Customers With Disabilities

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Message center

Status: Acknowledged
by tnomuaeb on ‎09-03-2011 05:03 AM - last edited on ‎09-13-2011 02:11 PM by Admin Emeritus

When Verizon changed to the new message center they let you think you were being given a choice to stay with the original e-mail system or switch to the new if you wanted to, there was no choice!!  I could not access my e-mail until I switched to the new system.  There was an online tutorial on the new system, but it is difficult to watch something then try to go back to implement it.  I sent feedback and asked for a response 3 times, guess what no response.  I asked if there was a hard copy so I could read and set up the message center ( that was after 45 minutes of trying to get someone to help me on the phone, the in home agent and live chat could not help me at all) and guess what no hard copy.  We switched from time Warner with hopes of better customer service. Well that didn't happen.  My suggestion is that if a customer would like a response, I feel that they deserve a response, and secondly if you ever take a survey you would be surprised how many people still like human conversation when they have a problem.  

Status: Acknowledged

Let me customize my email page.

Status: Acknowledged
by MLK32170 on ‎09-01-2011 07:49 AM

I want to be able to add my billing amout, due date, and link to the payment page to my email page. This would help me remember to pay the bill.

Status: Acknowledged

Email Tools Should all be on The First Log-In Page

Status: Launched
by ‎01-04-2011 03:24 PM - edited ‎01-04-2011 03:26 PM

After I log onto the email website, there are a few settings on the left side under My Settings. However, there are more settings like setting up spam that are found elsewhere. They should all be together on that first page. If I want to set up spam settings I have to do the following: After logging in and getting to the email message, I have to click on the top tab that says Account, then I have to scroll down and find Account Tools and click on that. I bet no one even knows about those other settings. Why are they so hard to find and not with the other General Settings?

Status: Launched
We have placed the majority of the email settings within Message Center Settings module. User can set filters, vacation reply, signatures, SPAMDetector, email account name, Forwarding options and much more…

notifier and font

Status: Clarification Needed
by learningall on ‎03-21-2013 08:00 AM


I would like you to design an email notifier, like incredimail has, yahoo has, also more font style options, yahoo and incredimail especially has loads. Verizon needs to improve. Also to be able to BLOCK unwanted emails, back to incredimail, there is an option to BLOCK them and it works, you block it once and that is it. you have spam detector, which i use, but i still get the same emails i send to spam!!!!!!!!!!!

On another note, i have a Kindle Hd which has email option and my verizon won't work on it, but I have a friend who has comcast, and it works on her's and in reading the Kindle former on Amazon,there are many verizon customers with

that same problem.


Status: Clarification Needed
Could you provide more details about the email notifier?

Get rid of annoying pop up that interferes with logging in

Status: Already Exists
by Dorbeck on ‎11-13-2010 08:26 PM - last edited on ‎11-17-2010 01:41 PM by Admin Emeritus

For the last three days, every time I log into email, a super-annoying pop-up ad appears right over the user name box just as I go to enter my user name.  It is an announcement that sometime in the next millenium Verizon is going to roll out a new internet interface with a brand new set of bugs and broken links.


It seem this ad is timed to ensure users accidentally click thru on it in order to maximize user irritation.  :smileymad:


Please get rid of it immediately, or at least move it to a place where it does not interfere with the functionality we users pay for.


Who thinks up this stuff?

Status: Already Exists

password option within ur email acct

Status: Acknowledged
by ej1 on ‎03-29-2012 04:58 AM

I feel there should be a password option within ur email account to gain access to ur sub folders that you choose to create. so if your email account is accessed by someone other than urself the information that you stored in ur folders is still secure by a different password or the option to use  a different password on each folder created

Status: Acknowledged

Verizon should allow customers to determine the email "SESSION TIME OUT" length.  We're tired of having to start over every time we abandon our email for 5-10 minutes.  Very frustrating and eats up OUR time too.  I'd understand when we are at a public location.  Heck even if we were at a public location all anyone would need to do is press the "OK" button and they'd be in. We are all responsible enough to determine the length of time we can 'idle' our email !!

