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0 Votes

I thought Verizon would want to know about an email I received, supposedly from Verizon, requesting my sign-in information. But there's no way that I could find from the Verizon website to report it.  If you don't want to see such emails, perhaps you could still have information online on how to report these to the FTC or other entity that might care and be able to take action against a crook.

Status: Acknowledged
Silverheart

Remove inappropriate on-demand ads

Status: Acknowledged
by Silverheart on ‎07-21-2014 06:55 PM

Now that the channel guide has been updated, the bottom frame advertises on-demand movies. We find many of these ads inappropriate - as we don't want to see erotic or demonic movie ads - especially considering the kids.  We would like control over what we watch - including what is featured on this channel guide. This should be appropriate for the whole family. 

Status: Acknowledged

hi, i subscribe to HM&C and have it set up to send me an e-mail when motion is detected on my indoor camera. well actually the motion-detection triggers  recording, which triggers a notification email when recording ends, i think.....but my idea is about the content of that notification e-mail, because in it  you state incorrectly:   

                                                                                                                                                                                                                                 "This message is a notification from your Verizon Home Monitoring and Control Service. 
         Time: 05:30 PM, Saturday, June 7, 2014 (EST) "

this is incorrect because we are currently using eastern DAYLIGHT time (EDT)...and if stated as EST it should say 4:30pm EST as that is the same as 5:30 EDT....i know it is petty, but you guys are smart enough to understand daylight saving time.....now i live in california, and granted,

you could just state the time as "(ET)", but it would be great if you would go ahead and convert it to my local time zone (since that is how the times are listed when i view the recordings that your notification e-mail is informing me of....)

like this:

          "This message is a notification from your Verizon Home Monitoring and Control Service.
Time: 02:30 PM, Saturday, June 7, 2014 (PDT) "

i just think you ought to be consistent: if you list times in my local time on webpage of camera's recordings, you should do the same in  notification email of same said recordings; if you are gonna specify 3 letters for your time zone designation, you should make sure you get the middle letter right, as in PDT, where the D stands for DAYLIGHT when appropriate......though 2 letters would work yearround (PT for Pacific Time, ET for Eastern Time, etc.).

thanks in advance for considering this,

 

 

bye for now 

  

 

 

Status: Acknowledged
0 Votes

It would have been nice if Verizon would let customers that are subcribing to the HMC service,  if they choose to upgrade to Quantum TV the ablity to monitor your HMC services through the TV via a widget is now longer available.  It was a disappointing shock after upgrading to Fios Quantum TV that we no longer have that widget.  Most of us who have HMC has spent hundreds on the Zwave devices for this service and now I see the start of the pull back on Verizon part.   Please do not stop supporting this service for us customers who have come to enjoy it not to mention the hundreds it cost us on equipment.

Status: Acknowledged

Now that Verizon has shut down HMC for new customers, webpages should be updated to remove any reference to starting or ordering new serivces.

Status: Acknowledged
0 Votes
rspen4

First Alert Smoke and CO Detector

Status: Acknowledged
by rspen4 on ‎12-24-2013 01:03 PM

First Alert model ZCOMBO and ZSMOKE have recently come out with a Smoke/Co Det and a smoke det for the IRIS system sold by Lowes.  You are able to pair it with the Verizon system but it says it is not compatible with Verizon and can not be controlled.  Can Verizon please add this so we can control it?  I would like to see the following controls with the device, if I am not home and my smoke det activates I would receive a notification, text message, email etc.  I would also like the following it activates, to control all my lights to come on and unlock my front door to unlock in case I pass out the FD and police can get in easily.  I would think this is a no brainer and money maker for Verizon.

Status: Acknowledged

Let's go Verizon--get a move on.

 

GPON out Apple Pie Ridge Road, Winchester, VA.  Easy, and you'll gain the whole ridge.  I know, not the most lucrative market, small, but don't forget us "little people."

 

 

Status: Acknowledged
0 Votes
johnalexd

Insteon support

Status: Acknowledged
by johnalexd on ‎10-26-2013 04:56 AM
Please add Insteon support to your home automation control.
Status: Acknowledged
Thank you, I will pass this along to my team!
shaenn

Device Lists on iPhone App

Status: Acknowledged
by on ‎08-13-2013 09:23 AM

The list of devices and list of cameras do not seem to follow and particular order unless it's by the devices IP Address. There should be a way to sort the list by the user defined device name.

Status: Acknowledged
This has been passed on the the HMC Team. Thanks for bringing your idea to the forefront.
denawilliams72

Block Mode Re-Trigger when Lights go out

Status: Maybe Later
by denawilliams72 ‎07-07-2013 07:17 PM - edited ‎07-07-2013 07:30 PM

My outdoor camera activates a light when motion is detected.  When the mode times out and the light goes off, it re-triggers the motion sensor and turns the light back on.  You should add an option to "Enable Mode Timeout Filter" that when enabled, blocks the re-trigger of a mode for about 10 seconds at the end of the mode time.  The best thing about cameras and lights is the ability to let "visitors" know someone is home/watching.  Currently this function is not possible.

Status: Maybe Later
The ability to delay a mode and ensure it is not triggered by activity other than true motion is an excellent suggestion. We will add this suggestion to our list of future enhancements to be considered for Home Monitoring and Control. The HMC Product Management Team thanks you for taking the time to suggest a beneficial enhancement.

Why can't Verizon have one password for the entire home to order movies? Adult children tend to 

order their own movies, with their own passwords, while the payers are trying to keep costs under $ 200.00/month.

I have asked many times to block other boxes from ordering, but Verizon says "can't be done". 

Status: Acknowledged
I complete understand. Those with the purse should hold the power. I will bring this to the appropriate team. Thanks so much for voicing your opinion and bringing this idea to the front.

I'd like to excecute a mode where as I near my house, I can run a mode that unlocks the door for more than 5 seconds. It would be nice that when your hands are full, the lights come on (that part works) and the door stays unlocked, say for 5 minutes. Geo location triggers would be great too. Get withing range of your house and selected lights come on. - DB

Status: Acknowledged
Your suggestion has been passed on to the HMC team.
denawilliams72

Sunrise and Sunset Times

Status: Acknowledged
by denawilliams72 on ‎03-17-2013 03:28 PM

Add a sunset time in the dropdown box.  It would also be nice to add a sunset + 1 Hr and sunrise - 1 Hr.  Now when we want lights to turn on when it gets dark, we don't have to modify the mode when the time changes.

Status: Acknowledged
Interesting Idea. It would require a feed with localized sunrise sunset data. I can pass your suggestion on to the HMC team.

Verizon listened, but only followed through half way. You can now name codes (pins), but when the email notification comes in, it is stilled labeled Pin 1, Pin 2, Pin 3 was accessed. Unless you can remember who you assigned the poins to makes it half done. Thanks for listening. - DB

Status: Maybe Later
This enhancement is being evaluated.
mrpervis

home monitoring and control

Status: Acknowledged
by mrpervis on ‎02-15-2013 04:11 PM

How about providing the Administrator login and password for each model of camera. Since we have bought these devices and are not renting them shouldn't we have admin access?

 

Please, please consider.

 

Thanks,

 

Chris

Status: Acknowledged
I can see how complete access to the cameras might be useful. I will pass your idea on to the HMC Team.
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