If Verizon had told me that I would not be allowed to go back to copper wire when I signed the 2-year FIOS contract, I would not have signed up for FIOS. If you never switched to FIOS, Verizon isn't making you change from your copper wire service, but once you have FIOS, they refuse to let you go back to your copper wire service even if you pay for it out of pocket. This was a post-contract condition that they implemented without informing their customers. They never gave their customers that choice, in a deceptive manner. Unfortunately, there aren't any other providers in our area of New York, or else I would switch to them. Frontier is willing but there aren't enough people in my neighborhood who want it. If you live in an area where you lose power in a storm, you lose your landline after 8 hours when the expensive FIOS battery runs out. That's useless. Why even have a landline under those conditions? I already switched cell providers because Verizon had no reasonable cost options for low-minute, low-data users. I'm definitely going back to satellite TV, and as soon as I can find a landline service that will let me use the copper wires that have been hooked up to my house for the last 40 years, I'm switching landline and internet service. I might be in the minority, but I'm telling everyone I know not to switch to FIOS unless they want to forever give up their copper wire service. If other companies could hook up individual homes with copper wire, Verizon would lose alot of business. They're losing me as soon as I can find another provider. I wonder how many other people Verizon is willing to lose.
I have three FIOS digital voice lines in my home. I activated the email notification feature so I am notified of the phone number, date and time of an incoming call. The problem is that the email fails to tell me which of my three phone lines received the call. I could be wrong but it sounds like a simple fix to add the number called to the email.
How about allowing Analog customers a way to forward there calls from their landline phone to there cell phone service if the landline service goes down. You can add it to one of the prompts when you call using your cell phone to check for messages you may have missed while your analog service is down. This way we too can have our important calls sent to our cell phones. I had FiOs, and had to give it up because it is not offered in the Apartment complex I now live. If I am not mistaken, you can do this on the internet with FiOs. This and every other VOIP feature is not available to DSL members. Just a thought!
on 07-01-201201:17 PM - last edited on 07-01-201202:05 PM by KaLin
When for any reason the FIOS SYSTEM fails there should be a simple email address to report failure just like a customer does when the power system fails. A trouble ticket should be created and a timely reply made. For two days going on 3 my phone has failed yet I do not have a repair ticket, spent a lot of time waiting on my cell phone and that is not cheap waiting for a FIOS Operator to answer only to receive the statement, "Can not help you call another number" or NO ONE EVER ANSWERED. That is not serving the customer. Remember good old Dr. Deming said, "Please the Customer" FIOS could give a person a heart attack.
I'll give you my address because you will be required to write - my FIOS phone does not work. I have also reported FIOS failure to help to the Commonwealth of Virginia. Maybe I should also call a TV station "ON YOUR SIDE" FIOS is not on my side.
It looks like Verizon is seriously considering improving its Call Block feature. Here is another idea about how this could be done.
I was looking up a number on one of the websites where people trace nuisance calls and I came across mention of a service that some companies, including Cisco, are providing to their customers. It would be wonderful if Verizon would offer this.
Here is the description from PVT Telephone in New Mexico:
"The No Solicitation feature screens incoming calls between the hours of 9 am and 8 pm in your time zone. Callers hear an announcement similar to the following: “You have reached a number that does not accept solicitations. If you are a solicitor, please add this number to your do-not-call list and hang up now. Otherwise, please press 1 or stay on the line.” If the calling party is not on your priority list, they have the option of listening to the announcement or interrupting it by pressing 1 on their handset.
"You can add up to 25 directory numbers (505, 505-7XX, or 505-7xx-xxxx). Only incoming calls from these numbers are allowed to connect directly, with no announcement.
"You may review and modify the priority caller list by pressing a predefined number combination on your keypad."
And Cisco's very long and detailed description of their service is here:
I'm not sure if this issue has been previously addressed. One of the useful features for Fios Digital Voice is "Call Blocking", in order to deal with telemarketers. The problem with using FIOS's call blocking feature is that it can only be used with a full telephone # (10 digits). This method is obsolete. Telemarketers now have access to hundreds of phone #s. What is needed is a type of wildcarding where you can specify just the area code, or first 6 digits for call blocking. This would stop the telemarketers from getting through. I don't see why this would be so hard for Verizon to do. The idea of having to input 10 digits for each phone # for Call Blocking is past its time, and not keeping up with technology, which should not be the case for FIOS. .
I wish when someone calls me from my own area code I could just call them back without having to put in the area code. This causes a pretty big hassle since instead of just returning the call .....you have to look up the number or memorize the number on the screen so that you can input the area code..... seems so easy to just be able to reply like one would on other calls.
When I have Locate Me on, there is no need to tell the caller you are trying to locate me until after the initial 4 rings at my house. I would like to have the ability to turn this automated message on/off.
Something like this:
Locate Me: On or Off
If Locate Me On:
Automated Announcement Before First Ring: On or Off
Automated Announcement Before Trying Second Phone: On or Off
I was called the other day by someone purporting to be from Microsoft support, advising me that my PC was badly infected. The call was a phishing scam. Because the caller ID was suppressed, there was no way to take action on this caller. Verizon (and the Telco industry in general) should provide a standard *nn callback number for reporting the last incoming call as potential criminal activity. To get an idea of how common this is, and how long it has been going on, see the Microsoft Answers search results on this page. If the calls originate with the Verizon network, Verizon should be able to determine the caller and assist in shutting these criminals down. If they originate outside the Verizon network, I'm sure there's a protocol for determining the caller's ID since the CALEA act probably requires the mechanism.
I just transferred from Comcast and will be loosing two great features. Caller ID for my Mac desktop and caller ID for my iPhone, iPad. I find these very necessary for a productive day. I don't want my calls forwarded, but I do want to see who calls my home when I am away, giving me the choice to call back or not.
You have a long list of features (call forwarding, caller id block etc) that you can click on for a description.. but amazingly, the command to invoke these features (such as *72) are just not there!! Only for *69 because that is the name. How can it be that you don't have a list of all the star commands available and prominently posted on your support website?!?!
In particular, I was looking for conditional call forwarding. You call it forwarding when busy/no answer. Only one of your customer support agents knew what I was talking about after multiple multiple calls and gave me the code (*92). I found the description of it buried on your website after looking forever... but it didn't give the code (*92)!!
This should be published!! Actually, you should allow this option in the options page. it is more useful than the option you do have to forward certain numbers.. REALLY Verizon.
Comcast has voicemail transcription. Verizon sales people said you have it too but you don't. So I need to forward my unanswered calls to google voice because they offer the voice transcription. I finally did it successfully after hours of research because you didn't list the star code!! Please fix this!! And teach your agents!!
Eliminate this rule, as there is no reason to not allow notification on calls and also allow blocking capability.
"You have requested to turn the Call Notification Always feature On, but currently the Incoming Call Block - Reject Calls from Certain Numbers feature is turned On. You may not have these two services On at the same time. Do you want to: Turn Call Notification Always Onand turn Incoming Call Block - Reject Calls from Certain Numbers Off?"