Customers With Disabilities

    Verizon Business Sites

Enter New Idea

Thru a process on 8 hours of phone calls and 5 DVRs sent me before one was usable.


You are sending poorly refurbished ones with major dents and fans that are so poorly cleaned that they will not turn.

I had to go thru numeras calls with long holds and out of service for severl weeks before I received a used one in decent shape. Then you charged me rental on the ones I received and returned.

It took two calls to billing and 2 hours total time to get those credited.


next time if I have a problem, it will be easier to discontinue service, send back equipment, and then start up service again with all new equipment with a competitor. That includes three phone lines, internet, and top of line TV package.

I guess you have gotten so big that service does not matter to you anymore.


If you care to takl to me about -- you have my number

Status: Acknowledged

Easier to use Guide & DVR

Status: Acknowledged
by kevinandchris on ‎09-16-2014 03:47 PM

It would be great to filter redundant SD channels.  Currently you can only filter to HD which will not show you channels that are SD and not avialable in HD.  DirecTv permits you to selectively remove any redundant SD channels.


When paging through channels on the guide, the highlighted channel is not at the top of the page.


No option to delete a DVR program after watching or during watching from remote one button


Search should show guide, dvr and ondemand at one time, not one at a time.





Status: Acknowledged
0 Votes


Status: Acknowledged
by scottjammin on ‎09-15-2014 05:33 PM

your fios mobile app needs to support google chromecast.  Truth is you should be moving away from these 1980's STB technology and providing all content by some form of  streaming, modern networked  TV's have the capability. reserve the STB for customers with  older TVs 

Status: Acknowledged
0 Votes
I request Verizon to wait until between 3am and 6am the next morning of a scheduled free preview (ie. Starz, EPIX, etc.) to cut the feed or at the very least allow for the conclusion of films that are airing during the free scheduled preview. Other cable companies usually wait until 3-6am EST the following day of a scheduled free preview to disable channel authorization.

Many providers including FIOS participated in a free preview for EPIX this weekend:


Wolf of Wall Street premeired on Sunday 9/14 at 10pm EST. The film is 3 hours long, so the airing concluded on 9/15 at 1:05am EST. However Verizon cut the free EPIX feed at 12:25am on 9/15 as the film was airing. As a result, my DVR was unable to record the entire film which I had been looking forward to recording/watching during this free preview weekend for quite some time. What a slap in the face to FiOS customers.

Status: Acknowledged
0 Votes

Catholic channel ny

Status: Acknowledged
by Mimidaze on ‎09-10-2014 10:17 AM
I think you should have Net tv ny on your lineup and not only on demand . Your demand does not list all the shows . For net tv coming from a catholic family it is nice to be able to watch your msgr host their own cooking show breaking bread . And Iam disappointed that you guys are not showing this show. Our msgr jamie is a very active person in our community . All the other cable networks air it and I think you guys should do the same
Status: Acknowledged

I'm so fed up with the bookmarking system for VOD. I have to keep clicking hundreds of times to access them. Then if I view a show list, then I have to click another hundred times to get back to my bookmarks. Then I have to scroll through ALL of them to find what I'm looking for because there is no way or put them in any kind of order. Then come to find I have 2 or 3 bookmarks for the same show. How can that happen???!


The following would make them much easier to use:


1. Assign a shortcut to immediately access "My Library>Bookmarks" such as one of the useless colored buttons or double press the "on demand" button

2. Allow us to change them from thumbnails to a text list

3. Allow us to put them in alphabetical order, or an order of our choice

4. Disallow/block duplicate bookmarks


These are very easy programming changes and would make VOD so much easier to use and navigate.

Status: Acknowledged

Channel Guide: DESCENDING order

Status: Acknowledged
by anonymouscoward ‎09-07-2014 09:12 PM - edited ‎09-07-2014 09:17 PM

Please add an option to show the channel guide in descending order.  Currently it is quite confusing that pushing the "up" button while watching TV goes to a higher numbered channel, but "up" in the guide goes to a lower numbered channel!  The two should match, by default.  At least give me the option to make it coherent.


