I am a reluctant Comcast customer. I would like to change to FIOS but will not use the large boxes required by FIOS -- too big and clunky. Also, Comcast has given me 3 std STB's and a HD STB for free each month. I hope this feedback gets thru to the FIOS product management and marketing teams.
The one nice thing about DirectTV was that their STB came with an ANT IN coax jack, so any local digital programing information picked up by your external antenna would be incorporated into the GUIDE. I do miss that function.
I'm trying to watch The Office right now on The CW, and the audio drop-outs are making it impossible to follow the dialogue. I've been noticing occasional drop-outs for a while now, but it's just unbearable now.
What's worse, when I try to use closed captioning to follow dialogue during a movie, half the time they're out of sync!
There should be a button on the remote that allows you to speak what you are looking for instead of having to navigate your complicated menu or type in what i'm looking to watch or record. This idea will make Verizon a ton of money and I want a cut!
I have an HD tv in my room and I want an option in the settings to turn off non HD content on both channel scrolling and in the on demand menu. I can't tell you how many times I've ordered a movie in standard def by accident! You should promote me from TAM to Idea Executive!
The features Verizon Fios offers are great, but using the remote is not so great. I think adding a qwerty keyboard to the remote to make the features more user friendly is a necessity. It is awkward and outdated to use the remote to access all the great features fios offers.
Having a keyboard would make things simpler. Please consider this.
Rather than developing FiOS Remote and DVR apps for each developer, why not develop a Webkit based application that would work on all phones? This would require much less R&D and you can still put it in most cell phone app stores. The only two reasons I can think of not to do this is:
1) some phones will not give webkit proper access to work through the local network
2) Verizon is intent on giving priority access to this feature to VZW phones (but this does not seem to be the case, as non-Verizon Android phones are supported)
Living in Annapolis, Md. my Verizon FiOS TV gives me both the local stations from Baltimore, Md., and from Washington, DC. I get them all except for the CW station (WDCW, WDCW-HD) from WAshington, DC. The problem with the Baltimore CW station (WNUV-TV, WNUV-TV HD) is during this time of the year, they show college basketball during the 'Prime Time' shows and air the shows at a later time (which throws my DVR off from copying the shows). The games run longer than the guide time shows, and the shows start right after the game. With the Washington CW stations in the channel line-up, I would have a better chance of getting the shows copied correctly. Verizon does carry WDCW and WDCW-HD on the Washington, DC local channel guide. Just add the stations to the 'Annapolis' Verizon as well.
We remember when the channel guide was 4:3 and when it was finally upgraded to 16:9, it looked fantastic. Why would you go back to bars on the sides? It looks like it's just to fit the B for search icon on the left. If that's the reason, please just put it some place else. The guide looks terrible not filling the entire screen and is a step backward.
I just received my January edition of Spotlight on FIOS Magazine today, January 14th. Any chance you can mail it in a more timely fashion, say, so that it is received by or at least on the 1st of the month?
I saw that there was a free preview of HBO & Cinemax between the 10th and 13th. A lot of good that does me and you as well. Isn't the idea of a free preview to get customers to sample it and, hopefully, sign on to those channels? Well, you missed your opportunity for that to ever happen when your customers aren't aware of it to begin with.
I think that On Demand TV should be updated daily. I know that shows have aired but On Demand is a month behind. There I no reason why it can't be updated. So frustrating!!!!! We pay for the service but it stinks when you can't get the shows you are looking for. So upset. I keep looking to see if it;s been updated but NO such luck!! Not that I think anyone will read this post either but it's worth a try.