Customers With Disabilities
Enter New Idea

Here's and idea, stop overcharging your long time, loyal customers. This way you won't be forcing them to drop your services to get a better price. In almost every other business model long time and loyal customers get better pricing than new customers. Instaed you bend over your long term customers and rip them off.

The absorbitant fees you charge for your cable boxes, which you require to make your services work, are criminal. $40/month, forever, for equipment that cost Verizom less than a couple of hundred dollars is one of your biggest problems. And then, to top it off, you have to jump through hoops when you are made to return the equipment. Figuring that I have paid off the equipment 10 times over I should own it by now! Verizon was bainging us $240/month for what Cablevision is now cahrging $120/month. My advice to everyone, be cuthroat and dump your provider as soon as your initial term is up, it's the only way to keep from being robbed.

The general email settings on the https://www.verizon.com/ForYourHome/VZRepair/vziha/Service.aspx?ihaweb=EmailAccountsAndSettings page show pop.verizon.net as the recommended incoming mail server for verizon.net. The old incoming.verizon.net server supported encrypted passwords (CRAM-MD5). The pop.verizon.net server does not support encrypted passwords. Please enable encrypted passwords (CRAM-MD5) on pop.verizon.net.

 

Because the pop.verizon.net server does not support encrypted passwords, the maintainers of the Mozilla Thunderbird email client automatically configure Thunderbird to use the old incoming.verizon.net server instead of the pop.verizon.net server. Please see https://bugzilla.mozilla.org/show_bug.cgi?id=839494 for details.

Status: Acknowledged
Joi

Improve syncing with Smart devices

Status: Acknowledged
by Joi on ‎12-23-2013 10:17 AM
I love my verizon email account. One suggestion - it would be great if there were better syncing of the email account with Smart devices. That way when I delete an email on my Smart phone, for example, it also deletes on my verizon email account. Also, the email folders I create in my verizon email account also appear on my Smart device.
Status: Acknowledged
MarkL

Bring Back MSN Premium

Status: Acknowledged
by MarkL on ‎01-03-2012 03:38 PM

So I just go the word that MSN Premium will stop being my ISP portal for my verizon/MSN email accounts, unless I pay more for MSN Premium.

 

I suppose this is because Verizon wants the ad space/revenue.  The only thing is when I went to log on, I get an error message that is not decipherable (may be user/password error, but who can tell????)

 

BRING BACK MY MSN for FREE.  I pay enough for the service that I do not deserve to be nickled and dimed like this.  


BAD IDEA.  The $2 fee to pay your bill didn't work, so let's try this!!!

 

Do you want to keep your MSN too?   Let's hear it!

 

Mark L

 

Status: Acknowledged

 

Verizon On Line really needs to upgrade their Verizon.net email service in a big way. All the other email services out there which are free by the way, out perform VOL by leaps and bounds in bandwidth/throughput or whatever the technical term is for speed. For the most part, VOL email is about 1/3 the speed of Yahoo, Gmail and Hotmail/Live/Outlook especially when using client email software such as Outlook, Outlook Express, Windows Live Mail, Thunderbird and so forth.

This has been an issue for the past 2 years however, earlier this year 2013, VOL did improve some of the server performance after it had hit bottom when they changed the server names from incoming/outgoing to pop3/smtp. They still have much expansion and upgrading to do just to keep up with free email services out there which seems a bit backwards for those who pay for VOL service and get less performing email than the freebies.

Status: Acknowledged
mcaranci

IMAP e-mail

Status: Not Likely
by mcaranci on ‎09-19-2010 06:23 PM

I understand that att.net offers its subscribers IMAP e-mail; why can't verizon.net do the same? POP3 is not where it's at anymore.

Status: Not Likely
We have strategically chosen POP3 Email architecture to minimize storage costs. Please know that each master email account has 2GB of storage and if the user does not POP their email, the email is accessible from anywhere with internet access via myverizon.com.
Curlgurl

email

Status: Acknowledged
by Curlgurl on ‎12-09-2012 10:30 AM

Simplify access to email please.  Now it takes too many clicks.  This is too time consuming and makes me want to start looking for another service.

Status: Acknowledged
jemcc1

Email

Status: Acknowledged
by jemcc1 on ‎11-28-2012 02:06 PM

Email should show on My Verizon home page.Like it use to!

Status: Acknowledged
Joi

Select All deletion option

Status: Acknowledged
by Joi on ‎12-23-2013 10:19 AM
It would be great if there was a "select all" option in the verizon email account so that I can delete emails all at once without having to select each email then delete in bulk.
Status: Acknowledged

It would be great if Verizon updated its email server security certificates when they expire.  I have been getting warnings for over a month.  Given that Verizon has no problem reminding folks when payments are due, it seems that the basic underlying maintenance functions that we pare paying for should be taken care of timely.  Way to go in making Verizon customers safe and secure using the services we pay for.

Status: Acknowledged
Thanks for pointing this out. Your input has been funneled to the email team.

For those of us using PC's or Laptops the option to move or copy folders and/or individual emails to a local hard drive would be excellent. If users would get in the habit of using such a function it could be a win win. From VZ's side it could potential free up huge amounts of storage space. For users instead of having to setup 3rd party clients (which can be a daunting task for some) to accomplish this; the option to do this from the present web interface would make a lot of happy people in situations where they do not have web access. TIA, Jose

Status: Acknowledged

:womanfrustrated: WELL THAT'S PUTTING IT MILDLY. I NEVER CAN JUST LOG IN AS IT TELLS ME WRONG USERNAME, PASSWORD. I END UP HAVING TO LOGIN IN SO MANY TIMES I NOW USE ANOTHER E-MAIL AND IT REMEMBERS ME EVERYTIME.

Status: Acknowledged
ams10

Get rid of e-mail sign in

Status: Acknowledged
by ams10 on ‎10-06-2012 06:59 AM

I am the only one who use my computer and accesses my email.  The need to continually sign in is annoying.  The "remember me for 2 weeks" option does not work.  I was told by your phone service rep, that it's because I access my e-mail from my phone and Ipad.  This is ridiculous.  Let us choose me choose if I want automatic access to email or need to login.

Status: Acknowledged

Currently the verizon web mail seems to only use SSL for the login credentials. I get to the SSL login page with URL:

SSL login

 

Please improve the web mail so the entire session is SSL encrypted so email can be checked more securely in public.

 

M.S.

Status: Acknowledged

I would like to see the ability to select several emails and click a "filter messages like these" button/option and then have the system auto-detect what those messages have in common to start building an email filter.

 

Gmail has this available, and it is how I build 99% of my filters there.

 

For example:

- If I selected five message from sender@domain.com, it would auto-fill that email address and set the filter to "From matches: sender@domain.com."

- If I selected nine messages with the subject line This is a Really Cool Email, it would auto-fill the Subject and set the filter to "Subject matches: This is a Really Cool Email."

- If I selected three message with the same sender and the same subject, it would give me the choice to filter based on the subject or the sender. (Gmail allows to filter when both match, but Verizon currently doesn't.)

 

From there, it would redirect to the Filters page (with the beginning of the filter already pre-set) and allow you to choose what to do with those messages.

 

This is much easier than the current setup, where filters are on a completely different page from the email messages, and require bouncing back and forth between the two in order to make sure filters match exactly.

Status: Acknowledged
Thanks for the suggestion, Somegirl- I'm going to pass it along to the proper team within Verizon and see what they say.
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