I am an alumnus of a SEC school but I live in VA. I currently have Preferred which means I cannot get the SEC Network in my area and watch my school play. Your decision to remove stations from Preferred if I upgrade to Extreme has put me in a Catch-22 position. There are 3 stations my family watches quite a bit during November and December (ABC Family HD and the two Hallmark movie channels). If I were to upgrade to Extreme so I can get SEC Network, I lose all three of those stations. So I have to choose between my family's holiday movie watching desires and my desire to watch SEC football (both of which occur during the same timeframe so I cannot switch back and forth between plans at different times of the year). The only way I can get all of them is to pay for everything, which I cannot afford.
Please consider changing the Extreme tier so it includes ALL of the Preferred channels PLUS the extra sports and other channels. We should not have to choose to give up channels in a lower tier when we upgrade to a higher one.
I don't watch sports of any kind, I don't buy anything from home shopping networks, I don't watch soaps. But I do watch all the nerdy channels, such as the History Channel, Science Channel, Military History Channel, etc. Why not offer a TV package for nerds like me? You make your money on sports, but you could make nerd stuff pay, as well!
I request Verizon to wait until between 3am and 6am the next morning of a scheduled free preview (ie. Starz, EPIX, etc.) to cut the feed or at the very least allow for the conclusion of films that are airing during the free scheduled preview. Other cable companies usually wait until 3-6am EST the following day of a scheduled free preview to disable channel authorization.
Wolf of Wall Street premeired on Sunday 9/14 at 10pm EST. The film is 3 hours long, so the airing concluded on 9/15 at 1:05am EST. However Verizon cut the free EPIX feed at 12:25am on 9/15 as the film was airing. As a result, my DVR was unable to record the entire film which I had been looking forward to recording/watching during this free preview weekend for quite some time. What a slap in the face to FiOS customers.
The Hallmark movie channel should be with the regular Hallmark channel and not looked at as a movie channel like HBO and Showtime. It makes more sense for them to offered as a package, than as separate channels and both offered in each TV package.
As mentioned in previous posts, FXX is not a sports network and is not a premium channel. This should be added to the Preferred channel tier. I was an RCN customer and moved to a new neighborhood and wanted to try Fios. I'm extremely disappointed that FXX is not part of the Preferred package. RCN offers a package at the same price as Fios Preferred, without premium channels - but it has FXX, NFL network, Tennis channel, and much more offered.
Please add FXX at the very least, it's really diappointing that Fios Preferred does not have it currently.
I have counted at least 36 SD channels that are offered but are not in HD. They are in HD and other providers offer then in HD. The channels I have noticed are: BBC World News, Crime & Investigation Network, Disney Junior, DIY, Esquire Network, EWTN, Fox Sports 2, Fusion, GSN, H2, Hallmark Channel, HLN, Logo, Nicktoons, Nick Jr., Own, UP, American Heroes Channel, BBC Cbeebies, CNN International, Fox College Sports, Fox Deportes, FX Movie Channel, Gol TV, Great American Country, INSP, Jewelry TV, NESN, Ovation, TV One, Turner Classic Movies, TBN, Sprout, RFD-TV, Reelz, and PlayboyTV. Having these channels in HD could potentially draw in more customers and satisfy the existing ones (especially the ones constantly complaining about not enough HD content).
We recently rented an HD Set Top Box to add to our guest room to see how your interface differs from TIVO. Like TIVO you list all the channels so if you have to keep sifting through a bunch of dead channels, you have to either manually eliminate them in TIVO or add them to a Favorites channel from the set top box from Verizon.
I was wondering how difficult it would be to add a couple more filters such as preset channels which correlates to the packaged you currently have. In our case it would be the Select HD pacakage so only about 100 channels should be in that filter. You could also allow presets for the other packages and this could be a great way for consumers to see what they were missing.
