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srctwin1

Keep Hiring Competent Internet Technicians

Status: Acknowledged
by srctwin1 on ‎07-15-2012 10:48 AM - last edited on ‎07-20-2012 03:40 PM by Moderator

On July 15, 2012, I was having trouble connecting to WI-FI and an extremely patient and competent technican helped me.  I want to personally give Kudos to Katrina {edited for privacy}.  She was extremely helpful, patient and knowledgeable.  I continue to have great confidence in Verizon because of the extremely competent people that you hire to work for you.  KEEP UP THE GOOD WORK KATRINA!!!!

Status: Acknowledged
JerseyFresh

Stop Search Redirection

Status: Maybe Later
by JerseyFresh on ‎04-13-2011 04:54 PM

I have recently noticed that my URL entries are now being redirected to a Verizon search page. I am not the only one who does not want this. I have changed my DNS server to one of the top level DNS servers so I am not affected by this now, but there are many people who do not know how to do this even though its not hard. Maybe you could put a tutorial on the site directing how to go about changing this. I will post one on my site. Just a thought

Status: Maybe Later

The Calico Farms Community has been waiting for Broadband or DSL forever.  We get mobile broadband, but this gets very expensive.  Verizon has a tower about 2 miles from this community and I am sure they can leverage that tower to provide all their services to this community.  Most if not all residents would then use them for everything.  Most already use Verizon Wireless.  Why not get the landlines, cable, and most importantly the internet.  This is an opportunity for everyone to win.  If they do not believe me, come to community and I can promise you will get big commitments from Calico Farms and surrounding communities.  Come on Verizon, you have made a huge investment in the community by building a call center here.  Reach out and grab the majority of the market share by being there for everyone in the Midlands area.

Status: Maybe Later
Our focus for the near term is to build more homes in the communities we already serve.... before adding new communities...

Here's something that has come to mind for pretty much any company that still sells DSL today. While I'm sure Verizon will toss the idea away as it breaks established network managing policies, it would be pretty cool to see a company such as Verizon implement the ability for people to change speeds on the fly, even on residential accounts if they wished to have more speed, regardless of the equipment they are going through but still within the physical limits of the equipment (eg; DSL technology and sync rates, edge router profiles). In an area such as mine that has been rejected for first-stage FiOS built-outs, it would mean keeping the DSL network in some form of competitive positiion now that Cable is pretty much scooping up people left and right.

 

I've outlined my idea in my blog since it's pretty wordy, so here's the link to it if you want details on what I've got to share. It's simply an open thought to consider for the company for the DSL service while they hopefully consider expanding FiOS out to areas such as mine full of people willing to pay for it.

 

My Blog Entry (http://blog.seansite.dyndns.org/?p=358)

 

So to wrap this idea up, yeah, I know it isn't practical and it's going to cause some headaches for anyone reading the idea, but it's about time we try something new and actually innovative. Many people I'm sure would love this ability, and as defined in the last section of my post, we would rather pay for a cheap, best effort service that has the occasional slow-down than to fork up a couple hundred thousand dollars just to get a service that can be delivered to us already through conventional means.

Status: Acknowledged
koksincerity75

Why does it take an act of GOD to get your email transferred if you move????

Status: Under Review
by koksincerity75 on ‎03-23-2011 06:21 PM - last edited on ‎03-30-2011 03:29 PM by Admin Emeritus

It is not in the best interest of the customer to require technical support just because you relocate.  I had to call 7 times over a 24hr period to get my email transferred to my new account after moving into my first home.  After going thru the annoying prompts to only be connected to someone who then puts me on hold for 20 minutes is not increasing my loyalty to Verizon.  After my call was dropped, I called back for the 2nd time tonight only to be connected to someone who says they don't handle this but will transfer me to email tech support only to sit in silence for 10min before giving up.  Call number 3 I reached someone named Anthony and explained to him my frustration only to be put on hold again for about 20min before my call was again dropped.  Call number 4 I immediately asked for the manager.  This time I was helped after 41 minutes of reloading and registering for Verizon DSL (which was already installed on my computer since I ONLY MOVED).  Although the last tech seemed to help resolve the issue (still waiting out the 15min he told me I would have to wait before his manager could re-direct my email) I still never was allowed to speak to a manager.  Overall- this process needs to be much smoother and your focus on good customer service needs to be greatly improved on.  In this day and age no one can afford to be without email for 2 days because Verizon can't link one account with another in a smooth manner.  I take customer reviews very seriously when deciding which companies I will give my business to.  I can assure you- this experience with Verizon will be posted on every website I visit that allows customer reviews of Verizon. 

Status: Under Review
I apologize for the inconvenience you experienced in your move and transfer of emails. We will investigate this issue further and work to close the gap that caused the problem. Thank you for your candid feedback.

cat6 will run faster from the main box to inside the home. also the newset router verizon is using needs to be updated to the latest version. to handle the 150/60 speeds. the customers are paying for the best, we should get the best. i know verizon can handle that.

Status: Acknowledged

Simply put, Verizon High Speed Internet is available where I currently live, but FiOS is not. I find it odd, that only some of the services is available in this area, while the one that is advertised heavily on TV and claiming to be in my area is very much not.

