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Enter New Idea


Status: Acknowledged
by eglb on ‎12-31-2010 07:08 PM

The problem I experienced and am trying to rectify may serve as an area for Verizon improvement.  I had FIOS Freedom Essentials with a low definition box.  I was convinced when I called to see about switching to HD that I had to leave Freedom Essentials.  This appears to be incorrect, that the plan had HD channels and that all I had to do was swap the box.  In agreeing to an "upgrade" what actually happened was a drastic cut in the number of TV channels available and a 2 yr contract.  Trying to reverse the order has been very trying and counterproductive to the goals of Verizon's customer service.  May I suggest enabling the FIOS support personnel have access to the details of all plans (esp old, but active) so as to avoid such errors and ill-will. 


Status: Acknowledged

Add Flickr Widget

Status: In Progress
by Banjaxx on ‎12-31-2010 03:46 PM

- letting me browse , SEARCH (by field, by tag) and view my flickr photos and videos


- provide a configurable slideshow option, including full resolution, show title/photo name, fill screen, ken burns panning, start stop duration timer


- provide slideshow to also allow selection of a fios music channel to play back in the background simultaneously.

Status: In Progress

System Information Updates

Status: Maybe Later
by rko316632 on ‎12-27-2010 06:25 PM

It is nice to see all the statistical information in the System Information field of my DVR.  It would also be nice to add these 2 features:

1) The DATE of the latest release.  (currently 1.8, build 2.54) but what date was it released on??? January 2010 or November 2010?

2) The updates performed from the previous version to version1.8.  What improvements are there from 1.7 to 1.8?  Any bug fixes?  Customers like reading about the specific improvements verizon is making with its services.

Status: Maybe Later
This information is already provided from the at At Home Blog ( Every software release gets a blog post that describes changes to the application. Not sure it is worth the effort to include that in the actual set top box software...

Back up battery alarm defeat button

Status: Clarification Needed
by Bednarski on ‎12-26-2010 12:23 PM - last edited on ‎01-04-2011 11:19 AM by Admin Emeritus

The low battery alarm goes off about every two months.  Usually about 2:00 am.   If I disconnect and reconnect the battery,  the situation resolves itself.   I get up and push the defeat button but it is only temporarily effective and I have to repeatedly activate it.  Since I don't even care about or need a battery backup, it is very irritating.   

Status: Clarification Needed
I agree with Prisaz, it sounds like there's an issue. I suggest contacting Verizon. Here's the direct link to Residential Support:

Here are links with all means to contact Verizon: The Chat link will load after the page is fully loaded.

Finally, the Verizon Troubleshooter has a number of resources that allow you to try and fix your issue, if that's the way you'd like to go: There are some steps there for phone support that you can walk thru and maybe resolve the issue prior to calling support. You can also post any questions in the appropriate forums here, and a peer will try to help.

Support managing Favorites from the Guide

Status: Acknowledged
by on ‎05-03-2012 01:15 PM

It would be nice if the Guide would show the favorite status of each channel and let me change it right in the guide. By the time I navigate through the settings, I sometimes forget the channel I was on. Each channel would just show a small 1, 2, both, or none. Then, a button press could turn on or off the 1 or 2 indicator. Not a big issue, but it would make it so much easier to set up my favorites.

Status: Acknowledged

History/Back Button

Status: Acknowledged
by jscooper22 on ‎12-22-2010 01:26 PM

Program one of the HD-DVR remote buttons to function like "back" on a web browser. With 100s of channels in even the basic packages, it's often hard to remember where you just WERE. It'd be great to just be able to click back-back-back and go through the channels previously tuned. Maybe it's there now, but I couldn't find it. Thanks.

Status: Acknowledged
I am going to say that using the left arrow (back) and right arrow (forward) is there for most of the user interfaces... but you seem to be describing a bit bigger application of "back". Definitely something interesting to look into

testing new widgets, software, STB's etc... all facets.

Status: Already Exists

STB Clock

Status: Maybe Later
by ktm1977 on ‎12-12-2010 05:44 PM

Can you make the colon on the STB display clock stop blinking?  It's distracting.

