Customers With Disabilities
Enter New Idea

Simply put, Verizon High Speed Internet is available where I currently live, but FiOS is not. I find it odd, that only some of the services is available in this area, while the one that is advertised heavily on TV and claiming to be in my area is very much not.

Status: In Progress
FiOS will pass slightly more than 18M homes by early next year. We are adding many homes this year ... hopefully you are one of those homes... if not, have you considered moving ... I heard Rhode Island is lovely in the summer and that Dallas has pretty great BBQ :smileywink:

Wi-Fi Hot Spots

Status: Acknowledged
by Lovlymae on ‎02-17-2011 01:31 PM



I am a happy, loyal customer however, I wish verizon fios would provide Wi-Fi hot spots like optimum online has. I have an IPhone and frequently see the option of optimum online wi fi. I know Optimum customers can log on and have wi fi connection. I would love to have Verizon provide the same!

Status: Acknowledged

Fix It / Tell Us

Status: Acknowledged
by robbhi on ‎08-30-2011 09:06 PM

How about fixing (and not patching) internet "service" in the 570 area code?  On/off losing data stream.  Another novel idea.... let us know EXACTLY what the problem(s) are (is) and tell us how things are progressing and what is happening?

Status: Acknowledged

New Modem/Router For FiOS area DSL Customers

Status: Acknowledged
by ARKx on ‎01-27-2011 12:45 PM

To Whom It May Concern:


Hi we have VZ DSL in Philadelphia off of your PHLAPARE/Regeant CO North of Lehigh Ave.  The trouble is we don't qualify for FiOS yet but those from Lehigh Ave and points South do, so I know we'll be qualifying the "near future" just don't know how much longer.  We've also been bumped up to ADSL2+ on our line mode, and I assume the rest of us in the city will be too gradually.


One thing that will help would be adding a new Modem/Router to the FiOS area DSL customers from Actiontec the V1000H.  It is a 1 for All modem/router; it has 1 RJ-11 ADSL2/2+/VDSL phone port, 1 Gigabit Ethernet WAN, 4 Gigabit Ethernet LAN, 1 HPNA v3.1/MoCA Coax port, and an 802.11bgn Multiple SSID Wi-Fi wireless network capability.  This is the best I've seen it supports everything.  This way you can deploy this modem/router to current DSL customers where FiOS will be coming that have been moved over to ADSL2+ or do so when this router/modem is sent out to a customer.  Then they keep the same router and make a few WAN side changes when they get FiOS and that's it no major LAN infrastructure changes like a new router.  Here's the product page:


I look forward to seeing it as an option through your site.


Status: Acknowledged

Increased Availability, specifically Amarillo, Texas.

Status: New Idea
by GershwynnJay on ‎04-02-2012 10:47 AM - last edited on ‎06-21-2012 05:53 PM by Moderator

I just want to know what the protocol is for Verizon FIOS to enter a new market, a new city.  It would be a very good idea for youse guys to start up in Amarillo, TX.  The reason is immediate success.  Amarillo has a monopoly on everything, including Cable and Internet service.  Suddenlink is the only provider in town, and it is not that good.  If Verizon FIOS were to start up there, people would jump on board faster than your internet claims to be (150MB).  I am sure of this.  I have recently discovered Fios myself, and I love it.  I'm sure the folks in Amarillo would love it, as well.  I just want to get the ball rolling so the service can be up and running by the time I move back there.  It is my home, and it should have the best.  Get to it!


a separate phone line when it's VOIP data?

Status: Acknowledged
by diggadave on ‎11-21-2010 09:50 AM - last edited on ‎12-21-2010 11:09 AM by Admin Emeritus

I get why Verizon wants to differentiate between phone and data services on wireless plans (bandwidth limitations have been more than ably demonstrated by AT&T's iPhone issues), but on residential services, it's just a rip-off.


The phone services is essentially a VOIP service and as such it's just data, which is more than adequately charged for under the internet service I pay for through FiOS. At this point, having wasted time and effort to try contacting Customer Service about dropping my home phone service (the office was closed for the weekend - inconvenient unless I want to call from work, no?) and worked through the Tech Support phone maze (enduring push ads for services I don't want before I even get to the menu options), I finally logged in to myVerizon, worked through the Shop options to see if I can Customize my own bundle package, only to find that I can't  do it online.  Presumably this is because I would be reducing my billable services.


You can see by that last paragraph that it takes too long to get anything done with Verizon or to find out they can't / won't do it.

If Verizon wants to retain me as a customer, then why not let me view the costs of a truly customized package? Rather than paying a Customer Service rep to have their ears bent by me (assuming I ever get hold of one), you would actually find out what I AM interested in, and you might find that I am happy with lower bandwidth on my internet connection, freeing up capacity for other customers. Verizon doesn't even offer the 10/2 speed we signed for any more, but it's perfectly adequate for my needs. Similarly, I'm fine with the TV package, but the landline can go and will, or you won't have a customer at all.



