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Parental Locks

Status: In Progress
by CheleB on ‎01-18-2011 08:44 AM

1.  I would love to be able setup time blocks where my children are not allowed to watch TV and get their homework done or go to bed without me always ending up as the bad guy.


2. Also, the ability to lock programs or channels is great, but it is annoying when I have to unlock a channel every time I move off the channel and return later during the same viewing session.  I have turned off the global lock at times but forget to turn it back on and then my children have free access to shows that are not permitted in our home when they get on.  


  • It would be nice to have the lock reset when the box is turned off and then back on
  • I'd like to see an unlock option that allows a time limit (end of show, 2hr, 4hr, etc) for the show, the channel or all parental controls.


Status: In Progress

Item #1 is in progress and will be delivered in IMG 1.9 (next version of the guide software). In a subsequent release we are working to address the problem you outlined in #2.


Feature To Turn Off Tickers

Status: Maybe Later
by on ‎01-18-2011 08:08 AM

Wouldn't it be cool if we had the ability to turn off those annoying tickers such as those on ESPN and cable news networks?  Or even turn off those big, bright logos like CNN?  I realize this may seem to be a far-fetched idea for today, but it sure would be cool down the road if providers like Verizon could work with the networks to enable a feature like this.  It would help with the lifespan of our plasma TVs too!

Status: Maybe Later
Definitely having those conversations... but also definitely a bit down the road.... pretty big changes necessary across the entire signal path... from the content provider all the way to your home.

When you were in the DVR recorded programs list, you could delete a recorded item without having to go through multiple menus... you would just press the red button on the remote (like the colored letter "C" on my remote) and you'd get a prompt and just select yes to delete it. Why can't you guys make it that easy?

Status: Accepted
I am all for less clicks... any idea with less clicks is always accepted here...

A couple of user selections

Status: In Progress
by brandica13 on ‎01-16-2011 02:56 PM

1.  There should be a way to check the history of DVR'd schedule and shows.  One day I left for the day thinking that a certain show would be recorded, it was in the schedule and everything was fine and then when I got home, it was not there.  I have no way to find out why it wasn't recorded.  there is no one in my house who could have deleted it.


2.  You should be able to jump to a certain point in a show that you are watching in DVR.  If you are searching for something you should be albe just to choose - go to 6:56 min in and it would jump to there.


3.  Also you should be able to see in the info of a show when the original air date was.  So that way you can see which season it might have been originally aired in.


4.  If you are looking at the Recorded DVR shows, there should be an easy way to see the 'upcoming show'.  Sometimes if you are running out of room in the DVR, you can look at an upcoming show and then record it the nex time it comes on


5.  Also I record several DVR TV shows that are also available on both the non HD channel and the HD channel.  So if I want to cancel a show say on channel 5.  About 5 minutes later, it shows back up on the schedule on channel 505.  There should be a way to permanently delete a show from being recorded so you don't have to keep deleting the same show over and over.


6.  Last one is that if you are viewing the information on a show that is like a 'season pass' type show, you should be able to cliek on a recorded show and see the upcoming shows to see when the next show will come on and whta it will be about


Status: In Progress
Almost every one of those in is IMG 1.9 release.


Status: Maybe Later
by fttp4me on ‎01-13-2011 08:00 PM - last edited on ‎01-14-2011 11:28 AM by Admin Emeritus

How about tabs for the DVR similar to tabs in web browsers.  The tab can show the name of the show currently on the DVR's 2nd tuner, and allow a SWAP feature between the two tuners.  The tab could be customizable so that other information could be displayed, for example if I am watching a sports game, enabling a tab might automatically connect to the Internet and start retrieving information and stats on the team, players, etc.  On commercials, the tab could bring up prices at different retailers for the product being advertized.  Another use for the tab might be to have the menu to my favorite pizza place, and I could place my order right from the TV.  Of course some of these options might be able to be implemented as just selectable options in the main menu, the idea of tabs is just more of a quick shortcut and Internet type feel to it that doesn't require more than 1-2 clicks on the remote to swap through information while still watching Live TV.

Status: Maybe Later
The big challenge is the multi-tasking that is described. The newest boxes can only support 1 foreground app and 1 background app... most boxes out there though can only do 1 at a time (was killer engineering to make our boxes do 2 apps at the same time). We do have this to a certain extent and will build on it... using the widgets dock. In IMG 1.9 you can pick which apps (including some that access the internet) go on the widgets dock and then use the FiOS TV button on the remote control to swap between video and app. So you could click widgets, select the widget you assigned to the dock (so technically 1-3 clicks). Check out CNN to see the FiOS TV button supporting swapping between video and Twitter for CNN.

flexview hd

Status: Acknowledged
by on ‎01-01-2011 02:26 PM


Hello verizon but this flexview fios offers,  is still years behind services such as Amazon on demand and apples itunes, but much more  threatened by Microsofts t zune service, which includes  PC/ media player/windows phone 7/ and TV through xbox. By not offering hd content with surround sound right off the bat , who do you think is going to use this service. Secondly if you think customers are going to pay those prices fore SD content with stereo sound ,well sorry not going to happen.


fios needs to realize widgets that come free on new TV's and game consoles are the threat ; not cable or satellite . 


