The problem I experienced and am trying to rectify may serve as an area for Verizon improvement. I had FIOS Freedom Essentials with a low definition box. I was convinced when I called to see about switching to HD that I had to leave Freedom Essentials. This appears to be incorrect, that the plan had HD channels and that all I had to do was swap the box. In agreeing to an "upgrade" what actually happened was a drastic cut in the number of TV channels available and a 2 yr contract. Trying to reverse the order has been very trying and counterproductive to the goals of Verizon's customer service. May I suggest enabling the FIOS support personnel have access to the details of all plans (esp old, but active) so as to avoid such errors and ill-will.
It is nice to see all the statistical information in the System Information field of my DVR. It would also be nice to add these 2 features:
1) The DATE of the latest release. (currently 1.8, build 2.54) but what date was it released on??? January 2010 or November 2010?
2) The updates performed from the previous version to version1.8. What improvements are there from 1.7 to 1.8? Any bug fixes? Customers like reading about the specific improvements verizon is making with its services.
on 12-26-201012:23 PM - last edited on 01-04-201111:19 AM by DougVZ
The low battery alarm goes off about every two months. Usually about 2:00 am. If I disconnect and reconnect the battery, the situation resolves itself. I get up and push the defeat button but it is only temporarily effective and I have to repeatedly activate it. Since I don't even care about or need a battery backup, it is very irritating.
It would be nice if the Guide would show the favorite status of each channel and let me change it right in the guide. By the time I navigate through the settings, I sometimes forget the channel I was on. Each channel would just show a small 1, 2, both, or none. Then, a button press could turn on or off the 1 or 2 indicator. Not a big issue, but it would make it so much easier to set up my favorites.
Program one of the HD-DVR remote buttons to function like "back" on a web browser. With 100s of channels in even the basic packages, it's often hard to remember where you just WERE. It'd be great to just be able to click back-back-back and go through the channels previously tuned. Maybe it's there now, but I couldn't find it. Thanks.
As a long time customer of Verizon in phone, internet, cell, and recently TV...I think it's important that Verizon pick up as many channels/line ups as possible. I live 30 minutes from San Diego County but Verizon does not air San Diego sports unless a Los Angeles channel airs them or if a major station like ESPN or CBSSports puts them on. it would be great for Verizon Fios to carry BOTH LA and SD sport markets; especially when the Inland Empire and Orange County areas are viable communities that thrive for both LA and SD Sports.
If you weren't aware, a new sport channel was created called FOXSportsSD. FOXSportsSD is now the flag station for The San Diego Padres, possibley the SDSU Aztecs, The USD Toreros, and they might also televise San Diego Chargers, Clippers, and Ducks games. Unfortunately Verizon does not carry this channel, but Cox Cable and Direct TV do.
If Verizon wanted to pick up their "sport" value, then I recommend FoxSportsSD. This is a great channel that would bring more customers to Verizon Fios; especially in the Inland Empire and Orange County markets that enjoy both major sports markets of Los Angeles and San Diego.
On a final note...after calling VerizonFios, the person over the phone stated that due to possible "legalities/rights" our community could only get LA channels/feeds because we live in the "Los Angeles Market." If that is the case....why can VerizonFios carry BYU, BigTen Network, WGN, TBS, FoxCollegeSports (Atlantic, Central, Pacific, Central) channels in an "Los Angeles Market," but they can't carry FoxSportsSD Channel?
I just switched from Time Warner yesterday. Everything looks great! However, I do miss the ability to have basic controls for my audio receiver. It would be great if this could be a feature request for a future remote control, or if one of the Verizon iPhone apps enabled programming of different audio receivers (I haven't checked these out yet).