I love the do not disturb feature on a schedule. I would like to have more than 10 numbers as a ring through exception and the ability to have the exceptions and everyone else sent to voice mail. Just because I have ten people I want to hear from right now, does not mean I don't want to get messages from everyone else (instead of just being told I am not taking calls right now)
Hi. Sooner or later we will run out of phone numbers per Area Code as we keep adding them. Why not assign a Tel. Number to a person and let them keep it for life. Let the Customer choose what location he/she wishes to accept the call at. With Sattelite and Cellphone towers already in place it would work for Cell Phones and Landlines as well. It should not matter geogrpahically where the customer is located, let the Technology find them. If the Customer does not wish to be found at the time, they can create an No-Access list for people that will not get through to them until they wish it. Is this something Verizon would consider ?
I have received calls on my FIOS home phone that various online web sites that discuss unwanted phone calls identify as a bogus call from someone pretending to be Verizon. The number is 866-887-8317. If, as reported on these web sites, this number is not from Verizon, why don't you publish an alert on the security portion of your website to that effect?
Just as people who design cars obviously don't drive, go grocery shopping, eat, drink, smoke, listen to radios, attempt to use counterintuitive bluetooth or voice-dialing "technology," or try to read LED's and LCD's in bright sunlight, the designers of antiquated voice-mail systems that are more primitive than answering machines don't use voice mail or use it in a one-person household where nobody cares if messages get saved or deleted (same difference, for all practical purposes, because nobody bothers to listen to saved messages) so they can hear the other 8 messages before they're too old to be of any use! There are millions of talented people who are unemployed, so why are the same hacks designing things as were doing so before conartistive deregulation policies brought down our whole economy?!
I suggest an ad campaign showing how important a landline, especially corded is for security and emergency availabliity.
1.) Security - as a former IRS employee, we always advised the taxpayer that portal phones, cellular included are not secure. I myself once heard another person's conversations on my portal phone. Most important - if one is supplying ID information (social security number, bank account numbers, etc) it can be heard on a non-corded, portable device.
2.) Emergency - In an emergency situation, cell towers will be so busy that calls cannot be connected. If electricity is out then the cell cannot be charged. Yes, you can charge from a vehicle, but what if you've run out of gas. In October 2006, we had a storm for which I did not have power for 10 days. I had a landline thank goodness.
3.) If your landline is served through your computer connection and you lose electricity, the phone will not work.
I continue to hear folks dropping their landline. Bad idea for secuity and emergency reason. Most folks are not aware of this important information.
Verizon's list of 103 countries in the World Plan is not competitive. Other providers' list for similar are much more extensive. I know people who have left Verizon solely for this reason even though they were happy with FIOS and thought that it was superior to other products.
Suggestion: Since it is typically more expensive to call the countries that are not that list, and there are several countries where the rates are about 20%-25% higher than the ones on the list, there should be a plan in place to capture this. These could be designated a Tier Two List with a WorldPlan 200 for the same price as the current WorldPlan 300 .
Currently, I spend $15 to $20 on phone cards a month to call another country(candidate for the Tier Two List) for about 200 minutes. I would love the convenience of using my Verizon services instead going out to get a phone card and I am sure that Verizon would appreciate the extra revenue.
You should have an options to set up temporary call forwarding when you report an outage. You should be able to forward calls to a cell, office, another home line. Even under normal conditions it can take a week to get an appointment!!!
Your website offers directions for forwarding only FROM YOUR PHONE. If my phone worked, I wouldn't need forwarding!!!!!
I would love FIOS services to be avaliable in this area. I am interested in all three products. FIOS TV, Internet and Digital Voice. I have heard of FIOS being available in one nyc housing development here in Brooklyn and another housing development being currently wired for FIOS. Do you guys have to get permission from the manager from each of the different developments or does the permission come from the city since the buildings are city owned. Anyone else who lives in NYC housing development buildings want FIOS to be available or is it already available for you? Thanks.
Please enhance the Locate Me feature to include specific numbers.This is similar to the Call forwarding feature, but it would ring at home first, then the next number in line, but only for specified numbers.
This could also be done in the Call Forwarding area, if it could be modified to forward after a certain number of rings. -Again, this would be for specified numbers, not all of them.
