Customers With Disabilities
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fmaxwell

Block Calls Based On Community Vote

Status: Maybe Later
by fmaxwell on ‎04-10-2013 04:31 PM

Provide a means of blocking calls based on caller ID and community votes.  

 

For example, suppose I get a call from one of the lower-your-credit-card-interest-rate scams.  I should be able to flag that call after hanging up.  

 

Flagging could be done in one of two ways:

 

1.  For those who get e-mail notification of caller ID, provide a link in the message for "Report this call as fraud or scam."

2.  Provide a "star code" (e.g. *61, *92, etc.) to flag the last call as fraud/scam.

 

After enough users flag that number, calls from that number should be blocked for anyone who has enabled community-based blocking.  The fraud/scam caller should be dumped to a voice message that informs them that the Verizon subscriber has elected to block calls based on community feedback.  

 

Provide a means of requesting removal whereby the caller has to provide actual identifiation, contact information, etc.  That way, only legitimate callers, such as political campaigns, would request removal.

 

Details about how many votes, the time frame for the votes, how long the number stays on the phone-spam list, how to weight votes (e.g. Bob Smith, who continually flags numbers no one else does), etc. can be adjusted.

 

If you provided this feature, you would find a lot of very happy customers and probable no small amount of new business.

 

 

Status: Maybe Later
thanks for the suggestion. We'll consider it as we review various options for expanding call block.
jumpin68ny

Fix Anonymouse Caller Rejection

Status: Duplicate
by on ‎02-15-2013 08:44 AM

Ever since switching from Vonage to VZ Digital Voice I have an increase in calls from private calls or unknown numbers even though I have incoming call block enabled.

 

If I purposely block my number it works but these other nusance calls from unknown number or private calls still get through.

 

If this is not fixed I may consider moving my phone back to Vonage.

Status: Duplicate
We're very sorry for any inconvenience. Anonymous Call Rejection will block calls from parties who have blocked their number. However, 'private' calls (customers who have chosen not to list their numbers) and 'unknown' calls (number did not pass) do not fall into this anonymous category. You may want to register again for the national 'do not call list' just in case your recent change somehow changed your registry. Go to https://www.donotcall.gov/ to register. That may help to cut down the number of calls you are receiving.

There is no way to report a phone outage online if the Verizon Troubleshooter does not work.

 

The following statement on the website is a lie:

 

"To create a new repair request, simply select the link below to begin troubleshooting. If the Verizon Troubleshooter cannot resolve your issue, you will be given an opportunity to create a repair ticket or contact our technical support team. who work to resolve the trouble with your service."

 

Why does Verizon publish such a statement if it doesn't work, if it is untrue?

 

Solve this problem!!  Your IT department should have no problem inserting logic into your Troubleshooter application that presents a contact form if no results are returned by your Troubleshooter.

Status: Acknowledged
Thanks for your input. It will be shared with the proper team.

I enable "do not disturb" on my Fios Digital Voice phone line and I then can add up to 12 phone numbers that will be "unblocked" which means they can get around "do not disturb" and ring my phone.

 

I do this to keep telemarketers from being able to bother me. Caller ID is no good for that purpose because it still allows telemarketers to ring my phone, interrupt me, and make me run to the caller ID to see who is calling.

 

In effect, I am creating a "whitelist" and only phones whose numbers are on that whitelist are able to disturb me by ringing my Verizon Digital Voice phone.

 

The problem is that I am only allowed to enter up to 12 phone numbers on the "unblocked" list.

 

Please increase that maximum from 12 to a much higher number. 100 would be more like it and more than that would be even better.

 

 

Status: Maybe Later
Thanks for your suggestion. We have this one on our list of enhancements planned for next year. Probably won't be 100 but will be expanded as much as we can.

We just recently changed our phone number to a new unpublished number.  Since most numbers are recycled, you are at the mercy of whomever or whatever have the previous owners' information.  The previous owner of this number had multiple bad debts and apparently gave it out to everyone, their landscapng company,  and their dog.

 

You are only allowed to block 10 specific phone numbers and you cannot block numbers that are "unavailable".  Here's what I would like to see...

 

1.  Allow more than 10 numbers in the list.  I managed to fill that up a week after I enabled it.

 

2.  Allow blocking based upon the caller ID and not only the number.  I get lots of calls from "UNAVAILABE" with phone number "UNAVAILABLE".  Trust me, I don't want to talk to them.  I'd like to block all calls from "MONTANA", "UTAH", and "TEXAS".  I don't know anyone there and I don't want to hire them to reduce my credit card rate.

 

3.  Allow blocking of area codes or partial numbers. I want to be able to enter "(978) 685-????" or "(406) *" and limit my annoyance from these places.

 

4. Allow call notification and call blocking at the same time.

Status: Clarification Needed
Thanks for your suggestions. We had similar suggestions a few months ago and have added these to our list for possible enhancements in the future. I am confused about your #4 - allow call notification and call blocking at the same time. Could you expand on this please?

