When Verizon changed to the new message center they let you think you were being given a choice to stay with the original e-mail system or switch to the new if you wanted to, there was no choice!! I could not access my e-mail until I switched to the new system. There was an online tutorial on the new system, but it is difficult to watch something then try to go back to implement it. I sent feedback and asked for a response 3 times, guess what no response. I asked if there was a hard copy so I could read and set up the message center ( that was after 45 minutes of trying to get someone to help me on the phone, the in home agent and live chat could not help me at all) and guess what no hard copy. We switched from time Warner with hopes of better customer service. Well that didn't happen. My suggestion is that if a customer would like a response, I feel that they deserve a response, and secondly if you ever take a survey you would be surprised how many people still like human conversation when they have a problem.
After I log onto the email website, there are a few settings on the left side under My Settings. However, there are more settings like setting up spam that are found elsewhere. They should all be together on that first page. If I want to set up spam settings I have to do the following: After logging in and getting to the email message, I have to click on the top tab that says Account, then I have to scroll down and find Account Tools and click on that. I bet no one even knows about those other settings. Why are they so hard to find and not with the other General Settings?
I would like you to design an email notifier, like incredimail has, yahoo has, also more font style options, yahoo and incredimail especially has loads. Verizon needs to improve. Also to be able to BLOCK unwanted emails, back to incredimail, there is an option to BLOCK them and it works, you block it once and that is it. you have spam detector, which i use, but i still get the same emails i send to spam!!!!!!!!!!!
On another note, i have a Kindle Hd which has email option and my verizon won't work on it, but I have a friend who has comcast, and it works on her's and in reading the Kindle former on Amazon,there are many verizon customers with
on 11-13-201008:26 PM - last edited on 11-17-201001:41 PM by DougVZ
For the last three days, every time I log into email, a super-annoying pop-up ad appears right over the user name box just as I go to enter my user name. It is an announcement that sometime in the next millenium Verizon is going to roll out a new internet interface with a brand new set of bugs and broken links.
It seem this ad is timed to ensure users accidentally click thru on it in order to maximize user irritation.
Please get rid of it immediately, or at least move it to a place where it does not interfere with the functionality we users pay for.
I feel there should be a password option within ur email account to gain access to ur sub folders that you choose to create. so if your email account is accessed by someone other than urself the information that you stored in ur folders is still secure by a different password or the option to use a different password on each folder created
Verizon should allow customers to determine the email "SESSION TIME OUT" length. We're tired of having to start over every time we abandon our email for 5-10 minutes. Very frustrating and eats up OUR time too. I'd understand when we are at a public location. Heck even if we were at a public location all anyone would need to do is press the "OK" button and they'd be in. We are all responsible enough to determine the length of time we can 'idle' our email !!
Your Spam filter doesn't work AT ALL. If I move it to Spam I don't want to see it anymore. But they're all back the next day. Half the time Verizon email chokes up even trying to delete them. Makes me realize Verizon is taking sides with Lowermybills.com and Walmart over me. You have competition and you need to be better than they are....you're not.
Oh, and I'd rather not go through two pages of Verizon spam to get to my email. .
Here's a great idea. How about you stop spamming my other e-mail address? I have no business relationship with Verizon, don't intend to have one, and will never have one now. Spam! - in this day and age. How low class. Who sold you my address?
I receive spam where the subject contains a long string of words without any spaces. Is it possible to create a filter that identifies alpha numeric strings greater than X number to allow disposing of these unwanted emails?
Please improve the time function for Calendar events. The dropdown list is very awkward. The scrolling feature is slow. Also, it's very easy to mis-click and have to start over. Please consider showing all choices when displaying the times. (By the way, the day feature is fine.)
I think the widgets need some help. My first suggestion is to make the first widget screen to come up when pressing the widget button is "my widgets" I should not have to go through or look at the preset widgets that someone else has chosen, many of which I have no interest in.
As far as the types of widgets, I would like to see
an internet browser (since it is on FiOs anyway)
check my Verizon bill (and be able to pay it)
well that is all I have at the moment. My thought is if all of these things are available on a cell phone, why aren't they available on an integrated TV/internet/phone system?????
The spam filter for outgoing e-mails needs to be fixed immediately.
It is blocking an ever increasing number of my e-mails.
It seems to eat "reply" e-mails including return-receipt-requested auto-replies with special vigor.
I just copied the contents of a message where I used "reply all" that was marked by the outgoing spam filter as spam to the same addresses from the "reply all" e-mail and that message sailed out without issue.
This has got to be fixed.
It's getting to the point where the e-mail service is unusable.