In the guide, if you see a show that's listed down a few rows from your current channel, then once you're back to full-screen TV it's intuitive that pushing "down" should get you there!  But it doesn't, because up/down is inversed in the guide.

Status: Acknowledged

Add Retro TV in Richmond, VA?

Status: Acknowledged
by SharonGS on ‎09-07-2014 06:43 PM

I just discovered that Retro TV shows classic Doctor Who and will soon be showing the classic soap 'The Doctors', but I don't see a listing for the channel on FIOS in Richmond, VA.  Could it please be added?



Status: Acknowledged

I can barely read the online channel guide and the various listings in the DVR and other sections. I can't be the only one with this problem. I already set parental control to YES on something by mistake and cannot find how to turn it off without creating a pin and actually setting parental controls!! I had no intention of using those at all! If I can't read the notations on the screen of my TV without getting up and walking toward the TV, I might as well go back to Comcast!

Status: Acknowledged

Guide/TV Listings

Status: Acknowledged
by BucsFan1 on ‎09-06-2014 08:39 AM
Get rid of the commentary and just tell us who is playing. I do not want to read a paragraph to find out who is playing.<br>Or at least start off with the match up. example; Missouri vs Toledo...then add the commentary if you must.
Status: Acknowledged

FiOS Mobile app for MAC

Status: New Idea
by ksegura86 on ‎09-02-2014 03:01 PM

There should be a FiOS mobile app version available for desktop for MAC. Optimum has an app and the channels are live not just recorded. I believe an app would be best instead of having to go to everytime we wish to watch tv online and not all the networks have live streaming. 


Hallmark movie channel

Status: Acknowledged
by CindyRe ‎09-01-2014 07:04 PM - edited ‎09-01-2014 07:11 PM

The Hallmark movie channel should be with the regular Hallmark channel and not looked at as a movie channel like HBO and Showtime. It makes more sense for them to offered as a package, than as separate channels and both offered in each TV package.

Status: Acknowledged

How about putting the Maryland game on an HD channel instead of a game with now regional interest?

Status: Acknowledged

Fox Sports and FXX app support

Status: Acknowledged
by jsant2001 on ‎08-30-2014 05:31 AM
I think it would be great if Verizon would negotiate support for fxx and fox sports so we can use those apps. I already pay for both channels and want them on my phone. Please get this done since Comcast has both currently.
Status: Acknowledged

Make uour VMS work with a home theater PC.

Status: Acknowledged
by ‎08-29-2014 02:47 AM - edited ‎08-29-2014 02:55 AM

Make uour VMS work with a home theater PC. Or Media Center Extender, or have it decript the subscribed channels over QAM for use on our TV without extra hardware, so we need not rent additional boxes. There was some talk of it, where no STB would be required with the VMS. Now you have a limited number of IP channels,. Stop talking and start doing. I might pay a little extra for the VMS if it could do that. But not if I must rent all the extenders clients. I have Media Center PC and 12 tuners, and have no advantage with Quantum TV. Unless I wanted your VOD, or PAY PER VIEW.


Quantum TV with Clients $60.

Fios TV wit MEdia Center PC and 2 Cable Cards, $10.

VOD no thank you.

Status: Acknowledged
Idea Statuses
Have an Idea?
If you have a new idea to share, please search before posting. Many times someone else has already posted your idea and you can just vote there instead!
Have an Idea?
If you have a new idea to share, please search before posting. Many times someone else has already posted your idea and you can just vote there instead!
Idea Statuses

Account & Services

  • Pay Bill
  • Add/Change Services
  • Manage My Rewards+
  • Renew Your Contract
  • Manage Services
  • Visual 411

Email, News & TV

  • Check Email
  • Announcements

Support Tools