Call Intercept was one of the greatest calling features Verizon ever put in place. Was Verizon pressured to remove this service?

 

For those of you who are unaware, this is the purpose beyond Call Intercept.

 

 

CALL inTerCePT*

Call Intercept allows you to manage your calls by screening unidentified incoming calls. 

Call Intercept answers virtually all calls that do not provide a valid telephone number

(numbers that typically appear as “anonymous,” “private,” “out of area” or “unavailable” on

your Caller ID screen) before your phone rings.  Callers will be told that you do not accept

unidentified calls and will be asked to record their name.  If unidentified callers do not

record their name – or enter your override code – your phone will not ring.  This eliminates

interruptions from unidentified callers.  Recorded names allow you to hear who is calling. 

You then have several call-handing options.

*Must have Caller ID service.  Not available for business or rotary dial service.

How Call intercept works

Unidentified callers will hear the following announcement:

“The number you are calling has Call Intercept, a service that requires callers whose telephone

number does not appear on their Caller ID display to identify themselves before the call can

continue.  At the tone, please record your name or the company you represent and then press

the pound key or simply stay on the line”

              If callers have your override code, also referred to as your PIN (see Override/PIN Code

section), they must enter it during the announcement to be connected.

              If callers record their name, the call is connected.  You’ll hear ringing and callers hear:

“Thank you.  Please hold.”  They will then hear music until you choose how to handle the

call.

              The ringing pattern you hear will be different from your existing ringing pattern and the

words, “Call intercept” along with the service number “1-800-527-7070”  will appear on

your Caller ID screen.

              When you answer, you’ll hear the recorded name and be given the following options:

when you press: Callers hear:

1 Accept call “Thank you. Please hold.”  Music, until

you answer the phone.

2 Decline the call “The person you are calling is not

available.  Thank you.  Good-bye.”

3 Refuse a sales call “The person you are calling does

not accept phone solicitations. 

Please add the name to your

Do Not Call list.  

Thank you.  Good-bye.”

4 Send to Verizon Home Voice Mail* “Connecting to an answering system.”

5 Hear who is calling again Music, until you answer or

make a choice.

*You must subscribe to Verizon Home Voice Mail service to hear option  4 . If no one answers the phone, the

caller is connected to your Verizon Home Voice Mail (HVM) service or your answering machine.  If you do not

have either HVM or an answering machine, callers will hear: “The person you are calling is not available at

this time.  Thank you.  Good-bye.”

Unidentified long distance callers reaching Call Intercept will pay their normal rates for a

completed call.

 

I strong urge VERIZON to bring back this service!  The only reason that they would have abandoned this service is because of pressure from the companies who were unable to get through! I want this type of protection from Harassment  for Digital Voice!

 

If Anyone Else Agrees please tell Verizon to bring back CALL INTERCEPT!!!!

Status: Maybe Later
Thanks for the suggestion. We'll consider for the future.

I'm not sure if this issue has been previously addressed. One of the useful features for Fios Digital Voice is "Call Blocking", in order to deal with telemarketers. The problem with using FIOS's call blocking feature is that it can only be used with a full telephone # (10 digits). This method is obsolete. Telemarketers now have access to hundreds of  phone #s. What is needed is a type of wildcarding where you can specify just the area code, or first 6 digits for call blocking. This would stop the telemarketers from getting through. I don't see why this would be so hard for Verizon to do. The idea of having to input 10 digits for each phone # for Call Blocking is past its time, and not keeping up with technology, which should not be the case for FIOS. .  

Status: Maybe Later
We will certainly look into your suggestion.
rossa

International blocking

Status: Acknowledged
by rossa on ‎09-11-2013 06:09 PM - last edited on ‎09-13-2013 06:03 PM by Moderator

My grandmother, 91 years old, has dementia in which she can remember some things sometimes and not others at other times. Recently a called was made to Brasil (where she grew up as an orphanage director where she still have some contacts there). Well the call was 23 minutes long and cost $111, and Verizon put a block till the payment is paid. When I tried to keep the block permanent, the operator told me that function is not available.

I am sure there are MANY other elderly people who might be in this same stage or even a teenager whose parents want to stop them from calling a 'friend' they meet across the world unless they have permission. I would like to have that option as it would help us to make sure my grandma's money is spent on her care and not on phone calls.

We are responsible for all her bills and knowing there is protection from this happening again, would give us one less item to worry about!

Thank you!

Ashley

Status: Acknowledged
news4catman

Caller ID

Status: Not Likely
by news4catman on ‎03-17-2013 07:52 PM

Why can't your techs add a call log to the caller id menu??? Why should I have to subscribe to your digital voice and pay additional charges when I already have caller id available???? This should be a simple addition to the id menu and something you should not have to pay in addition to your already connected service-what about it out there do you agree?????

