Customers With Disabilities

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Enter New Idea

You should implement the option to sign up for 2 factor authentication for Verizon webmail. While not 100% foolproof, in the current world we live in it's one of the best options we have for securing our email accounts. 

Status: Acknowledged

Automatic email sender deletion

Status: Acknowledged
by Kristenaid on ‎09-06-2014 07:11 AM
My email inbox gets so full with retail emails or breaking news updates. I want the emails for the short term in case I will be shopping and need a coupon etc., but they clog up my account. Wouldn't it be great if I could make a list of senders that will AUTOMATICALLY delete in say one week. That way my inbox doesn't get too full and. I get what I need short term. This would be a great addition.
Status: Acknowledged

Verizon logo and headers too LARGE

Status: Acknowledged
by Lo on ‎06-20-2014 03:05 PM

the logo for Verizon is way too large and taking up my workable screen space.  Also the verizon headers like servies etc ar way too large.  This has only happened recently.  Please reduce the size of these logos and headers to about 1/4 inch.  I can adjust my headers and text fine but the set up from verizon email page is taking up way too much space that I need to work with my email efficently


The type should match that of residential, business, wireless that is at the head of the page.  My account is with Verizon I don't need a big logo staring me in the face and I can read reasonalbe headings oint sizes.  At least 1 inch to 1 1/2 screen space is being used by Verizon to advertise.  Again I know who I am in contract with I don't need this huge logo and type at the top of my page.


Perhaps someone has made a mistake but I would think someone with Verizon would have noticed by now.  I hope this gets corrected VERY SOON or I will have to go with another provider who put the customers needs first.

Status: Acknowledged

Verizon should implement email encryption protocols . . .

Status: Acknowledged
by Bolt ‎06-08-2014 08:12 AM - edited ‎06-08-2014 08:34 AM

Numerous news articles are reporting that Verizon emails are not encrypted and are thus insecure -- unlike those generated by such free email services as Gmail (by contrast, I pay a lot for a Verizon FiOS bundle).  For instance: .  Here is Google's own report showing Verizon's insecure email traffic: .  The problem appears to be that Verizon does not implement the TLS protocol, or make it optional for email users.  (Elsewhere it has been reported that at least some of Verizon's email servers do not offer the encrypted-password transmission option, which makes using email client software on non-secure wifi connections especially hazardous, and seems to be  an entirely unecessary risk that could be eliminated through implementation of password encryption).


Comcast, which  has had an apparently similar practice, promptly responded to the press generated by Google on this issue by announcing that it is beta testing TLS:  and here: .


I have not found any similar response from Verizon yet, unless I've missed it.  In this day, with the growing public awareness about the effect of government snooping on our privacy, I personally believe that any premier email provider should offer state-of-the-art access to those tools that are generally available elsewhere in the email market.


What do others think about this issue, and the desirability of Verizon acting promptly?

Status: Acknowledged

fix your rewards program

Status: Acknowledged
by gippy on ‎05-01-2014 04:44 AM

Verizon has offered a prepaid credit card to many new members upon signing a 2 year agreement. Which is great and for that I say thanks. Generally the way this process works is you sign up and within 61 days of service your prepaid card will begin being processed. At some point during this 60 days you will receive a letter informing you of this including a link to along with a username and password you can enter to "Simply" check the status of your reward. However Verizon recently started a new rewards program and it seems somewhere along the line someone decided that should be for the new member rewards program and no longer the link for checking your status of your prepaid card. The page that use to be located at this link Was a simple username and password field for entering the supplied username and password to check your status. The new page located at this link details the new members rewards program along with a member sign in using your account username and password not the supplied password you receive in the email or letter for checking card status. Additionally when I tried to call the number for rewards support located on the rewards page it said the lines are currently closed even though according to the business hours next to the number it says they should have been open another 4 hours. My idea is to fix the rewards link or make another link perhaps and if you do already have a place that you can check the status then the letters and emails being sent out with instructions to simply go to and enter supplied username and password needs to be updated with the new password. Thanks for reading! 

Status: Acknowledged

Bring Back MSN Premium

Status: Acknowledged
by MarkL on ‎01-03-2012 03:38 PM

So I just go the word that MSN Premium will stop being my ISP portal for my verizon/MSN email accounts, unless I pay more for MSN Premium.


