I spent the day unable to log in to Verizon's incoming or outgoing email servers.
Some time ago, I received an email from Verizon instructing me to change server names and port numbers.
Originally I had used incoming.verizon.net and outgoing.verizon.net.
The email instruction was to change the incoming server to pop3.verizon.net and the outgoing server to smtp.verizon.net which I did. Things have worked swimmingly for many months.
I checked email client setup instructions on Verizon's site which also used the "new" server names I just described. All other settings (SSL authentication and port numbers) were also correct per the web site instructions.
This evening I reluctantly downloaded Verizon's "agent" (software which has usually crashed or locked up my system in the past). This time the agent software ran OK and succeeded in changing the client settings and logging onto Verizon's email server.
The only change that the software made to the client settings were: the incoming server name is incoming.verizon.net and the outgoing server name is outgoing.verizon.net.
Here's an idea: Keep setup information posted on Verizon's web site up to date so that those of us reluctant to use buggy Verizon software can manage account setup manually.
As you know, the spam problem is not just huge, it is debilitating!!
It affects all of us.
As an e-mail provider, there is an implied responsibility to make the user experience tolerable.
Specifically, since the Verizon SPAM tools are NOT implemented with a simple user in mind AND are NOT implemented in a "seamless manner"**, there is a genuine need for improvements.
For these reasons, I have been using the "message rules" in my Outlook Express for a long time to at least make a dent in the spam I get. I felt I had better control with this than using Verizon tools.
I am now in a position where I need to transfer some 120+ message rules and God knows how many blocked senders to the Verizon Spam Detector FILTERS.
Doing so will allow me to:
1) Not having to spend months to do this manually, which is totally prohibitive.
2) Make the message rules independent of the E-mail client I use (upgrading etc.).
3) Make my spam experience such that at least I think I can keep pace with it, let alone solve it!
Implementing this at Verizon could be as simple as getting the code that already exists from Microsoft under an appropriate agreement (perhaps even as a suitable application), tailoring it to the Verizon specifics and by doing so making a HUGE step forward in lowering user frustration with existing Verizon support in this regard.
The Spam detector screens, eplanations, guides, Chat client etc. are all geared toward the very people who developed and implemented them. I know this may sound overly critical, but we are not all "propeller heads"!
This entire set of tools needs to be critically reviewed and ADJUSTED for the average user.
For God's sake, I'll even offer my services, if desired, to help bring this about!
If I ignore my Webmail for too long (15-30 minutes) it logs me out and then the new page is Verizon.com. PLEASE change that so that the Webmail log in page re-appears, so I and other customers don't have to spend more time navigating to a place we were just at. Thanks you!
I have over 10,000 emails in my Inbox. I try to clean up the Inbox but the current method is cumbersome and requires hours of my time. Needless to say it's like trying to bail out a sinking boat. The only emails I want tokeep are the ones I read. The ones I ignore are junk emails. It would be great if I could just say "delete all unread emails". I can't understand why Verizon doesn't have these kinds of filters. It has to cost Version a lot of money to maintain millions of unneeded emails fom it's subscribers.
So I just go the word that MSN Premium will stop being my ISP portal for my verizon/MSN email accounts, unless I pay more for MSN Premium.
I suppose this is because Verizon wants the ad space/revenue. The only thing is when I went to log on, I get an error message that is not decipherable (may be user/password error, but who can tell????)
BRING BACK MY MSN for FREE. I pay enough for the service that I do not deserve to be nickled and dimed like this.
BAD IDEA. The $2 fee to pay your bill didn't work, so let's try this!!!
I've notice someone changed the already pathetic design of the email page. My monitor is 9 inches tall and we're given less than 3 1/2 inches of screen to view our emails. Verizon gets 5 inches for their crap. And try finding the 'pay your bill' section.... oops NOT THERE ! The freebie email sites (AOL, MSN,...) give you much more space. Someone needs to be replaced ! If this doesn't get fixed, me and my money are leaving! Anyone Else???
I am the only one who use my computer and accesses my email. The need to continually sign in is annoying. The "remember me for 2 weeks" option does not work. I was told by your phone service rep, that it's because I access my e-mail from my phone and Ipad. This is ridiculous. Let us choose me choose if I want automatic access to email or need to login.