Status: Not Likely
There is no plan to add call logs to the TV for non-FiOS Digital Voice. We do offer Verizon Call Assisant which gives you web access to call logs and voice mail if you choose not to upgrade to FDV. However, packages with FDV are usually about the same price or even a few dollars less, and FDV offers more features, including TV access for the most popular features. You may want to take a look at the FDV User Guide at www.verizon.com/fiosvoice/userguide to see all the great functionality available.
red

Fios in the Georgia area

Status: Acknowledged
by on ‎10-06-2013 11:41 AM - last edited on ‎10-07-2013 04:45 PM by Moderator

I was considering moving to Georgia Florida is too expensive and I was shocked to find out Fios isn't available anywhere within the whole state so please bring Fios to Georgia I was considering Macon Marietta Atlanta areas I don't get how Atlanta is the hugest metro city I can think of comparable to New York yet they don't have Fios why is that Atlanta for the most part is a very financially stable city

Status: Acknowledged
Thanks for showing an interest in Verizon FiOS. The Peach state doesn't currently have FiOS, but if there is an expansion the community forums is the place to check. Your obvious desire for FiOS will be shared with the team responsible for footprint expansion.
bemerson

Email notification of voicemail

Status: Already Exists
by bemerson on ‎11-22-2013 07:16 AM - last edited on ‎11-22-2013 08:24 AM by Moderator

Just got my first email telling me I have a Digital Voicemail message. I contains a link, which is broken. Why not just send me an MP3 file with the voicemail and make this easy? I've included the email below with my number removed so you can check the link.

 

A new message has arrived in your 703-555-1212 mailbox.

Sender: "KAISERPERMANENT from "{edited for privacy}
Recipient: 703-555-1212
Type: Voicemail
Subject: 40 sec voice message

You may access your Verizon FiOS® Digital Voice online account manager by visiting www.verizon.com/fiosvoice

Can you have your fios voice servus upgraded so that i can use my fios roter and make it where i can but a cisco phne and use it as a voip based set up. This would make it much easer on your users making it were less wiring has to be ran around the house and with some of the newer cisco phone they are now even wirless. Pleae do this upgrade since it would bring in more user and make it where we can mangage multiple phone lines as well.

Status: Acknowledged

It would be similar to email spam. In the call log, the owner could mark the caller as spam. Future calls from that phone number would ring straight to voicemail.

 

I am a bit disappointed with my upgrade to Fios Digital for not already having this feature.

Status: Already Exists
You can actually click on the name/telephone number on the call log and then click on 'Call Block' to have the number added to your call block list. You can do this from either your web account or FiOS TV. The calls will be totally rejected, however, and will not be deposited in voice mail. Most of those types of callers will not leave a message in voice mail anyway. We are hoping to increase how many numbers can be blocked in the future. Hope this is a good alternative.
Puddlesmom

Better bundles

Status: Clarification Needed
by Puddlesmom on ‎03-23-2013 03:34 PM

      I have a "bundle" discount for phone and internet and some other discount for having "one bill" with my cell phone and home services

      My apartment has only ONE phone jack. I had used a splitter to plug in both my phone and internet but the phone was interfering with the internet (yes, I had the filter on the phone line) so I had to unplug the phone or risk 3 hours on the phone with tech support to reset my motem every 3 days. 

      I wanted to have the phone disconnected and save myself 25.00 a month, but without phone service I can't get internet...with current technology, this is ridiculous! My town will apparently never get FIOS so I am forced to start looking  to the cable company to see what they can do for me. It's a shame since I have never gone to another phone company since it was Bell Telephone.....Sorry Verizon but I work too hard for my money to give it to a company that isn't being as loyal to me as I've been to them!

Status: Clarification Needed
Could you elaborate more here?
jackiel

Phone - Need more help blocking robo calls

Status: Duplicate
by jackiel on ‎01-11-2013 10:54 AM

I keep getting robo calls lately from various companies about the NY Power Assist program. I'm in area code 914. I have filled up the 10 numbers in my block incoming calls list.


I am on the National  DO NOT CALL list - my number has been on that list since 2003 (verified this today), and I have filed complaints with them - but it seems like I have to file a separate complaint for each number the robocallers use. SIGH.

 

The robo callers keep changing the last 4 digits of the number they call from - I need to be able to block all calls from a given area code or area code and prefix - in this case (347) 502-. They are also spoofing the Caller ID - appearing as Gas Assist, Winter Rebate, Rate Approval, Benefits Pgrm, etc.

Also - I'd like to be able to use the "Do Not Disturb" setting in the following way: all calls go to my Voicemail except a "white list" that ring through. Due to an elderly parent - I really need the ring through, rather than sending all calls to Voicemail. Currently you can only provide "while list ring through" for 10 numbers with the setting that all other calls get a Verizon automated message (not a message you can change) and the calls do not go to Voicemail. I want the calls to go to Voicemail so I will have a record of who called - and can call back important calls I missed. OR if there is a reason the calls cannot be sent to my voicemail, let me edit the automated message so I can give a time to call back, or another number to call - like my cell, so callers can leave a voicemail there.

 

Thanks for considering my request.

 

 

Status: Duplicate
Thanks you for taking the time to post. We are looking into these suggestions.
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