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Enter New Idea

Remove inappropriate on-demand ads

Status: Acknowledged
by Silverheart on ‎07-21-2014 06:55 PM

Now that the channel guide has been updated, the bottom frame advertises on-demand movies. We find many of these ads inappropriate - as we don't want to see erotic or demonic movie ads - especially considering the kids.  We would like control over what we watch - including what is featured on this channel guide. This should be appropriate for the whole family. 

Status: Acknowledged

Greatful as I am for Verizon's new FIOS 1 news service in my region, it's just not right that, now, one second after I turn on my tv, the box automatically switches from the channel that I was last on to the channel Verizon wants me to start with - FIOS 1.


FIOS is great and beats cable.  But bit by bit, it's turning into an intrusion.  More and more I'll press a key like Guide, and FIOS will try to sell me something.


But automtically reverting to FIOS 1 everytime I turn on tv from the channel I was watching, is just one of those things that I'm sure seems like no big deal in the corporate boardroom - but really is a very big deal.  Every time I turn on the TV, Verizon reminds me that it is the master, not me the user.  Every time, I'm reminded the subtlety with which Verizon is increasingly trying to take control of my television.


It's not right.

Status: Already Exists
Please follow the suggestions posted below.

Update PDF Channel Listings

Status: Acknowledged
by sbhnet on ‎07-19-2014 06:57 PM

The channel listing for my area is over a year out of date.  If you're going to continue to provide a link to a pdf users can download, please update it more often and/or provide information as to when it will be updated.  Thanks!

Status: Acknowledged

Customer Service

Status: Acknowledged
by TAF34 on ‎07-18-2014 12:34 PM

Show up for a repair appointment or at least call if/when you are going to be late.  I waited 4 hours for the tech to show, as my appt was between 8 and 12.  No tech, no call.  I call Customer Service and do I actually talk to a human being, NO! The recording asks if I can wait a bit longer .. at least an hour so I waited ... 2 hours .. no call, no tech.  Comcast service itself was not great but at least when I called I could talk to a human.

Status: Acknowledged
Please make In-Home Agent available as an app for the iPad, iPhone, and any other device as I am in need of assistive devices and besides I guarantee many of your other customers would appreciate it as well!
Status: Acknowledged

Info Bar Time Limit

Status: Acknowledged
by IrisGMessina on ‎07-16-2014 10:22 AM


   I recently upgraded to Extreme.   And have to admit it is not very extreme to me.   There is alot of lag time when using the smaller box in the rooms not marked Den or the main box.   The channel icons hardly show up.

   And specifically I am greatly missing the option we had before to pick how long we want the info bar to stay on the screen.   We had times of 10-20-30 seconds.  Please reconsider and bring that option back ASAP.

Status: Acknowledged
0 Votes

It is hard for me to understand a company that is trying to compete with Comcast and Satellite dishes would take away a very useful item as “Set Reminder”.


I received my Quantum FIOS DVR box that will finally record more than two shows at a one time and I find out from the service tech that you are doing away with “Set Reminder”. I almost cancelled the whole order, because I use “Set Reminder” all the time and I know a lot of other people use it to track the shows or sporting events they want to see.


If it becomes more frustrating than I can take, I will change to Comcast because they seem they are one step ahead of Verizon on all areas all the time.


Thank you,

Status: Acknowledged

Extend FIOS to Apple Pie Meadows

Status: Acknowledged
by mattfam5 ‎07-13-2014 01:12 PM - edited ‎07-13-2014 01:13 PM

Please extend FIOS to Apple Pie Meadows, off of Apple Pie Ridge Road, Frederick County, VA.  FIOS terminates at this time less than 1-mile in either direction of the community.  Thank you!  Humbly and respectfully.

Status: Acknowledged

TV Features

Status: Acknowledged
by p-a-dave on ‎07-12-2014 02:14 PM

Verison, plese, please bring back the size function on the remote (# button)!!!  It made watching standard definition tv so much better.  now we get either black bars or a wide stretched screen that makes everything look too wide.

Status: Acknowledged

If the system is good enough to record from 10 TVs at once, why can't it store the TV id with the show and when a user wants to display recorded shows he has the option of choosing the TV id and only gets the shows that were recorded by that particular TV.  Putting all recorded shows into one big bucket meams the user has to look at all recorded shows and try to find his own.

I currently have FIOS with multi-room DVR and it works great.  Thanks

Status: Acknowledged
0 Votes

I hate the new smaller set top box

Status: Acknowledged
by Catlady1 on ‎07-11-2014 05:49 PM

My old HD (not a DVR) Set top box "died."  It had a clock/channel indicator on the front and a pass-through power outlet for the TV.  The new box has neither.


I want a box which shows the channel and has a pass-through outlet for the TV.


My alternate suggestion is to put to use the USB jack on the front of the STB, to allow a clock/channel indicator to be connected to the STB, and maybe also have a pass-through for the TV.

Status: Acknowledged


Status: Acknowledged
by RyanSteele on ‎07-03-2014 08:58 PM
Please add a screen saver to live TV... When pausing. DirecTV and Comcast both have had that for many years. It's a great protection, otherwise we must always turn it off when we step away.....
Status: Acknowledged

Purchasing movies on demand

Status: Acknowledged
by Klang74 on ‎07-03-2014 10:02 AM
I recently cancelled my service due to a military relocation. Prior to canceling my service and purchasing movies I researched if I would be able to keep the movies if I cancelled because I know that I will be moving every three years and I may not move to an area that offers Verizon fios. This is what I found from a Verizon support website:<br><br>What happens to the Multi-Screen videos I purchase if I move away or leave Verizon?<br>You can still view Multi-Screen videos you have purchased after you disconnect your Verizon services as long as you maintain your User ID and password at the Multi-Screen Store.<br><br>After reading this I bought another movie the day before I knew I was going to cancel. After canceling I asked, just to make sure, if I would still be able to keep my movies and I was told no. They said that unfortunately once I cancel I lose the movies. My suggestion is that maybe you have a disclaimer when you buy the movies that says you won't keep them if you cancel your service. Also, remove the statement on your website that says you can keep them. I bought over five movies, all for my children for about $100, I would have rented them if I knew and bought the DVD. As someone who deals with the hassle of moving often, every three to four years, this is one headache I do not need.<br><br>Thank you.
Status: Acknowledged

More channels on FIOS MOBILE App!

Status: Acknowledged
by kittyboo2121 on ‎07-02-2014 08:50 AM
I now understand that I have far more channels available on the FIOS Mobile app when I'm at home using Wifi, and I appreciate that. My issue is when I'm home, while it's very nice to have more channels available I'm home and could very easily just watch the television, versus when I'm out! Could you please make more channels available on the mobile app. Thank you.
Status: Acknowledged
0 Votes

please either make a separate app for live stream tv for Verizon wireless users,  or make iat a separate option for us.   as a verizon wireless consumer i would like the ability to watch live tv on my mobile device and then mirror that to my TV or compatible viewer.       i wish i could just pay a small fee for that option on my mobile device, with out having to buy fios tv and have local channels  

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