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tjmetric

phone

Status: Acknowledged
by tjmetric on ‎06-23-2012 07:17 AM

Please provide a list of phone handsets that work with your system

Status: Acknowledged

I'm not sure if this issue has been previously addressed. One of the useful features for Fios Digital Voice is "Call Blocking", in order to deal with telemarketers. The problem with using FIOS's call blocking feature is that it can only be used with a full telephone # (10 digits). This method is obsolete. Telemarketers now have access to hundreds of  phone #s. What is needed is a type of wildcarding where you can specify just the area code, or first 6 digits for call blocking. This would stop the telemarketers from getting through. I don't see why this would be so hard for Verizon to do. The idea of having to input 10 digits for each phone # for Call Blocking is past its time, and not keeping up with technology, which should not be the case for FIOS. .  

Status: Maybe Later
We will certainly look into your suggestion.
suzq2012

Home phone service

Status: Not Likely
by suzq2012 on ‎06-07-2012 01:35 PM

   I wish when someone calls me from my own area code I could just call them back without having to put in the area code.  This causes a pretty big hassle since instead of just returning the call .....you have to look up the number or memorize the number on the screen so that you can input the area code..... seems so easy to just be able to reply  like one would on other calls.

Status: Not Likely
Unfortunately, 10-digit dialing is needed because the same 7 digit number can exist in multiple area codes within your area. There are some other options to make callbacks easier. You might want to consider purchasing a phone set that does last number redial or use *69 (included in FiOS Digital Voice; has a per use charge on traditional landline). Some phones will also let you pull up the number in your CallerID log where you can click to dial. With FiOS Digital Voice you can even choose a number from your telephone call log from your FiOS TV and the system will automatically dial the number and ring your phone . Then you just pick up your phone to be connected. Hope these options are helpful.
DG12

Provide repair service for voice phone outage sooner than 4 day

Status: Acknowledged
by DG12 on ‎05-30-2012 04:42 PM - last edited on ‎06-28-2012 03:27 PM by Moderator

We currently have FIOS , including voice.

 

A problem occured yesterday when the phone rings almost once or not at all and then voice mail intercepts.

 

 

We are told that the next service appointments is Sunday, 4 days from now!

 

 

We will not be able to receive calls for the next FOUR DAYS!!

Status: Acknowledged
kes601

Turn off Locate Me Announcement Feature

Status: Maybe Later
by kes601 on ‎05-30-2012 04:28 AM

When I have Locate Me on, there is no need to tell the caller you are trying to locate me until after the initial 4 rings at my house.  I would like to have the ability to turn this automated message on/off.

 

Something like this:

 

Locate Me: On or Off

 

If Locate Me On:

  • Automated Announcement Before First Ring: On or Off
  • Automated Announcement Before Trying Second Phone: On or Off
Status: Maybe Later
Thanks for the suggestion. We'll look into it in the next round of enhancements.

I was called the other day by someone purporting to be from Microsoft support, advising me that my PC was badly infected. The call was a phishing scam. Because the caller ID was suppressed, there was no way to take action on this caller.  Verizon (and the Telco industry in general) should provide a standard *nn callback number for reporting the last incoming call as potential criminal activity. To get an idea of how common this is, and how long it has been going on, see the Microsoft Answers search results on this page. If the calls originate with the Verizon network, Verizon should be able to determine the caller and assist in shutting these criminals down. If they originate outside the Verizon network, I'm sure there's a protocol for determining the caller's ID since the CALEA act probably requires the mechanism.

 

Status: Acknowledged
joelw135

Caller ID for IOS and Mac

Status: Maybe Later
by joelw135 on ‎05-22-2012 02:06 PM

I just transferred from Comcast and will be loosing two great features. Caller ID for my Mac desktop and caller ID for my iPhone, iPad.  I find these very necessary for a productive day.  I don't want my calls forwarded, but I do want to see who calls my home when I am away, giving me the choice to call back or not.

Status: Maybe Later
Although we don't have a ClrID app for your desktop, with FiOS Digital Voice you do have a call log where you can at least see who has called. You can access the log from your online Account Manager at www.verizon.com/fiosvoice or from your FiOS TV. When you're home you can even click to initiate a call from your FDV line. We are working on getting a FiOS Digital Voice app for your iphone. It's currently only available for Droids. We appreciate your coming to Verizon despite losing the CallerID function and apologize for the inconvenience. We don't currently plan to make that type of application available. Thanks for your feedback.

You have a long list of features (call forwarding, caller id block etc) that you can click on for a description.. but amazingly, the command to invoke these features (such as *72) are just not there!!  Only for *69 because that is the name.  How can it be that you don't have a list of all the star commands available and prominently posted on your support website?!?!

