Customers With Disabilities
Enter New Idea

Internet speed through Verizon has slowed to a SNAIL's PACE in the last month or so.  New Idea: Get internet speed back up to what it was as of a few months ago (or even as of the late 1990's, which is better than what it is right now! Sheesh.)  Otherwise, no switching cost for me is too high to go to another provider.  Wish I could be loyal, but my job depends on high speed internet.

Status: Acknowledged

Your internet is SLOW

Status: Acknowledged
by bert0mac on ‎03-20-2011 12:17 AM

I used to have comcast. They had wonderful, fast internet. I switched to Verizon, now we have terrible, slow internet.. You should make your internet more like comcast, whose internet does not suck. The reason for this is....Our internet is the worst available.

fix it now or start giving out discounts on your discount services

Status: Acknowledged
Please run Speed Test on your service, Then run the Speed Optimizer if needed, Make sure you reboot your PC, turn all the way off when you have finished optimizing. If this does not correct your problem please contact tech support at 1-800-837-4966

I live in Troy Pennsylvania (16947) its a small town but everyone uses Verizon Wireless and we are all stuck with crappy Frontier Communications for our ISP, who even after talking with them on the phone about slowing internet speeds said that there was nothing they could do and even suggested we "should look for a new ISP because they wont increase speeds" Yet there isn't another ISP available and everyone would be more than happy to switch to Verizon PLease Please. Its living HELL waiting for a Netflix to load for hours and hours.

Status: Not Likely
as you mentioned this you live in Frontier Territory where VZ does not serve

Quick vote on the verizon home page

Status: New Idea
by on ‎11-12-2011 11:22 AM

the quick vote on the verizon home page no longer holds votes. in the past past if you voted on an article closed the website & brought the website back up it would tell me how i voted it no longer does that. it still tells you the total  number of votes it is receiving. but the current article shold kids have their cholesterol checked by age 11 is letting me vote multiple times for that article.

My suggestion: increase upstream bandwidth for business plans. The new 150Mb/s downstream plan is nice, but I'd much rather see a 100Mb/s up and 100Mb/s down plan available instead.


-from Facebook

Status: Maybe Later
Presently 35M upload is the highest available upstream with 150M for the down.

FIOS in my area

Status: New Idea
by Wayward415 on ‎10-21-2011 12:26 PM - last edited on ‎10-21-2011 02:07 PM by Moderator

My current Internet service provider is awful! They are the only ISP in the area and have monopolized the region. They call their connection "high speed", if im lucky ill get 10kb/s. I cant even watch a youtube video without waiting 30 minutes for it to load first. Please bring FIOS to my area and put my current ISP out of business. Kent County Maryland, Worton, Coopers Lane, Waterview Drive. Home Address: {edited for privacy}


Can Verizon please update the homepage

Status: New Idea
by gomad99 on ‎10-17-2011 06:27 PM

Can't someone at verizon update the homepage??? There has been times that it is the same all weekend long. And also PLEASE get rid of the Ashton Kutcher slide show that's been there for like a month!!!!!!!!!!


Frugal Fios Tiers?

Status: Acknowledged
by JustFred on ‎12-27-2010 02:54 PM

Pardon me if it has been suggested before, but I didn't see it browsing the forum history.


I'd like to have Fios Internet, but a $50/month minimum is just too much for our household.


We'd like to have Pay TV, but $80/month (when you add a box and taxes) is also too much.


We're rather conservative with our phone service, as well, maintaining a measured line for $21/month - people usually call us, not vice-versa; we keep it so we can actually hear and have a conversation, not use the word "What?" so much - cell phone voice quality ain't exactly HD.


Could we have a 3M/1M Fios tier for $20/month bundled, in lieu of the "High Speed DSL" offering? Doesn't Verizon have a vested interest in migrating everyone off DSL - isn't Fios less maintenance prone?


Could we have some form of Pay-TV wherein we're allowed to pick our own channels ($2/channel, 15 channel minimum) or channel-groups (Kids Bundle = Nick + Disney + Toon, Biz-Bundle = CNNfi, FNC, Bloomberg, CNBC, Chick-Bundle = OWN, WE, Oxygen, LTM, Geek Bundle, Jock Bundle, etc - $5/group, 5 group minimum)?  Forcing us to buy 200-300 channels for $80 a month means we simply choose to do without.