I suppose this is because Verizon wants the ad space/revenue.  The only thing is when I went to log on, I get an error message that is not decipherable (may be user/password error, but who can tell????)


BRING BACK MY MSN for FREE.  I pay enough for the service that I do not deserve to be nickled and dimed like this.  

BAD IDEA.  The $2 fee to pay your bill didn't work, so let's try this!!!


Do you want to keep your MSN too?   Let's hear it!


Mark L


Status: Acknowledged

Fix Embedded Links In Verizon Emails

Status: Acknowledged
by OrionJB on ‎06-06-2014 08:24 AM

I am a new Verizon customer here in VA.  I was relatively happy with Verizon service until I received the email about Understanding Your First Verizon Bill.  It helpfully provided links to a video about Verizon bills in general, and a personalized video based on my own bill.  I should say it would have been helpful if the links worked.  Neither did, as they directed me to, which apparrently does not exist.  When I manually deleted the "26," the address finally took me to the desired video.  I can accept that human error happens to the best of us, but wouldn't you think that a rather large communications provider like Verizon could get something like this right the first time?   

Status: Acknowledged

IMAP e-mail

Status: Not Likely
by mcaranci on ‎09-19-2010 06:23 PM

I understand that offers its subscribers IMAP e-mail; why can't do the same? POP3 is not where it's at anymore.

Status: Not Likely
We have strategically chosen POP3 Email architecture to minimize storage costs. Please know that each master email account has 2GB of storage and if the user does not POP their email, the email is accessible from anywhere with internet access via

Currently, FiOS billing e-mails are sent from an account named "Verizon Notifications".  This makes no sense and is confusing for people who have other Verizon services.  For example, my wireless bills come from "Verizon Wireless".   This account should be chnaged to "Verizon FiOS" to make it easier for people to distinguish your e-mails.   Also, there's nothing in the greeting or body of the e-mail indicating that it's for FiOS - only the OnDemand advertisments at the bottom.





Status: Acknowledged


Status: Acknowledged
by Curlgurl on ‎12-09-2012 10:30 AM

Simplify access to email please.  Now it takes too many clicks.  This is too time consuming and makes me want to start looking for another service.

Status: Acknowledged

Improve syncing with Smart devices

Status: Acknowledged
by Joi on ‎12-23-2013 10:17 AM
I love my verizon email account. One suggestion - it would be great if there were better syncing of the email account with Smart devices. That way when I delete an email on my Smart phone, for example, it also deletes on my verizon email account. Also, the email folders I create in my verizon email account also appear on my Smart device.
Status: Acknowledged


Status: Acknowledged
by jemcc1 on ‎11-28-2012 02:06 PM

Email should show on My Verizon home page.Like it use to!

Status: Acknowledged


Verizon On Line really needs to upgrade their email service in a big way. All the other email services out there which are free by the way, out perform VOL by leaps and bounds in bandwidth/throughput or whatever the technical term is for speed. For the most part, VOL email is about 1/3 the speed of Yahoo, Gmail and Hotmail/Live/Outlook especially when using client email software such as Outlook, Outlook Express, Windows Live Mail, Thunderbird and so forth.

This has been an issue for the past 2 years however, earlier this year 2013, VOL did improve some of the server performance after it had hit bottom when they changed the server names from incoming/outgoing to pop3/smtp. They still have much expansion and upgrading to do just to keep up with free email services out there which seems a bit backwards for those who pay for VOL service and get less performing email than the freebies.

Status: Acknowledged

The general email settings on the page show as the recommended incoming mail server for The old server supported encrypted passwords (CRAM-MD5). The server does not support encrypted passwords. Please enable encrypted passwords (CRAM-MD5) on


Because the server does not support encrypted passwords, the maintainers of the Mozilla Thunderbird email client automatically configure Thunderbird to use the old server instead of the server. Please see for details.

Status: Acknowledged

Get rid of e-mail sign in

Status: Acknowledged
by ams10 on ‎10-06-2012 06:59 AM

I am the only one who use my computer and accesses my email.  The need to continually sign in is annoying.  The "remember me for 2 weeks" option does not work.  I was told by your phone service rep, that it's because I access my e-mail from my phone and Ipad.  This is ridiculous.  Let us choose me choose if I want automatic access to email or need to login.

Status: Acknowledged
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