Status: Maybe Later
Hear you... but on the to do list have to put this lower than some of the other items

As a long time customer of Verizon in phone, internet, cell, and recently TV...I think it's important that Verizon pick up as many channels/line ups as possible.  I live 30 minutes from San Diego County but Verizon does not air San Diego sports unless a Los Angeles channel airs them or if a major station like ESPN or CBSSports puts them on.  it would be great for Verizon Fios to carry BOTH LA and SD sport markets; especially when the Inland Empire and Orange County areas are viable communities that thrive for both LA and SD Sports.


If you weren't aware, a new sport channel was created called FOXSportsSD. FOXSportsSD is now the flag station for The San Diego Padres, possibley the SDSU Aztecs, The USD Toreros, and they might also televise San Diego Chargers, Clippers, and Ducks games.  Unfortunately Verizon does not carry this channel, but Cox Cable and Direct TV do.


If Verizon wanted to pick up their "sport" value, then I recommend FoxSportsSD.  This is a great channel that would bring more customers to Verizon Fios; especially in the Inland Empire and Orange County markets that enjoy both major sports markets of Los Angeles and San Diego.


On a final note...after calling VerizonFios, the person over the phone stated that due to possible "legalities/rights" our community could only get LA channels/feeds because we live in the "Los Angeles Market."  If that is the case....why can VerizonFios carry BYU, BigTen Network, WGN, TBS, FoxCollegeSports (Atlantic, Central, Pacific, Central) channels in an "Los Angeles Market," but they can't carry FoxSportsSD Channel?

Status: Acknowledged

Video Streaming through Media Manager

Status: Acknowledged
by franklins on ‎11-06-2010 08:11 PM

I enjoy displaying the photos, videos and FM radio from my laptop on the TV. 


It will be nice if there is an option to add an online video streaming link to media manager and access that online video from TV using Media Manager.


This might be a great value added for Verizon Media manager.

Status: Acknowledged
If you have a Windows computer - Already Exists. We have a solution coming for Mac OS homes.

Have Custom Record Schedule Survive DST

Status: Acknowledged
by Silver Contributor III ‎11-04-2010 08:25 PM - edited ‎11-05-2010 08:43 AM

I have some custom recording times configured (can only watch the beginning of Tonight Show but no need to record all of it).

But will have to redo it after Sunday because fall back from DST causes it to record an hour earlier. My Outlook Calendar can figure it out, why not DVR schedule?

Status: Acknowledged

Ability to control audio reciever

Status: Maybe Later
by charlesjwalter on ‎10-31-2010 07:31 AM

I just switched from Time Warner yesterday. Everything looks great! However, I do miss the ability to have basic controls for my audio receiver. It would be great if this could be a feature request for a future remote control, or if one of the Verizon iPhone apps enabled programming of different audio receivers (I haven't checked these out yet).


Very pleased so far!

Status: Maybe Later
I would love to make the smartphone apps control more traditional A/V equipment... but that equipment has to speak IP or your smartphone has to put out infra red signals... right now neither do that. We will keep this suggestion in mind when we design a new remote control

HD DVR Multiroom Share

Status: In Progress
by iluvink on ‎10-30-2010 06:10 AM

As it stands now, a Multiroom HD DVR can share it's HD recording with a HD box, but not another HD DVR.  Can this be changed?

Status: In Progress
We are working on this feature and hope to have it available soon. Thanks for the suggestion.

Channel Guide

Status: Already Exists
by rg3637 on ‎03-28-2012 10:41 AM

Channel Guide should be sortable by channel NAME as well as by channel NUMBER.

Also, Channel Guide should be able to be ZOOMED so it can be seen by those of us who are near-sighted.


Closed Caption Setup

Status: Maybe Later
by MatthewH12 on ‎10-24-2010 02:14 PM

Why does IMG 1.7.1 currently only offer the option to turn CC's on and off, and change to CC1-4? The STB's user-setup menu let's me change the font, size, colors etc, so why doesnt IMG?


Status: Maybe Later
It is S.M.O.P. -- a simple matter of programming -- we have to write the code to add those preference settings to the guide... and truthfully this is the first request I have seen for it in 6 years... but it is a feature I will keep top of mind as we scope new releases
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Have an Idea?
If you have a new idea to share, please search before posting. Many times someone else has already posted your idea and you can just vote there instead!
Idea Statuses

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