Customers With Disabilities
Enter New Idea
0 Votes

Please ADD TCM-HD and some other channels.

Status: New Idea
by Sammy14221 on ‎04-20-2014 07:29 PM

I have been a FIOS Ultimate HD subscriber and would like to see Verizon FIOS add the following channels in HD. I had them with my previous provider.


1. TCM-HD---channel I miss the most.

2. UP-HD

3. Inspiration-HD

4. Hallmark Channel HD

5 FS2-HD


7. ION Network---local channel 51.1 Batavia, NY

8. H2-HD

9. Esqure-HD

10. Longhorn--HD


In addition I would like to see the following local channels added to the WNY lineup.

1. CBC---Toronto-HD

2. CFTO-Toronto-HD

3. THIS Network 67.2

4. Retro TV Network 56.1


Correct Video Aspect to be Retained

Status: New Idea
by PaulAlbert on ‎04-19-2014 10:32 AM

To conserve HDDVR capacity I record in SD at times but there is a problem.

The video aspect keeps automatically switching to small partial screen every time we speed through commercials so we have to readjust video aspect back to full screen. That's 3 clicks on the aspect button after each fast forwarding through each commercial. Switching to smaller video aspect also occurs at show change when one show ends and the next begins. This makes no sense and is user unfriendly. Their are many other situations that the video aspect automatically switches back to partial screen and it has to be manually corrected. You can't take a fast look at the Weather Wigit or Search a show or in and out of Guide without that aspect automatically switching to partial screen.


Please make the aspect manual so it doesn't keep changing incorrectly automatically

or make it adjustable settings with the a manual default. Please offer Manual and Automatic settings .


I've had no luck suggesting this to verizon's Fiber solutions department for many years.

Currently, when I go to the VOD option for movies, it defaults to 'Watch in SD' regardless of any pre selections.  That is extremely frustrating as any level-headed person would assume that prior selections are taken into account and are not totally superfulous.  Worse, once one mistakenly enters the undesired SD default, they must exit and start over to get what should have been there to begin with.

Status: Acknowledged

Ability To Program FIOS TV Remotely

Status: Acknowledged
by WilmaF on ‎04-05-2014 04:06 AM

We would love to see the feature of being able to program FIOS TV from our computers, tablets and cell phones. Programming FIOS TV from the remote control on the Interactive Program Guide is very laborious and inefficient and can cause you to miss a substantial amount of the programs you would actually like to see by the time you find them on the guide. If we can already access the FIOS IPG from our computers, tablets and cell phones, then it's a mere extension of that idea to be able to program the TV remotely from those devices as well without actually tying up the TV in the process. The resulting efficiency would allow for a much better learning environment in the home.

Status: Acknowledged

Verizon Tv packages are so weird to me If you order the premiere package from Direct TV then you will recieve all the major movie channels, so it surprised me when I switched over to Verizon that even though I had purchased their most expensive Tv package that it still did not include HBO and Encore. I noticed this about thier other packages as well how channels were weirdly grouped. So in the basic package you get the Biograpy channel but in some of the higher packages you dont. I had even onced moved up to the second highest package to realize that it did not include all the espn channels. I hope that Verizon takes another look at how they group their channels and put together packages that make more sense.

Status: Acknowledged

Please add UV support for Verizon STBs

Status: Acknowledged
by on ‎03-27-2014 09:28 PM

I refuse to buy or even try out the first free on-demand video since I hate being restricted to a single service for videos I purchase or rent.  For those who don't know:


Works with many major streaming offerings except Verion Redbox Instant and Amazon Instant Video.
Supported steaming services:
Target Ticket
many more
Players exist for about any device: Windows PC, Macs, Roku, Apple TV, ipads, iPhones, Android, Windows phones, PS4, Xbox, various Blue Ray/ DVD players.. except of course Verion STBs.
I just bought a DVD/Blue ray DVD and it came with a UV code so now I can stream that movie on any platorm or service that supports UV.  Why can't this customer friendly service be available from Verizon STBs?
Status: Acknowledged

Extended Record Time for Live TV Shows

Status: Acknowledged
by noob09 on ‎03-21-2014 01:26 PM

Plenty of times I record a live sporting event only to find out that my recording does not have the entire game (game takes longer due to overtime/extra innings/rain delays). 


I would like there to be a default setting for extending recording time for Live shows.  This way I would be able to set that up once, say to always record 1hr more for Live shows.  So when I schedule a recording for a Live show it will record an extra hour each time without having to specify it each time.  I should also be able to change the extended record time when scheduling a single recording, say change it from 1 hr to only 5 minutes.