I'm not a programmer so I have no idea how much work it would take to create these presets and if they could be upgraded when Verizon upgrades their channel list one a year. Probably not since you have grandfathered package system. Hmmm. Well, I still like the idea, but not sure if it's a good fit with the way Verizon currently deals with past and present package deals. Personally, I think grandfather has some advantages, but you can never upgrade without losing something and that seems counter intuitive.
Anyhow I might have already answered my own question here, but maybe I'm still offering food for thought in how packaged deals could be better maintained. Why not give everyone the same package and thus create a habitual consistent good value by keeping what works and eliminating what doesn't work. Instead of grandfather accounts, you focus on annually updating a fresh and vibrant channel listing that people will value. if everyone has the same packages, then you could create channel package listings as standard filters for the DVR and HD set top boxes.
Living in Ventura County is like living in an open sandwich with bread only on the bottom. All we get here is Los Angeles news and they rarely ever give our news stories or weather/traffic. They do 100% LA, Orange and Riverside info but not Ventura.
They assume everyone works in LA area and south and east of LA. Many of us travel to Santa Barbara frequently so having local SB traffic, weather and news would be great. Can u feed us CBS, ABC and NBC local news eminating from Santa Barbara in addition to the LA stations we already get?
Many times while I am browsing the On Demand options for my 4 year old an age-inappropriate ad/trailer will be running. The most recent example is for The Other Woman. While I was looking for a Disney Jr. show "let's kick him in the balls" blared out of the tv.
Is there any way Verizon can keep the On Demand trailers to a PG / all ages appropriateness level? We've seen trailers for horror movies, trailers with violence, etc. and they are not things I want my daughter subjected to but I have no way of blocking these.
I realize this issue was brought up last year, but the names of packages have changed since then and I thought I'd add a couple more suggestions.
I think I understand the frustration people have voiced about losing channels between packages. When cable first was introduced there really wasn't a lot of choice. I remember the only packages was basic cable or premium channels such as HBO and Showtime. Over time the amount of networks has increased and with the advent of Dish Networks have increased the value of certain networks based on their demand.
I don't think it's unreasonable for customers to assume when they upgrade to the next tier of service that they retain the channels they started with. What I don't know is what channels that were added that caused the need to eliminate channels to compensate to cost of the upgrade package.
As of May 2104 the difference between the Select HD and the Preferred HD (formerly called Prime) is 50 new channels and 12 eliminated channels.
Among the eliminated channels, BBC America and Boomerang which many have voiced a concern about. My question, are there any new channels added that equal the cost of these two networks? From the list of the additional channels when upgrading to Preferred HD there seems to be more sports, government news sites and specialty networks such as Comedy Central and SyFy Channel. I think most customers want the added specialty networks, but Select HD went from zero sports and government news sites to three instances of C-Span and half a dozen sports networks. All great additions, but do we need to lose Boomerang and BBC America in the process?
Unique stations like BBC America offer some of the most innovative programming in the world so treating it like a throwaway network while adding more duplicate networks doesn't seem equitable. However I have no knowledge of how network agreements work. I would assume you have 3 versions of C-Spans because that's they way they are bundled for the market. All I know is that bumping up to Extreme HD just to get back BBC America and Boomerang doesn't make any sense when I'm be asked to pay for over 200 channels I really don't want.
If I had one more pitch, it would be to separate sports from basic entertainment packages and use it like an al carte addition. That would eliminate around 8 networks from the Preferred HD package. Lets say that bundle costs $5 to $10 then Preferred HD should get more programming unless returning of the 12 eliminated stations uses up that savings. Sports fans can pay the extra $5 to $10 for Preferred HD plus sports. If you haven't guessed I'm not really a sports fan, but I don't think of this suggestion as penalizing sports fans. I'm just saying to go from zero sports with Select HD to adding 8 sports related networks with Preferred HD. Sports is clearly taking up the lion's share of additional programming. If you're not into sports, you're in the situation of losing what you like in lieu of what you don't. If most sports fans aren't into the specialty networks like Animal Planet or Oxygen, they should be able to get this sports package with the Select HD package which would end up saving them money.