Status: In Progress
FiOS will pass slightly more than 18M homes by early next year. We are adding many homes this year ... hopefully you are one of those homes... if not, have you considered moving ... I heard Rhode Island is lovely in the summer and that Dallas has pretty great BBQ :smileywink:
kspinka

FiOS CPE Link Qualification

Status: Already Exists
by kspinka on ‎03-05-2011 04:03 PM

The technical support is non-technical, including the "network escalation group".  I'm sure that somewhere at Verizon, the people who designed this network know what nominal ranges are achievable and expected.  Considering that Verizon deploys heavily customized CPE devices, there is no excuse for not having auto-selftest functionality to qualify a new install and then continuously monitor the quality of service that is being delivered.  This would eliminate at least 50% of the truck rolls, and I can't imagine why it's not being done.

 

To give you some examples, I have techs here working on Internet issues whose managers think that 50ms of latency to the first hop aggregation router is acceptable.  I wonder how the chief engineer/architect of the FiOS service would feel if he knew that the service delivery was so far below design-spec and capability of the technology.

 

 

Status: Already Exists
VZ In Home Agent software on your computer and set top does more and more every month.around this realm...
seancusick

Support 3rd party routers

Status: Already Exists
by seancusick on ‎02-25-2011 05:02 PM

Allow ipad/iphone/android apps to work without the action tech router.  Have the box communicate to the network, or internet.  Hate that we have to have the outdated action tech installed for ppv and ipad connection.

Status: Already Exists
VOD / PPV is required because your router needs to have MoCA (if you buy one that has it... then even those will work). Many customers use their own home network configuration and have everything working just fine... you need to know how to set up your home network (e.g. port forwarding)... we don't prevent this... but we don't provide support to help make it work either...
Lovlymae

Wi-Fi Hot Spots

Status: Acknowledged
by Lovlymae on ‎02-17-2011 01:31 PM

Hello,

 

I am a happy, loyal customer however, I wish verizon fios would provide Wi-Fi hot spots like optimum online has. I have an IPhone and frequently see the option of optimum online wi fi. I know Optimum customers can log on and have wi fi connection. I would love to have Verizon provide the same!

Status: Acknowledged

 

Looking over my firewall log I see countless UDP and TCP attempts to get through.

Strangely enough, many are from Verizon customers!

That is according to: http://www.ip2location.com/free.asp

Some of these may be script kiddies, some may be Verizon customers with infected machines. In any case there should be a link in place where a Verizon customer should be able to report these with a copy of firewall logs and Verizon should do something about it. 

 

All it takes is some coding to make a web page that could accept router firewall logs and cross check that the submitting IP address is a Verizon address. Otherwise reject it saying this service is only for Verizon customers.

 

Or the "service" could be only made available if logged in to "My Verizon.

 

I know you are corporate conglomerate like the rest of the tv providers. More and more tv is going to on demand and on the internet. I'm sure most cordcutters wouldn't mind paying $20-30 more a month if those certain channels you do have were available web only. I'm not talking about your live TV streams but your on demand stuff. 

 

TV is changing and people are watching shows in a non traditional manor. 

 

Positives for you

 

  • 100% profitable 
  • Fewer service calls (most users doing this are tech savy)
  • Additional profits from allowing subscriptions to premium channels
  • No equipment in the customer's home 
  • Additional customers asking for the service (no one else is doing it)

 

Negatives

 

  • none

 

Status: Acknowledged

while you are updating the home page add more features for mac os x 10.7.1 lion show more advertisement of your products working on mac computers like flex view media manager gaming on demand support and premium technical support and update your screen sharing to work with mac os x 10.7.1 lion like bomgar and gotoassist this will bring you more business and less complaints

ARKx

New Modem/Router For FiOS area DSL Customers

Status: Acknowledged
by ARKx on ‎01-27-2011 12:45 PM

To Whom It May Concern:

 

Hi we have VZ DSL in Philadelphia off of your PHLAPARE/Regeant CO North of Lehigh Ave.  The trouble is we don't qualify for FiOS yet but those from Lehigh Ave and points South do, so I know we'll be qualifying the "near future" just don't know how much longer.  We've also been bumped up to ADSL2+ on our line mode, and I assume the rest of us in the city will be too gradually.

 

One thing that will help would be adding a new Modem/Router to the FiOS area DSL customers from Actiontec the V1000H.  It is a 1 for All modem/router; it has 1 RJ-11 ADSL2/2+/VDSL phone port, 1 Gigabit Ethernet WAN, 4 Gigabit Ethernet LAN, 1 HPNA v3.1/MoCA Coax port, and an 802.11bgn Multiple SSID Wi-Fi wireless network capability.  This is the best I've seen it supports everything.  This way you can deploy this modem/router to current DSL customers where FiOS will be coming that have been moved over to ADSL2+ or do so when this router/modem is sent out to a customer.  Then they keep the same router and make a few WAN side changes when they get FiOS and that's it no major LAN infrastructure changes like a new router.  Here's the product page: http://www.actiontec.com/products/product.php?pid=191

 

I look forward to seeing it as an option through your site.

Alan.

Status: Acknowledged
robbhi

Fix It / Tell Us

Status: Acknowledged
by robbhi on ‎08-30-2011 09:06 PM

How about fixing (and not patching) internet "service" in the 570 area code?  On/off losing data stream.  Another novel idea.... let us know EXACTLY what the problem(s) are (is) and tell us how things are progressing and what is happening?

Status: Acknowledged
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