I keep getting robo calls lately from various companies about the NY Power Assist program. I'm in area code 914. I have filled up the 10 numbers in my block incoming calls list.
I am on the National DO NOT CALL list - my number has been on that list since 2003 (verified this today), and I have filed complaints with them - but it seems like I have to file a separate complaint for each number the robocallers use. SIGH.
The robo callers keep changing the last 4 digits of the number they call from - I need to be able to block all calls from a given area code or area code and prefix - in this case (347) 502-. They are also spoofing the Caller ID - appearing as Gas Assist, Winter Rebate, Rate Approval, Benefits Pgrm, etc.
Also - I'd like to be able to use the "Do Not Disturb" setting in the following way: all calls go to my Voicemail except a "white list" that ring through. Due to an elderly parent - I really need the ring through, rather than sending all calls to Voicemail. Currently you can only provide "while list ring through" for 10 numbers with the setting that all other calls get a Verizon automated message (not a message you can change) and the calls do not go to Voicemail. I want the calls to go to Voicemail so I will have a record of who called - and can call back important calls I missed. OR if there is a reason the calls cannot be sent to my voicemail, let me edit the automated message so I can give a time to call back, or another number to call - like my cell, so callers can leave a voicemail there.
I checked my availability for fios internet and it doesn't seem to be available in my area could you possibly make your fios internet and other services available in the entire town of Braceville in the state of Illinois zip code 60407??? It really sucks when you're a gamer and either have to use 3g/4g or the only non mobile internet you can get in your area is hugesnet which sucks is even worse for gaming due to it being satellite internet and with mobile broadband (3g/4g) being not much better I heard about fios recently and according to your ads it' really exceptional for gaming with low ping I would really like to be able to have that.
And also while I'm at it I want to ask what are the prices exclusively just to get internet service in order from lowest plan to best plan
When I receive a voice mail on my Fios digital phone service, I would like to receive an email that not only includes an audio file of the voice mail, but also a transcription of the voice mail so that I can read it. Vonage has been doing this for years and it us a huge time saver.
I'm sure I am not the only customer who wants both automatic payments AND a paper bill.
As a single person who has suffered repeated long term illness, I have had to ask other people to monitor my bill paying, make bank deposits, and generally "take over". I do whatever I can to leave footprints for those helpers to follow.
In the current Verizon system, if a person is not physically and mentally able to remember passwords, account numbers, and Verizon pin numbers, there is no way for anyone to get into the system to monitor the relationship. I'm sure there are many people in nursing homes and long term care facilities who are paying for phone service they no longer use at home. They may still own the property, but there is no one there to use the phone. Possible the phones have been removed but the service is still on and they are paying the bill every month.
You have designed a system that is one-sided in Verizon's favor. It is not unreasonable to request a paper bill for a utility relationship that amounts to hundreds of dollars each year.
It would be great if I can see a list of messages I have on my answering service and quickly listen too them to determine if its important or can be deleted. Rather than staying on the phone waiting for the date and time and phone number and options and its been deleted and a lot of other machine talk.
I have the digital voice phone service in my bundle, which includes voicemail for my home phone. If I miss a call, a light on my phone handset blinks, and a message is displayed telling me "New Voice Mail" so I'm alerted to call and retrieve the message(s).
The vast majority of the "messages" waiting for me are silences because no message has actually been left. It's probably a robocaller that has dialled me (even though my number is on the Do Not Call list) and stayed on the line just long enough to trigger the voicemail recording function at Verizon.
Why can't Verizon's system recognize these false messages and not record them, and not set the "messages waiting" flag on my phone? It is a big time waster. Looking at the caller IDs before calling voicemail isn't a workaround, since most of the callers' IDs say simply "Out of Area" or "Unavailable" or some similar unhelpful information. And this is even though I've blocked anonymous calls (the definition of which is obviously too narrow if all someone has to do is list himself as "Unavailable" to skirt Verizon's technology). Moreover, my caller ID lists "Verizon VM" for half the incoming calls, and that's a time-waster, too.
I'm not sure if this issue has been previously addressed. One of the useful features for Fios Digital Voice is "Call Blocking", in order to deal with telemarketers. The problem with using FIOS's call blocking feature is that it can only be used with a full telephone # (10 digits). This method is obsolete. Telemarketers now have access to hundreds of phone #s. What is needed is a type of wildcarding where you can specify just the area code, or first 6 digits for call blocking. This would stop the telemarketers from getting through. I don't see why this would be so hard for Verizon to do. The idea of having to input 10 digits for each phone # for Call Blocking is past its time, and not keeping up with technology, which should not be the case for FIOS. .
On MyVerizon, I can add phone numbers to my Phone Book for streamlining viewing of call history. If I tag a name or phone number to an entry in the phone book, it would be great if that name could be what Caller ID also uses when displaying the call on my TV screen and phone handsets when customers have both digital phone and cable services through FiOS.
It's not nice to make it difficult to impossible to find the number of international calling minutes used. It appears that you are hoping that people won't be able to find it and will go over their max minutes.. It is also completely unacceptable to change the website and not tell customers where the new location is. It used to be difficult and a waste of time to find. Now it is impossible. .
It looks like Verizon is seriously considering improving its Call Block feature. Here is another idea about how this could be done.
I was looking up a number on one of the websites where people trace nuisance calls and I came across mention of a service that some companies, including Cisco, are providing to their customers. It would be wonderful if Verizon would offer this.
Here is the description from PVT Telephone in New Mexico:
"The No Solicitation feature screens incoming calls between the hours of 9 am and 8 pm in your time zone. Callers hear an announcement similar to the following: “You have reached a number that does not accept solicitations. If you are a solicitor, please add this number to your do-not-call list and hang up now. Otherwise, please press 1 or stay on the line.” If the calling party is not on your priority list, they have the option of listening to the announcement or interrupting it by pressing 1 on their handset.
"You can add up to 25 directory numbers (505, 505-7XX, or 505-7xx-xxxx). Only incoming calls from these numbers are allowed to connect directly, with no announcement.
"You may review and modify the priority caller list by pressing a predefined number combination on your keypad."
And Cisco's very long and detailed description of their service is here: