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start adding channels

Status: Acknowledged
by hoodj on ‎08-18-2014 06:40 PM

time for verizon to start adding instead of taking away channels , just so expensive anymore

Status: Acknowledged

Add ABC Family HD to the Extreme package

Status: Acknowledged
by on ‎08-20-2014 01:00 PM

I was looking into upgrading my channel package to Extreme today only to find out that ABC Family HD isn't in the Extreme package. Only preferred or Ultimate. I don't know what kind of deal Verizon has with ABC/Disney for this channel were it is omitted from the middle tier, but the channel which my wife watches on a fairly regular basis would be upset to loose the channel in HD. I won't be upgrading because of this which means no more money from me to Verizon. The local competitor has more channels available in their channel tiers and upgrading you don't loose any channels, just gain so you would think Verizon would at least be competitive there.  The channel packages should make a bit more sense so others would want to upgrade. You're paying more for more channels yet loosing some at the same time. Not exactly a smart business model in my opinion.



Status: Acknowledged

Living in Ventura County is like living in an open sandwich with bread only on the bottom. All we get here is Los Angeles news and they rarely ever give our news stories or weather/traffic. They do 100% LA, Orange and Riverside info but not Ventura.

They assume everyone works in LA area and south and east of LA. Many of us travel to Santa Barbara frequently so having local SB traffic, weather and news would be great. Can u feed us CBS, ABC and NBC local news eminating from Santa Barbara in addition to the LA stations we already get?

Thank you. 

Status: Acknowledged

tv listing and on Demand listing

Status: Acknowledged
by ddsscs on ‎08-19-2014 03:56 PM

These TV listing suck why do I have to go to each on demand channel and scan alphabetically to see what is playing. Why can't they provide one alphabetically listing for all free and premium channels. On the regular TV listing why can't I filter by more than one criteria, for example list all hd movies. Currently I have to select all HD channels or all movie channels. Why are the movies given a rating or some comment on likes or dislikes.

Why can't the listing be more user friendly?

Status: Acknowledged

I have 2 VMS 1100 HD DVR's.  Just last week, both and one client were upgraded from Firmware Release 1.0 to Release 1.0b.  I no longer can search on a show, then have the option to record the show or record the series from the search results.  I was able to do this on Release 1.0 prior to the upgrade to Release 1.0b.  Please restore this functionality.

Status: Acknowledged

Does Verizon have any plans to take advantage of the RVU technology.  This ultimately eliminates the requirement for STBs for every TV in the home.


The RVU Alliance exists to further the adoption and acceptance of the RVU protocol, a communications protocol, built substantially upon the pre-existing Digital Living Network Alliance (DLNA) standards. The RVU protocol is intended to solve the problems inherent in viewing live or recorded digital media remotely across a Home network. For example, an RVU compliant TV will be able to view music, photos & video from an RVU compliant media server. The RVU protocol specifically can deal with the passing of broadcast video coming from a Multichannel video programming distributor through a residential gateway or dedicated media server to other consumer electronic devices in the home. The RVU protocol includes a pixel-accurate Remote User Interface (RUI) technology that allows the media server to fully control the client user experience.

Status: Acknowledged

I recently changed from DirecTV to Fios Quantum TV.  There are definitely pros and cons to each mfr.'s DVR, but one thing I really miss is having the option to sort my recorded programs/List alphabetically.  Please add the option to sort "View Recordings" recorded shows list alphabetically.  Thanks!

Status: Acknowledged

Keep On Demand trailers/ads clean

Status: Acknowledged
by aharvey on ‎08-13-2014 11:19 AM

Many times while I am browsing the On Demand options for my 4 year old an age-inappropriate ad/trailer will be running. The most recent example is for The Other Woman. While I was looking for a Disney Jr. show "let's kick him in the balls" blared out of the tv.


Is there any way Verizon can keep the On Demand trailers to a PG / all ages appropriateness level? We've seen trailers for horror movies, trailers with violence, etc. and they are not things I want my daughter subjected to but I have no way of blocking these.


Thanks for considering,

A. H.

Status: Acknowledged

I, like so many other viewers, love watching movies on Verizon FiOS.  Would it be possible to have another line added to the "Cast" information?  I like seeing the actors before (and often during) watching the movie.  Its fun to try to match a name to an actor that we are not totally familiar with. With only two lines we often don't get to see a good representation of the cast.  Also, would it be possible to have whoever is writing the synopses to be a little bit more familiar with movies and actors?  Often the names listed in the cast will be some minor actors with A-list actors omitted.  No cinephile would make that error.   Of course, if the writer had that additonal line available, it would be an easier task.


One more pet peeve....Samuel L. Jackson is not Sam Jackson, William H. Macy is not William Macy, Mary Kay Place is not Mary Place.  These are just some examples.   Once again, if the person assigned to publishing the Info screens loved movies, they would never make these faux pas.

Status: Acknowledged

I called to inquire about the benefits of upgrading my TV service to Quantum Enhanced.  I was told about the benefits of being able to recored more shows at a time and being able to fast forward and rewind live TV.  But I was not informed that I would be losing my Pandora Widget.


Sadly I only learned that after I had already upgraded.  It would have been nice to know that I would lose Pandora when I was inquiring about the upgrade.  Now I'm left wondering what else will I discover that I've lost.


Status: Acknowledged
Hi, I subscribe to fox soccer plus, at $15 per month extra, for the Australian AFL football coverage.

This channel is available in HD on other providers. Can you please add it in HD.

Or at the very least, please stop letterboxing the picture and improve the picture quality. By letterboxing an already 16x9 picture you are squashing it. Plus it looks like it has been recorded on a VCR. Really poor picture.

I love the coverage but for $15 a month I expect HD or at least a passable SD picture.

Status: Acknowledged


Status: Acknowledged
by fbilov on ‎08-04-2014 05:40 AM

Here's a great idea. When I push the guide button, stop sending me promos for add-on services. When I push the guide button, it's because I want to see the guide, which I assume I am paying for as part of my package. So stop pestering me with add-on promos. Okay?

Status: Acknowledged

Quantum System Recordings Files

Status: New Idea
by jmadison1 on ‎07-31-2014 04:20 PM

The new Quantum recordings system needs to have a file option so that you can segregate the recordings and easily find them when you want to play back rather then just clumping them all together.


Verizon Fios service

Status: Acknowledged
by Huntsvilhawk on ‎08-15-2014 11:43 AM
Bring fios to Houston,Texas,I can give you 4.5 million reasons to say. The third largest city in the US.
Status: Acknowledged

Labeling of Devices

Status: Acknowledged
by EvaB on ‎08-02-2014 07:48 AM

Hello there.  Over the years, I have had to make many calls to Verizon for FIOS support.  Verizon personnel have always been very patient, and helpful.  The problem is, at our house, we have 9 'boxes'.  By 'boxes', I mean things like four set-top boxes, one router 'box', one network extender 'box', one battery backup 'box', one 'box' in the garage, one 'box' outside the house.  None of these is labelled.  The other day when I called technical support because my TV and internet/WIFI were not working, they asked me to look for some lights on the router, and I was mistakenly looking at the lights on the network extender.  The specific lights, like WAN or LAN are called the same thing on both 'boxes' and it was by chance that we figured out that I was looking at the wrong thing.  Why not label each 'box' in plain sight with the correct terminology.  It will save everyone a lot of hassle, and save you customer support time.  Thanks for letting me provide my suggestion.

Status: Acknowledged
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