Showing Adult title in the program is Ok but please put the name of the movie/ show in the program description so we have some idea what we are watching, some nights there are 25 Adult Title shows on and no idea what they are.
I live in Plainsboro which is located in central New Jersey in the county of Middlesex. (one mile or so from the border of Mercer County which is part of the Philly DMA.) When I signed up for FiOS in January, I was told that the FiOS 1 news service would be available soon. It's not.... In fact, 10 months later, I'm disappointed that folks with FiOS who live just shy of 10 miles away can receive FiOS 1 news for NJ and I cannot still. I left Comcast, who carries News 12 NJ, for the amazing features of FiOS. I've spent months contacting your customer service, tech support, exchanged phone calls and emails with local tech support and recently spoke with your executive customer service who was unable to assist me unless I wanted to try my call again and speak to your executive tech support.
I also live in an area which is roughly the same distance or so to Philadelphia and to New York City. I'm mapped out of the VHO 08 (Southern NJ/Philadelphia) receiving the line-up for VHO 07 based on my zip code and being part of NYC's DMA.
I get commercials for car dealerships in and around Philly. I get local cable ads for news segments on Philly's CBS 3. In fact, even my weather channel and weatherscan provide me conditions for Center City and the Philly suburbs. I live 12 miles from Trenton yet Verizon only supports one WeatherStar per VHO. A rep on the telephone once told me it was designed that way and usually covers a broad area that would experience the same weather conditions.
Cable at least provided me relevant temperature and local information. When severe weather alerts occur, guess what I see on weatherscan or TWC? I see alerts for the immediate counties surrounding Philly. I have to rely on internet access to see my local forecast alerts via the NWS or wait for a NYC station to break in with their weather bulletins. Not all that reliable.... The weather widget doesn't populate warnings. The traffic widget populates incidents in places like the suburbs of NE Philly. Not my neck of the woods... I can't even get alerts for my county to dash across the screen. If there's a flash flood, at least I'll be able to watch FiOS until my apartment becomes an indoor swimming pool.
Who designed the mapping for this area? I'm curious to see if anyone ever once considered the thoughts of scoping out what the competition has and why they offer what they offer for a reason. Again, being that we're so close to both major metropolitan areas, Comcast provides both NYC local channels (and their respective HD's) and Philadelphia local networks in SD. They also carry the around-the-clock News 12.
The last conversation I had with a tech support rep was on a Saturday from a call center outside of Tampa. He explained to me that there's franchise and market restrictions, etc. I said, I'm fully aware of that and reminded him that because he's in Florida, he's not in NJ where FiOS sought and was granted an entire state-wide franchise. I also had to remind him that being that I'm on one hub which was designed for east-central/Northern NJ receives Verizon's own channel for news and yet it's not coming down my way. I also had to remind him several times that their biggest competitor here has provided both major metro areas and their local networks for years.
A rep in June told me that the channels weren't available, he did not know where to refer me to and admitted that it might've been a simple oversight on Verizon's part.
After 10 months of trying to contact someone that would give a **bleep** and would be willing to listen, I figure that I would post this letter here. It's worth writing it if anyone else has felt the same frustrations and has tried to seek answers to something that you would think normally would be so simple to resolve.
So, Verizon, again I ask... why can't we receive the local channels for both major metro areas? why isn't FiOS1 news available here? why must I sit through local advertisements for business in Philly if I'm supposed to be New York only? To me it doesn't make sense. If I moved 2 miles to my west, I'd have both. I don't want to move 2 miles west.
Every once and a while, the TV guide listing that your customers sign up for changes. To help them look to see what channels they are currently singed up for, why not list them? You list a few but you do not list all of them. I have read recently how several customers have wanted the Hallmark channel added or wish to view MLB. If these were shown to them in their plan and were changed, they could simply check their plan on your website to see the change.
When I am watching shows on demand and I want to catch up on some show that I missed it would be nice to have the option to watch all the episodes listed under one show instead of having to scroll down to each episode after one ends.
FiOS, Please add more news channels like The Blaze, RT, Press TV and some other news channels. Fox News, CNN, and other channels are not always following our point of views. People have rights to watch these alternative media channels. If I had a satellite dish I would be getting these channels already. Also we need another Weather Channel added the Weather Channel is not covering local weather that much like they used to.
I live in the Poughkeepsie area and we are unable to get Poughkeepsie weather on the weather channel or local news like YNN. Since many customers come from this area, it would be nice to see the "Local on the 8s" give you Poughkeepsie results and not New York City. It would also be nice to be ablel to tune into YNN for local news and not always watch national news. Since you have many customers in this area, don't you think it would be beneficial to service these customers and use some of empty channels that we have?
A great idea would be to have a inside the menu have a option called "customer reviews" and by clicking on the customer reviews it will sort all the on demand movies from the highest rating with most costumer reviews to the lowest number of stars. This will definitely help in selecting a movie. Sort of how amazon has a option to click on customer reviews and you are able to see the highest recommended to the lowest recommended in order for any product. Hope this comes to the on demand menu because truth is most of the customer ratings are pretty accurate and this is what people look for in choosing movies. They always look for reviews first.. It's should be priority in getting this in the menu.. There is already a customer review on the movies but this will sort out the movies better..have a separate menu strictly on reviews from best to worst movies also accounting highest number if reviews. The technology should not be hard to do.