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jackiel

Phone - Need more help blocking robo calls

Status: Duplicate
by jackiel on ‎01-11-2013 10:54 AM

I keep getting robo calls lately from various companies about the NY Power Assist program. I'm in area code 914. I have filled up the 10 numbers in my block incoming calls list.


I am on the National  DO NOT CALL list - my number has been on that list since 2003 (verified this today), and I have filed complaints with them - but it seems like I have to file a separate complaint for each number the robocallers use. SIGH.

 

The robo callers keep changing the last 4 digits of the number they call from - I need to be able to block all calls from a given area code or area code and prefix - in this case (347) 502-. They are also spoofing the Caller ID - appearing as Gas Assist, Winter Rebate, Rate Approval, Benefits Pgrm, etc.

Also - I'd like to be able to use the "Do Not Disturb" setting in the following way: all calls go to my Voicemail except a "white list" that ring through. Due to an elderly parent - I really need the ring through, rather than sending all calls to Voicemail. Currently you can only provide "while list ring through" for 10 numbers with the setting that all other calls get a Verizon automated message (not a message you can change) and the calls do not go to Voicemail. I want the calls to go to Voicemail so I will have a record of who called - and can call back important calls I missed. OR if there is a reason the calls cannot be sent to my voicemail, let me edit the automated message so I can give a time to call back, or another number to call - like my cell, so callers can leave a voicemail there.

 

Thanks for considering my request.

 

 

Status: Duplicate
Thanks you for taking the time to post. We are looking into these suggestions.
Idea Categories:
  • home phone
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gamerdude535

Bringing fios services to Braceville Illinois

Status: Not Likely
by gamerdude535 on ‎03-18-2013 02:23 AM

I checked my availability for fios internet and it doesn't seem to be available in my area could you possibly make your fios internet and other services available in the entire town of Braceville in the state of Illinois zip code 60407??? It really sucks when you're a gamer and either have to use 3g/4g or the only non mobile internet you can get in your area is hugesnet which sucks is even worse for gaming due to it being satellite internet and with mobile broadband (3g/4g) being not much better I heard about fios recently and according to your ads it' really exceptional for gaming with low ping I would really like to be able to have that.

 

And also while I'm at it I want to ask what are the prices exclusively just to get internet service in order from lowest plan to best plan

Status: Not Likely
It's sounds as if you are anxious to have FiOS Service. Unfortunately, there are no current plans to offer residential service in Illinois. Thanks for using the Idea Exchange.
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CarrollGardens

Visual voice mail -- please add transcription

Status: Maybe Later
by CarrollGardens on ‎02-26-2013 10:08 AM

Dear Verizon Customer Service,

 

When I receive a voice mail on my Fios digital phone service, I would like to receive an email that not only includes an audio file of the voice mail, but also a transcription of the voice mail so that I can read it. Vonage has been doing this for years and it us a huge time saver. 

 

Thank you. 

Status: Maybe Later
thanks for the suggestion. we'll consider it for a future enhancement.
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StickyCustomer

Automatic payments and paper bills

Status: Not Likely
by StickyCustomer on ‎03-26-2013 12:42 PM

I'm sure I am not the only customer who wants both automatic payments AND a paper bill.

 

As a single person who has suffered repeated long term illness, I have had to ask other people to monitor my bill paying, make bank deposits, and generally "take over".  I do whatever I can to leave footprints for those helpers to follow.

 

In the current Verizon system, if a person is not physically and mentally able to remember passwords, account numbers, and Verizon pin numbers, there is no way for anyone to get into the system to monitor the relationship.  I'm sure there are many people in nursing homes and long term care facilities who are paying for phone service they no longer use at home.  They may still own the property, but there is no one there to use the phone.  Possible the phones have been removed but the service is still on and they are paying the bill every month.

 

You have designed a system that is one-sided in Verizon's favor.  It is not unreasonable to request a paper bill for a utility relationship that amounts to hundreds of dollars each year.

Status: Not Likely
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clearwaterdale

Voice Message Retrevial

Status: Clarification Needed
by clearwaterdale on ‎03-25-2013 03:27 PM - last edited on ‎03-26-2013 02:29 PM by Moderator

Permit the customer to decide if they want to use a password or not.

