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Enter New Idea

Spam filter needs work

Status: Acknowledged
by Room235 on ‎04-28-2012 09:10 AM

Verizon needs to work on its spam filters.  I have done all that I can with the settings provided; however, I still get a lot of spam in my inbox.  Verizon, please follow the Yahoo! model. On my Yahoo! account,  I get no spam in my inbox; it is all filtered into the spam folder.  Does anyone else have the same problem?

Status: Acknowledged

email deletions

Status: Acknowledged
by deletedemail on ‎04-25-2012 06:01 AM

(from the Verizon web page on emails retention) Email Retention All read Verizon Online email messages remain on the Verizon server until you decide to delete them. All unread Verizon Online email messages are deleted from the Verizon server after 90 days.


This is the way Verizon deals with email that has not been read.  Why would you delete something that has not been read and in fact retain something that has been read???  Nothing should be deleted unless I delete it, certainly not something that has not even been read.  What if I have to go into an extended stay at the hospital or overseas without access to my computer?


Status: Acknowledged
Thanks for your question- I'll see if I can get the proper person within Verizon to respond.

Blocked Addresses

Status: Acknowledged
by rkg on ‎02-13-2013 10:04 AM

I think that it should be easier to enter an email  address into the Blocked Addresses file.

Instead of having to key in the address, couldn't there be a Block Address option when you right click the address and then you could just click that option?

Status: Acknowledged
I definitely get where you are coming from. Fewer keystrokes _ more clicking of buttons and/or drop down features. I will share your idea with the appropriate team. Thanks for participating.

Verizon Yahoo email

Status: Acknowledged
by tjb2026 on ‎10-05-2012 09:17 AM

I used to love using my Verizon email. Then Verizon partnered with Yahoo and it's been downhill ever since. First it was being forced out  after a minimal time period and resigning in. The continual lock ups. Now the intrusive ads which force the inbox items further down the page. I've almost given up on Verizon mail.


Dump Yahoo and give your customers a decent email service.


Thank you.

Status: Acknowledged

Webmail - Logging in after Timeout

Status: Acknowledged
by monverjani on ‎04-03-2013 09:56 AM

If I ignore my Webmail for too long (15-30 minutes) it logs me out and then the new page is  PLEASE change that so that the Webmail log in page re-appears, so I and other customers don't have to spend more time navigating to a place we were just at.  Thanks you!



Status: Acknowledged
Thank you for using Idea Exchange. Your suggestion will passed on to the appropriate team.
You should be able to just copy and paste unwanted email senders and domains to a block email list folder. once you do that the email from those listed would go to your trash folder, where you could then either look at it or delete it. you shouldn't have to manually type in everything into the settings page. The settings feature would stay the same otherwise being able to specify words and subject as it is now. You just need to ad the block email folder feature.
Status: Acknowledged

Email button

Status: Acknowledged
by Ron22012 on ‎12-17-2012 12:34 PM

Why not show the number of Email in your inbox.  Now you have to go to the Email box to see what Emails are there. If I only have one or two, will wait until later to check.

Status: Acknowledged

Verizon 3.0 and IE

Status: Acknowledged
by jimedB on ‎01-12-2012 11:11 AM

How come the people who designed the new Verizon 3.0 decided to omit all Microsoft internet explorer versions from being able to be used to sign in to your Email account? You have done some questionable things in the past but this one takes the cake. It took me 4 calls to CS (got hung up on once) and almost 5 hours before I was finally told that if I wished to sign in to check my Email I would need to download and install firefox browser. The tech then took over my computer and proceeded to change all kind of settings which will take many hours and days to get things back the way they were. Seems like what needed to be done was to put an announcement on the home page or send an Email to let your customers know that you were no longer going to be able to sign in using IE before the change to 3.0 took place. So much for good customer relations.

Status: Acknowledged

Fix typographical error in timeout screen

Status: Acknowledged
by Harlan on ‎10-31-2012 10:42 AM


"Remember me" does not work; timeout is not user-variable; the system is silly. 


To add insult to injury, the timeout message has typographical errors.


How about:   

       Your session has been de-activated.  Click Ok to re-activate.



Status: Acknowledged

The title pretty much describes it all. I have an Android an was browsing the Android Market looking for FiOS apps and I came across the Verizon FiOS Digital Voice app. The app was incredible. It integrated with all of my contacts on my phone and it allowed me to do everything that I was able to do via PC. I'd love to see this on the iOS front. I have a couple mobile Apple devices (iPad, iPod Touch) and was disappointed not to see this. Additionally, if you guys do decide to implement this idea can it be integrated into the FiOS Mobile apps. I think it'd be much neater if everything was in one place. Currently you have to download a DVR manager app, and remote app. I don't think we should add on to this. Also I think My Verizon should be fully integrated into the FiOS Mobile apps instead of having to go to


Additionally, email integration would be cool to add into the Verizon mobile apps. Comcast has all of the features above and it's really neat.

Status: In Progress

Change back to old way on Webmail....

Status: Acknowledged
by warrenhottie on ‎12-22-2011 05:44 PM - last edited on ‎12-22-2011 06:52 PM by Moderator

Configure Verizon Webmail back to where if you read a message it goes to the next message and automatically opens to where you can read it. Instead of going after you delete the read message, back to the list of complete emails that remain open. Whoever thought of this should be  fired! CHANGE IT BACK! I want somebody calling me back to assure that it will go back to the old way of doing that. Also still get a not supported method after signing into the Email & more overview pop up box that appears & you have to go back & hope it works the next time which still IS NOT FIXED! . And get somebody to reviews this and fix it



Status: Acknowledged

Print options for emails

Status: Acknowledged
by Penny-L on ‎07-23-2012 07:28 AM

I just transferred from cable to FIOS.  One feature in cable internet that I miss is the option to choose print sizes before printing email messages.  This is important when incoming messages use a fine print size or colored fonts that are not as sharp for reading in print.  Any chance Verizon could add this?

Status: Acknowledged

When logged into Verizon webmail ( ), if one has no activity for several minutes, a pop-up notice comes up stating "Session Expired".  If one then clicks "ok" in the bottom right corner of the pop-up, a new web page ( appears.


This should not happen.  if the session expires and the user hits "ok", then the login screen for Verizon webmail should come back up. 

Status: Acknowledged


Status: Acknowledged
by lecrammij on ‎03-06-2013 07:26 AM

I have over 10,000 emails in my Inbox.  I try to clean up the Inbox but the current method is cumbersome and requires hours of my time.  Needless to say it's like trying to bail out a sinking boat.  The only emails I want tokeep are the ones I read.  The ones I ignore are junk emails. It would be great if I could just say "delete all unread emails".  I can't understand why Verizon doesn't have these kinds of filters.  It has to cost Version a lot of money to maintain millions of  unneeded emails fom it's subscribers.

Status: Acknowledged
Now that's a lot of email! Be assured I am not trying to make light of your dilemma, but I just had a visual of a sinking ship with someone using a tea cup to bail water. A filter for Unread Emails would definitely be useful for you and anyone else with an overflowing inbox. Thanks for sharing your idea. I will inquire with the Mail team.

Email spam

Status: Clarification Needed
by Dwbbwd on ‎02-24-2013 11:50 AM
Automatically forward spam emails to spamdetectornotcaught. It takes a lot of time to forward each email separately.
Status: Clarification Needed
Could you elaborate more on your idea?
Idea Statuses
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Idea Statuses

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