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0 Votes

FiOS,

 

I have over 300 movies in my OnDemand library.  Any idea if you guys will make it easier for customers to find what they want to watch in their library?  You are allowed to do this via the My FiOS application, yet not through the cable boxes.

 

This would be a great addon feature to an already fantastic product.

 

Thanks,

Jake

0 Votes

Verizon has had some of the absolute best coverage and service I've ever had regarding internet, tv, and wireless. I have noticed, however, that the FIOS footprint is not currently expanded into the Peach State, Georgia. It is my understanding that the most widely used service, though not by choice, is windstream. This company from all accounts I've heard is the epitome of a failure in service and quality. I know that although many things go into expansion decisions, a large customer base must be one of them. I am most undoubtedly sure that should Verizon's residential capacity, in all it's forms, expand into the Peach State, then the customer base therin would expand and multiply exponentially. I currently live where the service is offered and am at loss knowing that when I return to Georgia in the coming months, I will have to give up such a fantastic and excellent -well worth every penny- service of both quality and professionalism. I will certainly miss the option of true 75/35 FIOS Quantum Internet and FIOS TV Prime HD.

Status: Acknowledged
0 Votes
svz

FiOS On Demand - SD vs HD

Status: Acknowledged
by svz on ‎08-25-2014 09:39 AM

There are two major issues with watching items onDemand with FiOS: 

 

1 - the default option for watching any show is SD! Why is watching in standard definitions a default option? If HD option is made a default one, it would make it so much more convenient and hassle free (see problem below as well)

2 - if you hit watch in SD accidentally (since it is a default option), THERE IS NO WAY to go back to watching the show in HD!!! Deleting the item from My Lybrary, resetting the box, calling Verizon, nothing helps. THERE IS NO WAY TO GO BACK TO WATCH A SHOW IN HD IN YOU ACCIDENTALLY STARTED WATCHING IT IN SD!!!

 

Suggestions: 

1 - making watching in HD a standard option in onDemand menu

2 - creating a function that would allow you to switch to HD if accidentally started watching a show in SD.

 

Status: Acknowledged

If BBC America and BBC America HD are part of the Select HD, Extreme HD, and Ultimate HD plans why is it not part of the Preferred HD plan? Please add BBC America and BBC America HD to the Preferred HD plan.

Spoiler
 

 

Status: Acknowledged
topdog

Fios TV

Status: Acknowledged
by on ‎08-24-2014 10:10 AM

PLEASE  again allow us to disable this horribly annoying. Home page.  It is entirely worthless.! The page used to be able to be disabled.  That function no longer works.  Why not just can the person who thought this up and while you are at it, the programmers who goof up the soft ware should go as well.:smileymad:

 

Status: Acknowledged
The above (in subject line) was great and allowed us to search all sports on by day. Almost all of the other categories (Action, Children, etc) have this. The first two folders used to be &quot;Sports on Television&quot; and &quot;Sports on Demand&quot; but now &quot;on Television&quot; is gone during the last year. I am sure it was a decision but....why? Thanks, KW<br><br><br><br>
Status: Acknowledged

We recently rented an HD Set Top Box to add to our guest room to see how your interface differs from TIVO. Like TIVO you list all the channels so if you have to keep sifting through a bunch of dead channels, you have to either manually eliminate them in TIVO or add them to a Favorites channel from the set top box from Verizon.

 

I was wondering how difficult it would be to add a couple more filters such as preset channels which correlates to the packaged you currently have. In our case it would be the Select HD pacakage so only about 100 channels should be in that filter. You could also allow presets for the other packages and this could be a great way for consumers to see what they were missing.

 

I'm not a programmer so I have no idea how much work it would take to create these presets and if they could be upgraded when Verizon upgrades their channel list one a year. Probably not since you have grandfathered package system. Hmmm. Well, I still like the idea, but not sure if it's a good fit with the way Verizon currently deals with past and present package deals. Personally, I think grandfather has some advantages, but you can never upgrade without losing something and that seems counter intuitive.

 

Anyhow I might have already answered my own question here, but maybe I'm still offering food for thought in how packaged deals could be better maintained. Why not give everyone the same package and thus create a habitual consistent good value by keeping what works and eliminating what doesn't work. Instead of grandfather accounts, you focus on annually updating a fresh and vibrant channel listing that people will value. if everyone has the same packages, then you could create channel package listings as standard filters for the DVR and HD set top boxes.