Status: Clarification Needed
Could you be more specific. Are you referring to retrieval from My Verizon or over the phone?
Idea Categories:
  • home phone
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undyingvisage58

Manage telephone answering service from the web or downloadable program or app!

Status: In Progress
by undyingvisage58 on ‎01-02-2013 08:52 PM - last edited on ‎01-05-2013 02:45 PM by Moderator

It would be great if I can see a list of messages I have on my answering service and quickly listen too them to determine if its important or can be deleted. Rather than staying on the phone waiting for the date and time and phone number and options and its been deleted and a lot of other machine talk.

Status: In Progress
With FiOS Digital Voice you can manage your calls and voice mail on the web at verizon.com/fiosvoice using your MyVerizon signin credentials. .We also have a mobile app under "Verizon FiOS Digital Voice" for Droids. We hope to have for iOS in the future. You can also modify your FDV voice mail so it doesn't play the time & date for each message and set for expert prompts to shorten prompt verbiage.
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alowishes

Email Notification of Voice Mail Enhancement

Status: Not Likely
by alowishes on ‎02-04-2013 11:08 PM

Please add a link in the email notification of a voice message to delete the voice message instead of having to sign on to the website to do that. Much more convenient.

Status: Not Likely
Thanks so much for taking the time to post your idea. It is a great idea but is more complicated than it sounds because the email carries a static file whereas your online account manager links directly into backend systems to allow the changes. Sorry for the inconvenience.
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JDoe

Export "Calls and Messages --> Call Logs" to CSV or XLS file

Status: Maybe Later
by on ‎09-20-2012 06:10 PM

One can access their respective phone's call log but it is only able to provide 30 days of logged phone events.

 

I suggest that one should be able to export the Call Logs to a Comma Seperated Value (CSV) or Microsoft XLS formatted file.

 

 

Status: Maybe Later
We hope to make exporting call logs available in the future, but do want to clarify that your call log holds the last 100 calls and there is no time limit (like the 30 days you mention). The list begins populating once you log into your online Account Manager the first time. Perhaps, you had just logged in for the first time 30 days prior to reviewing your log?
Idea Categories:
  • home phone
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LongJohnSilver

Digital Voice voicemail

Status: Launched
by LongJohnSilver on ‎02-18-2013 11:03 AM

I have the digital voice phone service in my bundle, which includes voicemail for my home phone. If I miss a call, a light on my phone handset blinks, and a message is displayed telling me "New Voice Mail" so I'm alerted to call and retrieve the message(s).

 

The vast majority of the "messages" waiting for me are silences because no message has actually been left. It's probably a robocaller that has dialled me (even though my number is on the Do Not Call list) and stayed on the line just long enough to trigger the voicemail recording function at Verizon.

 

Why can't Verizon's system recognize these false messages and not record them, and not set the "messages waiting" flag on my phone? It is a big time waster. Looking at the caller IDs before calling voicemail isn't a workaround, since most of the callers' IDs say simply "Out of Area" or "Unavailable" or some similar unhelpful information. And this is even though I've blocked anonymous calls (the definition of which is obviously too narrow if all someone has to do is list himself as "Unavailable" to skirt Verizon's technology). Moreover, my caller ID lists "Verizon VM" for half the incoming calls, and that's a time-waster, too.

Status: Launched
You spoke...we listened :-) We were able to adjust a parameter on the voice mail system to avoid saving many of the 'dead' messages. Hope you are seeing improvement.
Idea Categories:
  • home phone
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natman

FIOS Digital Voice Caller ID Blocking - Wildcarding

Status: Maybe Later
by natman on ‎06-21-2012 06:13 AM

I'm not sure if this issue has been previously addressed. One of the useful features for Fios Digital Voice is "Call Blocking", in order to deal with telemarketers. The problem with using FIOS's call blocking feature is that it can only be used with a full telephone # (10 digits). This method is obsolete. Telemarketers now have access to hundreds of  phone #s. What is needed is a type of wildcarding where you can specify just the area code, or first 6 digits for call blocking. This would stop the telemarketers from getting through. I don't see why this would be so hard for Verizon to do. The idea of having to input 10 digits for each phone # for Call Blocking is past its time, and not keeping up with technology, which should not be the case for FIOS. .  

