I love the do not disturb feature on a schedule.  I would like to have more than 10 numbers as a ring through exception and the ability to have the exceptions and everyone else sent to voice mail.  Just because I have ten people I want to hear from right now, does not mean I don't want to get messages from everyone else (instead of just being told I am not taking calls right now)

Enhanced Locate Me / Call Forwarding:

Please enhance the Locate Me feature to include specific numbers.This is similar to the Call forwarding feature, but it would ring at home first, then the next number in line, but only for specified numbers.

This could also be done in the Call Forwarding area, if it could be modified to forward after a certain number of rings. -Again, this would be for specified numbers, not all of them.

Call Intercept was one of the greatest calling features Verizon ever put in place. Was Verizon pressured to remove this service?

For those of you who are unaware, this is the purpose beyond Call Intercept.

CALL inTerCePT*

Call Intercept allows you to manage your calls by screening unidentified incoming calls. 

Call Intercept answers virtually all calls that do not provide a valid telephone number

(numbers that typically appear as “anonymous,” “private,” “out of area” or “unavailable” on

your Caller ID screen) before your phone rings.  Callers will be told that you do not accept

unidentified calls and will be asked to record their name.  If unidentified callers do not

record their name – or enter your override code – your phone will not ring.  This eliminates

interruptions from unidentified callers.  Recorded names allow you to hear who is calling. 

You then have several call-handing options.

*Must have Caller ID service.  Not available for business or rotary dial service.

How Call intercept works

Unidentified callers will hear the following announcement:

“The number you are calling has Call Intercept, a service that requires callers whose telephone

number does not appear on their Caller ID display to identify themselves before the call can

continue.  At the tone, please record your name or the company you represent and then press

the pound key or simply stay on the line”

•              If callers have your override code, also referred to as your PIN (see Override/PIN Code

section), they must enter it during the announcement to be connected.

•              If callers record their name, the call is connected.  You’ll hear ringing and callers hear:

“Thank you.  Please hold.”  They will then hear music until you choose how to handle the

call.

•              The ringing pattern you hear will be different from your existing ringing pattern and the

words, “Call intercept” along with the service number “1-800-527-7070”  will appear on

your Caller ID screen.

•              When you answer, you’ll hear the recorded name and be given the following options:

when you press: Callers hear:

1 Accept call “Thank you. Please hold.”  Music, until

you answer the phone.

2 Decline the call “The person you are calling is not

available.  Thank you.  Good-bye.”

3 Refuse a sales call “The person you are calling does

not accept phone solicitations. 

Please add the name to your

Do Not Call list.  

Thank you.  Good-bye.”

4 Send to Verizon Home Voice Mail* “Connecting to an answering system.”

5 Hear who is calling again Music, until you answer or

make a choice.

*You must subscribe to Verizon Home Voice Mail service to hear option  4 . If no one answers the phone, the

caller is connected to your Verizon Home Voice Mail (HVM) service or your answering machine.  If you do not

have either HVM or an answering machine, callers will hear: “The person you are calling is not available at

this time.  Thank you.  Good-bye.”

Unidentified long distance callers reaching Call Intercept will pay their normal rates for a

completed call.

I strong urge VERIZON to bring back this service!  The only reason that they would have abandoned this service is because of pressure from the companies who were unable to get through! I want this type of protection from Harassment  for Digital Voice!

If Anyone Else Agrees please tell Verizon to bring back CALL INTERCEPT!!!!

Hi,

With Digital Voice there is the ability to add a caller to an online address book database and if I check the My Verizon page or the Digital Voice section to see who called it will substitute the caller ID with that online address book entry.  This is great because I can then identify different "Wireless Caller", "Massachusetts" and some "Unavailable" callers based on the numbers that come through with those generic labels when looking at the online call log and voice mails.

But it only does this online. Is there some way that when there is an incoming call, it could check this online address book database for my account  and then pass along the identity (if found) to the FiOS TV on-screen Caller ID, or even to the Caller ID boxes I have connected to the phone.  That would be extremely useful.

Two ideas here:

1. Allow the ability to upload .mp3, .m4a, etc. greeting messages online for the voicemail system to play as an option.  I'd love to be able to record a greeting in GarageBand (complete with some background music or other special effects).  Might even be inclined to change the message from time to time (especially around different holidays).

2. Provide an option online to preview the voicemail greeting so you can know what people calling you are going to hear normally, or if you are on the phone with someone else for whatever form of greeting you have set (system greeting, recorded greeting, or uploaded greeting).