on 12-26-201110:06 AM - last edited on 12-26-201101:45 PM by ElizabethS
The 6xxx boxes MUST GO. IMHO they should go to the recycle grinding mill along with all the QIP-2500. That would get them out of circulation!
Verizon Go Greener campaign? Phase our the oldest hardware QIP-6xxx, QIP-2500, and send them to the electronics recycle grinding mill. After those are gone target the QIP-7xxx that are not Energy Star. Verizon could combine this with their new what ever percent of Energy Star boxes in use that was posted by them on You Tube. I think the percentage is a bit inflated.
We had some bad weather possibly a tornado come through the area in the middle of the night with no way for the weather service to warn residents in those areas. As a recently retired fios tech I know the fios system is remotely addressable and can be sent commands to self check system. I think Verizon could utilize that unit to be a warning beacon at night when residents in bad weather areas are not watching tv or listening to the radio.
How about instead of asking me to give up my one bill per month, you quit sending a mailer of some sort to me every day of the week and every week of the month? I'm sure my one little bill is minimal compared to the thousands of trees per month you send useless advertisements. I bet you could cut the costs of some of your services a little as well if you didn't spend so much money on mailing!! Isn't that a great idea?
Eliminate the need for me to needlessly have 5 boxes using power, generating heat and impacting carbon footprint. My TV's have built in tuners and through your FIOS internet service, I would now expect that I could order on demand services through my internet enabled TV.
For those that don't have internet enable TVs, you can still rent them extra equipment....IF they want it.
Lets be real honest...I have extra boxes needlessly consuming power in order for Verizon to charge me more money. Same goes for Comcast.
Thank you for sending a new, working DSL modem to replace the one which was no longer working. I ask you to consider this green option: a mailing label that can be taped to the box which the new modem came in and is then shipped back to your warehouse or recycling center. Many companies are using this recycling method already, such as Amazon, BUymyTronics, and Zappos. The cost to return the old modem to your recycling center/warehouse is negligible compared to the cost of putting a modem in the trashcan.
Macs need to be supported more they are getting more and more popular they are really good computers verizon should offer more support for them 10.7.1 lion is the newest operating system and it needs support their is the new mac app store and apple even released their own devloper tools called xcode 4 which is free verizon needs to add more products and support for macs and lion lion is $29 and is the most affordable operating system out on the market their needs to be more support for macs and the operating system lion window Cds are way to expensive $199 since macs cant use window upgrades their needs to be more support for the mac and original operating systems not bootcamp.
Hello there. I live in the Tampa Bay area in Florida, and have been a Verizon customer for at least a dozen years. Over those years, I have had problems with Verizon equipment in the house going 'bad'. The Tampa Bay area is the lightning capital of the U.S. (if not the world). I have also lived in NY state, and it's obvious to me that in Tampa Bay, we have a much greater problem with power surges. I think Verizon equipment is going 'bad' because of this. I protect my equipment with surge protectors. I think that Verizon could save a lot of money on technical support and replaing of 'bad' hardware if they simply added a surge protector on the Verizon box outside the house, and they shouldn't charge customers for this additional equipment in states/counties where there is a high incidence of lightning strikes and power surges. Thanks for letting me provide my suggestions. I am a software developer/problem solver by nature so I have an infinite number of ideas for simple soutions.
The telephone switch box at the corner of my block is always being covered by ugly graffiti no matter how often it is painted over. My suggestion is to collaborate with Philadelphia Mural Arts program and have mural artists paint these boxes. This would discourage the vandals and beautify neighborhoods where Verizon's customers live.
I hate snail mail, especially snail mail that I didn't ask for.
However, after signing up for paperless billing, I was still receiving a monthly "magazine" and other promotional snail mail from Fios.
Since I could not find a way to OPT OUT under account settings, I used the chat help. I waited 7 minutes for a rep and stayed with him for 20+ minutes so that he could verify a bunch of information and then take over my screen to change the settings.
I could have saved 30 minutes and you could have saved 20+ min pay if you:
1) Offer a button for opting out of paper mailing under account settings
2) If this truly can't be separated from opting out of both paper and electronic marketing simultaneously, then the setting should reflect that you are opting out of BOTH. right now, the only way to do it is opting out of both by opting out of marketing EMAILS under "Email preferences". It's neither clear nor intuitive.
Please implement these changes. You will save money, make customers happy (like me), and save trees.
I just now tried to renew my bundle via Live Chat. After 30 minutes of going back and forth, the agent suggested I call Customer Service. I would have done that to begin with had I known it would take so long. I then called the number on a notice I had received indicating that my service agreement was about to expire. The agent I spoke to was very nice, very helpful, and renewed my bundle at a lower monthly payment! However, the notice very specifically included this statement: "Plus, as a special thanks for renewing, you can choose your bonus gift:" When I asked the agent about this, she said no, that didn't apply to me, because it was only if you upgraded or had more expensive services. I pointed out that it didn't say anything like that in the notice, and she rather sheepishly agreed that it was confusing. My idea is actually three: 1) improve the website; 2) avoid fraud and deception (aka "bait-and-switch") in notifications such as the one I received; and 3) increase training for Live Chat agents.
While there may be households that still require printed phone books in this day and age, for Verizon to deliver *two* identical yellow-page books such I received today in a single plastic-wrapped package is an unconscionable waste of resources. Shame on you.
Verizon needs to work on the concept of "householding" and linking accounts.
First some background. My billing address is different than my service address. Additionally, I home office so my company reimburses me for my internet service but of course not my TV - therefore I have my services split into two separate accounts so I get two separate bills - one for my company and one me personally.
Here is the specific problem. Verizon does not seem to be able to connect these two separate accounts in their system or to account for the fact that my service and billing address are different.
Result - they keep mailing me promotional materials to sign up for their services to my billing address which is nothing more than a PO box. I've asked them not to to this and they say they will take care of it - but I still get the mailers. Why - I already have ALL of their services - home phone, mobile phone, TV, and wireless internet modem card. Verizon is wasting money mailing these to me and killing trees in the process to print this stuff.
Please stop - please find a way to fix this. I like Verizon services but this just drives me nuts.