Status: Maybe Later
We will certainly look into your suggestion.
Idea Categories:
  • home phone
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PhoneET

Create a Phone Spam database--those calls will go straight to voicemail in future

Status: Already Exists
by PhoneET on ‎08-29-2012 07:48 PM

It would be similar to email spam. In the call log, the owner could mark the caller as spam. Future calls from that phone number would ring straight to voicemail.

 

I am a bit disappointed with my upgrade to Fios Digital for not already having this feature.

Status: Already Exists
You can actually click on the name/telephone number on the call log and then click on 'Call Block' to have the number added to your call block list. You can do this from either your web account or FiOS TV. The calls will be totally rejected, however, and will not be deposited in voice mail. Most of those types of callers will not leave a message in voice mail anyway. We are hoping to increase how many numbers can be blocked in the future. Hope this is a good alternative.
Idea Categories:
  • home phone
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jmenole

Integrate Phone Book and Caller ID

Status: Maybe Later
by jmenole on ‎12-14-2012 06:35 AM

On MyVerizon, I can add phone numbers to my Phone Book for streamlining viewing of call history.  If I tag a name or phone number to an entry in the phone book, it would be great if that name could be what Caller ID also uses when displaying the call on my TV screen and phone handsets when customers have both digital phone and cable services through FiOS.

Status: Maybe Later
It's a bit more complex than it sounds but we'll investigate for a possible enhancement in the future. Thanks for the suggestion.
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Sanskrit2

Allow DV users to block specific numbers via the online call management interface

Status: Already Exists
by Sanskrit2 on ‎02-06-2013 05:44 PM

The subject says it all. I combed through the management options before posting this so do please let me know if this obvious benefit exists already and that I just missed it. Thanks.

 

Status: Already Exists
Sorry for any trouble finding it. It's under 'Calling Features', 'Incoming Call Block'. You can also do call block from your FiOS TV. Refer to page 13 of the user guide found at verizon.com/fiosvoice for instructions.
Idea Categories:
  • home phone
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Dissatisfied100

Stop hiding the international calling minutes

Status: Acknowledged
by Dissatisfied100 on ‎12-23-2012 06:26 AM

It's not nice to make it difficult to impossible to find the number of international calling minutes used.  It appears that you are hoping that people won't be able to find it and will go over their max minutes.. It is also completely unacceptable to change the website and not tell customers where the new location is.  It used to be difficult and a waste of time to find. Now it is impossible. .

Status: Acknowledged
Idea Categories:
  • home phone
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AnnJ

No Solicitation Announcement

Status: Maybe Later
by on ‎06-25-2012 06:55 PM

It looks like Verizon is seriously considering improving its Call Block feature.  Here is another idea about how this could be done.


I was looking up a number on one of the websites where people trace nuisance calls and I came across mention of a service that some companies, including Cisco, are providing to their customers.  It would be wonderful if Verizon would offer this.


Here is the description from PVT Telephone in New Mexico:


"No Solicitation


"The No Solicitation feature screens incoming calls between the hours of 9 am and 8 pm in your time zone. Callers hear an announcement similar to the following: “You have reached a number that does not accept solicitations. If you are a solicitor, please add this number to your do-not-call list and hang up now. Otherwise, please press 1 or stay on the line.” If the calling party is not on your priority list, they have the option of listening to the announcement or interrupting it by pressing 1 on their handset.


"You can add up to 25 directory numbers (505, 505-7XX, or 505-7xx-xxxx). Only incoming calls from these numbers are allowed to connect directly, with no announcement.


"You may review and modify the priority caller list by pressing a predefined number combination on your keypad."


And Cisco's very long and detailed description of their service is here:

 

http://www.cisco.com/en/US/docs/voice_ip_comm/bts/5.0/feature/description/fd5050iv.html#wp1028071 

Click on No Solicitation Announcement.


Election season seems to have started today and I am on the verge of turning off my ringer for the duration.


Status: Maybe Later
Great suggestion. We'll look into it for a future enhancement.
Idea Categories:
  • home phone
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