have done all that I can with the settings provided; however, I still get a lot of spam in my inbox.  Verizon, please follow the Yahoo! model. On my Yahoo! account,  I get no spam in my inbox; it is all filtered into the spam folder.  Does anyone else have the same problem?

Status: Acknowledged

Verizon should participate with DMARC . . .

Status: Acknowledged
by Bolt on ‎01-31-2012 06:02 AM

I couldn't find any press release or other indication that Verizon email service has agreed to participate with DMARC to verify that incoming messages purporting to be from participating banks and other companies (such as PayPal) are authentic.  Verizon could also participate as a sender of messages since it is possible that its sender domain will be spoofed by phishers.  Information about DMARC is here: .


Is Verizon participating in either capacity?  If not, does it have an intention to do so?  If not, my idea is:  PARTICIPATE, and help make email safer for all of us.



Status: Acknowledged

email deletions

Status: Acknowledged
by deletedemail on ‎04-25-2012 06:01 AM

(from the Verizon web page on emails retention) Email Retention All read Verizon Online email messages remain on the Verizon server until you decide to delete them. All unread Verizon Online email messages are deleted from the Verizon server after 90 days.


This is the way Verizon deals with email that has not been read.  Why would you delete something that has not been read and in fact retain something that has been read???  Nothing should be deleted unless I delete it, certainly not something that has not even been read.  What if I have to go into an extended stay at the hospital or overseas without access to my computer?


Status: Acknowledged
Thanks for your question- I'll see if I can get the proper person within Verizon to respond.

Email button

Status: Acknowledged
by Ron22012 on ‎12-17-2012 12:34 PM

Why not show the number of Email in your inbox.  Now you have to go to the Email box to see what Emails are there. If I only have one or two, will wait until later to check.

Status: Acknowledged
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