 

In particular, I was looking for conditional call forwarding.  You call it forwarding when busy/no answer.  Only one of your customer support agents knew what I was talking about after multiple multiple calls and gave me the code (*92).  I found the description of it buried on your website after looking forever... but it didn't give the code (*92)!!

 

This should be published!!  Actually, you should allow this option in the options page.  it is more useful than the option you do have to forward certain numbers..  REALLY Verizon.

 

Comcast has voicemail transcription.  Verizon sales people said you have it too but you don't.  So I need to forward my unanswered calls to google voice because they offer the voice transcription.  I finally did it successfully after hours of research because you didn't list the star code!!  Please fix this!!  And teach your agents!!

Status: In Progress
I have referred this to our Verizon.com programmers to improve the search results to better provide links to the star codes list for both copper and FiOS Digital Voice.

Eliminate this rule, as  there is no reason to not allow notification on calls and also allow blocking capability.  

 

"You have requested to turn the Call Notification Always feature On, but currently the Incoming Call Block - Reject Calls from Certain Numbers feature is turned On. You may not have these two services On at the same time. Do you want to: Turn Call Notification Always Onand turn Incoming Call Block - Reject Calls from Certain Numbers Off?"

Status: Maybe Later
We are looking into removing this restriction in a future enhancement. Thanks for the suggestion.
datman

Voice mail notification texts

Status: Launched
by datman on ‎04-29-2012 12:26 PM

Modify the text messages sent to notify of a fios voice mail to include the # to call to check your voice mail.

Status: Launched
We haev updated the text message script to include 888-234-6786. Thanks for your suggestion. You should be seeing the number now.
calledout

Blocking

Status: Already Exists
by calledout on ‎04-22-2012 02:38 PM

With election time here and in the future many of us are bombarded by unknown and or unavailable telephone calls from 000-000-0000 all computer automatic dialer generated. Can there be a way for the customer to block these calls once they have answered the call and do not want to continue receiving them? Thanks............

Status: Already Exists
With FiOS Digital Voice, you can set up Anonymous Call Rejection by dialing *77 from your phone, from your online account manager, or from your FiOS TV. This feature rejects any call that displays as 'anonymous' on your callerID. You can also block up to 10 specific numbers using incoming call block from your account manager or TV. We are looking into expanding that number in a future enhancement.
lkoenick

voice mail notifications

Status: Already Exists
by lkoenick on ‎04-22-2012 12:23 PM

Verizon needs to promptly provide for email notifications when a home voice mail is received and/or send an email with a computerized transcript of the voice mail.  Comcast does both.  It is almost making me switch.

Status: Already Exists
With FiOS Digital Voice you can receive notification via text message, email (with or without the message attached), pager, or to another number with the Special Delivery feature. Hope that's enough options to get you to stay :-)
8of12

Mark Phone Numbers as SPAM

Status: Not Likely
by 8of12 on ‎03-23-2012 03:31 AM

I;d like the ability to log in to my Verizon account to look at the phone numbers from which I have received calls and  to mark calls from telemarketers as SPAM. Future calls from those same numbers would be sent to a special SPAM voice mailbox or hear a recording that I no longer am willing to receive calls from those numbers. Most importantly: phone calls from those numbers would never ring on my home phone (or wireless) again.

Status: Not Likely
We don't currently have the technical capability to do this and do not anticipate doing in the future. You can use your Call Block feature to block calls but typically telemarketers use multiple numbers and it's impossible to block all of them. You might want to consider registering for the national Do Not Call list. I found that greatly reduced telemarketing calls and I tell any that get through to put me on their DNC list. I believe that charities and politicians are exempt from the list but it does greatly reduce the number of calls.
Torch64

A better front page

Status: Acknowledged
by Torch64 on ‎03-22-2012 12:30 PM

There are a lot of things to choose from when setting up your home page for Verizon, which is a good thing, but why make me look at verizon perks, when I don't want too?  Everytime I remove it from my front page, it comes back again.  Or how about an email box that does not take up the first quarter of the page?  Or how about getting rid of the advertisements that are there, and letting me add the things I like to my home page?  Sometimes when I place something in a column it never shows up, how about fixing those bugs? How about getting rid of the community column, it is a waste of space for me.

 

I have also had the same news on my front page for two days now, did nothing happen in the world?  I think not........

 

I have to say I am a recent subscriber to FIOS coming off of comcast.  Yes it is a lot cheaper, but comcasts home page, has a way better set up then verizon, and I do miss it. 

Status: Acknowledged
I'm sorry you don't like the My Verizon site. I'll make sure you're suggestions are seen by the proper team within Verizon.
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