It is not in the best interest of the customer to require technical support just because you relocate. I had to call 7 times over a 24hr period to get my email transferred to my new account after moving into my first home. After going thru the annoying prompts to only be connected to someone who then puts me on hold for 20 minutes is not increasing my loyalty to Verizon. After my call was dropped, I called back for the 2nd time tonight only to be connected to someone who says they don't handle this but will transfer me to email tech support only to sit in silence for 10min before giving up. Call number 3 I reached someone named Anthony and explained to him my frustration only to be put on hold again for about 20min before my call was again dropped. Call number 4 I immediately asked for the manager. This time I was helped after 41 minutes of reloading and registering for Verizon DSL (which was already installed on my computer since I ONLY MOVED). Although the last tech seemed to help resolve the issue (still waiting out the 15min he told me I would have to wait before his manager could re-direct my email) I still never was allowed to speak to a manager. Overall- this process needs to be much smoother and your focus on good customer service needs to be greatly improved on. In this day and age no one can afford to be without email for 2 days because Verizon can't link one account with another in a smooth manner. I take customer reviews very seriously when deciding which companies I will give my business to. I can assure you- this experience with Verizon will be posted on every website I visit that allows customer reviews of Verizon.
cat6 will run faster from the main box to inside the home. also the newset router verizon is using needs to be updated to the latest version. to handle the 150/60 speeds. the customers are paying for the best, we should get the best. i know verizon can handle that.
Simply put, Verizon High Speed Internet is available where I currently live, but FiOS is not. I find it odd, that only some of the services is available in this area, while the one that is advertised heavily on TV and claiming to be in my area is very much not.
The technical support is non-technical, including the "network escalation group". I'm sure that somewhere at Verizon, the people who designed this network know what nominal ranges are achievable and expected. Considering that Verizon deploys heavily customized CPE devices, there is no excuse for not having auto-selftest functionality to qualify a new install and then continuously monitor the quality of service that is being delivered. This would eliminate at least 50% of the truck rolls, and I can't imagine why it's not being done.
To give you some examples, I have techs here working on Internet issues whose managers think that 50ms of latency to the first hop aggregation router is acceptable. I wonder how the chief engineer/architect of the FiOS service would feel if he knew that the service delivery was so far below design-spec and capability of the technology.
Allow ipad/iphone/android apps to work without the action tech router. Have the box communicate to the network, or internet. Hate that we have to have the outdated action tech installed for ppv and ipad connection.
I know you are corporate conglomerate like the rest of the tv providers. More and more tv is going to on demand and on the internet. I'm sure most cordcutters wouldn't mind paying $20-30 more a month if those certain channels you do have were available web only. I'm not talking about your live TV streams but your on demand stuff.
TV is changing and people are watching shows in a non traditional manor.
Positives for you
Fewer service calls (most users doing this are tech savy)
Additional profits from allowing subscriptions to premium channels
No equipment in the customer's home
Additional customers asking for the service (no one else is doing it)
I am a happy, loyal customer however, I wish verizon fios would provide Wi-Fi hot spots like optimum online has. I have an IPhone and frequently see the option of optimum online wi fi. I know Optimum customers can log on and have wi fi connection. I would love to have Verizon provide the same!
Some of these may be script kiddies, some may be Verizon customers with infected machines. In any case there should be a link in place where a Verizon customer should be able to report these with a copy of firewall logs and Verizon should do something about it.
All it takes is some coding to make a web page that could accept router firewall logs and cross check that the submitting IP address is a Verizon address. Otherwise reject it saying this service is only for Verizon customers.
Or the "service" could be only made available if logged in to "My Verizon.
while you are updating the home page add more features for mac os x 10.7.1 lion show more advertisement of your products working on mac computers like flex view media manager gaming on demand support and premium technical support and update your screen sharing to work with mac os x 10.7.1 lion like bomgar and gotoassist this will bring you more business and less complaints
Hi we have VZ DSL in Philadelphia off of your PHLAPARE/Regeant CO North of Lehigh Ave. The trouble is we don't qualify for FiOS yet but those from Lehigh Ave and points South do, so I know we'll be qualifying the "near future" just don't know how much longer. We've also been bumped up to ADSL2+ on our line mode, and I assume the rest of us in the city will be too gradually.
One thing that will help would be adding a new Modem/Router to the FiOS area DSL customers from Actiontec the V1000H. It is a 1 for All modem/router; it has 1 RJ-11 ADSL2/2+/VDSL phone port, 1 Gigabit Ethernet WAN, 4 Gigabit Ethernet LAN, 1 HPNA v3.1/MoCA Coax port, and an 802.11bgn Multiple SSID Wi-Fi wireless network capability. This is the best I've seen it supports everything. This way you can deploy this modem/router to current DSL customers where FiOS will be coming that have been moved over to ADSL2+ or do so when this router/modem is sent out to a customer. Then they keep the same router and make a few WAN side changes when they get FiOS and that's it no major LAN infrastructure changes like a new router. Here's the product page: http://www.actiontec.com/products/product.php?pid=191
I look forward to seeing it as an option through your site.
How about fixing (and not patching) internet "service" in the 570 area code? On/off losing data stream. Another novel idea.... let us know EXACTLY what the problem(s) are (is) and tell us how things are progressing and what is happening?
on 11-21-201009:50 AM - last edited on 12-21-201011:09 AM by DougVZ
I get why Verizon wants to differentiate between phone and data services on wireless plans (bandwidth limitations have been more than ably demonstrated by AT&T's iPhone issues), but on residential services, it's just a rip-off.
The phone services is essentially a VOIP service and as such it's just data, which is more than adequately charged for under the internet service I pay for through FiOS. At this point, having wasted time and effort to try contacting Customer Service about dropping my home phone service (the office was closed for the weekend - inconvenient unless I want to call from work, no?) and worked through the Tech Support phone maze (enduring push ads for services I don't want before I even get to the menu options), I finally logged in to myVerizon, worked through the Shop options to see if I can Customize my own bundle package, only to find that I can't do it online. Presumably this is because I would be reducing my billable services.
You can see by that last paragraph that it takes too long to get anything done with Verizon or to find out they can't / won't do it.
If Verizon wants to retain me as a customer, then why not let me view the costs of a truly customized package? Rather than paying a Customer Service rep to have their ears bent by me (assuming I ever get hold of one), you would actually find out what I AM interested in, and you might find that I am happy with lower bandwidth on my internet connection, freeing up capacity for other customers. Verizon doesn't even offer the 10/2 speed we signed for any more, but it's perfectly adequate for my needs. Similarly, I'm fine with the TV package, but the landline can go and will, or you won't have a customer at all.
I just want to know what the protocol is for Verizon FIOS to enter a new market, a new city. It would be a very good idea for youse guys to start up in Amarillo, TX. The reason is immediate success. Amarillo has a monopoly on everything, including Cable and Internet service. Suddenlink is the only provider in town, and it is not that good. If Verizon FIOS were to start up there, people would jump on board faster than your internet claims to be (150MB). I am sure of this. I have recently discovered Fios myself, and I love it. I'm sure the folks in Amarillo would love it, as well. I just want to get the ball rolling so the service can be up and running by the time I move back there. It is my home, and it should have the best. Get to it!
Please consider allowing customers to downgrade high speed internet service plans online. It is both time-intensive and customer service-prohibitive to not allow your customers to make a decision without having to call during weekday business hours. We pay for your service so that we can access our online content at the times which are convenient to us. When you only allow a customer to increase their consumption, then do not provide an opportunity to scale back in the same manner, you both confuse and frustrate us. Give us the freedom of choice and we will give you our continued business.