Status: Acknowledged

When you're Scheduled Recordings menu why the item that is highlighted first Cancel This Series? And then the confirmation default is Yes. Given that the DVR remotes are sluggish at best and unresponsive at worst this was a really, really stupid interface choice. We have had to recreate series many times when the DVR has queued up frustrated button mashing and fired them off at once. 

Status: Acknowledged

However much I despise Comcast [after too many years under their thumb while they were the sole cable/broadband provider in the area] I am envious of the voice command features. In particular the ability to speak a channel name and it comes up. I'm sick & tired of having to try remember the numbers of Science, BBC America, the several PBS stations, SyFy, Lifetime, etc. Usually I just wind up scrubbing through the schedule to find the channel I'm looking for and slogging through that huge block of sports stations we do not have any use for makes it even worse. 


How about enabling the USB port on the DVR [limited to standard Human Interface options] so we could plug in a small wireless keyboard? It would be far less frustrating than the current hunt & peck way we have to enter text to search on - especially when the DVR decides to be unresponsive for ten seconds then fire off all your queued up button mashes at once.

Status: Acknowledged


Status: Acknowledged
by on ‎03-16-2014 03:26 PM

Please add OAN HD.

Status: Acknowledged

Free Movies with Ultimate Package

Status: Acknowledged
by Blackheywood on ‎03-13-2014 09:53 AM

I believe Verzion should offer 3 movies per month for Free for the Ultimate package subscribers . It would attract more customers to purchase the Ultimate package and it would embolden Verizon brand as a company that appreciates it customers. It should a use it or lose it 3 Free  PPV movies  per month for Ultimate subscribers only. We pay enough to receive some type of a perk from Verizon.

Status: Acknowledged

Add Fox Sports Florida/Sun Sports alternate channels

Status: Acknowledged
by CapeFish ‎03-08-2014 03:59 AM - edited ‎03-08-2014 04:03 AM
Please add these extra channels so that Florida FiOS customers can get all our Rays, Lightning, Marlins, and Magic games. HD versions would be awesome...just saying.

Status: Acknowledged
0 Votes

Living in Annapolis, Md. my Verizon FiOS TV gives me both the local stations from Baltimore, Md., and from Washington, DC.  I get them all except for the CW station (WDCW, WDCW-HD) from WAshington, DC.  The problem with the Baltimore CW station (WNUV-TV, WNUV-TV HD) is during this time of the year, they show college basketball during the 'Prime Time' shows and air the shows at a later time (which throws my DVR off from copying the shows).  The games run longer than the guide time shows, and the shows start right after the game.  With the Washington CW stations in the channel line-up, I would have a better chance of getting the shows copied correctly.  Verizon does carry WDCW and WDCW-HD on the Washington, DC local channel guide.  Just add the stations to the 'Annapolis' Verizon as well.

Status: Acknowledged

We've noticed that many programs surprisingly do not even have Title Descriptions, far less things like Program Numbers and Genre Categories. Please include as much information about the programs as possible. Things like Titles, Episode Numbers, Season Numbers, Air Dates and Genre Categories should all be standard requirements for producing programs to be aired. It helps both viewers and producers when viewers are better able to identify programs they enjoy, as well as parents and educators identify programs that are either inappropriate or maybe somehow miss the mark.

Status: Acknowledged

TV Viewing Obstructions

Status: Acknowledged
by PaulAlbert on ‎02-22-2014 11:03 AM

In DVR recording or live When Fast Forwarding and Fast Reverse or Slow Motion Forward and Slow Motion Reverse the Information Bar obstructs viewing.

Please give the option of setting it at 0 seconds.


There is the option to set the Channel Bar at 0 seconds (which should be called Information bar while changing channels)

but the Information bar can only be turned down to 2 seconds minimum which constantly blocks your view of what your trying to enjoy especially in Slow Motion Forward and  Slow Motion Reverse.

Try it and see what I mean.

Status: Acknowledged
Idea Statuses
Have an Idea?
If you have a new idea to share, please search before posting. Many times someone else has already posted your idea and you can just vote there instead!
Have an Idea?
If you have a new idea to share, please search before posting. Many times someone else has already posted your idea and you can just vote there instead!
Idea Statuses

Shop FiOS

  • FiOS Internet
  • FiOS TV
  • FiOS Digital Voice
  • FiOS Deals

Account & Services

Email, News & TV

  • Check Email
  • Announcements

Support Tools