Also where is windows phone 7 support for fios.Enough of this per phone model support. In two years no one will care for droid or blackberry..gonna be an apple/windows world for smartphones.period


so that's my IDEAS





Status: Acknowledged
So many ideas in one release... so status is tough to pick: HD content in flex view (in progress), Windows 7 support (Maybe Later)... we spent alot of money on WinMo devices only to have little to no customers use the apps (can't say that I agree the future will be MS / Apple until we see some evidence of them gaining as opposed to losing users), prices on the movies (Maybe Later).


Status: Acknowledged
by eglb on ‎12-31-2010 07:08 PM

The problem I experienced and am trying to rectify may serve as an area for Verizon improvement.  I had FIOS Freedom Essentials with a low definition box.  I was convinced when I called to see about switching to HD that I had to leave Freedom Essentials.  This appears to be incorrect, that the plan had HD channels and that all I had to do was swap the box.  In agreeing to an "upgrade" what actually happened was a drastic cut in the number of TV channels available and a 2 yr contract.  Trying to reverse the order has been very trying and counterproductive to the goals of Verizon's customer service.  May I suggest enabling the FIOS support personnel have access to the details of all plans (esp old, but active) so as to avoid such errors and ill-will. 


Status: Acknowledged

Add Flickr Widget

Status: In Progress
by Banjaxx on ‎12-31-2010 03:46 PM

- letting me browse , SEARCH (by field, by tag) and view my flickr photos and videos


- provide a configurable slideshow option, including full resolution, show title/photo name, fill screen, ken burns panning, start stop duration timer


- provide slideshow to also allow selection of a fios music channel to play back in the background simultaneously.

Status: In Progress

System Information Updates

Status: Maybe Later
by rko316632 on ‎12-27-2010 06:25 PM

It is nice to see all the statistical information in the System Information field of my DVR.  It would also be nice to add these 2 features:

1) The DATE of the latest release.  (currently 1.8, build 2.54) but what date was it released on??? January 2010 or November 2010?

2) The updates performed from the previous version to version1.8.  What improvements are there from 1.7 to 1.8?  Any bug fixes?  Customers like reading about the specific improvements verizon is making with its services.

Status: Maybe Later
This information is already provided from the at At Home Blog ( Every software release gets a blog post that describes changes to the application. Not sure it is worth the effort to include that in the actual set top box software...

Back up battery alarm defeat button

Status: Clarification Needed
by Bednarski on ‎12-26-2010 12:23 PM - last edited on ‎01-04-2011 11:19 AM by Admin Emeritus

The low battery alarm goes off about every two months.  Usually about 2:00 am.   If I disconnect and reconnect the battery,  the situation resolves itself.   I get up and push the defeat button but it is only temporarily effective and I have to repeatedly activate it.  Since I don't even care about or need a battery backup, it is very irritating.   

Status: Clarification Needed
I agree with Prisaz, it sounds like there's an issue. I suggest contacting Verizon. Here's the direct link to Residential Support:

Here are links with all means to contact Verizon: The Chat link will load after the page is fully loaded.

Finally, the Verizon Troubleshooter has a number of resources that allow you to try and fix your issue, if that's the way you'd like to go: There are some steps there for phone support that you can walk thru and maybe resolve the issue prior to calling support. You can also post any questions in the appropriate forums here, and a peer will try to help.

History/Back Button

Status: Acknowledged
by jscooper22 on ‎12-22-2010 01:26 PM

Program one of the HD-DVR remote buttons to function like "back" on a web browser. With 100s of channels in even the basic packages, it's often hard to remember where you just WERE. It'd be great to just be able to click back-back-back and go through the channels previously tuned. Maybe it's there now, but I couldn't find it. Thanks.

Status: Acknowledged
I am going to say that using the left arrow (back) and right arrow (forward) is there for most of the user interfaces... but you seem to be describing a bit bigger application of "back". Definitely something interesting to look into

Support managing Favorites from the Guide

Status: Acknowledged
by on ‎05-03-2012 01:15 PM

It would be nice if the Guide would show the favorite status of each channel and let me change it right in the guide. By the time I navigate through the settings, I sometimes forget the channel I was on. Each channel would just show a small 1, 2, both, or none. Then, a button press could turn on or off the 1 or 2 indicator. Not a big issue, but it would make it so much easier to set up my favorites.

Status: Acknowledged

testing new widgets, software, STB's etc... all facets.

Status: Already Exists

STB Clock

Status: Maybe Later
by ktm1977 on ‎12-12-2010 05:44 PM

Can you make the colon on the STB display clock stop blinking?  It's distracting.

Status: Maybe Later
Hear you... but on the to do list have to put this lower than some of the other items

Video Streaming through Media Manager

Status: Acknowledged
by franklins on ‎11-06-2010 08:11 PM

I enjoy displaying the photos, videos and FM radio from my laptop on the TV. 


It will be nice if there is an option to add an online video streaming link to media manager and access that online video from TV using Media Manager.


This might be a great value added for Verizon Media manager.

Status: Acknowledged
If you have a Windows computer - Already Exists. We have a solution coming for Mac OS homes.
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