Status: Acknowledged


Status: Acknowledged
by rpmveriz on ‎02-14-2012 07:33 PM

Here's a great idea. How about you stop spamming my other e-mail address? I have no business relationship with Verizon, don't intend to have one, and will never have one now. Spam! - in this day and age. How low class. Who sold you my address?

Status: Acknowledged

Please consider allowing customers to downgrade high speed internet service plans online. It is both time-intensive and customer service-prohibitive to not allow your customers to make a decision without having to call during weekday business hours. We pay for your service so that we can access our online content at the times which are convenient to us. When you only allow a customer to increase their consumption, then do not provide an opportunity to scale back in the same manner, you both confuse and frustrate us. Give us the freedom of choice and we will give you our continued business.

Status: Acknowledged

Tv online

Status: Acknowledged
by on ‎02-06-2012 02:14 PM - last edited on ‎02-06-2012 04:49 PM by Moderator

Verizon needs to get movie plex online since movie plex combines retro plex and indi plex this would be a great addition to the current TV online premium channels retro plex brings back classic movies from the 70's and 80's as well as other classic era's and indi plex is great for watching independent movies Verizon also needs to get the movie channel online for the newest and latest action and sci fi movies ifc online for indpendent movies and TV shows flix TV online sundance online and at some point Disney family movies online along with some more sports TV online content NFL redzone online BTN 2 go online MLB online MHL online PGA golf online and more online TV shows like Disney bio history abc etc. Just some suggestions thank you for your time.

Status: Acknowledged

Internet phone conversations

Status: Acknowledged
by peterighos on ‎05-30-2011 10:31 AM - last edited on ‎06-17-2011 09:53 AM by Admin Emeritus

I want to be able to place and recieve incoming phone calls on my home p.c. I have verizon fios internet, t.v. and digital voice. Is there any way to make and recieve calls on my p.c. without using skype?

Status: Acknowledged

faster upload speed dsl

Status: Acknowledged
by jmuterspaugh ‎01-24-2012 07:03 PM - edited ‎01-24-2012 07:19 PM

currently have 7to15mbps hsi enhanced.i play online games with ps3 and it has terrible lag sometimes.u increase the download speed but leave the upload at a poor rate.there should be no reason why u cant offer faster upload speed.ur upload should ateast be 20 percent of ur download .im willing 2pay more money.please fix this issue.u could atleast increase it to 3 or 5.if its possible for fast download why not upload.please fix this issue

Status: Acknowledged

How do I start this?  Ok.


I was a brighthouse customer.  Being a brighthouse customer, I had access to wifi hotspots that brighthouse had installed all over the place here where I live.  Since I had a brighthouse account, I was able to log into those hotspots using my account login/password combo and utilize these brighthouse owned hotspots.


Now I have Verizon and all of the hotspots that they say you can connect to actually belong to businesses so unless I want to walk from the marina to downlown to access a spot, I am out of luck.


Why can't verizon install some hotspots that we can actually use.  Wifi hotspots was a big selling point right up until the time when I found out that they are only listing hotspots that I could have used for free anyway because the business has it set up for my use.


Big deal.  Put some connections on the telephone poles like brighthouse or however they are doing it.  You can even charge those people without an account for time usage like brighthouse does.


How disappointing to find out that this big selling point was really nothing more than something I could have accessed anyway. 

Status: Acknowledged

Updated Westell Firmware

Status: Acknowledged
by Gold Contributor VII on ‎01-07-2012 08:33 AM

I was helping a user over at the DSLReports Frontier Forums with their DSL line, and I just happened to notice that Frontier has a newer build of the firmware available on their modems that actually shows some more statistics in the Transceiver Statistics of which can be very useful.


Basically, it shows the typical statistics, and then it is also showing error counts on the line over the course of the last sync. These counts can usually be obtained by Telnetting into the modem, but if Verizon could get the lastest firmware build from Westell and allow this information to be shown, it would make Troubleshooting DSL around here a little less guess and check or troublesome.

Status: Acknowledged

Internet Speed Test Results

Status: Acknowledged
by thirdjetta on ‎04-19-2011 05:18 AM

After spending 45 minutes waiting on hold , I was informed that the expected speed test results are not guaranteed when operating wireless. Once wired, my speed results were fine. Why doesn't the Verizon In-home Agent prompt to insure the customer is operating WIRED before running the test to get accurate results ?

Status: Acknowledged

High Speed Internet for Rural Areas

Status: Acknowledged
by OSPF on ‎03-28-2011 01:23 PM

We live in a rural area and can not get cable, broadband, DSL - we have Satellite TV and Mobile (Cellular) Broadband for internet access.  I work from home and have to use VPN to logon so Mobile Broadband is my only option.  We live in Hanover County Virginia in the Old Church area and there are no towers close to us.  The tower that closer is too short to do any good for my location.  Our signal is coming from 7 miles away so I'm lucky to be able to do what I can.    There is a switching station 1.3 miles away from us - is there nothing Verizon can do to provide internet access from there ?    What about putting up a dish on the communications tower on Flanagans Mill Road ?   If a T1 was not cost-prohibitive I'd get one - but it's out of the question at it's current $$.  

Status: Acknowledged
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