I'm not sure if this issue has been previously addressed. One of the useful features for Fios Digital Voice is "Call Blocking", in order to deal with telemarketers. The problem with using FIOS's call blocking feature is that it can only be used with a full telephone # (10 digits). This method is obsolete. Telemarketers now have access to hundreds of phone #s. What is needed is a type of wildcarding where you can specify just the area code, or first 6 digits for call blocking. This would stop the telemarketers from getting through. I don't see why this would be so hard for Verizon to do. The idea of having to input 10 digits for each phone # for Call Blocking is past its time, and not keeping up with technology, which should not be the case for FIOS. .
I wish when someone calls me from my own area code I could just call them back without having to put in the area code. This causes a pretty big hassle since instead of just returning the call .....you have to look up the number or memorize the number on the screen so that you can input the area code..... seems so easy to just be able to reply like one would on other calls.
When I have Locate Me on, there is no need to tell the caller you are trying to locate me until after the initial 4 rings at my house. I would like to have the ability to turn this automated message on/off.
Something like this:
Locate Me: On or Off
If Locate Me On:
Automated Announcement Before First Ring: On or Off
Automated Announcement Before Trying Second Phone: On or Off
I was called the other day by someone purporting to be from Microsoft support, advising me that my PC was badly infected. The call was a phishing scam. Because the caller ID was suppressed, there was no way to take action on this caller. Verizon (and the Telco industry in general) should provide a standard *nn callback number for reporting the last incoming call as potential criminal activity. To get an idea of how common this is, and how long it has been going on, see the Microsoft Answers search results on this page. If the calls originate with the Verizon network, Verizon should be able to determine the caller and assist in shutting these criminals down. If they originate outside the Verizon network, I'm sure there's a protocol for determining the caller's ID since the CALEA act probably requires the mechanism.
I just transferred from Comcast and will be loosing two great features. Caller ID for my Mac desktop and caller ID for my iPhone, iPad. I find these very necessary for a productive day. I don't want my calls forwarded, but I do want to see who calls my home when I am away, giving me the choice to call back or not.
You have a long list of features (call forwarding, caller id block etc) that you can click on for a description.. but amazingly, the command to invoke these features (such as *72) are just not there!! Only for *69 because that is the name. How can it be that you don't have a list of all the star commands available and prominently posted on your support website?!?!
In particular, I was looking for conditional call forwarding. You call it forwarding when busy/no answer. Only one of your customer support agents knew what I was talking about after multiple multiple calls and gave me the code (*92). I found the description of it buried on your website after looking forever... but it didn't give the code (*92)!!
This should be published!! Actually, you should allow this option in the options page. it is more useful than the option you do have to forward certain numbers.. REALLY Verizon.
Comcast has voicemail transcription. Verizon sales people said you have it too but you don't. So I need to forward my unanswered calls to google voice because they offer the voice transcription. I finally did it successfully after hours of research because you didn't list the star code!! Please fix this!! And teach your agents!!
Eliminate this rule, as there is no reason to not allow notification on calls and also allow blocking capability.
"You have requested to turn the Call Notification Always feature On, but currently the Incoming Call Block - Reject Calls from Certain Numbers feature is turned On. You may not have these two services On at the same time. Do you want to: Turn Call Notification Always Onand turn Incoming Call Block - Reject Calls from Certain Numbers Off?"
With election time here and in the future many of us are bombarded by unknown and or unavailable telephone calls from 000-000-0000 all computer automatic dialer generated. Can there be a way for the customer to block these calls once they have answered the call and do not want to continue receiving them? Thanks............
Verizon needs to promptly provide for email notifications when a home voice mail is received and/or send an email with a computerized transcript of the voice mail. Comcast does both. It is almost making me switch.
I;d like the ability to log in to my Verizon account to look at the phone numbers from which I have received calls and to mark calls from telemarketers as SPAM. Future calls from those same numbers would be sent to a special SPAM voice mailbox or hear a recording that I no longer am willing to receive calls from those numbers. Most importantly: phone calls from those numbers would never ring on my home phone (or wireless) again.
There are a lot of things to choose from when setting up your home page for Verizon, which is a good thing, but why make me look at verizon perks, when I don't want too? Everytime I remove it from my front page, it comes back again. Or how about an email box that does not take up the first quarter of the page? Or how about getting rid of the advertisements that are there, and letting me add the things I like to my home page? Sometimes when I place something in a column it never shows up, how about fixing those bugs? How about getting rid of the community column, it is a waste of space for me.
I have also had the same news on my front page for two days now, did nothing happen in the world? I think not........
I have to say I am a recent subscriber to FIOS coming off of comcast. Yes it is a lot cheaper, but comcasts home page, has a way better set up then verizon, and I do miss it.