Customers With Disabilities
Enter New Idea

Now that Verizon has shut down HMC for new customers, webpages should be updated to remove any reference to starting or ordering new serivces.

Status: Acknowledged
0 Votes
rspen4

First Alert Smoke and CO Detector

Status: Acknowledged
by rspen4 on ‎12-24-2013 01:03 PM

First Alert model ZCOMBO and ZSMOKE have recently come out with a Smoke/Co Det and a smoke det for the IRIS system sold by Lowes.  You are able to pair it with the Verizon system but it says it is not compatible with Verizon and can not be controlled.  Can Verizon please add this so we can control it?  I would like to see the following controls with the device, if I am not home and my smoke det activates I would receive a notification, text message, email etc.  I would also like the following it activates, to control all my lights to come on and unlock my front door to unlock in case I pass out the FD and police can get in easily.  I would think this is a no brainer and money maker for Verizon.

Status: Acknowledged

Let's go Verizon--get a move on.

 

GPON out Apple Pie Ridge Road, Winchester, VA.  Easy, and you'll gain the whole ridge.  I know, not the most lucrative market, small, but don't forget us "little people."

 

 

Status: Acknowledged
0 Votes
johnalexd

Insteon support

Status: Acknowledged
by johnalexd on ‎10-26-2013 04:56 AM
Please add Insteon support to your home automation control.
Status: Acknowledged
Thank you, I will pass this along to my team!
shaenn

Device Lists on iPhone App

Status: Acknowledged
by on ‎08-13-2013 09:23 AM

The list of devices and list of cameras do not seem to follow and particular order unless it's by the devices IP Address. There should be a way to sort the list by the user defined device name.

Status: Acknowledged
This has been passed on the the HMC Team. Thanks for bringing your idea to the forefront.
denawilliams72

Block Mode Re-Trigger when Lights go out

Status: Maybe Later
by denawilliams72 ‎07-07-2013 07:17 PM - edited ‎07-07-2013 07:30 PM

My outdoor camera activates a light when motion is detected.  When the mode times out and the light goes off, it re-triggers the motion sensor and turns the light back on.  You should add an option to "Enable Mode Timeout Filter" that when enabled, blocks the re-trigger of a mode for about 10 seconds at the end of the mode time.  The best thing about cameras and lights is the ability to let "visitors" know someone is home/watching.  Currently this function is not possible.

Status: Maybe Later
The ability to delay a mode and ensure it is not triggered by activity other than true motion is an excellent suggestion. We will add this suggestion to our list of future enhancements to be considered for Home Monitoring and Control. The HMC Product Management Team thanks you for taking the time to suggest a beneficial enhancement.

Why can't Verizon have one password for the entire home to order movies? Adult children tend to 

order their own movies, with their own passwords, while the payers are trying to keep costs under $ 200.00/month.

I have asked many times to block other boxes from ordering, but Verizon says "can't be done". 

Status: Acknowledged
I complete understand. Those with the purse should hold the power. I will bring this to the appropriate team. Thanks so much for voicing your opinion and bringing this idea to the front.

I'd like to excecute a mode where as I near my house, I can run a mode that unlocks the door for more than 5 seconds. It would be nice that when your hands are full, the lights come on (that part works) and the door stays unlocked, say for 5 minutes. Geo location triggers would be great too. Get withing range of your house and selected lights come on. - DB

Status: Acknowledged
Your suggestion has been passed on to the HMC team.
denawilliams72

Sunrise and Sunset Times

Status: Acknowledged
by denawilliams72 on ‎03-17-2013 03:28 PM

Add a sunset time in the dropdown box.  It would also be nice to add a sunset + 1 Hr and sunrise - 1 Hr.  Now when we want lights to turn on when it gets dark, we don't have to modify the mode when the time changes.

Status: Acknowledged
Interesting Idea. It would require a feed with localized sunrise sunset data. I can pass your suggestion on to the HMC team.

Verizon listened, but only followed through half way. You can now name codes (pins), but when the email notification comes in, it is stilled labeled Pin 1, Pin 2, Pin 3 was accessed. Unless you can remember who you assigned the poins to makes it half done. Thanks for listening. - DB

Status: Maybe Later
This enhancement is being evaluated.
mrpervis

home monitoring and control

Status: Acknowledged
by mrpervis on ‎02-15-2013 04:11 PM

How about providing the Administrator login and password for each model of camera. Since we have bought these devices and are not renting them shouldn't we have admin access?

 

Please, please consider.

 

Thanks,

 

Chris

Status: Acknowledged
I can see how complete access to the cameras might be useful. I will pass your idea on to the HMC Team.
mlawson6

Home Monitoring & Control, Water Sensor

Status: Acknowledged
by mlawson6 on ‎10-24-2012 03:02 AM

FortrezZ Water & Temperature Sensor.  The system needs to allow the use of the FortrezZ Water and Temperature Sensor.  FortrezZ indicates the device is compatible with Verizon but Verizon chooses to block the device.  This is an important device in a home monitoring system.  I had 3 separate water incidents last year.  Verizon indicated to me the system does not support the device.  We know it can be done so please make it happen.

Status: Acknowledged
prisaz

True Home Monitoring and Control with Security and Central station Monitoring

Status: Acknowledged
by ‎09-09-2012 06:20 PM - edited ‎09-09-2012 06:23 PM

 I think Verizon could take some lessons if they want to sell their home monitoring and control. Verizon's system could be awesome. They have Cellular and FiOS. Just throw in a paired security system with it, and add the cost of third party monitoring at about $10 and they would have something.

 

If you had this to offer, it would have been a no brainier, and another chunk of money from me. But you would need a dedicated support staff to respond quickly to calls.

 

FrontPoint GE Simon XT V2 Security System Installed. It only took me about 30 min to set it up and I took my time. 100% Cellular. Wireless sensors. Zwave. I installed Lowes Iris Zwave system wall switches and dimmers(GE), because who wants a lamp that someone could leave off. Yes Even Lowes Home Improvement is pushing home automation. http://www.lowes.com/cd_Iris_239939199_  

 

FrontPoint said they could not support the other vendors devices, but had no issues with spending time with me to set them up. It was a breeze considering they were also GE. Entry light comes on in foyer when I open my door. All lights on with an alarm activation. Interactive system with central monitoring.

 

https://www.myfrontpoint.com/

 

Frontpoint Uses Alarm.com for remote access. Verizon has that built already. All you need is the interactive interface with a security panel, such as the Simon XT. Some vendors are doing just that, with a connection through broadband and or cellular. Depending on what the customer wants, and the level of security.

 

Status: Acknowledged
PMD

Verizon should use their own Forums

Status: Acknowledged
by PMD on ‎08-14-2012 07:31 PM

I found out today from a Verizon Supervisor about upgrades they made to Home Monitoring & Control. I asked how I was notified of those improvements. He said, unfortunately they don't have a mechanism for notifying customers. He said it's kind of like an Easter Egg Hunt, you have to discover them. I said why don't you post them on the Forum. He said, I never thought of that and no one had suggested it. He said they would start but I haven't seen anything to date.

Status: Acknowledged
mjr0483

Home Monitoring iPad app

Status: Acknowledged
by mjr0483 on ‎07-08-2012 08:09 PM

The home monitoring app works somewhat OK on the iPhone but it is not great on the iPad.

 

A iPad capable app would be awesome.

iPad bug - When you go landscape on the camera view the screen locks and you can't go back to the menu.

 

For both I am constantly having to re-enter my pin. Would be good if you could make the timeout longer.

Also it would be cool if you could add notifications on the iPhone so we could save SMS messages.

 

 

 

Status: Acknowledged
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