How about instead of asking me to give up my one bill per month, you quit sending a mailer of some sort to me every day of the week and every week of the month?  I'm sure my one little bill is minimal compared to the thousands of trees per month you send useless advertisements.  I bet you could cut the costs of some of your services a little as well if you didn't spend so much money on mailing!!  Isn't that a great idea?

Hello,

I think that you should start offering remotes that use the wireless system. Remotes that use the wireless do not need a direct path to the cablebox and would use less energy also.

Thanks,

{edited for privacy}

Dear Verizon,

 

Thank you for sending a new, working DSL modem to replace the one which was no longer working. I ask you to consider this green option: a mailing label that can be taped to the box which the new modem came in and is then shipped back to your warehouse or recycling center. Many companies are using this recycling method already, such as Amazon, BUymyTronics, and Zappos. The cost to return the old modem to your recycling center/warehouse is negligible compared to the cost of putting a modem in the trashcan.

 

Thanks for your consideration

The telephone switch box at the corner of my block is always being covered by ugly graffiti no matter how often it is painted over. My suggestion is to collaborate with Philadelphia Mural Arts program and have mural artists paint these boxes. This would discourage the vandals and beautify neighborhoods where Verizon's customers live.

I have several issues with my DVR that usually get fixed by the In Home Agent, but that in it self is an issue.

 

These inculde - DVR auto reboot, can't get past a recorded program spot while viewing it, paused program and recording same program gets stuck, etc.

 

This issue is WHY do any of this things happen in the first place??? Can't the muti-room DVR just work?

 

Please consider getting the software to work consistently. Thanks

My Account / Account Actions, there is order status and repair status.

 

Add Order History, and Repair History, so we can track when account changes were made, or service repairs were ordered.

 

I realize repair history may be more difficult, but anything with a repair order number, or account order number for changes, should be accessible to display from a database for the customer.

 

I am not sure if tech support can see these, or who internally to Verizon can see these, but the customer should be able to see their history, without having to go though months or years of old bills. Perhaps a link to payment history can also be added here, since it is an account action. I know payment history can be found under the Billing, but it would be nice if the account history could be found all in one place for the customer. Depending on how those items are tracked, it may also help Verizon internally.

 

Environment

These changes may even lead more people to paperless billing if they can see their account history more efficiently online, other than going through bills. It would provide more confidence that Verizon has these items tracked in their database, other than just on the monthy bill.

 

Example:

I once had to talk to billing and show one month, and then the following month's bill just to prove that, yes it was there and now it has changed. So I still shy from paperless billing, even though a paper PDF can be downloaded.

 

Promote that in addition to the ability for downloading an electronic copy of your bill for archiving, account and repair order history is now availible online, and more easily found. Stop your paper, it is no longer required. You can now see a history of any change to your account.

I just now tried to renew my bundle via Live Chat.  After 30 minutes of going back and forth, the agent suggested I call Customer Service.  I would have done that to begin with had I known it would take so long.  I then called the number on a notice I had received indicating that my service agreement was about to expire.  The agent I spoke to was very nice, very helpful, and renewed my bundle at a lower monthly payment!  However, the notice very specifically included this statement:  "Plus, as a special thanks for renewing, you can choose your bonus gift:"  When I asked the agent about this, she said no, that didn't apply to me, because it was only if you upgraded or had more expensive services.  I pointed out that it didn't say anything like that in the notice, and she rather sheepishly agreed that it was confusing.  My idea is actually three:  1) improve the website; 2) avoid fraud and deception (aka "bait-and-switch") in notifications such as the one I received; and 3) increase training for Live Chat agents.

While there may be households that still require printed phone books in this day and age, for Verizon to deliver *two* identical yellow-page books such I received today in a single plastic-wrapped package is an unconscionable waste of resources. Shame on you.

Verizon needs to work on the concept of "householding" and linking accounts.

 

First some background.    My billing address is different than my service address.   Additionally, I home office so my company reimburses me for my internet service but of course not my TV - therefore I have my services split into two separate accounts so I get two separate bills - one for my company and one me personally.  

 

Here is the specific problem.   Verizon does not seem to be able to connect these two separate accounts in their system or to account for the fact that my service and billing address are different. 

 

Result - they keep mailing me promotional materials to sign up for their services to my billing address which is nothing more than a PO box.   I've asked them not to to this and they say they will take care of it - but I still get the mailers.   Why - I already have ALL of their services - home phone, mobile phone, TV, and wireless internet modem card.   Verizon is wasting money mailing these to me and killing trees in the process to print this stuff.

 

Please stop - please find a way to fix this.  I like Verizon services but this just drives me nuts.

 

As a Comcast subscriber I would like to know why you feel it necessary to call us "dimwits" in your latest round of advertisements heard on popular radio stations in the Philadelphia area such as KYW 1060.