Status: Acknowledged

forwarding E mail

Status: Maybe Later
by on ‎08-15-2010 05:50 AM

I woyuld like  have the ability to forward an entire E mail  message as an attachment.  Comcast has this and I found it the one thing I liked about Comcast.

Status: Maybe Later
This would be an enhancement to the application. We will assess it vis a vis other customer driven enhancements.

Spam filter and whatever Spam detector is...

Status: Duplicate
by Squeeky on ‎01-31-2013 01:55 AM

Your Spam filter doesn't work AT ALL.  If I move it to Spam I don't want to see it anymore. But they're all back the next day. Half the time Verizon email chokes up even trying to delete them. Makes me realize Verizon is taking sides with and Walmart over me. You have competition and you need to be better than they're not.

Oh, and I'd rather not go through two pages of Verizon spam to get to my email. .

Status: Duplicate


Status: Acknowledged
by rpmveriz on ‎02-14-2012 07:33 PM

Here's a great idea. How about you stop spamming my other e-mail address? I have no business relationship with Verizon, don't intend to have one, and will never have one now. Spam! - in this day and age. How low class. Who sold you my address?

Status: Acknowledged

Image Resizer

Status: Acknowledged
by on ‎02-06-2012 06:20 AM

It would be a great feature if Verizon Webmail would give the option to  

 resize a image within the email such as other even free webmail AOL does.

 The ability to reduce multiple images sending content would greatly benifit all.   






Status: Acknowledged

Create a Filter Category

Status: Under Review
by Deepwater on ‎03-01-2011 06:47 AM

I receive spam where the subject contains a long string of words without any spaces.  Is it possible to create a filter that identifies alpha numeric strings greater than X number to allow disposing of these unwanted emails?

Status: Under Review
We would very much like to enhance our Verizon Email filters to accomodate these type of requests. However, please know that many confirmation emails have subject lines that may contain a long string of alphanumeric characters without spaces. Thank you for the suggestion.


Status: Acknowledged
by No1RavensFan on ‎12-28-2011 06:11 AM
Please improve the time function for Calendar events. The dropdown list is very awkward. The scrolling feature is slow. Also, it's very easy to mis-click and have to start over. Please consider showing all choices when displaying the times. (By the way, the day feature is fine.)
Status: Acknowledged

I think the widgets need some help.  My first suggestion is to make the first widget screen to come up when pressing the widget button is "my widgets"  I should not have to go through or look at the preset widgets that someone else has chosen, many of which I have no interest in.


As far as the types of widgets, I would like to see


lottery numbers

an internet browser (since it is on FiOs anyway)


instant messaging

check my Verizon bill (and be able to pay it)


well that is all I have at the moment.  My thought is if all of these things are available on a cell phone, why aren't they available on an integrated TV/internet/phone system?????


Status: Acknowledged
This post has multiple ideas... IMG 1.9 let's you select which Widgets show up in the first view you see... so In Progress Check you bill Already Exists email is in progress IM is interesting so we call it under review Internet browser is maybe later... it has taken years for mobile web to develop... perhaps you don't remember mobile web back in the day... but it was not so hot. Same problem for TV... no web site optimized to view / interact with on the TV.

The spam filter for outgoing e-mails needs to be fixed immediately.


It is blocking an ever increasing number of my e-mails.


It seems to eat "reply" e-mails including return-receipt-requested auto-replies with special vigor.


I just copied the contents of a message where I used "reply all" that was marked by the outgoing spam filter as spam to the same addresses from the "reply all" e-mail and that message sailed out without issue.


This has got to be fixed.


It's getting to the point where the e-mail service is unusable.

Status: Acknowledged
Idea Statuses
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Idea Statuses

Account & Services

  • Pay Bill
  • Add/Change Services
  • Manage My Rewards+
  • Renew Your Contract
  • Manage Services
  • Visual 411

Email, News & TV

  • Check Email
  • Announcements

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