Call Intercept was one of the greatest calling features Verizon ever put in place. Was Verizon pressured to remove this service?
For those of you who are unaware, this is the purpose beyond Call Intercept.
Call Intercept allows you to manage your calls by screening unidentified incoming calls.
Call Intercept answers virtually all calls that do not provide a valid telephone number
(numbers that typically appear as “anonymous,” “private,” “out of area” or “unavailable” on
your Caller ID screen) before your phone rings.Callers will be told that you do not accept
unidentified calls and will be asked to record their name.If unidentified callers do not
record their name – or enter your override code – your phone will not ring.This eliminates
interruptions from unidentified callers.Recorded names allow you to hear who is calling.
You then have several call-handing options.
*Must have Caller ID service.Not available for business or rotary dial service.
How Call intercept works
Unidentified callers will hear the following announcement:
“The number you are calling has Call Intercept, a service that requires callers whose telephone
number does not appear on their Caller ID display to identify themselves before the call can
continue.At the tone, please record your name or the company you represent and then press
the pound key or simply stay on the line”
•If callers have your override code, also referred to as your PIN (see Override/PIN Code
section), they must enter it during the announcement to be connected.
•If callers record their name, the call is connected.You’ll hear ringing and callers hear:
“Thank you.Please hold.”They will then hear music until you choose how to handle the
•The ringing pattern you hear will be different from your existing ringing pattern and the
words, “Call intercept” along with the service number “1-800-527-7070”will appear on
your Caller ID screen.
•When you answer, you’ll hear the recorded name and be given the following options:
when you press: Callers hear:
1 Accept call “Thank you. Please hold.”Music, until
you answer the phone.
2 Decline the call “The person you are calling is not
3 Refuse a sales call “The person you are calling does
not accept phone solicitations.
Please add the name to your
Do Not Call list.
4 Send to Verizon Home Voice Mail* “Connecting to an answering system.”
5 Hear who is calling again Music, until you answer or
make a choice.
*You must subscribe to Verizon Home Voice Mail service to hear option4 . If no one answers the phone, the
caller is connected to your Verizon Home Voice Mail (HVM) service or your answering machine.If you do not
have either HVM or an answering machine, callers will hear: “The person you are calling is not available at
this time.Thank you.Good-bye.”
Unidentified long distance callers reaching Call Intercept will pay their normal rates for a
I strong urge VERIZON to bring back this service! The only reason that they would have abandoned this service is because of pressure from the companies who were unable to get through! I want this type of protection from Harassment for Digital Voice!
If Anyone Else Agrees please tell Verizon to bring back CALL INTERCEPT!!!!
With Digital Voice there is the ability to add a caller to an online address book database and if I check the My Verizon page or the Digital Voice section to see who called it will substitute the caller ID with that online address book entry. This is great because I can then identify different "Wireless Caller", "Massachusetts" and some "Unavailable" callers based on the numbers that come through with those generic labels when looking at the online call log and voice mails.
But it only does this online. Is there some way that when there is an incoming call, it could check this online address book database for my account and then pass along the identity (if found) to the FiOS TV on-screen Caller ID, or even to the Caller ID boxes I have connected to the phone. That would be extremely useful.
1. Allow the ability to upload .mp3, .m4a, etc. greeting messages online for the voicemail system to play as an option. I'd love to be able to record a greeting in GarageBand (complete with some background music or other special effects). Might even be inclined to change the message from time to time (especially around different holidays).
2. Provide an option online to preview the voicemail greeting so you can know what people calling you are going to hear normally, or if you are on the phone with someone else for whatever form of greeting you have set (system greeting, recorded greeting, or uploaded greeting).
Apparently Verizon is working so hard installing FIOS on Long Island that they don't have people available to fix telephone services that go down during thunderstorms. We lost our phone service during the big storm that just came thru. The earliest they can send a person in isn't until Monday. That's 5 days from now.
Hard to believe but this makes me wonder whether I should switch everything over to Cablevision. At least they work to fix people's problems.
My friend who has Cablevision has a service that every time the phone rings, the caller id shows up on his television. This is a great service. It prevents him from having to get up to see who's calling. Why can't Verizon offer the same service?