Status: Acknowledged
We certainly have heard about $30 / month video package from our customers and we have been digging into it. However, I don't expect to be able to have the $2 per any channel model... many channels cost more than $2 per month.. some are cheaper... But nonetheless getting some options of packages for less than $30 that still have value is definitely on the to do list

Fios in the West Philadelphia area

Status: New Idea
by sirauron on ‎10-08-2011 02:29 PM

I've been wait for quite some time for Fios to be in my area in west philadelphia in the University City Area, what is taking so long for Fios to roll out in more areas.


FiOS in Hershey

Status: Maybe Later
by Apokalypto on ‎09-26-2011 04:22 PM

On what depends the availability of FiOS or high speed internet?

I will be moving to Hershey next week and according to this site, none of this seems to be available, what I can barely believe, because Hershey isn't located far away of any civilization.


So I want to know what requirements you guys from Verizon set to get access to this.

Status: Maybe Later
We are focused on finishing the cities / towns that already have FiOS... then we'll see about new locations.

Ditch the need for WiFi Client software

Status: Acknowledged
by MVP dslr595148 MVP on ‎12-10-2010 07:54 AM

I was browsing around, and I noticed something..


In the TOS at


It cleary says that


Verizon Wi-Fi. Verizon Wi-Fi Software and Services are provided by Boingo Wireless, Inc. ("Boingo").




Then I went to Boingo's site.


I noticed at their site at


They provided a downloadable client for Windows, Mac and for mobile devices (like: iphone/ipod touch, nokia s60, Windows Mobile, Android).




As noted at


To get on the Net unless on a moble device, their client software is not required (instead it is strongly recommended).


They go into more detail at explaining why their client is strongly recommended.


I am just wondering, why can't Verizon do that?


Please and thanks.

Status: Acknowledged

WiFi Access for "the rest of us"

Status: Acknowledged
by on ‎10-08-2010 08:28 AM

First off, there are no Verizon WiFi hotspots in the city I'm in and only one in a neighboring city... so hopefully Verizon is going to be working to expand that a bit.  But right now even if they do they are limiting access to only certain Windows devices.  How about adding support for iOS devices (iPod Touch, iPad, iPhone) or Mac OS X devices (MacBook, MacBook Pro, MacBook Air)?

Status: Acknowledged

Options for Internet Outside the Home

Status: Acknowledged
by asm20850 on ‎09-21-2010 12:14 PM

Verizon should add value to its FiOS Internet subscriptions by offering access to Internet outside the home:


1) Verizon should provide all FiOS customers with access to its wifi networks and work to expand access through agreements with public wifi providers like Boingo


2) As Verizon Wireless rolls out LTE services, Verizon should offer an option for FiOS customers to add LTE to their FiOS subscription so we can take out Internet on the road

Status: Acknowledged

Maximize the WAN + Kill Hulu/Netflix

Status: Already Exists
by JordanN ‎09-13-2010 09:45 PM - edited ‎10-04-2010 01:04 PM

Maximize your WAN investment, and reduce the use of expensive upstream bandwidth.


Verizon needs to offer a WAN-level content server that has an exhaustive library of video and audio material. It can do this by itself, or it can offer collocation deals on its WANs to Hulu, Netflix, and others, provided they offer ideal product to its customers (free or close to it).

WAN bandwidth is relatively infinite. Upstream bandwidth is expensive and limited (even though Verizon is Tier 1). Save money and make customers smile by maximizing use of the WAN.

This will also strengthen communities, especially if you offer a audio/video content server that reputable organizations and individuals can upload free content onto, sort of like a modernized public access cable concept. I could see schools, churches, and similar organizations making use of it.

Verizon needs to forget about TV (it's primitive and dead), cell phones (why lower yourself to selling phones?), and other silly issues, and focus on its core business: networking. As your Verizon Wireless slogan goes: "It's the network." TV is dead. Long live the data network!

Game servers would be nice, too.

Status: Already Exists
We already offer these solutions... our Partner Port service lets other folks put their servers right on our WAN and only a few hops from you. Verizon Business has a growing suite of services for media / entertainment


Status: Already Exists
by jsmith282 on ‎07-20-2011 08:01 AM

I cannot find anywhere on the Verizon website how to secure my wifi connection. It would be a good idea at the time of installation to consult the homeowner whether or not they would like their connection to be secure and detail the steps on how to do this.


Status: Already Exists
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