Status: Acknowledged
SinCara

Add ABC Family HD to the Extreme package

Status: Acknowledged
by on ‎08-20-2014 01:00 PM

I was looking into upgrading my channel package to Extreme today only to find out that ABC Family HD isn't in the Extreme package. Only preferred or Ultimate. I don't know what kind of deal Verizon has with ABC/Disney for this channel were it is omitted from the middle tier, but the channel which my wife watches on a fairly regular basis would be upset to loose the channel in HD. I won't be upgrading because of this which means no more money from me to Verizon. The local competitor has more channels available in their channel tiers and upgrading you don't loose any channels, just gain so you would think Verizon would at least be competitive there.  The channel packages should make a bit more sense so others would want to upgrade. You're paying more for more channels yet loosing some at the same time. Not exactly a smart business model in my opinion.

 

 

Status: Acknowledged
0 Votes
dclendan

FIOS Quantum DVR TV menus

Status: Acknowledged
by dclendan on ‎08-19-2014 08:20 PM

Please reverse engineer Directv's DVR menu system. it is clear and concise. With the directv dvr I can easily record from the search menu. Also, I can go to a show in progress and record it from the begnning via an on demand link to that show on the 'info' menu. With FIOS I waste so much time looking for shows.

 

Finally, please clean up the dvr recorded items list and make it alphabetical. Folders are also nice for series recordings.

Status: Acknowledged
ddsscs

tv listing and on Demand listing

Status: Acknowledged
by ddsscs on ‎08-19-2014 03:56 PM

These TV listing suck why do I have to go to each on demand channel and scan alphabetically to see what is playing. Why can't they provide one alphabetically listing for all free and premium channels. On the regular TV listing why can't I filter by more than one criteria, for example list all hd movies. Currently I have to select all HD channels or all movie channels. Why are the movies given a rating or some comment on likes or dislikes.

Why can't the listing be more user friendly?

Status: Acknowledged

Living in Ventura County is like living in an open sandwich with bread only on the bottom. All we get here is Los Angeles news and they rarely ever give our news stories or weather/traffic. They do 100% LA, Orange and Riverside info but not Ventura.

They assume everyone works in LA area and south and east of LA. Many of us travel to Santa Barbara frequently so having local SB traffic, weather and news would be great. Can u feed us CBS, ABC and NBC local news eminating from Santa Barbara in addition to the LA stations we already get?

Thank you. 

Status: Acknowledged
hoodj

start adding channels

Status: Acknowledged
by hoodj on ‎08-18-2014 06:40 PM

time for verizon to start adding instead of taking away channels , just so expensive anymore

Status: Acknowledged

Does Verizon have any plans to take advantage of the RVU technology.  This ultimately eliminates the requirement for STBs for every TV in the home.

 

The RVU Alliance exists to further the adoption and acceptance of the RVU protocol, a communications protocol, built substantially upon the pre-existing Digital Living Network Alliance (DLNA) standards. The RVU protocol is intended to solve the problems inherent in viewing live or recorded digital media remotely across a Home network. For example, an RVU compliant TV will be able to view music, photos & video from an RVU compliant media server. The RVU protocol specifically can deal with the passing of broadcast video coming from a Multichannel video programming distributor through a residential gateway or dedicated media server to other consumer electronic devices in the home. The RVU protocol includes a pixel-accurate Remote User Interface (RUI) technology that allows the media server to fully control the client user experience.

 

http://en.wikipedia.org/wiki/RVU_Alliance

Status: Acknowledged
Huntsvilhawk

Verizon Fios service

Status: Acknowledged
by Huntsvilhawk on ‎08-15-2014 11:43 AM
Bring fios to Houston,Texas,I can give you 4.5 million reasons to say. The third largest city in the US.
Status: Acknowledged

I recently changed from DirecTV to Fios Quantum TV.  There are definitely pros and cons to each mfr.'s DVR, but one thing I really miss is having the option to sort my recorded programs/List alphabetically.  Please add the option to sort "View Recordings" recorded shows list alphabetically.  Thanks!

Status: Acknowledged
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